Goal Summit 2016: Getting HR a Seat at the Table

Getting HR a seat at the table

Randy Knaflic VP People & Places @randyknaflic

#GoalSummit

HR is an important function but not always viewed as such

Typical Perceptions of HR

Reactive

Policy-driven

Overly complicated

Info not easily accessible

Viewed as touchy-feely

A necessary evil

What it has the potential to be

Anticipate needs

Philosophy-driven

Use plain english

Transparent, easy access

Data-driven

A strategic parter

#GoalSummit

3 Guiding Principles if you remember nothing else, remember these

1.  Philosophy first 2.  Keep it simple 3.  Be data-driven

#GoalSummit

3 Guiding Principles if you remember nothing else, remember these

1.  Philosophy first 2.  Keep it simple 3.  Be data-driven

#GoalSummit

People Ops philosophy The People function at Jawbone is the shepard for:

#GoalSummit

“ John Doerr

General Partner, KPCB

At Jawbone, feedback should happen everyday, but twice a year, PeopleOps helps formalize this process, documenting and helping to reward & recognize our top performers.

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“ John Doerr

General Partner, KPCB

At Jawbone, when building new products, quality time and attention during our early stages of development are most important. This allows us to create amazing products. Family leave during the introduction of a new addition is not any different and that's why I'll be out on paternity leave for an extended period of time.

#GoalSummit

3 Guiding Principles if you remember nothing else, remember these

1.  Philosophy first 2.  Keep it simple 3.  Be data-driven

#GoalSummit

Data driving decisions

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Perf management as easy as 4 questions

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Candidate box making the most of their time

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Jawbone’s on the go

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Influencing board perception of HR

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Influencing board perception of HR

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3 Guiding Principles if you remember nothing else, remember these

1.  Philosophy first 2.  Keep it simple 3.  Be data-driven

#GoalSummit

John Doerr General Partner, KPCB

PREDICTIVE

INSIGHTFUL

PROACTIVE

REACTIVE

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…and we’re already driving change with this data

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…and we’re already driving change with this data

DATA POINT

Engineering team getting 2 hours less sleep than last quarter

People get 30% fewer steps on Tuesdays

More calories consumed over the weekend

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…and we’re already driving change with this data

DATA POINT INTERPRETATION

Engineering team getting 2 hours less sleep than last quarter

Resourcing issue? Upcoming launch? Burnout?

People get 30% fewer steps on Tuesdays

Weekend recovery? Too many meetings?

More calories consumed over the weekend

People eating out? Beverage calories?

#GoalSummit

…and we’re already driving change with this data

DATA POINT INTERPRETATION CHANGE

Engineering team getting 2 hours less sleep than last quarter

Resourcing issue? Upcoming launch? Burnout?

Schedule fewer late night meetings with China Plan post-launch time off

People get 30% fewer steps on Tuesdays

Weekend recovery? Too many meetings?

Opened inner stairwell Walking meetings

More calories consumed over the weekend

People eating out? Beverage calories?

Move Friday beers to Thu Lighter menu on Fri/Mon

#GoalSummit

John Doerr General Partner, KPCB

PREDICTIVE

INSIGHTFUL

PROACTIVE

REACTIVE

#GoalSummit

With even more interesting things to consider

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•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

With even more interesting things to consider

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Perf

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•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

•  Could we predict attrition based on these metrics?

With even more interesting things to consider

#GoalSummit

•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

•  Could we predict attrition based on these metrics?

•  When is the right time to schedule an all hands, force open vacation policy, send a rally note from the CEO, etc?

With even more interesting things to consider

#GoalSummit

New data to layer: impact of product launches on sleep

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Easy simple wins: tell people to move more

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Easy simple wins: tell people to move more & they do!

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•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

•  Could we predict attrition based on these metrics?

•  When is the right time to schedule an all hands, force open vacation policy, send a rally note from the CEO, etc?

•  How do our meeting habits look and where can we improve? Which meetings cause the most stress?

With even more interesting things to consider

#GoalSummit

New data to layer: meeting habits

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•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

•  Could we predict attrition based on these metrics?

•  When is the right time to schedule an all hands, force open vacation policy, send a rally note from the CEO, etc?

•  How do our meeting habits look and where can we improve? Which meetings cause the most stress?

With even more interesting things to consider

#GoalSummit

New data to layer: company heart rate during all hands

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•  What do top performers and top performing teams look like when it comes to sleep, food, and movement?

•  Could we predict attrition based on these metrics?

•  When is the right time to schedule an all hands, force open vacation policy, send a rally note from the CEO, etc?

•  How do our meeting habits look and where can we improve? Which meetings cause the most stress?

•  Does this lead to a new definition of performance and performance evaluation?

With even more interesting things to consider

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Lessons from our data journey

•  We looked beyond traditional people data—data is everywhere, from wearables to calendar data—and we can make use of it!

•  Innovation not instant perfection when it comes to analytics

•  We used leadership to gain traction—competition is a big driver

•  Progress was made on multiple fronts—we aim to be innovative with our data combos to create new and actionable insights

•  Like philosophy, we think about the stories that will convince our audience to act and frame our data in story

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[insert shameless plug]

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3 Guiding Principles if you remember nothing else, remember these

1.  Philosophy first 2.  Keep it simple 3.  Be data-driven

Thank you

Randy Knaflic VP People & Places @randyknaflic