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Group Communication
HAS 3230
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Group formation
• Forming• Storming• Norming• Performing
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Groups are best if…
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Individuals are best if…
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Goals, Climate, Tasks
• Clear goals• Mission statement• Deviation = failure
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Important team elements
• Clear roles and accountabilities
• Effective communication• Monitoring individual
performance• Objective/factual data
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Climate
• Emotional undertone• Emotional intelligence
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Roles
• Task roles• Maintenance roles• Self-centered roles
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Leadership Style
• Autocratic
• Democratic
• Laissez-faire
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Leadership skills
• Peer skills• Leadership skills• Conflict resolution skills• Information processing
skills
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Leadership skills
• Unstructured decision-making skills
• Resource allocation skills• Entrepreneurial skills• Introspection skills
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Video Activity
• Define roles• Define leaders• Goals, climate, tasks
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Decision making in groups
• Brainstorming• Nominal group technique
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Health Care Teams
• Ethics committee• Quality circles• Self-help groups• Focus groups
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Role Conflict
• Clinician versus administrator
• Role congruence• Role ambiguity• Span of control• Decentralization
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Bureaucracy
• Rules and regulations• Differentiation vs
integration
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Case Study
• “Mr. Pawelski”• What went wrong?• What are the communication
issues?
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Boundary Spanning
• Communicating with stakeholders
• Marketing, PR, Government relations
• Common among departments