Grievance Mechanism Top Glove Corporation Bhd A grievance SOP is in place which requires corrective action for issues raised to be taken within 5 days. 1
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Grievance MechanismTo p G l o v e C o r p o r a t i o n B h d
A grievance SOP is in place which requires corrective action for issues raised to be taken within 5 days.
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Our Reliable and Anonymous Grievance Channels:
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Multilingual Independent Grievance Helplines
Centralized Workers Helpline
Whatsapp
Human Resources Personnel
Grievance Forms
Email
Workers Representative by Each Factory
Monthly Meeting with Workers Representative
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FR
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FR
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Multilingual
Independent
Grievance
Helplines
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FR
Grievance Mechanism Satisfaction
Satisfied Unsatisfied
FY2020 GRIEVANCE-RELATION DATA
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Number of cases raised:
994 cases
Types of cases:• Living Condition (hostel)• Canteen• Transportation• Workplace Condition
Status Action:
99.3%(Remediation action has been taken for 987 cases)
*The remaining 0.7% issue is about recruitment fees, which the Company is in the process of making remediation payment
84.8%
15.2%
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