Brooke Robertshaw Beth Filar Williams Morgan Chester Going “Mobile" Assessment of a mobile concierge station Navigation inside a building, or wayfinding, leads to confusion and frustrations for users. Like many libraries, Oregon State University’s Valley Library has its own set of wayfinding problems. To help alleviate some of this uncertainty, a mobile concierge station was set up at the entrance of the library at the beginning of the Fall 2015 and Winter 2016 terms. Questions asked at the concierge were collected, as well as a feedback from desk staff. This assessment data was analyzed and suggestions for library service improvements were made. Poster Authors Above: Information Specialist Meggie Wright assists a patron at the “Mobile” Concierge station. Above: The view from the main entrance to the Valley Library. [Photo by David Manela] Discover: ● Wayfinding issues ● Patron questions ● Ways to assist patrons through every department Provide: ● Positive and comfortable first-time user experience ● Early contact point for patrons Purpose Printing was a hot topic for patrons entering into the library. Signage is unclear to patrons upon entering the library. Individual and collaborative spaces are important to students. Data Themes Our Resources: ● Design question specific categories to help with tracking questions asked-- potentially using a tablet with Libanalytics or Suma Future Changes The Station: ● Salvaged podium with caster wheels ● Large “Ask Me” poster ● Plastic holders for paper resources ● Ticker for tracking questions Our Schedule: ● 10 am-4 pm for the first three days of term ● 1 hour shifts ● 1-2 people per shift Key Elements Summary Our Schedule: ● Shift change on the half hour ● Potentially adding concierge availability during large campus/library events Steps of Analysis: 1. All authors coded the data and then discussed themes found. 2. 8 themes were decided on, 3. 2 authors coded data again then came together to compare analysis. 4. 3rd author coded random data to look for agreement. What We Wore: ● Library name tag ● Library t-shirt (optional) ● “Ask Me” buttons Our Resources: ● Campus map ● Library map ● Library services brochure ● Printing cheat sheet All 9 library departments and the University Librarian helped staff the Concierge Station. Help with library and non-library technology is highly sought after.