Gordon Ramsay Duluth Police Chief
Jan 03, 2016
The Basics….
Get to know your boss Get on the same page Why were you chosen to lead?
Who’s your top staff? What are their strengths and
weaknesses
Labor Relations
Meet monthly with union (s) Build relationships with board members Identify common goals and work on
them Check your ego... Arbitrate only when absolutely
necessary Mediate your grievances when possible Seek advice from other police leaders
The Basics cont…..
Get to know your councilors/leaders Meet the movers and shakers Communicate you are in it long term Pick easy problems and solve them
The Basics…
Department Friendships You will lose some
Extra Duty Changes Dangers with your friends
Back dooring command staff
The Basics cont..
Become involved with other chiefs MN Chiefs Assoc Area Chiefs Assoc
Seek peers for second opinions Recent case of untruthfulness
Mission, Vision, Values
Where are we going?
How many of you have these?
What are they?
How does this help?
Be the Greatest Role Model
Remember-You are not invisible People are watching People are talking! http://www.nbcconnecticut.com/news/loc
al/New-Haven-Police-Chief-Under-Fire-for-Inappropriate-Behavior-285577411.html
Don’t do things you punish staff for.
The Basics…
Don’t forget how to be a cop. Gain respect by going out and taking
some calls-by yourself.
Remember the “little things.” Cards for birthdays, births, deaths, etc. Funerals-will be remembered for not
being there
Budget 101
Must knows! Need to sell, sell, sell City budget and police budget What are your city’s revenue sources? What percentage is the police budget? What percentage is salary and benefits? What is your overtime budget? Where are you at with your budget to
date?
Budget 101 Cont…
Good to know Fleet budget Miles traveled, gallons used, Admin costs (blue pages, building maint,
training) Revenue generated by pd (fines,
permits, etc)
Budgeting…
Budget Preparation Prepare justified budget
Utilize facts, charts, graphs Plan with budget office and City manager Will likely present to Council
Know priorities of council members Rehearse and critique council presentation Be a political realist
Budget Cont…
Purchasing requirements Bids Signing authority What needs council approval Purchasing process
Contracts What is your signing authority?
2016 BUDGET BRIDGE SCHEDULE
Expense changes by type:2015 Adopted 2016 Proposed
Change
Salaries $12,146,500 $12,789,700 $643,200 ↑Increase due to contracts, steps & longevity expenses
Overtime & other wages $697,700 $697,700 0 − status quo
Benefits $5,157,200 $5,260,000 $102,800 ↑
State increase of employer share of police PERA, HCSP per contracts & increase to family coverage from single
Supplies $163,800 $163,800 0 − status quoMotor Fuel $301,200 $228,900 $72,300 ↓ Decrease to reflect actual usageFleet Service charges $393,300 $331,200 $62,100 ↓ Decrease to reflect actual usage
Other service & charges $802,600 $857,400 $54,800 ↑ Increase due to phone & software licenses/maintenance agreements
$19,662,300 $20,328,700 $666,400 ↑
Budget Discussion
What techniques do you use to stay on budget?
What strategies do you use to educate your council members and city manager?
Under budget complaints? Example you can never make everyone
happy
Misuse of Funds, Cars, and Expense Accounts
Inadequate policy and monitoring Failing to exercise good judgment
Citizens Survey
Percent “excellent” “good” and “fair”
Ratings of Contact with Police Department
93% rated contact with the police as excellent, good or fair in 2014
Performance Measures
Downtown Safety13% increase in the safety feeling DT after dark from 20099% increase in the feeling of safety from violent crime
Surveillance CamerasExpanding City wide (Downtown and Lincoln Park next phase)
Technology ImprovementLicense Plate Readers, 3Pi, early intervention system, GPS in cars
Crime PreventionSatisfaction 6% up over last yearIncreasing recruitment for block clubs and citizen patrols
Transitioning to Chief
Uniform versus non-uniform
Working the street and taking calls
Cutting the red tape so your folks get what they need
When bad things happen-be visible
What Kind of Chief are you?
Internal or External? What type is usually more
successful? Depends on community
Accept as many speaking invitations as possible Create a presentation that you can use
Use stats, charts, graphs
Policy Management
Policy failure ramifications POST Lawsuits
Forfeiture example (under scrutiny right now)
Lexipol Policy Standardization
Know your Government Procedures
Resolution
a formal expression of opinion or intention made, usually after voting, by a formal organization, a legislature, a club, or other group
Ordinance an authoritative rule or law; a decree or
command. a public injunction or regulation: a city
ordinance against excessive horn blowing.
Government Action
How long before a new ordinance becomes law?
How about a new State Law? Who’s your State legislator, senator?
Do they know you? Know how to testify before a council
or other government body Come to the Chief’s Legislative Day!
Roberts Rules
How do you address your council? Address the President and councilors If it is a committee meeting-Chair X and
X
Technology
Need to stay up on current technology
License Plate Reader Camera Systems (Moose Lake/Chisholm) Body Cameras etc
Internet and Social Media Department web site (how may hits a month) Face Book, Twitter, Nixle, and many others https://www.youtube.com/watch?v=0eUeL3n
7fDs http://www.iacpsocialmedia.org/
Common Mistakes Police Chiefs Make
Fail to Plan Too often focus on past and not the
future Lead the PD into the future Set aside time to think about the future
How do we plan?
SWOT Analysis Examines current state of agency Examines internal strengths/weaknesses
Name some! Examines external opportunities/threats
Name some!
Planning Cont….
Strategic Planning How does your department compare?
Clearance rate Annual calls for service Budget Part 1 and 2 crimes Surveys
What do you need to get to accomplish your goals?
Strategic Planning……
Step Two Establish Goals
Prioritize by level of importance Chose only a few that are attainable and
realistic
Planning Cont..
Successorship Plan for your departure the day you start
A chief who stays too long in a position rather than long enough.
A chief who stays too long does much more damage than those who don’t stay long enough
Planning
Mentor your future leaders Good mentors;
Recognize potential Tolerate mistakes Are flexible Patient Ability to encourage and build up others Ability to provide opportunities
Training, promotions, varied experience
Planning
What do good mentors do? Give timely advice Provide literature (articles, books, to
another offer perspective) Help increase other’s confidence, status,
credibility Provide opportunities
Training (FBI Acad, Northwestern, BCA MGT, CLEO)
Missing the Clues of the Department’s Culture What is culture
Values guide culture and hold an organization together.
Culture change can be slow and painful
Failure to Communicate (effectively)
Rule one on communication with cops Who made that up?
Rule two Successful communication involves
listening Duluth’s PTO failure
Poor communication causesConfusion on priorities, duplication of effort,
poor morale, poor productivity
Successful Chiefs Communicate by….
Have face time with their leaders
Make internal communications a top priority
Find ways to articulate and communicate vision
Keep staff informed of your expectations
Find internal informants to help you keep the pulse
Get out of the office and walk around-and talk!
Are open, honest, transparent
Failure to Delegate
Why don’t we delegate Fear of losing authority Fear of work being done poorly Fear of work being done better Fear of depending on others Lack of leadership training and positive
delegation experience Fear of losing value in an organization
Delegation Cont….
Micro-managing is a cardinal sin of a poor leadership
Too many strings attached and sloppy delegation is a morale killer
Delegation should match the staff member’s follow-through ability
Chief’s who are Dictators
Dictators take the fun out of life and work!
PD leaders are like stockholders They should have a say in the PD direction More staff ownership=more effort
Allow for new ideas
Staff with new ideas move us forward
PD’s usually kill creative folks off
Usually these creative staff members truly want to make things better…
Fail to Praise Staff
Everyone thrives on praise
We underestimate the power of praise
Learn to read the varying levels of praise your staff needs
Ideas-thank you notes, commendations
Paperwork before People
Signs of a paper pusher People bother me, they are interruptions I prefer to be alone to get my work done I’m impatient My self-worth is based on my
accomplishment This job would be great, except for the
people
Paper pusher therapy
Go to lunch with your staff members Manage by walking around See people as number one Delegate more Learn to “ransack” instead of reading
everything Take time off with staff, family and
friends
Remembering People Cont..
Successful chiefs have to master great people skills Learn how to manage paperwork and stay in touch with
staff To make a difference we need to spend time with staff
It takes face time to build relationships
People are opportunities, not interruptions Type A folks need to see people as a chief’s real work
Mistake Police Chiefs Make
Let Their Ego Get the Best of Them Abuse of authority Poor delegating Don’t listen Dictatorship in making decisions Don’t let go Egocentric manner Fight with boss/council
Why People Follow the Chief
Positional Power Follow because you’re the chief
RelationshipPeople follow because they want to
ResultsPeople follow because what you’ve done
ReproductionPeople follow because what you’ve done for them
RespectPeople follow because of who you are and what you represent
Avoiding being the “Ego Chief” Put the organization ahead of your
own well being Effective chiefs see themselves at
the bottom of an inverted pyramid Check your ego at the door Listen to staff and admit your errors While command and control is what
we are about-use it wisely
Relationship Building
Must build relationships Other government officials Politicians Community Organizations
Chamber, DT Councils, Domestic Aslt Orgs etc.
Community Members Attend community meetings Fundraisers Community meetings
Area and State Chiefs Associations
Building Employee Relationships Lose the Ego Listen, listen, and listen some more Get to know your staff
If not names, general info, kids, animals, etc. Show sincere interest Send a card or letter home for a job well
done Return calls and e-mails to staff
Redirect them if they have not gone through proper channels
Gordon RamsayDuluth Police Department2030 N. Arlington AvenueDuluth, MN [email protected]://www.duluthmn.gov/police