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U.S. & States of California et al. exU.S. & States of California et al. ex relrel..
Hendrix v. JM Manufacturing Co.Hendrix v. JM Manufacturing Co.[UNDER SEAL][UNDER SEAL]
Presentation toPresentation to
JM EagleJM Eagle
Howard DanielsHoward Daniels
Assistant U.S. AttorneyAssistant U.S. AttorneyCentral District ofCentral District of
CaliforniaCalifornia
Confidential Settlement Material Subject to Rule 408 and Letter Agreement
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Overview of PresentationOverview of PresentationI.I. Four Major Production ChangesFour Major Production Changes
A.A. Inferior CompoundInferior Compound
B.B. Increased Extruder SpeedIncreased Extruder Speed
C.C. Screw & Barrel ReplacementScrew & Barrel ReplacementD.D. Other Changes to Production ProcessesOther Changes to Production Processes
II.II. HDB Testing & Evidence of Consistent FailuresHDB Testing & Evidence of Consistent Failures
A.A. Testimony / StatementsTestimony / Statements
B.B. New Product QualificationNew Product Qualification
C.C. Relationship to QB test resultsRelationship to QB test results
III.III. Longitudinal Tensile Strength Testing & Evidence of Consistent FLongitudinal Tensile Strength Testing & Evidence of Consistent Failuresailures
A.A. Testimony / StatementsTestimony / Statements
B.B. Internal Test Results for Lobbying EffortsInternal Test Results for Lobbying Efforts
C.C. Claims FilesClaims FilesD.D. New Product TestingNew Product Testing
IV.IV. Bonus System & Management StructureBonus System & Management Structure
V.V. DamagesDamages
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JMJMssApproach to Production andApproach to Production and
TestingTesting 1990s - now, JM:
Materially alters and degrades its manufacturing processesits manufacturing processes
Fails to reFails to re--qualify pipequalify pipe Instead, claims initial qualification testing from the early dayInstead, claims initial qualification testing from the early days of JM ass of JM as
adequateadequate
Former Corporate QC SupervisorFormer Corporate QC Supervisor:: Barry Lin andBarry Lin and KaushalKaushal RaoRao toldtoldQA personnel to ignore all failing test results because JM hadQA personnel to ignore all failing test results because JM hadoriginally obtained UL qualification for its pipe.originally obtained UL qualification for its pipe.
When testing is necessary, cherryWhen testing is necessary, cherry--pick samples and temporarily changepick samples and temporarily changemanufacturing processes or falsify test resultsmanufacturing processes or falsify test results
Former Head of R&DFormer Head of R&D:: JM cherryJM cherry--picked samples to present topicked samples to present toregulatory agencies.regulatory agencies.
Former Q.C. SupervisorFormer Q.C. Supervisor:: When UL and NSF inspectors came toWhen UL and NSF inspectors came to
the plant, they were presented with falsified test records and wthe plant, they were presented with falsified test records and withithpipe that was cherrypipe that was cherry--picked for testing.picked for testing. The extruders were slowedThe extruders were sloweddown while the inspectors were present.down while the inspectors were present.
Former Corporate QC Supervisor:Former Corporate QC Supervisor: KaushalKaushal RaoRao and Barry Lin toldand Barry Lin toldwitness to falsify his analysis of claims by customers so as towitness to falsify his analysis of claims by customers so as to make itmake itlook as though JM was not at fault. Lin andlook as though JM was not at fault. Lin and RaoRaowould then sign offwould then sign off
on his reports, aware that they were falsified.on his reports, aware that they were falsified.
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False Representations:False Representations:
Modes of Representing Compliance withModes of Representing Compliance with
StandardsStandards
Catalogs/websiteCatalogs/website
WarrantiesWarranties
StencilingStenciling
Certifications for ordersCertifications for orders
Letter certificationsLetter certifications Letters of assuranceLetters of assurance
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Post TakePost Take--Over, JM Institutes 4 MajorOver, JM Institutes 4 Major
Changes to ProductionChanges to Production
1.1. Switch to cheaper and inferior compoundSwitch to cheaper and inferior compoundingredientsingredients
2.2. Increase production rates/quotas and extruderIncrease production rates/quotas and extruder
speedsspeeds3.3. Failure to maintain and replace screw & barrelFailure to maintain and replace screw & barrel
unitsunits
4.4. Other changes to production and QCOther changes to production and QCprocessesprocesses
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1. Changes to Compound Ingredients1. Changes to Compound Ingredients
Switched to cheaper ingredients to increase profitsSwitched to cheaper ingredients to increase profits Wax lubricantsWax lubricants
StabilizersStabilizers
ResinResin
Changes degraded tensile strengthChanges degraded tensile strength
Changes in quality of compound caused regular test failures (FoChanges in quality of compound caused regular test failures (Former Q.C.rmer Q.C.Supervisor)Supervisor)
Switch toSwitch to LuxcoLuxco ingredients causes pipes to fail 7,000ingredients causes pipes to fail 7,000 psipsi LTS requirementLTS requirement(Former QC Supervisor)(Former QC Supervisor)
Switch to lower viscosity resin reduced tensile strength (FormerSwitch to lower viscosity resin reduced tensile strength (Former Head of R&D)Head of R&D)
Switch from paraffin wax to multiSwitch from paraffin wax to multi--wax caused serious quality problems (Formerwax caused serious quality problems (Former
Head of R&D)Head of R&D)
All changes directed by management and done to increase profitsAll changes directed by management and done to increase profits
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Testimony re: Changes to Compound IngredientsTestimony re: Changes to Compound Ingredients
Former manager of 3 plantsFormer manager of 3 plants::
JM management began using cheaper compound ingredients, includinJM management began using cheaper compound ingredients, including waxg waxlubricants, stabilizers and resin.lubricants, stabilizers and resin.
Former Corporate QC ManagerFormer Corporate QC Manager::Management ordered the use of compound ingredients fromManagement ordered the use of compound ingredients from LuxcoLuxco. These. Theseingredients were inferior, and shortly after the changeover toingredients were inferior, and shortly after the changeover to LuxcoLuxco the pipethe pipecould no longer meet the UL 1285 requirement of 7000could no longer meet the UL 1285 requirement of 7000 psipsi.. ManagementManagementrefused to allow him to pursue therefused to allow him to pursue the LuxcoLuxco quality issue.quality issue.
Former plant QC SupervisorFormer plant QC Supervisor::Changes in the quality of the compoundChanges in the quality of the compound caused test failures on a regularcaused test failures on a regularbasisbasis.. The compound ingredients were changed because management didThe compound ingredients were changed because management dideverythingeverything on the cheap.on the cheap.
Former Head of R&D:Former Head of R&D:
To reduce material costs, JM switched from paraffin wax to multiTo reduce material costs, JM switched from paraffin wax to multi--wax. Thewax. Themultimulti--wax had extreme variations and inconsistencies. Eventually thewax had extreme variations and inconsistencies. Eventually thecompanycompany had to switch back because of the serious quality problems.had to switch back because of the serious quality problems.
JM switched to a lower viscosity resin. Barry Lin made this decJM switched to a lower viscosity resin. Barry Lin made this decision to saveision to save
money. Witness strongly opposed the changemoney. Witness strongly opposed the change--over because the reducedover because the reducedviscosity reduced tensile strength.viscosity reduced tensile strength.
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Inherent Viscosity of ResinInherent Viscosity of Resin
Reduced in 2002Reduced in 2002
Source: Witness Document
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2.2. Increased Production Rates & QuotasIncreased Production Rates & QuotasIncreased Extruder SpeedIncreased Extruder Speed
Management regularly increases plantsManagement regularly increases plants productionproductionquotas to maximize profitquotas to maximize profit
Increased production quotasIncreased production quotas acceleratedacceleratedextruder speedextruder speed Extruders run at speeds exceeding rated capacityExtruders run at speeds exceeding rated capacity
Accelerated extruder speedAccelerated extruder speed nonnon--conforming pipeconforming pipe
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Testimony re: Increased ProductionTestimony re: Increased Production
Rates/Quotas Increased Extruder SpeedRates/Quotas Increased Extruder Speed
Former Head of R&DFormer Head of R&D::
Barry Lin and Walter Wang repeatedly increased production quotaBarry Lin and Walter Wang repeatedly increased production quotas tos to
maximize profits. The increase forced plant managers to speed umaximize profits. The increase forced plant managers to speed up thep theextruders.extruders.
Former Corporate QC SupervisorFormer Corporate QC Supervisor::
Management constantly increased production quotas. That caused tManagement constantly increased production quotas. That caused the plantshe plants
to ramp up the speed at which the extruders were run.to ramp up the speed at which the extruders were run.
Former Q.C. SupervisorFormer Q.C. Supervisor ::
The extruders were always run at faster than rated capacity, resThe extruders were always run at faster than rated capacity, resulting in nonulting in non--conforming pipe, including nonconforming pipe, including non--conforming tensile strength.conforming tensile strength.
Over time, production goals were increased significantly. ThisOver time, production goals were increased significantly. This caused thecaused theplant managers to increase the speed of the extruders. That madplant managers to increase the speed of the extruders. That made it moree it moredifficult to keep the pipe within specification.difficult to keep the pipe within specification.
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Screw & Barrel UnitsScrew & Barrel Units
The Extruder is the first and mostThe Extruder is the first and mostimportant part of the pipe productionimportant part of the pipe production
line.line.
The Barrel and Screws Are the Basic andThe Barrel and Screws Are the Basic and
Most Important Part of an ExtruderMost Important Part of an Extruder
Source: JMM145413, JMM145422
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3.3. Failure to Maintain and ReplaceFailure to Maintain and ReplaceScrew & Barrel UnitsScrew & Barrel Units
Increased extruder speeds screw & barrelIncreased extruder speeds screw & barrelunits wear out fasterunits wear out faster
Maintenance & replacement schedule not increased toMaintenance & replacement schedule not increased toaccount for wear & tearaccount for wear & tear
Amortization schedules dictate replacementAmortization schedules dictate replacement
Use of worn screw & barrel units nonUse of worn screw & barrel units non--conforming pipeconforming pipe
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Testimony re: Failure to Maintain and Replace Screw &Testimony re: Failure to Maintain and Replace Screw &
BarrelBarrel Former Manager of Three PlantsFormer Manager of Three Plants::
The increased speed of the extruders meant that the screw & barrThe increased speed of the extruders meant that the screw & barrelelunits wore out faster, butunits wore out faster, but maintenance and replacement schedulesmaintenance and replacement schedules
were not modified to take increased wear and tear into accountwere not modified to take increased wear and tear into account..
Former Corporate QA Supervisor at HQFormer Corporate QA Supervisor at HQ::
JMJMss screw and barrel units were constantly wearing out because ofscrew and barrel units were constantly wearing out because ofthe high extruder speeds, andthe high extruder speeds, andJM did not replace them often enough.JM did not replace them often enough.
This contributed significantly to producing nonThis contributed significantly to producing non--conforming pipe.conforming pipe.
Former plant QC supervisorFormer plant QC supervisor::
JM far exceeded the screw and barrel life expectancy, andJM far exceeded the screw and barrel life expectancy, andmanagement would not allow replacement often enough.management would not allow replacement often enough.
Former employee in R&D Department/engineerFormer employee in R&D Department/engineer::
The screw and barrel units were replaced according to anThe screw and barrel units were replaced according to anamortization schedule. This led to the use of worn screw and baamortization schedule. This led to the use of worn screw and barrelrrelunits. In fact, JM far exceeded the life expectancy of the unitunits. In fact, JM far exceeded the life expectancy of the units.s.
Management overruled plant managers who tried to replace the uniManagement overruled plant managers who tried to replace the units.ts.
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4. Other Changes to Production and4. Other Changes to Production and
QC ProcessQC Process
Operators poorly trainedOperators poorly trained Line operators used false readingsLine operators used false readings
Insufficient QC personnelInsufficient QC personnel
Insufficient personnel on production floorInsufficient personnel on production floor WhartonWharton one employee for four linesone employee for four lines
Little or no testing on swing/night shifts at some plantsLittle or no testing on swing/night shifts at some plants
Intimidation of QC personnelIntimidation of QC personnel
Test equipment broken or improperly maintainedTest equipment broken or improperly maintained
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Insufficient PersonnelInsufficient Personnel
Several plants also reported that they have too littleSeveral plants also reported that they have too little
time to completely inspect even one pipe per unit.time to completely inspect even one pipe per unit.
At David ChenAt David Chens request, Jack Hwang asked the plants request, Jack Hwang asked the plantQA representatives how many pipe [sic] they inspectQA representatives how many pipe [sic] they inspect
in each unit in the 24in each unit in the 24--hour drop area. Several repliedhour drop area. Several replied
that with current production levels, staff levels, andthat with current production levels, staff levels, and
assigned duties, they cannot inspect even one pipe inassigned duties, they cannot inspect even one pipe in
each unit.each unit.
Source: Witness Document
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Missing/Broken EquipmentMissing/Broken Equipment Batchelor, Wilton, Pueblo & Butler do not haveBatchelor, Wilton, Pueblo & Butler do not have
modern machines for stiffness testmodern machines for stiffness test
Quick Burst TestingQuick Burst Testing
Only Pueblo has test temperature control for quickOnly Pueblo has test temperature control for quickburst testingburst testing
Four plants conducted testing improperlyFour plants conducted testing improperly
Hydrostatic proof testHydrostatic proof test some plants cansome plants cant maintaint maintainstable test pressurestable test pressure
Sustained pressure test equipment not functioningSustained pressure test equipment not functioningat some plantsat some plants
Source: Witness Document
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Guide to PSI CalculationsGuide to PSI Calculations
Hydrostatic Design Basis (HDB): 4,000Hydrostatic Design Basis (HDB): 4,000 psipsi
Quick Burst (QB): 6,400Quick Burst (QB): 6,400 psipsi
JM requirement = 7,200JM requirement = 7,200 psipsi
Longitudinal Tensile Strength (LTS): 7,000Longitudinal Tensile Strength (LTS): 7,000 psipsi
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HDB TestingHDB Testing
A qualification testA qualification test Gold standard provides best indicationGold standard provides best indication
of longof long--term tensile strengthterm tensile strength
Source: Witness Document (Email fromSource: Witness Document (Email from FasslerFasslerto Jack Hwang, 11/13/03, re:to Jack Hwang, 11/13/03, re:
Qualifying pushQualifying push--on CIOD joints under ASTM D3139 section 5.2on CIOD joints under ASTM D3139 section 5.2))
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Three Ways We Know JMThree Ways We Know JMConsistently Fails HDBConsistently Fails HDB
1.1. Testimony/Documents re: HDB testingTestimony/Documents re: HDB testingof oneof one--inch IPS pipeinch IPS pipe
2.2. New product qualification (NoNew product qualification (No--ThickenedThickened--Section pipe)Section pipe)
3.3. QB resultsQB results
g g#:1419
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1.1. Testimony re: HDB Testing onTestimony re: HDB Testing onOneOne--Inch IPS PipeInch IPS Pipe
Former Head of R&DFormer Head of R&D: Beginning around 1997,: Beginning around 1997,JM began to experience regular failures onJM began to experience regular failures on
HDB and hoop stress testing. The witnessHDB and hoop stress testing. The witness
viewed this as a serious problem for the qualityviewed this as a serious problem for the qualityof the pipe. However, management refused toof the pipe. However, management refused to
give him the authority to look for the rootgive him the authority to look for the root
cause(scause(s) of the failures. In all probability the) of the failures. In all probability thecauses were the extruder speed and the use ofcauses were the extruder speed and the use of
cheaper materials.cheaper materials.
#:1420
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In January 2000, JM had Rohm & Haas (In January 2000, JM had Rohm & Haas (R&HR&H) perform HDB) perform HDB
testing on two sets of samples of its onetesting on two sets of samples of its one--inch IPS pipe from theinch IPS pipe from the
McNaryMcNaryplant:plant:
#:1421
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Email fromEmail from FasslerFassler to Mariato Maria BoitzBoitz
(Corporate QC Supervisor):(Corporate QC Supervisor):
#:1422
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2. HDB Failures During Trial Runs of2. HDB Failures During Trial Runs ofNoNo--Thickened PipeThickened Pipe
Testimony:Testimony: Former Head of R&DFormer Head of R&D: For the: For the NoNo--ThickenedThickened--
SectionSection project, the pipe failed testing 14 times in aproject, the pipe failed testing 14 times in a
row and only passed on the 15row and only passed on the 15thth
try because of lucktry because of luckof the draw.of the draw.
Documented Test Results:Documented Test Results:
By August 2004, 6 of 7 samplings had failed HDBBy August 2004, 6 of 7 samplings had failed HDB At least 2 more HDB failures between Dec. 2004At least 2 more HDB failures between Dec. 2004
and Dec. 2005and Dec. 2005
Source: JMM114028, JMM121953, Witness Documents, JMM121916
#:1423
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How JM Obtained UL Qualification forHow JM Obtained UL Qualification for
NoNo--Thickened PipeThickened Pipe
Samples were not produced under normalSamples were not produced under normal
manufacturing conditionsmanufacturing conditions Extruder speed is slowedExtruder speed is slowed
Torque increasedTorque increased
Compound ingredients improvedCompound ingredients improved
Pipe was prePipe was pre--screened to ensure QB results are abovescreened to ensure QB results are above7,2007,200 psipsi to improve likelihood of passing HDBto improve likelihood of passing HDB
Pipe used for UL testing comes from same lot of pipe shown toPipe used for UL testing comes from same lot of pipe shown tohave QB results > 7,200have QB results > 7,200 psipsi Fasslerassler email, 6/29/06mail, 6/29/06: Have the plants conduct their routine startHave the plants conduct their routine start--upup
QB tests to specimen failure. Hopefully, they can meet or exceeQB tests to specimen failure. Hopefully, they can meet or exceed thed the7,2007,200 psipsi hoop stress benchmark. Pipe lots with less than 7,200hoop stress benchmark. Pipe lots with less than 7,200 psipsihoop stress at failure have a markedly higher rate of HDB failurhoop stress at failure have a markedly higher rate of HDB failures. Ines. Inrecent years the HDB test success rate is below 50%.recent years the HDB test success rate is below 50%.
Source: Witness Document
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FasslerFasslerss IRA Approving Production ofIRA Approving Production ofNoNo--ThickenedThickened--Section Pipe, 4/29/05:Section Pipe, 4/29/05:
Handwritten notation in Barry Lins signature block: In consideration of several test
failures for No-Thick Section Project we propose to have PWI & PFO to produce
non-thick-section product first. After both plant successfully produce C-900 product
then we will apply to all plants. 5/10/05
Handwritten notation in Walter Wangs signature block: Agree to eliminate thickened
section for C-900 Blue Brute (4 12) DR18 only; since this product line passed all
agency requirements. Agree effective for all plants starting 6-01-05.
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Since receiving UL listing in 2005 andSince receiving UL listing in 2005 and
2006, No2006, No--ThickenedThickened--Section pipe isSection pipe isall that JM currently producesall that JM currently produces
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Comparison of QB Testing and HDB Data SetsComparison of QB Testing and HDB Data Sets
QB time
715663266196
364136453683
HDB time
Minimumto pass:3,830 psi
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Email from WillEmail from Will FasslerFassler to Jack Hwangto Jack Hwang
(12/11/01):(12/11/01):
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Memo fromMemo from FasslerFassler toto
Jack Hwang, [1/25/02], re:Jack Hwang, [1/25/02], re:
Benefits of QuickBenefits of Quick--BurstBurst
Testing to 7,200Testing to 7,200 psipsi HoopHoop
StressStress
Source: Witness Document
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JM Test Data Showing CorrelationJM Test Data Showing Correlation QB & HDB testing of 1QB & HDB testing of 1--inch IPS pipe in May 2000:inch IPS pipe in May 2000:
Email from WillEmail from Will FasslerFassler to Mariato Maria BoitzBoitz, 5/12/00, 5/12/00
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R&D Data:R&D Data:
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R&D Data:R&D Data:
Memo from WillMemo from Will FasslerFassler to David Chen (Plant Manager,to David Chen (Plant Manager,
Stockton), 4/17/02Stockton), 4/17/02
Source: Witness Document
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Outside AgenciesOutside Agencies
WillWill FasslerFasslerss PowerPoint Presentation on HDB atPowerPoint Presentation on HDB at11/11/04 Quality Assurance Meeting11/11/04 Quality Assurance Meeting
Source: Witness Document
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FasslerFasslerss Last StandLast Stand
On November 11, 2004, one weekOn November 11, 2004, one week
before the decision is made to reducebefore the decision is made to reducethe QB requirement from 7,200the QB requirement from 7,200 psipsi toto6,4006,400 psipsi,, FasslerFassler does a presentationdoes a presentationon HDB that highlights the connectionon HDB that highlights the connectionbetween QB results below 7,200between QB results below 7,200 psipsi
and HDB failures.and HDB failures.
FasslerFassler instructs his audience only toinstructs his audience only tosend R&D and outside agencies pipesend R&D and outside agencies pipesamples prepared from pipe with asamples prepared from pipe with a
QB result of 7,200 or higher.QB result of 7,200 or higher.
Source: Witness Document
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Internal Recommendation &Internal Recommendation &
Authorization (IRA), dated 11/19/04Authorization (IRA), dated 11/19/04
Source: Witness Document
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JMJMss QB ResultsQB Results Fell Below 7,200Fell Below 7,200 psipsi
Source: Witness Document; see, e.g., JMM117103, JMM117088
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Longitudinal Tensile Strength (LTS)Longitudinal Tensile Strength (LTS)
A qualification testA qualification test
Provides best indication of shortProvides best indication of short--termtermtensile strengthtensile strength
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Four Ways We Know JMFour Ways We Know JMConsistently Fails LTSConsistently Fails LTS
1.1. TestimonyTestimony
2.2. Internal testing for lobbying efforts to reviseInternal testing for lobbying efforts to revise
AWWA/ASTM/UL standards to make itAWWA/ASTM/UL standards to make iteasier for pipe manufacturers to pass LTSeasier for pipe manufacturers to pass LTS
3.3. Claims TestingClaims Testing
4.4. New product (30New product (30-- and 36and 36--inch pipe) testinginch pipe) testing
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Former Corporate QC Supervisor:ormer Corporate QC Supervisor:
From 1997 through 2005 when he departed, JMFrom 1997 through 2005 when he departed, JMwas unable to manufacture pipe that met the ULwas unable to manufacture pipe that met the ULtensile strength requirement. During this periodtensile strength requirement. During this period
100% of the pipe was non100% of the pipe was non--conforming for ULconforming for UL1285.1285.
Former Head of R D:ormer Head of R D:From 1991 through 2002, between 50From 1991 through 2002, between 50--80% of the80% of thepipe produced by JM was nonpipe produced by JM was non--conforming. Fromconforming. From2002 through 2005, 100% of the pipe was non2002 through 2005, 100% of the pipe was non--
conforming.conforming.
1. Testimony re: Percentage of LTS1. Testimony re: Percentage of LTSFailuresFailures
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Testimony re: Cause of LTS FailuresTestimony re: Cause of LTS FailuresSwitch to Cheaper Ingredients in Compound:witch to Cheaper Ingredients in Compound: Former QC Supervisorormer QC Supervisor:
Changes in the quality of the compound caused test failures on aChanges in the quality of the compound caused test failures on aregular basis. The compound ingredients wereregular basis. The compound ingredients were changed becausehanged becausemanagement did everythinganagement did everything on the cheap.n the cheap.
Former Corporate QC Supervisorormer Corporate QC Supervisor:To increase profits management ordered the use of compoundTo increase profits management ordered the use of compoundingredients from a company calledingredients from a company called LuxcoLuxco. These ingredients were. These ingredients wereinferior, and shortly after the changeover toinferior, and shortly after the changeover to LuxcoLuxco the pipe could nothe pipe could nolonger meet the UL 1285 requirement of 7,000longer meet the UL 1285 requirement of 7,000 psipsi. Management. Management
refused to allow him to pursue therefused to allow him to pursue the LuxcoLuxco quality issue.quality issue.
Former Head of R D:ormer Head of R D:In 2000, JM switched to a lower viscosity resin. Barry Lin madeIn 2000, JM switched to a lower viscosity resin. Barry Lin made thisthisdecision to save money. [R&D] strongly opposed the changedecision to save money. [R&D] strongly opposed the change--overover
because the reduced viscosity reduced tensile strength.because the reduced viscosity reduced tensile strength.
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Testimony re: Cause of LTS FailuresTestimony re: Cause of LTS Failures
(cont(contd)d)
Increased production rates/extruder speeds:ncreased production rates/extruder speeds: Former Head of R Dormer Head of R D:
Pipe produced with extruders that run too fast willPipe produced with extruders that run too fast will
often fail tensile strength tests. The nonoften fail tensile strength tests. The non--conformingconforming
pipe was shipped anyway. This problem emergedpipe was shipped anyway. This problem emerged
around 1997 and continued until witness left in 2007.around 1997 and continued until witness left in 2007.
Former QC Supervisorormer QC Supervisor:The extruders were always run at faster than ratedThe extruders were always run at faster than rated
capacity, resulting in noncapacity, resulting in non--conforming pipe,conforming pipe,
including nonincluding non--conforming tensile strength.conforming tensile strength.
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3. Claims Testing3. Claims Testing
Occasionally, customers test pipe inOccasionally, customers test pipe inconjunction with a claim for nonconjunction with a claim for non--conformingconformingpipepipe
Pipe fails LTS in large percentage of thesePipe fails LTS in large percentage of theseclaimsclaims
John HendrixJohn Hendrix: During his 3 years at JM, LTS tests: During his 3 years at JM, LTS testsconducted in 14 claims. Of 14 tests, 12 failed LTSconducted in 14 claims. Of 14 tests, 12 failed LTS
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Examples of Failing LTS Results fromExamples of Failing LTS Results from
ClaimsClaims
Claim Name & No. LTS Results Test Date
Q00-H-41Ferguson Cities Supply
Brigman Construction
6,600 psi 09/28/00
Q00-H-14
Tec Utilities
Sample 2: 6,680 psi
Sample 3: 6,750 psi
Sample 4: 6,940 psi
10/31/00
Q02-J-40
Westgate Resorts
6,833 psi 10/01/02
Q05-C-08
Sheldon Site Utilities
Sample 1: 6,777 psi
Sample 2: 6,775 psi
6/9/05
Q05-H-21
Nevada High Desert State
Prison
6,349 psi 12/2/05
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4. Attempted Qualification of 304. Attempted Qualification of 30--inchinch
and 36and 36--inch Pipeinch Pipe
Between 2001 and 2004, JM conducted 11 LTSBetween 2001 and 2004, JM conducted 11 LTS
tests:tests:
97 samples were tested97 samples were testedAll 97 were below 7,000All 97 were below 7,000 psipsi
100% failure rate100% failure rate
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Source: JMM122179, JMM117882, JMM117886, JMM116146, JMM116148, JMM116109, JMM116110,
JMM116106, JMM116107, JMM122050-51, JMM122068-69, JMM122079, JMM122080, JMM122083,
JMM122095-96, JMM122100, JMM122178, JMM122181, JMM122154, JMM122158, JMM116265
Types of CherryTypes of Cherry--Picking and ProcessPicking and Process
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Types of CherryTypes of Cherry--Picking and ProcessPicking and Process
Modifications Used:Modifications Used: Changes to Extrusion ProcessChanges to Extrusion Process
Increase shear/torque on extruder (to work compound moreIncrease shear/torque on extruder (to work compound more
thoroughly)thoroughly) Slow down extruder speedsSlow down extruder speeds
Replace used Screw & Barrel with new onesReplace used Screw & Barrel with new ones
Changes to Specimen PreparationChanges to Specimen Preparation Change the directional cut from tangential to radialChange the directional cut from tangential to radial
Change the dimensions to equal the thickness of the pipe wallChange the dimensions to equal the thickness of the pipe wall
Changes to CompoundChanges to Compound
Use JM90R compound instead of JM90Use JM90R compound instead of JM90
Eliminate use ofEliminate use of LuxcoLuxco brand multibrand multi--waxwax
Try singleTry single--batch compounding (instead of doublebatch compounding (instead of double--batch)batch)
Example of Process Modification JMExample of Process Modification JM
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Example of Process Modification JMExample of Process Modification JM
Has No Intention of ActuallyHas No Intention of ActuallyImplementingImplementing
SingleSingle--batch compounding:batch compounding:
All the resin goes into the hot mixer with all the additivesAll the resin goes into the hot mixer with all the additives
Contrast with doubleContrast with double--batch compoundingbatch compounding half the resinhalf the resin
goes through the hot mixer with all the additives andgoes through the hot mixer with all the additives and
remainder gets added in cold mixerremainder gets added in cold mixer
Cost ProhibitiveCost Prohibitive
To switch to hotTo switch to hot--batching, JM would have to retrofit orbatching, JM would have to retrofit or
replace mixers on extruders at 12 plantsreplace mixers on extruders at 12 plants
E il fE il f F lF l J k H 5/12/03t J k H 5/12/03
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Email fromEmail from FasslerFassler to Jack Hwang, 5/12/03, re:to Jack Hwang, 5/12/03, re:
SingleSingle--batch trial [on 36batch trial [on 36--inch pipe]inch pipe]
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After 11 consecutive failures, JMAfter 11 consecutive failures, JM
abandons 30abandons 30-- & 36& 36--inch project andinch project andwithdraws qualification file at UL.withdraws qualification file at UL.
Si ifi f F il Ob i ULSi ifi f F il Ob i UL
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Significance of Failure to Obtain ULSignificance of Failure to Obtain UL
Listing for 30Listing for 30-- and 36and 36--inch Pipeinch Pipe
Although JM never ended up selling UL listed 30Although JM never ended up selling UL listed 30-- and 36and 36--inch pipe, theseinch pipe, thesefailures translate directly tofailures translate directly toJMJMss other ULother UL--listed products.listed products.
What the failed pipe andWhat the failed pipe andJMJMss ULUL--listed pipe sold during this time periodlisted pipe sold during this time periodhave in common:have in common:
Both were made using the same JM90 compoundBoth were made using the same JM90 compound
Both were made at the same plantsBoth were made at the same plants
Both were made using the same extruders and processesBoth were made using the same extruders and processes
What JM should have done upon seeing this level of failures in pWhat JM should have done upon seeing this level of failures in productsroductsmade using the same compound, extruders and processes as ULmade using the same compound, extruders and processes as UL--listed pipe:listed pipe:
Remedy known problems with current productionRemedy known problems with current production
Suspend use of the UL listing/notify UL & customersSuspend use of the UL listing/notify UL & customers
C i LTS R lt fC i LTS R lt f
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Comparing LTS Results fromComparing LTS Results from
JohnsJohns--Manville and JMManville and JM
JohnsJohns--Manville:Manville: Results of LTS testing done in 1974 for UL qualificationResults of LTS testing done in 1974 for UL qualification
Range from 7,560Range from 7,560 8,7658,765 psipsi Source: UL03116, UL03119, UL03122Source: UL03116, UL03119, UL03122
JM:JM:
Results from Claims, Lobbying and 30Results from Claims, Lobbying and 30-- & 36& 36--inch ULinch UL
Qualification TestingQualification Testing Range from 5,976Range from 5,976 7,0607,060 psipsi
Source: Witness Document, JMM123744, JMM111171, JMM111174, JSource: Witness Document, JMM123744, JMM111171, JMM111174, JMM111177,MM111177,
JMM122179, JMM122122 , JMM122129, JMM122068, JMM122079, JMMJMM122179, JMM122122 , JMM122129, JMM122068, JMM122079, JMM122095,122095,
JMM122158, JMM116265, JMM117882, JMM116146, JMM116109, JMM1JMM122158, JMM116265, JMM117882, JMM116146, JMM116109, JMM12205022050
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Forces That Underpin the FraudForces That Underpin the Fraud
1.1. Perverse Bonus SystemPerverse Bonus System
2.2. Managerial Structure Where PlantManagerial Structure Where PlantManagers Override QCManagers Override QC
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1. Bonus System1. Bonus System
AllAll of plant managersof plant managers income is in the form of bonusesincome is in the form of bonuses
Plant managers subject to everPlant managers subject to ever--increasing production quotasincreasing production quotas
Incentives to Ship Rejected PipeIncentives to Ship Rejected Pipe
Targets are set for rejects and scrapTargets are set for rejects and scrap
If targets are exceeded, cost of additional loss of material isIf targets are exceeded, cost of additional loss of material is subtractedsubtractedfrom bonusesfrom bonuses
Incentive to Falsify Testing/Analysis of ClaimsIncentive to Falsify Testing/Analysis of Claims Failures determined to be the plantFailures determined to be the plants fault are charged to that plants fault are charged to that plant
Subject pipe is tested by the plant that made the pipeSubject pipe is tested by the plant that made the pipe
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Testimony re: Bonus SystemTestimony re: Bonus System
Former Head of R&D:Former Head of R&D:
Management used the bonus system to control employees. The bonuManagement used the bonus system to control employees. The bonusssystem put pressure on plant managers to ship more and more pipesystem put pressure on plant managers to ship more and more piperegardless of impact on quality.regardless of impact on quality.
Former Manager of Three Plants:Former Manager of Three Plants:Employees in the QA departments were compensated in significantEmployees in the QA departments were compensated in significant partpartthrough bonuses, which created a conflict of interest because ththrough bonuses, which created a conflict of interest because they had aey had apersonal incentive to overlook pipe that should have been rejectpersonal incentive to overlook pipe that should have been rejected.ed.
On various occasions, witness approved the shipment of nonOn various occasions, witness approved the shipment of non--conformingconformingpipe because of the bonus system. Witnesspipe because of the bonus system. Witnesss predecessor at one of thes predecessor at one of theplants did this on a regular basis.plants did this on a regular basis.
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R&D raised the issue that HQ should evaluate theR&D raised the issue that HQ should evaluate the
claim samples; having the plants evaluate the claimclaim samples; having the plants evaluate the claimsamples is an inherent conflict of interest. The plantsamples is an inherent conflict of interest. The plantmanagers objected vigorously.managers objected vigorously. KaushalKaushal RaoRao advisedadvised
that not only does HQ lack the staff but also he agreesthat not only does HQ lack the staff but also he agreeswith the plant managers and trusts them to make thewith the plant managers and trusts them to make theright decision. He then ended this conversation andright decision. He then ended this conversation andstated that there will be no change in this matter andstated that there will be no change in this matter and
the plants will continue to evaluate their ownthe plants will continue to evaluate their owncomplaint samples.complaint samples.
Conflict of Interest re: ClaimsConflict of Interest re: Claims
Source: Witness Document
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Shortage of QC PersonnelShortage of QC Personnel
The quality supervisors asked if they couldThe quality supervisors asked if they could
have more auditorshave more auditorsLin advised that theLin advised that the
number of auditors is set by the budget. Nonumber of auditors is set by the budget. No
promises of any more quality auditors. Barrypromises of any more quality auditors. BarryLin stated that plant managers have theLin stated that plant managers have the
authority to modify the quality auditorsauthority to modify the quality auditors dutiesduties
as they see fit.as they see fit.
Source: Witness Document
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JM Corporate CultureJM Corporate Culture
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J C p CJ p Former Manager of Three PlantsFormer Manager of Three Plants::
JJ--M management conveyed to witness that it did not care about theM management conveyed to witness that it did not care about the quality of pipe thatquality of pipe thatwas shipped and cared only about profits. Overall, he concludedwas shipped and cared only about profits. Overall, he concluded that Jthat J--M is aM is a slickslickcompany run in an unscrupulous manner.company run in an unscrupulous manner.
Former Corporate QC SupervisorFormer Corporate QC Supervisor::Witness quit because management would not let him do his job andWitness quit because management would not let him do his job and cared only aboutcared only aboutprofit, not whether the pipe that was shipped was nonprofit, not whether the pipe that was shipped was non--conforming. Those employeesconforming. Those employeeswho brought issues of pipe quality to managementwho brought issues of pipe quality to managements attention were labeled ass attention were labeled as troubletrouble--makers.makers.
Lin andLin and RaoRao blocked investigation of causes of nonblocked investigation of causes of non--conformity andconformity and
instead withheld test results from company personnel.instead withheld test results from company personnel.
Former QC SupervisorFormer QC Supervisor::
Witness complained to three individuals at headquarters about thWitness complained to three individuals at headquarters about the plante plants refusals refusalto perform all required testing, but he was ignored. Witness wato perform all required testing, but he was ignored. Witness was instructed to falsifys instructed to falsifyinspection and test records.inspection and test records.
Former Head of R&DFormer Head of R&D::
ManagementManagements general attitude was that pipe is good if a customer does nots general attitude was that pipe is good if a customer does not return it.return it.In WitnessIn Witnesss experience with management, they lived by the mottos experience with management, they lived by the motto there is no shamethere is no shamein lying but there is shame in getting caught lying.in lying but there is shame in getting caught lying.
ManagementManagements approach is that pipe is good if customer doesns approach is that pipe is good if customer doesnt return it.t return it.
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JM Pipe Poses a Safety HazardJM Pipe Poses a Safety Hazard
Campbell v. JMCampbell v. JM plaintiff injured by exploding pipeplaintiff injured by exploding pipe OOBartoBartov. JMv. JM plaintiff injured by exploding pipeplaintiff injured by exploding pipe
Giles v. JMGiles v. JM plaintiff injured by exploding pipeplaintiff injured by exploding pipe
Orange County, FLOrange County, FL explosive ruptureexplosive rupture
National WaterworksNational Waterworks catastrophic blow out,catastrophic blow out,
scattered piecesscattered pieces
City of Reno ProjectCity of Reno Project buried pipe explodedburied pipe exploded
Sheldon Site UtilitiesSheldon Site Utilities pipe section explodedpipe section exploded
JohnsJohns Manville Recognition of HazardManville Recognition of Hazard
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JohnsJohns--Manville Recognition of HazardManville Recognition of Hazard
Source: Witness Document
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Damages: Contract Price TrebledDamages: Contract Price Trebled
One Measure ofOne Measure of benefit of the bargainbenefit of the bargain
Case law supportCase law support
U.S. v Midwest Specialties, Inc. 134 F.3U.S. v Midwest Specialties, Inc. 134 F.3rdrd 373 (6373 (6thth Circuit,Circuit,
1998)1998) U.S. vU.S. vAerodexAerodex, Inc. 469 F.2, Inc. 469 F.2ndnd 1003 (51003 (5thth Circuit, 1972)Circuit, 1972)
U.S. v. BornsteinU.S. v. Bornstein, 423 U.S. 303 supplies overarching, 423 U.S. 303 supplies overarchingprinciplesprinciples
Estimate of Contract Price MethodEstimate of Contract Price Method
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Estimate of Contract Price MethodEstimate of Contract Price Method
DamagesDamages
Estimated federal sales in subset of dropEstimated federal sales in subset of dropshipments = $ 10.2 millionshipments = $ 10.2 million
Estimate of drop shipments as percentage of allEstimate of drop shipments as percentage of all
sales = 40%sales = 40%
Extrapolated single damages = $25.5 millionExtrapolated single damages = $25.5 million
Extrapolated treble damages = $76.5 millionExtrapolated treble damages = $76.5 million