GNI-SZFF-Feierabendseminar Vorstellung Network Operations Center sunrise Jens Romoth Director Network 23. May 2006
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GNI-SZFF-Feierabendseminar
Vorstellung Network Operations Center sunrise
Jens Romoth
Director Network
23. May 2006
© sunrise 24.05.2006 2
Network Operation FO- „Nervenzentrum“
of sunrise Network
-24/7 Operation
-Network-,Service-& Quality Monitoring
-Alarm Handling
-Network fault detection, analysis and isolation
-Isolation of troubles on customer side
-Trouble Ticket handling (Network fault owner)
-1st Line Trouble shooting and fault restoration
© sunrise 24.05.2006 3
Network Operation FO- „Nervenzentrum“
of sunrise Network
-24/7 Operation
-Customer Network-,Service-& Quality Monitoring
-1st Line Trouble shooting and fault restoration � up to 90% success rate in
“First contact resolution”
-Customer Network fault detection, analysis and isolation
-Isolation of troubles on customer side
© sunrise 24.05.2006 4
Network Operation FO- „Nervenzentrum“
of sunrise Network
-Callout and coordination of 2nd level support (BO, FF, OSS, Sub-contractors)
-Service (de-)activation
-Activation of new Network Elements
-Communication in crisis => Escalation
-Planned Work Handling (start/stop)
-Contact to OLO’s
-Project support (technical)
-Providing of Vendor Remote Logins
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Network Operation BO- „Nervenzentrum“
of sunrise Network
Handling of launched services
-Vendor coordination and involvement
-Provisioning of services
-2nd level trouble-shooting
-User and service management
-Preventive & corrective maintenance
-SW Upgrades/Updates & Tests
-Planned Work
-Back-up strategy
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Network Operation BO- „Nervenzentrum“
of sunrise Network
Introduction of new services
-Service integration
-Network & service configuration
-Alarming set-up
-Ensuring Launch approval
Mobile Network
GSM/EDGEUMTS(WLAN)
Fixed NetworkDSL
IP/VPNEthernet
Leased Lines
ISP Network
Internet services
Core Network
Transport Network Fiber/SDH/IP Core
Introduction of new services
-Project and Sales Support (technical)
-Customer Network Design
-Product Development Support
-Cross Training
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Network Services
-true 7x24 surveillance and operations
-nationwide field force presence
-one of most advanced NOCin Switzerland
-competitive prices due to existing economy of scale
-vendor independent
The combination of several unique selling propositions makes sunrise a strong player on the Swiss network service market
It is our strategy to exploit this opportunity to improve our economies of scale.
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sunrise- Networks
What it looks like
sunrise
(snow) people*
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sunrise
people*sunrise
people*
sunrise- Networks
What it looks like
© sunrise 24.05.2006 10
sunrise
cable duct*sunrise
mobile site*sunrise
people*
sunrise- Networks
What it looks like
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sunrise- Networks
What it looks like
sunrise
winter*
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sunrise- Networks
What it looks like
Thank you.
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