Gregor Tschurtschenthaler COO & coFounder
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Gregor Tschurtschenthaler
COO & coFounder
The battle towards customersatisfaction and operational excellence
1-hour Grocery Delivery
In 2013, we started
delivering
groceries
with a bicycle
trailer
“
We believe that ordering groceries online
should be as easy as ordering a pizza.
”
“
The entire experience of ordering your
groceries should have minimum restrictions
and be as good as the in-store experience.
”
After 60,000 words of awarded academic
literature, 3 different models and 1000 orders
delivered with our £60 bicycle trailer…
In 2016,
we moved to
London
and launched our
1-hour grocery
delivery service,
Convibo
We cover 35,000+
postcodes
Growing 30%
MoM
CLAPHAM
KENSINGTON
SOHO
M&S WaitroseTesco Whole Foods
Groceries
Our Value Proposition
Our Value Proposition
From storesyou love
Groceries
Our Value Proposition
From storesyou love
Delivered to your doorstep
Groceries
Our Value Proposition
=
From storesyou love
Delivered to your doorstep
In as little as one hour
Groceries
Shop onlinefrom your favourite supermarket
Customer Experience
Shop onlinefrom your favourite supermarket
Select a delivery window
Customer Experience
Shop onlinefrom your favourite supermarket
Select a delivery window
Our personal shopper starts shopping your order
Customer Experience
Shop onlinefrom your favourite supermarket
Select a delivery window
Our personal shopper starts shopping your order
We contact you for replacements
Customer Experience
Shop onlinefrom your favourite supermarket
Select a delivery window
Our personal shopper starts shopping your order
We contact you for replacements
Your favourite products in as little as an hour
Customer Experience
Shopper and Driver Experience
Pickup point driver directions
Shopper and Driver Experience
Pickup point driver directions
Shopping multiple orders concurrently
Shopper and Driver Experience
Pickup point driver directions
Shopping multiple orders concurrently
Replacing the out of stock items
Shopper and Driver Experience
Pickup point driver directions
Shopping multiple orders concurrently
Replacing the out of stock items
Collecting multiple orders for delivery
Shopper and Driver Experience
Pickup point driver directions
Shopping multiple orders concurrently
Replacing the out of stock items
Collecting multiple orders for delivery
Deliveredon time
No surprises at the door!
Customer Experience
Luciana W11
“The experience couldn't be better”
Benjamin SW7
“This service is unprecedented”
NPS score: 74%
Speed Matters
76% of customers choose a
delivery window less than 2h away
Speed Matters
93% of orders delivered
on time
We are NOT a top up solution
Avg. Basket Value: £57
We are NOT a top up solution
Avg. Basket Value: £57
22% shop every 7 days or less
We are NOT a top up solution
Avg. Basket Value: £57
22% shop every 7 days or less
30% shop from 2+ stores
As a result of Convibo:
60% spend more
30% started shopping in-store
“
We can help retailers reach more customers,
drive incremental sales and larger baskets.
”
Customer Behavioural Patterns
Clusters
Cluster 1
Cluster 2
Cluster 3
Cluster 5
Cluster 6
All Baskets
Customer Behavioral Patterns
Clusters
Cluster 1
Cluster 2
Cluster 3
Cluster 5
Cluster 6
CategoriesMilk
Fresh fruitBakeryCereals
%100%31%22%18%
All Baskets
Customer Behavioral Patterns
Clusters
Cluster 1
Cluster 2
Cluster 3
Cluster 5
Cluster 6
CategoriesMilk
Fresh fruitBakeryCereals
%100%31%22%18%
Missions
All Baskets
Customer Behavioral Patterns
Clusters
Cluster 1
Cluster 2
Cluster 3
Cluster 5
Cluster 6
CategoriesMilk
Fresh fruitBakeryCereals
%100%31%22%18%
Missions
Breakfast
All Baskets
Customer Behavioural Patterns
Clusters
Cluster 1
Cluster 2
Cluster 3
Cluster 5
Cluster 6
CategoriesMilk
Fresh fruitBakeryCereals
%100%31%22%18%
Missions
Breakfast
All BasketsBy linking these missions to specific anonymous individuals, we are able to anticipate customers’ shopping behaviour and affect purchase decisions while they are shopping.
“
We can help brands promote more products
and increase impulse purchases
”
FOCUS
Our views for the (near) future
It’s all about KEEPING YOUR CUSTOMERS
1-hour delivery will be THE NORM
FOCUS & SCALE
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