GovTech 2013: Common Government ICT Architecture Version: 1.0 SITA GSS: Integration & Interoperability Unathi Mtya 22 October 2013.

GovTech 2013: Common Government ICT Architecture

Version: 1.0

SITA GSS: Integration & Interoperability

Unathi Mtya22 October 2013

Agenda

Introduction Government Strategy Issues, Challenges & Initiatives SITA e-Government Strategy Government Common ICT Architecture Integration Context Maturity Drives Value Dependencies Conclusion Questions & Answers

2

Introduction

3

Poodwaddle World Clock

Integration and e-Services exposure is changing the world

So far 3,510,218 South Africans filed their tax

Introduction

4

For Integration

There are two groups of people

Against Integration

Hope for the realisation of value.

Investing in a dinosaur!!!

Introduction

5

Integrated ApproachLinear Approach

Can we afford to have SA e-Government ranking at this level?

6

We have slipped from 45th position in 2003 to 101st in 2012!!!

* UN Global e-government Survey ranks 193 Member States of the UN

Can we afford to have fragmented data sources instead of a single citizen view?

7

$

DoC

$

DWAF

$

DoT

$

DoEDUCATION

$

DoLABOUR

$

DoSOCDEV

$

DCS

$

SAPS

$

DLA

$

DME

$

NIA

$

SARS

$

DoHOUSING

$

DFA

$

DoHEALTH

$

DoJ

$

DoHOMEAFFAIRS

$

DAC

$

NDA

$

DTI

$

DPLG

ConditionDisease

Vehicles

Licenses

MakeModel

NumberPeriodType

Firearms

MakeModel

NumberPeriodType

Jail Info

Parolees

Jail Mates

Deeds

Properties

Land Parcels

CurrentAddress Births Deaths

MovementControl

MineralRights

Rehabilitation

Vetting

PlaceNames

Grants

Dependants

FosterChildren

CompanyInfo

Directors

ExternalInfo

Traffic Fines

NumberPeriodType

NumberPeriodType

CriminalRecord

SentencingDetails

$

DoD

DefenseResource

Pool

Water

QualityDistributionAvailablility

Hospitals

Clinics

Services

Power

Water

Dependants

StudentAdmin

PlaceRecordsGradeAge

Income

e.gOld Age

Child Care

Var

iou

s D

ata

Cu

sto

dia

ns V

ariou

s Data C

usto

dian

s

Can we afford not to have the processes integrated? Disconnectedness - Social Cluster Example

8

Tackling poverty remains one of Government’s top moral and political imperatives yet getting help from Government remains difficult

Citizen has to ‘integrate’ Government by following arduous administrative processes

Gathering proof-of-eligibility alone can often take up to 24 months

Other impacts include:

Duplication of administrative processes

Fraud and double-dipping

Labour

SARS

Home Affairs

UIF

Housing

Education

Public Works

SASSA

Local Gov

Land AffairsGather

proof of plight

Access for public works programme

Exemption from school fees

Access to housing subsidy

Access to Free Basic Services

Access to Grant

Accessing Social protection services

Get an ID

Government ICT Strategy Issues & Challenges (GITOC Draft)

High cost of ICTPoor ICT Governance and Controls (AG Report) Insufficient ICT skills and capacityFragmented and duplicated systems and infrastructureFragmented and duplicated data Ineffective & inefficient business processes Insufficient connectivity in rural communities (digital

divide)Little or no e-Service value to citizens (e-Gov G2C)Conflicting roles and responsibilities (Legislation)

9

Government ICT Strategy (GITOC Draft)

G2C - Enhanced citizen convenience with better access to Government Information & through e-Services

Integrated Service Delivery

Establish Common Capability

10

Government ICT Strategy Initiatives

Establish e-Government – G2C, G2B & G2GData & Service Integration

Inter-department data integration strategy Government data reference model Master data management repository Universal data exchange & e-Service integration bus

Business Process Management Business process management strategy Business process management repository Business process integration across departments Business process competency centre

11

e-Government Strategy (SITA Approved)

Establish e-Government Common Architecture that

follows a SaaS approach; Establish government wide data governance of master

dataEstablish government wide service governance of all

SOA servicesAdoption and implementation of a Central Government

Master Data application

12

Integration Context

13

Sphe

res

ofGo

vern

men

t

DPSA Treasury DTI

Depa

rtmen

tal

Fin HRMSSCM

Syst

emLocal

GovernmentNational

GovernmentProvisional Government

Government Business Processes & Rules

Government Services

Functions

Functions

Functions

Infrastructure

Bespoke Systems

Services

Data

Proc

ess

Government Common ICT Architecture

14

Citizen

Gov Dept ESB

Gov DeptService Registry

Gov DeptBPM

Gov Dept App 1 Gov Dept App n

Gov Department Cluster

IAM/SSO www.dept.gov.za

Business

Public Cloud – WWWwww.services.gov.za

Access via NGN•High Security•High QoS

Gov Dept ESB

Gov DeptService Registry

Gov DeptBPM

Gov Dept App 1 Gov Dept App n

Gov Department Cluster

IAM/SSO www.dept.gov.za MD App ESBRouting/Mediation

TransformationProcess Management

MD App Service Registry

MD App

IAM CGMDA Cluster

Mission Critical Cloud

Gov Official

•Gov Official

•Very High Security•Very High QoS•Disaster Recovery Site

Transverse ESB

TransverseService Registry

TransverseBPM

Gov Wide Transversal Cluster

IAM/SSO www.transverse.gov.za

BI GIS ECM

Government Wide SaaS Cluster

G2C/G2G/G2B Service RegistryG2G BPM IAM/SSOESB

Routing/Mediation (All) || Transformation (non-SITA Hosted)

Government WideIaaS and PaaS Cluster

Government Cloud

Maturity Drives Value

15

Virtualized Servicesconsumer invoke the service indirectly, independent of the infrastructure

Composite Servicesservices are used to compose business processes using BPEL, analyst compose solution

Servicecomponents are loosely coupled, open standards, shared across domains

Componentisedsilo’s decomposed into logical functions, sharing services, reusable

Integratedinterconnect silos, no standards, bespoke code used for integration

Silosoftware is development independent, no integration, manual activities

Dynamically Re-Configurable Services assembly can be performed at runtime provided by a repository of services

TOG

AF:

SO

A M

atur

ity L

evel

Initi

alP

roce

ss: u

npre

dict

able

, re

activ

eD

ata:

cha

nge

dyna

mic

ally

Rep

eata

ble

Pro

cess

: red

uce

rew

ork,

st

anda

rdis

ed a

t a u

nit l

evel

Dat

a: a

dher

e to

dat

a go

vern

ance

be

st p

ract

ices

Data & BPM Maturity Level

Def

ined

Pro

cess

: pro

cess

es a

re d

ocum

ente

d an

dst

anda

rdis

ed th

roug

hout

the

orga

nisa

tion

Dat

a: d

ata

gove

rnan

ce im

plem

ente

d an

d ad

here

to, d

ata

is

man

aged

as

an a

sset

Man

aged

Pro

cess

: pro

cess

es a

re a

naly

sed,

mea

sure

d an

d co

ntro

lled

orga

niza

tion

is m

anag

ed u

sing

pro

cess

es a

nd re

sults

are

pre

dict

edD

ata:

dat

a is

cat

alog

ues

and

met

a-da

ta is

use

d to

des

crib

e da

ta,

man

age

data

qua

lity

Opt

imis

edP

roce

ss: p

roce

sses

are

stra

tegi

cally

alig

ned

to th

e m

arke

t and

con

tinuo

usly

impr

oved

chan

ge m

anag

emen

t is

entre

nche

dD

ata:

con

tinuo

usly

impr

ovin

g da

ta q

ualit

y

PeopleProcesses

DataTechnology/Systems

Gov

erna

nce

Cen

tre

of E

xcel

lenc

e

Dependency

“Where there is a will there is a way.” Anonymous

16

COMMITMENT TO EXECUTE

Conclusion

Can we afford: To have fragmented data & systems? To have ineffective & inefficient business processes? To have multiple view of the citizen?

What is the real cost of these limitations? What is the impact on the citizen? It is time to:

implement an e-Government strategy holistically provide integrated e-Services establish quality data using Master Data principles integrate government business processes using BPM principles

17

Questions & Answers

18