Create stronger engagements with timely, individualized and relevant communications Listen, understand, adapt. That’s not dating advice, that’s business acumen. Customers come—and customers go. But engage them, deliver the best possible customer experience through channels they choose, and forge a lasting relationship. GMC Inspire TM is the only single-design Customer Communication Management (CCM) solution that lets you create, manage and deliver quality customer communications that span the entire customer journey. Its multichannel preview, proof, and signoff capabilities are an industry first, allowing you to optimize every customer interaction wherever it takes place: call center, mobile phone, tablet, web, email, even print. What’s the key to a successful relationship? Communication. GMC Inspire TM I Product Overview
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Create stronger engagements with timely, individualized and relevant communications
Listen, understand,
adapt.
That’s not dating advice, that’s business acumen. Customers come—and customers go. But engage them, deliver the best possible customer experience through channels they choose, and forge a lasting relationship.
GMC InspireTM is the only single-design Customer Communication Management (CCM) solution that lets you create, manage and deliver quality customer communications that span the entire customer journey. Its multichannel preview, proof, and signoff capabilities are an industry first, allowing you to optimize every customer interaction wherever it takes place: call center, mobile phone, tablet, web, email, even print.
What’s the key to a successful relationship?
Communication.
GMC InspireTM I Product Overview
More than Multichannel. Omnichannel.
If a customer researches your product online, fills in a request for information on their phone, and mails a signed contract back to you, that’s multichannel communication. Your CCM strategy needs to embrace that, and go one step further—omnichannel.
Consumers may use several devices and multiple touch-points before they complete a transaction. Imagine, they receive a letter in the mail that advertises a URL. They fill in a form on their laptop, review it on their phone at lunch, and send it from their tablet on the way home. When you make changes between channels invisible to the consum-er, you create an omnichannel, and a serious competitive advantage.
Keep your customers engaged.
Use GMC Inspire to communicate across the customer journey and deliver:
• Choice – Customers choose the channel by which they want you to communicate with them. A single design deploys across all channels.
• Consistency – Ensure that your company speaks with one voice through a library of templates, and accountability for workflow processes. When custom-ers interact with your company they will experience consistency in brand and message.
• Context – Personalized communications are more engaging. Upsell and cross sell more products and services when you design communications based on individual customer needs and situations.
• Speed – Customers are impatient so don’t make them wait. Speed up response time and enable real-time two-way interactions with self-service com-munication.
Consumers move fast. So should you.
Communication means
listening, too.
Use GMC Inspire to empower users and make your business more agile with:
• Business user control – Business depart-ments own the content they create. Give them the control to customize communications for specific situations, to create immediacy with embedded calls-to-action. Match accountability to owners.
• Faster change management – Content changes are the first step in a process that includes approval, proofing and testing. Monitor and control all your CCM processes with powerful dashboards and an intuitive interface.
• Guided communication processes - Speed creation without comprising on compliance.
• Easy collaboration – In-house and remote users share comments and views to create the best, most creative communications possible.
GMC Inspire streamlines and simplifies customer communication in a digital era.With GMC Inspire, a single, simple solution for all your cus-tomer communication, you save up to 80% of your design, approval, and implementation time while acquiring new cus-tomers. In addition to the remarkable ROI, you get to market as fast as your first design.
GMC Inspire allows businesses to simplify customer communi-cation processes.
• Platform for multichannel - With GMC Inspire, multiple business teams work towards common communication goals. It’s time to eliminate redundant systems that cost you time and money and do nothing to ensure consistency or coordinated communications.
• Leverage existing system output – On the other hand, if you have legacy systems performing critical business functions, it doesn’t mean you won’t be able to deliver state of the art customer communications. GMC Inspire will help you get where you need to go, from where you are. You don’t have to replace core busi-ness systems to improve communications. GMC Inspire lets you leverage information from these core systems so you, too, will be able to offer more effective, engaging customer interactions.
The device of today will not
be the device of tomorrow.
Business data and content (cloud, customer,
ECM, legacy, …)
Inspire Designer (import of legacy &data mapping)
Consistent engagement across all channels with GMC Inspire
Australia, Brazil, Canada, China, Czech Republic, France, Germany, Hong Kong, Hungary, India, Italy, Japan, Mexico, Poland, Singapore, Spain, Switzerland, Taiwan, United Kingdom, USA
GMC Software helps companies communicate with their customers and employees. GMC Software empowers organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, GMC Software provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, GMC Software supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.
Delighted customers, delightful profits.
Ready to exceed your customers’ expectations? www.gmc.net
Why GMC Inspire?• Create communications faster with one
design for all channels• Eliminate errors with multichannel
preview, proof, and signoff capabilities• Bridge traditional channels to digital faster
than your competitors• Award winning technology; ranked