GMES Marine Service MY OCEAN WP 17 Service Level Management & User Feedback – GMES MyOcean First User Workshop Bertil Håkansson, SMHI.

GMESMarineService

MY OCEAN

WP 17Service Level Management

& User Feedback – GMES MyOcean First User

WorkshopBertil Håkansson, SMHI

Marine Core Service

MyOcean : Second Annual Meeting / 27-28 April 2011 / Roma

GMES MyOcean User WorkshopGeneral

Stockholm, World Trade Centre April 7 - 8, 2011 High level representatives mixed with users and

MyOcean partners– In total ca 106 registered participants– Division by regions

• Arctic ROOS 1 participant(s)• BOOS 17• NOOS 10• IBIROOS 3• MOON 14• BS 2 • Not defined be regions 58

Marine Core Service


GMES MyOcean User WorkshopParticipants - Division by Sectors

• Marine & Costal Environment 25 participants• Maritime Safety 24• Marine Resources 10• Weather, Seasonal Forecast and

Climate 20• Not defined 25

Area 1« MARINE SAFETY»(maritime operations,

sea pollutions, ship routes,

search and rescues …)Area 2

« MARINE RESOURCES»(fishery,

ICES, FAO, …)

Area 3« COASTAL & MARINE

ENVIRONNEMENT »(Water quality, pollution,

costal activities …)Area 4

« CLIMATE &SEASONAL FORECAST »

(Climate change and impact mitigation,

meteorological forecasting, ..)

Marine Core Service


GMES MyOcean User Workshop Participants - Division by Roles

Ca 36 % - representing users of MyOcean services Ca 11 % - experts nominated by national GMES

representatives Ca 20 % - GMES stakeholders Ca 33 % - MyOcean partners

26 countries from EU and others

Marine Core Service


GMES MyOcean User Workshop Stakeholders and Intermediate Users

– EMSA

– EEA

– ECMWF

– EC/DG-MARE

– EC/DG-ENT – GMES Bureau

– EuroGOOS Chair & Director MyOcean Core User Group EEA European Agency EMSA European Agency ECMWF European Agency HELCOM IG Agency OSPAR IG Agency UNEP/MAP IG Agency Black Sea Com IG Agency ICES IG Agency MetO National Met Service Met Service MF National Met Service Met Service MetNo National Met Service Met Service

Marine Core Service


GMES MyOcean User Workshop Objectives

To present the status of the Ocean Monitoring and Forecasting Component of the GMES Marine Service about five years after its preliminary definition

To collect user feedbacks about the MyOcean service currently available in order to guide its possible improvement

To discuss the possible actions to improve the user uptake and to foster the development of value-added information and services based on MyOcean

To deliver input to the GMES User Forum in May 2011

Marine Core Service


GMES MyOcean User Workshop Programme

Plenary session– To present the status of the Ocean Monitoring and Forecasting

Component of the GMES Marine Service about five years after its preliminary definition

Four Splinter sessions– To collect user feedbacks about the MyOcean products and

services– To get testimonies from users experience with MyOcean products

and services Plenary Panel discussion

– What are the interest and benefits linked to a single GMES Ocean Monitoring and Forecasting service?

– What are your suggestions for a better uptake of the European service by the user communities?

– What are according to you the main issues to be addressed for an optimal evolution and sustainability of the service?

Marine Core Service


GMES MyOcean User WorkshopEEA Testimony case

Produced by MyOcean in situ TAC but not yet used by EEA

Role of GMES:

Need to better understand the main drivers of climate change impacts in regional seas

MyOcean can clearly contribute, but needs to enter into the right fora e.g. In context of regional sea conventions to achieve a more wide spread community acceptance

Marine Core Service


Some basic user feedbacksAccess to products

Registration is complicated and takes time, allow test without pwd

Web Portal not suitable for intermediate users– Allow for traditional methods i.e. ftp and opendap– Difficult to find products– Allow for compressed files

Watch up for connection capacity– Climate products are generally huge– File size is limited….

Marine Core Service


Some basic user feedbacksMyOcean products

Performance and quality product indicators (bias, errors,etc) are needed

Higher resolution both in time and in space for both global and regional model modes

More parameters i.e. wind, waves and biogeochemistry

Access to runoff forecasts Longer time scales (re-analysis products)

Marine Core Service


Some basic user feedbacks Information on products and service

Information on Quality in general but also linked to the Catalogue

Quick-look on products Changes in catalogue and products has to be

properly informed to users – otherwise risk to loose confidence

Products should be fined at first click on the Web Portal

Inform about software products Show better similarities between products Web Portal is good but difficult to navigate

Marine Core Service


Some basic user feedbacks Best practices – user uptake

Build good use cases showing the added value for downstream application

Share best practises and fit for purposes of MyO products with the MFSD and Marine Conventions

Develop training activities (methodology + technical aspects)

WIKI page on the web for user interaction Do not be afraid using twitter and facebook

Marine Core Service


Some basic user feedbacksEvolution of the MyO service

Biogeochemical model improvement is a top priority Focus on limited number of products Increase the number of in situ observations Organize the feedback from users Visibility of strategy and future plans Long term commitments Stronger role of private sector Increase the number of users in the loop

Marine Core Service


Long-term user strategy – round table and discussions

Improve involvement of private sector Do not forget the public sector Organise feedback from users

– learn from EMSA and EEA user forums– Include EuroGOOS in the process

Be proud of our Data Policy of free access without costs for any kind of user category

Key Words– Focus on Quality– Make the service Reliable– Work for long term Sustainability

Marine Core Service


Long-term user strategy – round table and discussions

Publish the user feedback action list on web portal and notify the actions done

Arrange user workshops more often Regional Conventions should be approach through

national delegates instead directly towards the secretariats

Marine Core Service


GMES MyOcean User WorkshopCommunication

Summary report prepared for the GMES User Forum in May 2011– Prepared by Alain and validated by UW Chairs and others

Promotional movie (2 min) All presentations available on the MyO web portal Final User Workshop Report from WP17

– Splinter feedbacks and testimonies– Results from Panel discussions– Results from the questionnaire from the UW– List of proposed and prioritised user requirements, done and

planned actions as well as no-action decisions

Marine Core Service


MyOcean actions already decidedbased on the user feedbacks

Improve registration i.e. Service Level Agreement Add information on product quality Improve web navigation

Marine Core Service


GMES MyOcean User WorkshopConclusions

The 1st MyOcean User Workshop enabled intense and fruitful discussion about the current status of the MyOcean products and service and its possible improvement and evolution.

The validity of the concept linked to a single Ocean Monitoring and Forecasting service was confirmed, with emphasis on the quality, reliability and long-term sustainability of the service.

The implementation of proposed improvements about the products, the information on and the access to the products and service will be analysed by MyOcean.

The user uptake should be improved, especially by fostering the links with national coordination level and the private sector. Specific tools should be implemented for this purpose.

The MyOcean users will be kept informed about the actions to be proposed, with a view to maintain a constant dialogue with the user community between user workshops.

Marine Core Service


GMES MyOcean User WorkshopThanks

Once again – thanks to all of you who planned and organised the workshop and all of you who took part

Marine Core Service


GMES MyOcean User Workshop Movie of the Stockholm UW

GMES Marine Service MY OCEAN WP 17 Service Level Management & User Feedback – GMES MyOcean First User Workshop Bertil Håkansson, SMHI.

Documents