Glocalizing IT Standards for Virtual Asia

Glocalizing IT Standards for Virtual Asia

Prof. Dr. Ahmad Zaki Abu BakarChairman

Malaysian National Information Technology

Standards Committee of SIRIM

Professor

Faculty of Computer Science & Information Systems

Universiti Teknologi Malaysia

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My Proposal in Myanmar, 1999 The Problem:

– Standardization of IT Requires:• A Lot of Time & Effort• Many Resources• National Commitment

Next Step for GII Implementation– Popularize Usage of IT Standards– Introduce to IT Industry

• Creative ways

– Emphasis on Software Developers

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Incorporating IT Standardization into Software Development

How to apply IT standards into Software Engineering (SE)?

Consider SE Life Cycle Models– Build-and-fix

– Waterfall – Most Widely Used

– Rapid Prototyping

– Incremental

– Synchronize-and-stabilize

– Spiral

– Object-Oriented - Latest

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Consider Commercial Product Design Practice ‘Design for’ List

• Design for market (DFMk)• Design for manufacturing (DFM)• Design for assembly (DFA)• Design for testability (DFT)• Design for Usability (DFU)• Design for serviceability (DFS)• Design for OHSA (DFOHSA)• Design for Green (DFG)• Design for Conformance (DFC)• Design for International (DFI)

AimHigh QualityConformance to International Req. & Standards

Use ‘Design for...’

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Design For Glocal If Design for International

– What about Design for local?

Why not use…Design for Glocal (DFGL)– Global & Local

– Term Glocal• Asma Abdullah, 1996

– “Think Global, Act Local!”

Software Globalization & Localization

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For Software Quality For Takeshi’s Quality Characteristics

– Functionality– Reliability– Efficiency– Security– User-Friendliness– Maintainability– Flexibility– Portability– Testability– Interoperability– Installability– Reusability

Please Insert

Glocalability

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Towards Information UtilityTowards Information Utility

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Mainframes

Minis, PCs, IT, Islands

Client/Server

Universal Connectivity

Information Appliance

Centralized Computing

Distributed and Networked Personal Computing

Cooperative Computing

Internet Information Utility

1960’s and 1970’s 2000 and BeyondSource: HP & MIMOS

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Information UtilityInformation Utility

When computing and access to information is available and affordable to anyone,

anytime, anyplace like ...

water electricity telephone

Information utility

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Virtual Asia The wonder of ICT Internet Technology creates

– Virtual organizations– Virtual/cyber worlds– Borderless world

Asian organizations & country can be interconnected to form Virtual ASIA

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Latest Development

Malaysia has embarked on K-Economy

Japan’s e-Asia E-ASEAN What can we do to reduce

Digital Divide? What can we do for K-

economy, e-Asia & e-ASEAN?

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Malaysia’s National IT Agenda Malaysia’s National IT Agenda

Civil Society(Vision 2020)

Acc

ess

and

Equi

ty

Qualitative

Transformation

Creating ValueInfostructure

People

Applications

•Network•Affordable appliances•Legislation

• Indigenous content development

• Interactivity• Infotainment, Edutainment, Infocommunication

•Education•Skills development •Acculturation

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Electronic Business

BUYERLOCATESGOODS

NEGOTIATION

PAYMENT

SALE

DELIVERY

POST-SALESERVICE

SELECTIONOF GOODS

SEARCH ENGINE

SHOPPING BOT

AGGREGATOR

ON-LINE CATALOG

AUTOMATED AGENTS

TRACKING AGENT

ON-LINE HELP

INTERNET TELEPHONY

CUSTOMER PREFERENCES

BARGAINING STRATEGIES

PRICE SENSITIVITIES

CREDIT/PAYMENT INFORMATION

ON-LINE PROBLEM REPORTS

FOLLOW-ON SALES OPPORTUNITIES

SOME TECHNOLOGIES USED: SOME INFORMATION GATHERED:

BROWSING BEHAVIOR

DELIVERY REQUIREMENTSE-PAYMENT SYSTEMS

CONFIGURATOR

RECOMMENDER AGENT

TRANSACTION PROCESSOR

DATA INTERCHANGE

CRYPTOGRAPHY

BROWSER SHARING

MARKET BASKET

PERSONAL DATA

CUSTOMER SATISFACTION

SEARCH BEHAVIOR

EFFECTIVENESS OF PROMOTIONS

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The Electronic Supply Chain

SOURCE: A. BIFFI, PF. CAMMUSONE

Supplier

Plan

Customer Customer’sCustomer

Make DeliverSource Make DeliverMakeSourceDeliver SourceDeliver

(internal or external)

(internal or external)

Your Company

Supply Chain Operations Reference Model

Plan

Source Make Deliver

Suppliers’Supplier

CORPORATEBOUNDARIES

Source

GOODS MONEY

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Bricks v. Clicks Digital Divide

SOURCE: NUMA-Q (IBM)

BRICKS

CLICKS

DATA-POOR

DATA-RICH

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Business Driver 1

Find Customers Acquire Customers Inform Customers Fulfill Customer Request Retain Customers Service Customers

Mass competition Increased revenue Customer retention Profitable relationship

management Efficient & effective

business practices

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Business Driver 2

Demand management Supply Chain

Management Execution Distribution / Logistics Demand fulfillment Service & maintain

Global competition Increased throughput Customer responsiveness Inventory reduction Efficient & effective

process Return on assets

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New Business Modelfor Virtual Asia

•Mass production

•Effective use of capital

•Improved efficiency

•Internal focus

FromFrom

•Mass customization

•Effective use of knowledge

•Reducing time to market

•Customer-centric

To

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Mass Personalization Treating each user as an individual

– key is INFORMATION How to acquire and store information about customers

– Cookies– Question and response– Clickstream analysis

How to use the information effectively Personalization technology Customer relationship management

– real v. cyber world

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eCommerce Technology

Internet • Access security Mobile technologies • Cryptographic security Web architecture • Search engines Data interchange • Data mining Multimedia • Intelligent agents Databases

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eCommerce Requirements

Ship Notices

Bills of Lading

Electronic PaymentsPurchase Orders

Invoices

RFQs Catalogs

Quotations

Letters of Credit

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IT Standard Glocalization

Local requirements Global requirements Take care of

Multiracial, Multicultural & Multilingual issues

Glocal IT Standards

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End of Presentation

Terima kasih.....

THANK YOU...