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A group is a collection of two or moreinteracting individuals with a stablepattern of relationships who sharecommon goals and who perceivethemselves as being a group.
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Formal Groups
CommandGroups
TaskGroups
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Formal groups are defined by theorganizational structure:
C ommand groups Groups defined by theorganizational chart, i.e., the engineeringgroup.
Task groups Focus is on completing a task,i.e., quality circles.
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Informal Groups
InterestGroups
FriendshipGroups
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Informal groups are groups that formto respond to common interests or
social interaction: Interest groups People working together for a common interest.
Friendship groups The focus is on peoplebonding together and sharing commoncharacteristics.
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Security
StatusSelf-esteemPower Goal achievementC ultural identity
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Security By joining a group, individuals can reducethe insecurity of standing along. People feelstronger, have fewer self-doubts, and are moreresistant in threats when they are part of a group.
Status Inclusion in a group that is viewed asimportant by others provides recognition and statusfor its members.
Self-esteem Groups can fulfill social needs. Peopleenjoy the regular interaction that comes with groupmembership. For many, the on-the-job interactionsare their primary source of fulfilling their needs for affiliation.
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Pow er There is strength in numbers. What cannotbe achieved individually often becomes possiblethrough group action.G o
al achievement There are times when it takesmore than one person to accomplish a particular task there is a need to pool talents, knowledge,or power in order to complete a job.C ultural identity Many organizations evolve into a
organizational culture creating a new environmentfor teamwork.
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Forming caution, confusion, uncertainty.Storming tension, hostility, and intragroup
conflict.
Norming group norms and developing ofclose relationships.
Performing - focusing on theaccomplishment of the task.
Adjourning getting closure.
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Forming
Storming
Norming
Adjourning
High
Low
TeamCooperation
Ne gativ e
P erforming
N eutral Synergy P ositiv e
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To engage in a set of expectedbehavior patterns that are attributed tooccupying a given position in a social
unit
Ro le Identity: C ertain attitudes andbehaviour consistent with a role.
Ro le P ercepti o n: An individuals view ofhow he or she is suppose to act in agiven situation.
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A cceptable standards o fbehavi o r w ithin a gr o up
that are ado
pted andshared by the gr o upsmembers
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Types o f Decisi o n
1. P ro grammed Decisi o n is a decision that recurs often enoughfor a decision rule to be developed
2.N o n- P ro grammed Decisi o n is a decision that recurs infrequentlyand for which there is no previouslyestablished decision rule and it requiresproblem solving
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-More complete knowledge andinformation-Increased diversity of views-Higher quality decisions-Acceptance of a solution
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-Time C onsuming-C onformity pressures in groups-Dominated by one or a few members-Ambiguous responsibility
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Phenomenon in which the norm for consensusoverrides the realistic appraisal of alternativecourses of action.
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A change in decision risk between thegroups decision and the individualdecision that members within the groupwould make; can be either towardconservatism or greater risk.
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G ro up Decisi o n-Making Techniques
Interacting gr o upsx Typical groups, in which members interact with each
other face-to-face.
Brainst o rmingx
An idea-generation process that specificallyencourages any and all alternatives, while withholdingany criticism of those alternatives.
No minal G ro up Techniquex A group decision-making method in which individual
members meet face-to-face to pool their judgments ina systematic but independent fashion.
lectr o nic Meetingx A meeting in which members interact on computers,
allowing for anonymity of comments and aggregationof votes.
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