Good, Better, BEST Practices! Patty Morgan-Seager, Seager Marketing & Steve Matre, Sherman Residential.

Good, Better, BEST Practices!

Patty Morgan-Seager, Seager Marketing

&

Steve Matre, Sherman Residential

Out-of-the-box Telephone Voice Mail!

Conquer the Geographical Challenge

with Technology…share, share, share!

Incorporate New Leasing Strategies AND

Incentives weekly!

Get rid of the survival language! Let’s move

on!

New Hire Orientation 30-day Checklist!

Healthy Competition is Good!

Create Target / Star Apartments on a

weekly basis!

Revisit your Service Request Protocol…

FOLLOW UP!

How Do You Eat an Elephant?

*One bite at a time!*

Everyone is a Trainer – do “Train the Trainer”

Sessions!

Weekly motivational quote!

Change Your Prices Every Day!

Think retail!

Re-invent your Renewal Strategies!

Little things make big differences!

Re-focus your Follow-up with Technology!

Believe or Leave!

Upgrade All Associates’ Computer Talents!

K.I.S.S.

“Best Practices” Meetings!

Special of the Day!

Embrace Diversity

Be Flexible and Proactive!

Learn How to Tell the Truth Effectively!

Assurance of Quality

Embrace Generational Differences..AND

similarities.

Telephone Closing Incentives

Extend your Resident Relationships beyond

price!

Encourage Out-of-Body Experiences

Support Pet Projects!

Memorable Move-In Day!

Create a Resident Retention “Plan”

versus random events.

U.S.P. !!

Address Collections and Payment Options:

Debit, Credit, ACH, and Other Income!

Community Ambassadors!

Teach Professional Etiquette!

Practice the “Internet Golden Hour Rule”

Explore recruiting and interviewing…creatively!

Third Party Salesman

Re-focus on your Internet marketing and

leasing!

Mystery Shopping Programs with Instant

Rewards!

Mechanization of EVERY process!

Shake Things Up!

Set REALISTIC Goals, and teach how to set

goals!

Practice Shoshin!

Stop Cookie Cutter Management!

Create Your Own Reality!

Use your Web sites IMMEDIATELY with phone prospects!

Be Present..SMILE!

Begin the Lease Transaction so that

we’re all on the SAME page!

Contact Us….

Steve MatreVice President – OperationsSHERMAN RESIDENTIAL2 North La Salle StreetSuite 1725Chicago, IL 60602(312) 795-4721 Direct(312) 425-0020 [email protected] E-mailwww.bes.com Web!

Patty Morgan-SeagerPresidentSEAGER MARKETING9089 Moors Place NorthDublin, OH 43017(614) 761-2567 Direct(614) 761-8587 [email protected] E-mail

www.seagermarketing.com Web!