GreenPath 360 - April 25 2014

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Several Delaware North Companies operating locations have implemented one of two new systems to

increase the life of fryer oil – and thereby reduce costs in the long term.

The two systems – The Vito and Frylow – were introduced at the 2013 Delaware North Food & Beverage

Summit by Anne Marie McManus, Delaware North’s director of environmental affairs and sustainability,

and are currently being used at about 10 company units.

The Vito extends the life of kitchen oil 30 to 50 percent, creating a three- to six-month payback for the

company. When piloted at Annie’s Café for Delaware North Companies Travel Hospitality Services at

Austin-Bergstrom International Airport, it increased fryer-oil life from one day to two-and-a-half days.

The Frylow, meanwhile, is a ceramic plate that sits in the bottom of the fryer, creating a photocatalytic

reaction that slows down the oxidation of the oil without the use of chemical additives. What’s more, it

cooks the food quicker, while using a lower absorption of oil into the food, which reduces caloric value by

as much as 50 percent. And like The Vito, it extends the life of the oil by about 50 percent.

“The feedback I’ve received from our sites is that these systems do what they claim,” McManus said.

“Either system’s ability to extend the life of our fryer oil will provide significant cost savings in a very

short time and reduce the amount of oil that we have to dispose – a total win-win.”

Delaware North wins Montana EcoStar Award for Yellowstone National Park operations

Delaware North Companies Parks & Resorts recently took home the 2013 Montana

EcoStar Award for its pollution prevention program at Yellowstone National Park.

The award – presented by Montana Gov. Steve Bullock at an April 14 reception –

marked the seventh consecutive year in which Delaware North’s efforts were

recognized by the state of Montana for outstanding pollution prevention methods at its

Yellowstone operations.

Delaware North operates retail stores in the park for the National Park Service and

owns and operates a collection of lodging properties at the park’s west gate in West

Yellowstone, Mont. – the Holiday Inn West Yellowstone, Gray Wolf Inn,

Yellowstone Park Hotel and the new Explorer Cabins at Yellowstone.

“We are proud of the steps we’ve made to reduce pollution in the Yellowstone

region,” said Delaware North Parks & Resorts Regional Vice President Derek

Zwickey. “As stewards of some of the world’s most beautiful locations, Delaware

North is committed to establishing itself as an environmental leader in the places

where we work and live.”

The EcoStar Award for Pollution Prevention is awarded annually to Montana

businesses, non-profit organizations, schools, hospitals, cities/countries or community

groups that have made a significant improvement in protecting Montana’s

environment by preventing pollution.

Entries were judged in the following categories: benefits to the environment,

innovation, economic benefits, leadership, and commitment.

Highlights of Delaware North’s award-winning submission include:

Special Edition 360°Special Edition 360°Special Edition 360°Special Edition 360°

In this edition, you will find stories

related to GreenPath® and Delaware

North’s Earth Day efforts.

Justin Cook (right), Delaware North’s environmental, interpretive and risk

director at Yellowstone National Park, accepts the Montana EcoStar Award.

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Not only does the Sportservice team from Target Field do its part to

keep the ballpark environmentally friendly, it spends Earth Day

cleaning up the surrounding community, too.

The Explorer Cabins at Yellowstone were among the Delaware

North properties recognized by TripAdvisor’s GreenLeader Program.

� Recycling and reusing 1,230 pounds of soap and shampoo.

� Reducing fuel usage from the properties’ fleet of vehicles by 2,800 gallons.

� Eliminating 280 metric tons of CO2 from the atmosphere due to lighting retrofits.

� Recycling 304,297 pounds of materials.

� Preventing the use of 200,000 plastic bottles of water by installing filling stations.

� Employee participation in the sustainable business program, UnCommon Sense.

Parks & Resorts increases number of properties with TripAdvisor’s GreenLeader status

Yellowstone Park Hotel, Gray Wolf Inn and Suites, and the new Explorer Cabins at

Yellowstone have recently been added to Delaware North’s portfolio of locations that have

earned recognition from TripAdvisor’s GreenLeaders Program.

The TripAdvisor GreenLeaders Program identifies hotels that are committed to green practices

-- including recycling, water efficiency and alternative energy -- for guests searching for

accommodations on the popular travel website. The three Delaware North Companies Parks &

Resorts-operated locations in West Yellowstone, Mont., were awarded the silver-level

GreenLeaders achievement.

The list of qualifying accomplishments includes tracking energy, carbon emissions, water use,

a towel and linen reuse program, training staff on the green practices and sorting recycling. The

windows and laundry machines are ENERGY STAR approved, and most of the flooring,

furniture, mattresses and cooking oil is recycled.

Guests can identify GreenLeader achievers by a symbol located on the TripAdvisor webpage

for each qualifying property.

Other properties in the Parks & Resorts family that have achieved GreenLeader status

include Kalaloch Lodge (gold status), Tenaya Lodge at Yosemite (gold status), Gideon

Putnam Resort (silver status) and The Lodge at Geneva-on-the-Lake (bronze status).

Delaware North Companies Parks & Resorts Celebrates Earth Day 2014

Delaware North Companies Parks & Resorts celebrated Earth Day 2014 on Tuesday with a variety of events at each of its operating locations.

Delaware North associates celebrated at Yosemite National Park in California, Shenandoah National Park in Virginia, Kennedy Space Center Visitor Complex in

Florida, and in numerous locations across the country to highlight the environmental stewardship that takes place every day, while also joining guests in creating a

healthier and more sustainable environment.

Earth Day programs are created through GreenPath®, Delaware North’s proprietary environmental management system. GreenPath is an innovative stewardship

initiative that encompasses interpretation and education programs, facility and artifact care, community involvement and an ongoing commitment to corporate social

responsibility.

A detailed list of each location’s Earth Day effort can be seen by following this link: http://media.delawarenorth.com/delaware+north+companies/delaware-north-

companies-parks-resorts-celebrates-earth-day-2014.htm.

The greenest All-Star Game ever?

The home venue of the Minnesota Twins, Target Field, is already considered by many to

be the greenest ballpark in the United States. But this year, its food, beverage and retail

operations partner, Delaware North Companies Sportservice, is working with the Twins

to ensure the ballpark continues to impress guests with its environmental initiatives at the

2014 Major League Baseball (MLB) All-Star Game.

Target Field is the first professional sports facility to receive Leadership in Engineering

and Environmental Design (LEED) Silver certification for both construction and

operations, and the 2014 MLB All-Star Game will build on the continued commitment to

the environment by incorporating a wide variety of environmentally-sensitive efforts,

including the following:

� Raising awareness about the importance of “going green” via public service

announcements in-stadium and environmental education materials online

(MLB.com/green).

� “All-Star Green Teams” will be on hand throughout All-Star Week events,

wearing branded organic cotton T-shirts and circulating throughout the

ballpark collecting recyclable materials.

� Prioritizing recycling and composting of materials at events throughout MLB

All-Star Week, including printing on recycled materials. Sportservice will

also recycle grease and oil to be used as biofuel.

� Addressing energy and water usage through efficiency measures and by

investing in renewable energy offsets and water restoration credits.

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The Hamburg Gaming team collects unwanted electronics on Earth Day to be recycled.

� Working with the Rock and Wrap it Up! program to donate leftover food from events at Target Field and around the city to assist local organizations.

Sportservice associates and the team donated more than 10 tons of food to local charities last season through Rock and Wrap It Up! Representatives from a local

nonprofit boxed up all prepared but untouched meals at Target Field, and donated the unused food to local charities.

Throughout the more than three-year partnership with Sportservice, the Twins have donated:

� 108,993 cased meats (hot dogs, brats, etc.)

� 15,289 hamburgers

� 7,095 chicken breasts

Additionally, the Twins have captured, purified and reused more than 3.1 million gallons of rainwater through a custom-designed rain-water recycle system, drastically

reducing the use of municipal water at Target Field.

Through aggressive recycling and waste-to-energy programs, the Twins have kept more than 3,761 tons of waste out of local landfills since 2011. In 2014, the Twins

will seek help from fans to increase the amount of recycled organic materials, further reducing the amount of waste produced at Target Field.

Additional statistics include:

� 1,656 tons of trash have been sent to the Hennepin Energy Recovery Center

� 1,507 tons of waste have been recycled from Target Field

� 543 tons of organic materials have been composted and diverted from landfills

Delaware North registers three additional units to ISO 14001 in 2013

Three Delaware North Companies locations – MetLife Stadium in East Rutherford, N.J., Oriole Park at Camden Yard in Baltimore and Kalaloch Lodge in Olympic

National Park – were ISO 14001 certified in 2013, bringing the company’s total to 32 locations.

ISO 14001 sets out the criteria for an environmental management system. It does not state requirements for environmental performance, but maps out a framework that

a company or organization can follow to set up an effective environmental management system. It can be used by any organization that wants to improve resource

efficiency, reduce waste and drive down costs. Using ISO 14001 can provide assurance to company management and employees as well as external stakeholders that

environmental impact is being measured and improved. ISO 14001 can also be integrated with other management functions and assists companies in meeting

environmental and economic goals.

Mother Nature can’t stop Hamburg Gaming from going green

Hamburg Gaming – the gaming venue operated by Delaware North

Companies Gaming & Entertainment near Buffalo, N.Y. – hosted

two of its recycling partners, SunnKing and Shred-It, during its

annual Earth Day Recycling Event on Tuesday, organized by the

facility’s GreenTeam.

This marked the fourth year that Hamburg Gaming joined with

SunnKing to collect unwanted electronics to be recycled, with a

portion of the proceeds being donated by SunnKing to Camp Good

Days and Special Times. This was also the sixth year that Hamburg

Gaming and Shred-It joined together for a community shredding

event.

Mother Nature did her best to dampen the spirits of the associates

working the event, but the rain and cold winds could not deter their

commitment.

“The whole operation pulled together as a team,” said Scott Hill,

senior business analyst and environmental management

representative at Hamburg Gaming. “It would not have been

successful otherwise.”

Members of the community brought in their old telephones, televisions, computers and monitors to be recycled. The associates working the event learned how to sort

the electronics and identify that could be potentially refurbished by SunnKing to be resold.

National waste management contract helps units recycle and compost, reduce food waste

Delaware North recently signed a new contract with Republic Services, a national waste hauling company.

Republic Services will increase landfill diversion rates across all divisions – saving money and the environment – by increasing recycling, assisting with universal

waste, such as fluorescent lighting tubes, and diverting organics, including food scraps to composting facilities rather than landfills.

Additionally, the new companywide contract will measure diversion rates and provide detailed reporting.

“Republic Services has good reporting capabilities, and we have good stories to tell, “said Mike Reinert, Vice President Supply Management Services. “This makes it

easier for our units to prove their diversion rates to clients and tells a great overall story for Delaware North.”

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Additionally, Reinert noted that there are cost savings in contracting at a company level, rather than taking an individual unit approach. With the weight of the entire

company behind the contract, Delaware North was able to negotiate better rates and is expecting more consistent service for its sites, including right-sizing containers

and better management of service levels, Reinert said.

The program will be rolled out in phases, with initial involvement of eight to 10 locations, followed by additional sites being added throughout 2014 as existing

contracts expire.

Yosemite hosts first ‘Zero-Waste Earth Day’ Celebration

Delaware North Companies Parks & Resorts at Yosemite hosted Yosemite's first “Zero-Waste Earth Day” celebration on Tuesday in partnership with the National Park

Service and park partners The Ansel Adams Gallery, NatureBridge and Yosemite Conservancy.

Yosemite provides multiple programs and activities each year in honor of Earth Day. Activities include stewardship projects, the Earth-Friendly Product Fair, children's

yoga, Delaware North's sustainable salad bar tasting, photo walks and a Delaware North GreenPath.

This year’s Earth Day Celebration achieved zero waste, which means that at least 90 percent of all materials being disposed must either be recycled or composted.

How Did Yosemite Achieve Zero Waste?

� All waste from the nearly 750 salad bar patrons was composted

� All trash and packaging collected from the Earth-Friendly Product Fair was recycled or composted

� Delaware North provided hands-on interpretation at trash/recycle stations for visitors to understand how to properly dispose of their items

� Delaware North recycled all visitor beverage containers.

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