Go Visual: the library as visual workplace

Go Visual: the library as visual workplace

BENEFITS

Improved

● accuracy ● productivity ● customer satisfaction

Reduced

● floor space needs ● processing time ● repeating work

SOLUTION AREAS where visual workspace can help

● circulation desk ● self check out

● acquisitions ● technical services

● reference & information desk ● loading dock & receiving room

● materials processing ● book repair

● ILL ● office

● print supply closets ● mailroom & shipping

● disaster supply closets ● storage

● gift processing ● book return

● cafe

THE SYSTEM

The 4 Types of Visual Devices

● TELL visual indicator - passive ex. signage for “new books,” opperating hours, & directories

● GRAB visual signal - assertive ex. lit signs, event banners, & audible alarms

● LIMIT visual control - aggressive ex. book return slots, security gates

● SUCCESS visual guarentee - absolute ex. computer passwords, library cards

The 5S of Visual Order

● SORT seiri sort & clear work area

● SET IN ORDER seiton organize & designate locations

● SHINE seiso cleanliness & appearance

● STANDARDIZE seiketsu everyone performs the same way

● SUSTAIN shitsuke maintain the first four principles

HOW TO GET STARTED

1. read & research basic visual work-

place conecpts

2. gather supplies

3. review work habits & work space

4. identify permanent locations for visual solutions

5. talk up improvments & show others

visit the LIBRARY as VISUAL WORKPLACE bloghttp://libraryworkplace.blogspot.com C O L L E G E L I B R A R Y

TELLvisual indicator

VISUAL INDICATORpassive: show, inform, suggest, indicate

Library Examples: • “new books” signage• operating hours• floordirectories

GRABvisual signal

VISUAL SIGNALassertive: alert, warn, prompt, announce grab attention with color, light, & sound

Library Examples: • lighted signs• event banners• audible alarms

LIMITvisual control VISUAL LIMIT

aggressive: constrain, control, limit, restrict limit behavior via size, design, & number

Library Examples: • book return slots• security gates• recycle bins

SUCCESSvisual guarentee

VISUAL SUCCESSabsolute: eliminate, prohibit, enforce, ensure only allows for correct response

Library Examples: • computer passwords• library card numbers

VISUAL WORKPLACEA Visual Workplace is a self-ordering, self-explaining, self-regulating, and self- improving work environment - where what is supposed to happen does happen, on time, every time, day or night - because of visual solutions.~ Visual Workplace expert Gwendolyn D. Galsworth

VISUAL MANAGEMENTVisual Management is a system that adds visual depth and consistency to an organization’s messages about it’s mission and goals. It does this by converting infor-mation about the company, its customers, and its performance into graphic displays which cannot be ignored.~ Visual Management experts Stewart Liff and Pamela Posey

THE SYSTEM

BENEFITS1. read & research visual workplace conecpts2. gather supplies 3. review work habits & work space 4.findsetlocationsforvisualsolutions5. talk up improvments & show others

• Tell indicator

• Grab signal

vısualLibrary as Visual Workplace

5S of Visual Order: 4 Types of Visual Devices:

1. Sort2. Set in Order3. Shine

4. Standardize5. Sustain

GO

• Limit control

• Success guarentee

Improved • accuracy• productivity• customer satisfaction

Reduced • floor space needs• processing time• repetition

GET STARTED

LEARN MORE

http://libraryworkplace.blogspot.com

Christopher Raab Franklin & Marshall College [email protected]

Jessica Gutacker Franklin & Marshall College Manheim Township Public Library [email protected]

BOOKS & ARTICLES

•ChristopherRaab,“VisualManagementforLibraries”inLibraryLeadership&Management(May2014), p.1-7orhttp://journals.tdl.org/llm/index.php/llm/article/view/7067

•StewartLiff,“ShapingSpaceforSuccess:ThePowerofVisualManagement”inPublicManager (Spring2012),p.30-35orhttp://www.thepublicmanager.org/docs_articles/current/Vol41,2012/Vol41,Issue01/Vol41N1_shapingspacefor.pdf

•ChristopherRaab,“TheLibraryAsVisualWorkplace”inTheJournalofCreativeLibraryPractice (February11,2013)orhttp://creativelibrarypractice.org/tag/christopher-raab/

•LeanLibraryManagement:ElevenStrategiesforReducingCostsandImprovingCustomerServices,JohnHuber(Neal-Schuman,2011)

•WorkThatMakesSense:Operator-LedVisuality,GwendolynGalsworth(Visual-LeanEnterprisePress,2010)

•5SFortheOffice:OrganizingtheWorkplacetoEliminateWaste,ThomasAFabrizio&DonTapping (ProductivityPress,2006)

•TonyaVinas,“GoVisual”inMaterialHandlingManagement(October,2006),p.28-31

•VisualWorkplace/VisualThinking:CreatingEnterpriseExcellenceThroughtheTechnologiesofthe VisualWorkplace,GwendolynGalsworth(Visual-LeanEnterprisePress,2005)

•SeeingIsBelieving:HowtheNewArtofVisualManagementCanBoostPerformanceThroughoutYour Organization,StewartLiffandPamelaPosey(Amacom,2004)

•VisualSystems:HarnessingthePowerofaVisualWorkplace,GwendolynGalsworth(Amacom,1997)

•5PillarsoftheVisualWorkplace:TheSourcebookfor5SImplementation,HiroyukiHirano (ProductivityPress,1995)

VENDORS & RESOURCES

•VisualWorkplaceInc. http://www.visualworkplaceinc.com/

•VisualWorkplaceInc.PhotoGalleries http://www.visualworkplaceinc.com/ss-examples.html

•Brady http://www.bradyid.com/bradyid/cms/con-tentView.do/6974/Visual-Workplace.html

•CreativeSafetySupply http://www.creativesafetysupply.com/

vısualGO