Global Perspective on Retail 1st July 2013 -

7/28/2019 Global Perspective on Retail 1st July 2013 - www.metrecarre.ma

1/34

JULY 2013

gLobaL perspectiveon retaiL:onLine retaiLinga cu & Wkfld r pul


2/34


3/34

a cu & Wkfld r pul

3

introDUction

cu & Wkfld f l, d lu

ddd l u l llly. W

lu f duy wll ll l d d

u u l u

l fuu d.

t d w wll f w

f duy d k ll

l k.

t , f , w f l

l. W fly lkd f d

d w f - l k

d w w llly.

W dd l f l l f

yl l d lkd w w

d d ld w k.

t f f y f u,

w k d d d uy f

cu & Wkfld ff udk y u ll

d l l d f euil. W l dd u f ld

f u, ly Wfld

(aul) d u (UK), w ludd ud.

contents

introDUction 3

execUtive sUmmarY 5

propertY & onLine retaiL 6

setting the scene 10

shaping the marKet 13

case stUDY: intU 24

case stUDY: WestFieLD 26

appenDices 27

technicaL speciFication 30

contacts 31

internet saLes voLUmes 14

internet retaiL saLes per capita 15

internet retaiL saLes groWth 16

internet saLes marKet share 17

internet penetration 18

mobiLe penetration 19

inFormation technoLogY 20

inFrastrUctUre 21

consUmer issUes 22

gLobaL perspective

on retaiL:

onLine retaiLing


4/34

4

a cu & Wkfld r pul

JULY 2013

execUtive sUmmarY


5/34

a cu & Wkfld r pul

5

execUtive sUmmarY

Ju fd w w u d

, w f w w wk, w w ly d, f

u, w w .

W l y w, l

w d, u l u f

uy, u w k d d

ll f l.

Wl wldwd , l l

ll , w. Ll, ulul, uly d

fuu u yl l l ff

ul wld, d l l

y ll u.

ad u ly, UK uly

dld l k, fllwd y Usa, gy,

F, nld, su K, J d

swld d nd k.

Wl l dd y u k, k

dff ulul d ly d, l l wll

ll y f l, w

k d dly. a k

ul wll l

l. i f y l, l f

fw, l , wl k u ll

. clly, y w u

wk, d d wll u l l

d ldld u d .

a f lkly y

d , u lly j l f

yl ly f d, luuy d fl, d

lu f wll .

t w f lk d ll, wll w, l

udl f yl

uly . cly, l

l w lu , d wll l fld y dd d .

ol d wll dd l d fd dw

y. Wl -dd l wll , wk

l, ll d d, wll

fll.

alu f f y k, l

l d -w k

dl l w f ul

l l. ty d f ff, w

flu f lk d k d ky u f

u , jy d u

u u lu d fd.

idd, w f ff w u

dly, uld l f -l

fuu lf.

t uful f ld ffl wld wll wfulu f d l d , w l wld d

ll u ld u wl l wll d ly ul d fl d ly dl l fw ly ld l.

gLobaL perspective

on retaiL:

onLine retaiLing


6/34

6

a cu & Wkfld r pul

JULY 2013

propertY & onLine retaiL


7/34

7

a cu & Wkfld r pul

propertY & onLine retaiL

m l w f ll w d

u f d l k, d u

ul l l l wll ly

dld d dl k. i w

y f ly y f , w w u ly d

d-l .

s d d d d ,

f, uld d y ff f

u. of qu ll lf llw

u , jy d w u

lu . a ll, d

l l f l, , d, ll

d u.

ol l w f 18%

u () llly l y d w l

u l ju 1.3% , d k

4.0% f 2.2% f y . W ,

ll , w ll f wld ly

wd f l, w k n a (6%)

d W eu (4.7%) fllwd y a pf (3.6%), u

w (2009-12) a (33.9%), L a

(21%) d e eu (17%).

t w ju f -d

l, w. F l, d UK d

w f lk d ll ,

ll l l . idd, lk d ll

f f d f lu l l,

u .

nl, w d l f

f l, ul lw u l yl .

a ul f d f l d

l lf, l wll d k y

. rl wll u u uul

f l dfd , lw ff.

the response oF retaiLers

t f w ylly k l w du

l l k, u l l ff ju

lw k wy fl u w u l w u

d k d fu dl d.

t f l f l d lly

dd d ly dld. t

l , u l,

u f d d. hw

y y k d wll , f l

w y u ly fl d

u f.

idd, f ll f l l.

tf, kl w k, ky wll

udd ll dy f : dd, ulul d ll dff d l

w ul-l l. t l d

f l ll u u

d wll dff f l, d

w u u

w l d wll f l

l lu , k d d.

a ul, l l l l ly f

ll f d, u l y k;

d uquu l lly

ll u f l f ll. o d,

ll fuu dd d l

d l d d uly

gLobaL perspective

on retaiL:

onLine retaiLing

gLobaL onLine retaiL saLes

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50% Internet Sales

2012201020082006200420022000

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%Share of total sales

AnnualGrowth

MarketShare

su: eu , cu & Wkfld


8/34

a cu & Wkfld r pul

8

wll , d ulul, l

d ll u u wll l wy l l

d. t w f l d l k

d w dy d d, fuul

u l dfy ld l l k dy.

cu & Wkfld r d udd

f u f y l wd

d f d k f u u ( Technical

Specification) w k . t ludd l;

l k d l; d k w.

W fuu d f

l w, u d u f

quly f l; y fuu d ly;

d l u; l uy; d d d u.

Wl ly l f f qu

uld ludd, f ky f

f d k. mk w kd

d lu d ld tl 1.

t k l u, w UK ju

d f Us dld l l k.

oll, ly kd u dd y u k

f eu, a d n a. idd, lu ff lkd ly d fuu

dld dl k. hw l

ll d yl

fuu qukly. tu, dl k

l ju d dly wuld w

.

m-, ul, uld fly l l f

l w, ly fu a k w l

. mly f l l fuu

l k quly f fuu wll

u l. elw, bl u ld

m fd y f d d d u, wl eu ru l

ld l k, lu f f

d wll l du dly du l

l wll l ly w j .

nw wll l k f

dd y dful f ll ly d y wll

w ll l wll k d

lly. W wll l dff w u

fuu f l wll y

dld u ld ud

d k u u c d tuky

. hu k y l Uae wy

tabLe 1: ranKing oF onLine retaiL:scaLe anD potentiaL

overaLL coUntrY marKet size inFrastrUctUre

1 Ud Kd 2 9

2 Usa 1 15

3 gy 4 14

4 F 3 16

5 nld 9 5

6 su K 7 12

7 J 5 17

8 swld 14 49 Fld 20 3

10 swd 16 6

11 Dk 15 7

12 cd 13 10

13 nwy 18 11

14 aul 12 19

15 blu 19 20

16 tw 25 13

17 h K 35 2

18 c 6 31

19 s 40 1

20 au 26 18

21 bl 11 27

22 ily 10 28

23 ild 23 23

24 Luu 37 8

25 nw zld 30 21

26 ru 8 41

27 tuky 21 33

28 pld 17 37

29 s 27 29

30 cl 31 26

31 a 22 38

32 pul 34 25

33 c rul 29 34

34 mly 45 22

35 m 24 45

36 il 38 30

37 huy 32 39

38 slk 36 36

39 Ud a e 48 24

40 su af 41 35

41 sl 44 32

42 id 28 49

43 g 43 43

44 tld 42 44

45 cl 33 47

46 pu 47 42

47 id 39 50

48 pl 46 46

49 bul 50 40

50 r 49 48

su: cu & Wkfld r. s tl sf f u f u d

JULY 2013


9/34

9

a cu & Wkfld r pul

gulf f l d w y f uld

l y . t wuld l w u

dl d llw k ju d

u w ly d wd .

impLications For the store

ol d d u l w

d y llw

k d u, dd d quk d

lw wy d y du d f d

uully lw--l wk. a u, l

l f, u

l fuu d y du yl qu

d y f dd

f l l d fl w

wk .

t ul-l dl wll f u y fu

f f u y, dly d u .

hw, f l, y, l d

k wll lly l ll , d wll

u dl d , ..

l u l u fw f f l

k u ylly ll y fd d

d d.

t store setting d lyu u f u u dd d w f l l

kwld ju d ul-l

. t wll ky f uly d

u d fulfll . i u l

u f f, lly f ly d l d

lly f u wdw

d dly wll -wd y.

Collection wll j f fu, w dly

d l . cll y

-, ld w , ld lw

u f f d ..

ll u uld l w f f .

rl d d, w wll d

ul-l llw u u l.

hw showrooming w y l

w f y f l

f d ly w yu lu

y w dd f

lly d w udu ff wd

wll y. nl, l l

l - , yl l

wll ll l fuu f l.

the shopping centre response

a u d ud w

ul d l wld lu fu, shopping centres will need

to respond quickly. gllly w d

ldy d , u dl

dlly d du f,

.

Wl l f f y

k f w f l d, large regional

shopping centres appear to have considerable potential

to benefit. ty d f ff w flu

f lk d k d u ky u wu d l d , fu

ldk d u d.

W wk ld, w

, l d u wll

lk f d l,

ju ly d ff

d u fudlly

w d fulflld.

gLobaL perspective

on retaiL:

onLine retaiLing


10/34

a cu & Wkfld r pul

10

addlly, wl f lkly

y d , lly j

l f luuy d d fl yl , d

ul the value proposition of the best space will rise. t

d f w fl, d lu wy

u dw l ly d f

f w ud l l, u .

i- lyu y l f lud y w f l

dl, w l pos lf dl dff

d dff u d . t flly y l

d d type, condition and length of a lease

du dff qud y, f l, d

- , wll f y d u

-u .

a d fu u d f d

l u l , lud lu d

food and beverage offer. i d

ll , d

l u ll f w l d

dl .

g d f ll d dly d

l d , lly f

ff 2 u dly dd

/2 u. Shopping centres could, in fact, serve

as a vital part of the e-tail infrastructure platform.

i d udd w l , data

ly ul. t k f ,

d u wd, d d flw f

u lyd d d u. Social media ul

u f u wll d , ully

ddl lf f l l

l wl l f u y

ly d f .

crm (Client Relationship Management) wll

ly l l d u

wy kw d w lul u

f d k. i l fly

- f , dfy

u w y l

y .

t w u dl f y

lkly consumer centric ,

f l. a u, lkly dd d d

ly, ly d f ly uld f, w l f d d

l. a ll, w, wll d

firstly to experiment and secondly to get back to basics:

f d , f w

d, f w d ffll d u f d,

, l, d .

Flly wll l l dju

u f y d d w

y u d

l, u , d,

, l d l .

JULY 2013


11/34

11

a cu & Wkfld r pul

setting the scene

gLobaL perspective

on retaiL:

onLine retaiLing


12/34

12

a cu & Wkfld r pul

setting the scene

e-taiL anD the mULti channeL approach

e-l ly l l uld y

l wy u d ju

k d . i

f y l ul l y d

ly, w d f l d l

ly lu l w yl d l l,

u u d w l flud d dy wy.

onLine retaiL marKet size anD groWth

ad eu, ll l l d

$14,587.1 2012, 2% f 2011 ( ).

n- l ud f $579.9, 4% f

l fu. m ly w, w 2012

w 17.7% y--y ( ). t f w

l l l d d f l

d ldld / dl lk k d

y d d f

u u.

t $579.9 ll -l k qu l

l d f $83 . i dd w f 14.8%

f 2007-2012 (ud w) d l l

w f ju 0.9% d.

geographicaL variations

t u f ff ll l

k f l l d w

d u ll u.

t l l d ly w d w du u f l, lud

, l u, y uy d

ll fuu w uy. rlly n

a l l l k w $192.9

, 33.3% f l ll l l k.

t fllwd y W eu (28.8%) d a pf

(28.4%). a uy ll, l l f l

l d su K kd u wld ,

u f 12.7% f ll l l. t fllwd y UK

(9.7%) d Fld (8.6%), d w ll f 4%.

i f d , nwy k u w

$921 . rlly n a ll d $552, w mddl e d af

JULY 2013

lw d $2 . ad

gl b, eu w

f l ul ud d

25.3%. t lw lly af w

ju 8.2%. gll l l d f l l

d d f 2.2% 2007 4% 2012.

buy l uully qu y f d y d

d d, u f w y . t

dld u s,

su K, h K, W eu d n a,

d y lkly l dly

l . addlly, u k lly

w l d u

l uy, ld f w

l d quly

f l l. t k d l

l f wll du f

uld l uy ld fl

l. ol uy dl k , u

d dly c d id w

w, w fy u d f u d

d. i w, w f l l

u u pl d v ld k yly, uy d lk f dqu uly u.

variation bY sector

by du, u fw (45.4%), u dw

(27%) d ud d (24.6%) ld wy f du

ud l (gl b). i u k, l

ldy yl kll . i

Us d UK, u f k, u d

l l w ul qukly u

w f ly. t ud f u

ul d f .

su l d d qukly d

dfy w k .


13/34

a cu & Wkfld r pul

13

i l uly ul-l

y d l w l d

ffl ff wll ld u d k .

mk l uy u uld

d l f u k, w

f l u y fuu

u f ldld , w

u y l u

qul d f u w dy

l .

i j l w lkd dly l l, w

l d flly 4g u k.

i k w dk d

, u ll w l

l d j ly f w

. i w l d

k y wll fllw dff

u k ul.

channeL anD Format trenDs

cu u k w l u

d d wy ll l, k

f d l w u k-

d- , , l w, l l,

lu l l-d-d . t fl

d l , ul-l l

ly ld w d -l.

t w -l f

w l w yl y y k.

t fd, fll f yl y k

u k d l ud uy

l ff wy u

k l. t y l fw u l llyd ld w l d

gLobaL perspective

on retaiL:

onLine retaiLing

dly. F l uld ll w

lk d ll fl l u k u d

l w y l wk. i l

dd wll y l d u y

f dly l d ffl l y dfd.

mwl, lu f -l wu du d

f y l k y

lly w u. eff w k

y ly d, , y

ll u f fl d lu l ff

w d ll u wk.

Ududly l f l ly

f -l k l f

u d k f ll l

d flud y wy. gll

l ff f l ff

w lly f l 1% d 2009 10%

y d 2012 (scu gll s).

ml -l lu l d

u w ff. rl

w ly d fu d l ul u l yl wk. t

d u d u w

dd l l d ff

w l y y f .

Clearly mobile is the medium that is bridging the gap

between online and offline. How retailers deploy mobile

websites will go a long way to determining whether a

customer will view their offer as a seamless one or not.

t l j f l l

l w. tl dly, d lly f

du f d ul f w u

wll dd u l. t l k l

k s, h K, Fld d gy

dd k f ff dly f d, u

w wll w u f u.

t l d ff d wll qu

d y l d w

d dl. i y d k,

w ly u f W-F, l 4g,

ul wll d ll lk. a ,

l k ly k

f y, u l f y d d

w y wll u uy .


14/34

14

a cu & Wkfld r pul

JULY 2013

shaping themarKet


15/34

internet saLes voLUmes

i d f ll l k,

u lu l l

uy y uy . ad ly f 142

u y eu, Usa l k

wld y , w ly $187 ll f l

l d l. t u f l d f ll

l l ud wld,

d f k ll .

t Usa fllwd y c d d Ud Kd

d. t k f 20 k l

dd y eu w 13 u, fllwd y a pf

w 4 d a w 3. idd, wl a

l f l, ly du

Usa, w ly bl d cd 20 d

u ll l d.

t f ll l k d ly

$580 ll, fu w duld l

f y d d u w k f

l ll , ully a pf.

a cu & Wkfld r pul

15

internet retaiL saLes bY coUntrY in 2012

ranK coUntrY $ miLLion

1 Usa 186,942

2 c 75,322

3 Ud Kd 54,737

4 J 54,640

5 gy 32,021

6 F 29,705

7 su K 26,137

8 bl 13,089

9 ru 12,250

10 cd 5,994

11 nld 5,752

12 ily 5,725

13 aul 5,153

14 Fld 4,886

15 pld 4,864

16 nwy 4,591

17 swd 4,518

18 swld 4,235

19 Dk 3,820

20 tuky 3,765

su: eu il, cu & Wkfldsu: eu il, cu & Wkfld

0 50 100 150 200

Middle East and Africa

Australasia

Eastern Europe

Latin America

Asia Pacific

Western Europe

North America

$ Billion

internet retaiL saLes bY region in 2012

gLobaL perspective

on retaiL:

onLine retaiLing

su: eu il, cu & Wkfld

2012

2007

$290,890

$579,888

totaL gLobaL internet saLes Us$mn (constant prices)


16/34

16

a cu & Wkfld r pul


internet spenD per capita (Us$)

JULY 2013

internet saLes per capita

a l f uy f

ud wld y d y lk w u

d l.

eu u d 20 k, w

16 k k l. t f l

u, w nwy ld wy d f

n eu u. mwl, Usa d

, lly d dlly k ff

, w $594 l l .

t d kd dff .

Wl ud wld ju $83 l

2012, u n a d W eu

$552 d $342 ly. alu f dff

ld y wl , uy f d

y u qully f. idd,

ju l w w lk L a, a pf d

mddl e d af, w ll wy dw

u.

internet retaiL saLes per capita (2012)

ranK coUntrY $ per capita

1 nwy 921

2 Fld 904

3 Ud Kd 869

4 Dk 686

5 Usa 594

6 ild 553

7 swld 533

8 su K 5339 swd 476

10 Luu 474

11 F 468

12 J 428

13 gy 391

14 au 352

15 nld 344

16 m 322

17 blu 301

18 ild 276

19 aul 227

20 c rul 217



Latin America

Asia Pacific

Eastern Europe

World

Australasia

Western Europe

North America

Internet spend per capita in 2012 (US$)Internet spend per capita in 2007 (US$)

552

371

182

342

128

221

44

83

34

70

15

42

17

39

1

2


17/34

a cu & Wkfld r pul

17


0% 5% 10% 15% 20% 25%

North America

Australasia

Western Europe


World

Eastern Europe

Latin America

Asia Pacific

annUaL internet saLes groWth over Five Years

gLobaL perspective

on retaiL:

onLine retaiLing

internet saLes groWth

Wl f k

u uy l, w

l l l d l w

. nully, u w l ll

fy d k, u c wd

l w l f y, w l y

kl 101% y. a f

w, l d l fuu, wll

y f ky l l ududly dd dl f .

t k f 20 w u f d

l, dly dl u l l qully

w . W f n a, ll

dd dul-d w u f

y d. g lw uu, lly

w lk u a pf, L a,

mddl e d af w l

y dl. hw, d f

u k, W eu l dd

w d.

annUaL internet saLes groWth over Five Years

ranK coUntrY %

1 c 101.0

2 md 73.0

3 ey 69.1

4 m 43.2

5 cl 41.9

6 id 40.0

7 b-h 38.5

8 tuky 32.8

9 a 31.8

10 nw zld 29.0

11 eud 28.4

12 mld 27.2

13 s Lk 26.8

14 su 26.7

15 blu 26.6

16 id 25.7

17 g 25.5

18 huy 25.3

19 aj 24.9

20 al 24.6



18/34

18

a cu & Wkfld r pul


0% 1% 2% 3% 4% 5% 6%


Latin America

Australasia

Eastern Europe

Asia Pacific

Western Europe

North America

onLine saLes bY region as % oF totaL retaiL saLes (2012)


JULY 2013

internet saLes marKet share

t f l dully k

l f wld, uld

w l l d, ld l

k lfd y W eu, w

ll l l l lwd fly. idd, d

eu d, l l (fd uy)

fll y 1.3% u 2007,

14.1% w dd l. t ll u w l

dff, w l l l d u y 0.9% d d l u 14.8%. a qu,

f l f l l d

d dly d d d u

du .

bf f dld l d ll ld,

d y, su K

d f l l

f l l l, w 12.7%. sl f l d

n eu k, w Ud Kd

d (9.7%), fllwd y Fld d w 8.6%.

onLine saLes as % oF totaL retaiL saLes (2012)

ranK coUntrY %

1 su K 12.71

2 Ud Kd 9.67

3 Fld 8.58

4 su 7.75

5 ild 6.70

6 Dk 6.60

7 Usa 6.53

8 nwy 5.76

9 c rul 5.65

10 gy 5.14

11 F 5.08

12 gu 4.76

13 ml 4.74

14 pld 4.60

15 swd 4.59

16 nld 4.22

17 c 4.11

18 slk 3.97

19 J 3.88

20 swld 3.88


2012

2007

2.2%

4.0%

internet gLobaL retaiL saLes aspercentage oF totaL retaiL


19/34

a cu & Wkfld r pul

19

su: il tlu U (2011), cu & Wkfld

0%

10%

20%

30%

40%

50%

60%

70%

80%

20112007

WorldDeveloping countriesDeveloped countries

percentage oF inDiviDUaLs Using the internet

gLobaL perspective

on retaiL:

onLine retaiLing

internet penetration

Wl nwkd rd id ( 17) d

-d lk d uy fl d

f u f if & cu tly (ict),

u fwd d l f w u

l y . t il

tlu U, y f Ud n,

lld ll f d dd f l

200 u d ud l

f ddul u .

t ul y ll f

nd u, w l ll f ild ul u

, fllwd lly y nwy d. swd, Dk

d Fld l kd 10, k eu

d wld w w d f

ul ldy l. hw, d ldy

ly lf f ll u ud wld, ly 29% f

ddul a pf uly l, udl

l f fu w. Wl dqu fuu

l f y af d a u, Q

dd d, w 86% f ddul u

.


ranK coUntrY %

1 ild 95.0

2 nwy 94.0

3 nld 92.3

4 swd 91.0

5 Luu 90.9

6 Dk 90.0

7 Fld 89.4

8 Q 86.29 nw zld 86.0

10 swld 85.2

11 L 85.0

12 su K 83.8

13 cd 83.0

14 gy 83.0

15 au d bud 82.0

16 Ud Kd 82.0

17 ad 81.0

18 F ild 80.7

19 au 79.820 F 79.6



af

14.3%

a s

33.7%

a pf

28.8%ru/cis

46.4%

eu

71.2%

t a

57.2%



20/34

20

a cu & Wkfld r pul

JULY 2013

mobiLe penetration

t uly f -ld l d

u l u l l , u

w dd y d l. ad

il tlu U, dd

u 100 l w

dly f y d, f ju 4 2007 l 17

2011 d lkly 30 y d f 2013.

Dff y d, w eu d

a ld wy. hw, dlu lly l l fd

ly, w dld d dl k

w w.

a l d u lud ddd

l d u (f l d/wl

d) uy ll oecD k f 34

u. h su K ld wy, w ju

l d d u . n eu

u y l ly, u w aul d J l

u a pf. hw, d ld 34

u, fl k y l

l l u .

stanDarD mobiLe broaDbanD anD DatasUbscriptions per 100 inhabitants JUne 2012

ranK coUntrY sUbscriptions per 100inhabitants

1 su K 104

2 swd 102

3 aul 97

4 Fld 96

5 Dk 92

6 J 83

7 nwy 808 Ud s 76

9 nw zld 66

10 Luu 64

11 ild 64

12 ild 62

13 e 62

14 Ud Kd 60

15 nld 58

16 pld 54

17 swld 54

18 au 5119 c rul 50

20 il 49

su: oecD, cu & Wkf ld

active mobiLe broaDbanD sUbscriptions per 100inhabitants


afa s

a pfru/cis

eu t a

4.710.8

11.231.3

36.6 33.6


21/34

a cu & Wkfld r pul

21

gLobaL perspective

on retaiL:

onLine retaiLing

the netWorKeD reaDiness inDex 2013

ranK coUntrY inDex

scaLe 1 to 7

1 Fld 5.98

2 s 5.96

3 swd 5.91

4 nld 5.81

5 nwy 5.66

6 swld 5.66

7 Ud Kd 5.648 Dk 5.58

9 Ud s 5.57

10 tw 5.47

11 su K 5.46

12 cd 5.44

13 gy 5.43

14 h K 5.40

15 il 5.39

16 Luu 5.37

17 ild 5.31

18 aul 5.26

19 au 5.25

20 nw zld 5.25

su: Wld e Fu, cu & Wkfld

bUsiness-to-consUmer internet Use sUb-inDex (2013)

ranK coUntrY inDex

scaLe 1 to 7

1 Ud Kd 6.3

2 su K 6.3

3 Ud s 6.0

4 nld 6.0

5 tw 6.0

6 Fld 6.0

7 J 5.98 c rul 5.9

9 aul 5.8

10 Lu 5.8

11 swd 5.8

12 swld 5.8

13 nwy 5.7

14 gy 5.7

15 e 5.7

16 au 5.6

17 cd 5.6

18 nw zld 5.6

19 p 5.5

20 Dk 5.5

su: Wld e Fu, cu & Wkfld

inFormation technoLogY

hw if & cu tly (ict) uld,

d d fld uy l l u

u d l f fu w l

l. t Wld e Fu nwkd rd id

d qufy y uld k

f 10 dff d d 54 u-d. t

d ll lyd ludd ll d uly

; u d ; fuu

d dl ; ffdly; kll; ddul, u d u; ; d l .

o , n eu u d k,

w Fld l d swd, nwy, Ud

Kd d Dk ll 10. Fld d

ully ly fuu, dl , ffdly

d kll wll ddul u. W , uy

lly d ll d d wd l w

l y kd uy, swd, w w d

l. mwl, s d d ,

ll d ld fu u f 10 ud d.


22/34

22

a cu & Wkfld r pul

JULY 2013

Logistics perFormance inDex

ranK coUntrY inDex

1 s 4.13

2 h K 4.12

3 Fld 4.05

4 gy 4.03

5 Dk 4.02

6 nld 4.02

7 blu 3.98

8 J 3.939 Ud s 3.93

10 Ud Kd 3.90

11 au 3.89

12 cd 3.85

13 F 3.85

14 swd 3.85

15 Luu 3.82

16 swld 3.80

17 Ud a e 3.78

18 aul 3.73

19 su K 3.70

20 s 3.70

su: t Wld bk (2012), cu & Wkfld

energY inFrastrUctUre inDex

ranK coUntrY inDex

1 ild 9.44

2 s 9.15

3 Dk 8.72

4 swld 8.63

5 nld 8.60

6 F 8.41

7 h K 8.41

8 au 8.369 Q 8.30

10 Fld 8.25

11 nwy 8.20

12 cd 8.06

13 c rul 8.00

14 Ud a e 7.94

15 mly 7.93

16 slk rul 7.71

17 Luu 7.62

18 swd 7.53

19 pul 7.44

20 ild 7.23

su: imD Wld c ol my 2012, cu & Wkfld

Logistics & inFrastrUctUre

a uful l ff lly l ud,

d ff l fuu d, ll,

ddl uly f w.

c k uy, l d

-dy d dly, lk d ll, ud d,

dly uy d l d. md w

d u f , d l

ly d u w u y

qud -. my k d l

ufully dud f y ff

du l, llw y l -

y wl d quk d y ddl

y du wk.

t Wld bk d u l f

wld y du uy f ll ,

w uld y qu d f

l l 155 u, d ul f w

L pf id. m flly, d

fl f uy l d ffy f

u l , quly f d- d -ld

fuu, f ly d ,

quly f l , ly k d

, d fquy w w

w duld . t d f

5, w f.

tw f lld a t d y ly, w

s d h K k f d d l, wl

su K d s ld 20. t wld u w w fllwd lly y u f

eu k, ll fu.

Dff ffy d dquy f y fuu

y f ully dl l

dld u, u u u

ly dl . ad

imD (il iu f m Dl)

Wld c suy, 2012 ild kd f,

9.44 u f 10 uy.


23/34

a cu & Wkfld r pul

23

gLobaL perspective

on retaiL:

onLine retaiLing

FinanciaL carDs in circULation

ranK coUntrY carDs per capita

1 J 9.92

2 h K 7.98

3 s 7.50

4 su K 6.35

5 aul 6.24

6 Usa 6.12

7 cd 5.79

8 tw 5.659 bl 4.56

10 Ud Kd 4.10

11 nwy 3.75

12 swld 3.28

13 F 3.08

14 nld 3.07

15 swd 3.01

16 Luu 3.00

17 nw zld 2.72

18 c 2.59

19 cl 2.59

20 Fld 2.49

su: imD Wld c ol F 2013, cu & Wkfld

cYber secUritY

ranK coUntrY inDex

1 Dk 7.64

2 s 7.59

3 Lu 7.30

4 Ud a e 7.30

5 au 7.29

6 swld 7.29

7 Q 7.22

8 h K 7.139 mly 7.12

10 swd 7.10

11 e 7.00

12 tw 6.96

13 cd 6.91

14 Fld 6.91

15 Luu 6.90

16 ild 6.82

17 gy 6.76

18 nld 6.64

19 il 6.60

20 nw zld 6.43

su: imD Wld c ol my 2012, cu & Wkfld

consUmer issUes

cu ud wd, d f, l l

wll uly ky uk d ly flud y

f u d d u d uy . W

u y f d l d w ly y

d wll lly l du l. t l

d wdd d f u u fl d.

t imD c suy d

u f d (d, d, atm, , -d d wll

d d d) ul . tul l uly f d a pf, w

f u ll f . J ld wy y

d, w l 10 fl d , fllwd

y h K d d s d.

hw, qully w d u fl

w u d . t cy suy id,

l dld k f imD c suy

ul, ly w y uy d

dquly ddd y l,

w d f 1 10, d

dqu y uy. alu Dk w

uy, 20 d y d l,w u f dff d dl .


24/34

a cu & Wkfld r pul

24

case stUDies

JULY 2013


25/34

25

a cu & Wkfld r pul

case stUDY 1: intU

iu (fly cl s c) f UK

- ldld, w 16

uy lud 10 f UK 25. iu

fl 320 ll u

y. t y w fly

yl d dl d l ul

l f . t lud w f

wk f ll f d d lu f w

l w u..uk u.

technoLogY Within centres

t jy f u fl d f

ld ll f f

w u d, fuu f ly. iu

d 8 ll ll u f

wk l ll w w d

quly W-F ll u .

ily u d w f W-F wk

, u d y d,

y full l w dld d fy du d f u. t w

W-F y ldy lud f u

tffd c, g m, d d

31,000 w f f l. t W-F

wk fly ll y u y

u f y l ff, d

dwk u.

t w W-F wk d u y

l y ly llw

u ffly. t

y wk wll d l w quly

, llw d f d u . g Ful, cf if off u d

fly u f dy f u u

f d w , w

wk wuld u l d

wuld k l w , tv w fl f

l d. t f ly f

l u .

i dd ly wll llw u yuly k

u ffll d uu , l

udd w ud d

f w d.

a sociaL Dimension

t flu f l l

f dff w yl l ff

u. nw l u

d, y lu y t

p, cl D u. t ld u

l f l wll f

. iu d d f

w dly lkd d .

r l lud - w el dl u

wlk d f w udl, w u el pd wk

ll u w u.

a l f u w

f fd d d lu fl. t fd

d ff u wy f f fd,

wd fly d d -

llud w fu f fd ll u

bd, glw. t fly d u qu

f , w y u u

y f l d ff f dff

l . iu u y

l ff w lu fl.bd l f w

ld x, d k l, ul k d

w w ky

b i hky Lu. o lu fl

u wl, imax , quu d L dy

.

Design impLications

ol l j f ff w u

-d , f lf u f

wy. t f f d

su: u

gLobaL perspective

on retaiL:

onLine retaiLing


26/34

a cu & Wkfld r pul

26

d k l ld

d fl f

, dwll d fuu d . t

f

f quly ud y, du

l d ly ud u y y fwk, l w l y dd du

y u d ly ff d f u.

i dd, ldy d, fd d

ud f dwll

.

t fu f -d l

l flud ddul l. iu

dd dd f w l k l

u u w d. t l

u llw d d

u w ld l.

a d ff f w f l w

dd f fl ll f l

d. iu ldy d a d buy b

ll lk u f . hw y

l dd f l

k llw ffly u

lk d ll . a qu y

dd f l k ll fqu dl

l. i fuu d u wll d

f w ll , d l

w ld f l y. t u ll

lkly f u d l

fl d wll lu w

fl d f w .

FUtUre pLans

iu lly dl k l, d w

y ll fuu d f

y d l f

l wll ld f f u

. t u l f y lu

f u..uk l y, y w l

w w ldy 50 l d u u

. al w u l w wll

lud f uly l d l d

uly d uy u . t llw u ull l d f

f l, d wll llw

u f ul l ldld. r

w w l f l u u

y ; w y

u u w w l y

f f .su: u

su: u

JULY 2013


27/34

27

a cu & Wkfld r pul

case stUDY 2:WestFieLD hUrstviLLe

Wfld gu f l dl,

w d ud wld. t u fl

100 d 22,000 ul,

f ly 9.5 ll q. f g Ll

a, w ud lud $65 ll. t

ly ud Ud s f a,

aul d Ud Kd d f 1.1 ll

ul (2012).

Wfld hull ud hull, dly uld

su uu f sydy, aul, w f 251,000

d d f 62,650 q. f g Ll a.

t fully ld j l w dld

ully 1990 d d y lk f my, K,

t, cl, g U, tyrU, d ald.

technoLogY Within centres

a Wfld hull u , d, ddd w, al d add , wll

Fk . t w l l du

, w-f d dy , f y

dl w yl .

i dd, uly w Wfld

wd l w u uy du f l

u f l ld .

sl d d dl lf l ll f

, lud k d ; ud

ld ff; d ff d dly f

du. iddul w

ly f d lyd dl d f . W-f,

l l d d l y l

dl u y .

a sociaL Dimension

hw, qully lu d

d. t ly k du f d

ul d, d l d

dl du, wll w lu d , ll d

dd l d f . p f ffd

l lud l k, , l

l, ld d ly fl, y, d

- ff.

mwl, fd d ff d yd dl f fd dly d w -d

u d u . hw, l l

lk f l d, w dl

d uld w

d fd d .

FUtUre pLans

Fuu l lud f lk d ll

w ud ull lf d

d (l, pc, l .), dly , wll

ll lk w u k u d

u l. Wfld gu l ll f d yl, d u d

ld fl.

a kd f u d d

ll dl, l dl,

ly w w f d ,

f w fl w ll f l. Wl

- yl, , lyly lu d ul-l

ff d d, ll

d l l, w k d

ud d . a ul, quly f d

d , f fd d f, wll

d l ff, d uy d dy f .

su: Wfld

su: Wfld

gLobaL perspective

on retaiL:

onLine retaiLing


28/34

28

a cu & Wkfld r pul

JULY 2013

appenDices


29/34

a cu & Wkfld r pul

29

Data & ranKings on the gLobaL marKet (1 to 50, 1 is best or Largest)

coUntrY netWorKeDreaDiness ranK

2013

internet sUbscriptions(% oF popULation) ranK,

2011

mobiLe sUbscriptions(% oF popULation)

ranK, 2011

creDitcarDs per

personranK, 2012

onLine saLesranK, 2012

onLine saLesper capitaranK, 2012

onLinesaLes

groWth2007-12 % pa

onLinemarKetshare, %

2012

a 49 38 10 29 23 30 31.8% 2.4%

aul 17 16 37 5 13 17 11.5% 2.1%

au 18 13 5 34 25 14 8.0% 3.8%

blu 21 17 26 22 22 16 15.6% 3.0%

bl 37 39 19 9 8 33 14.1% 3.4%

bul 44 36 9 39 50 45 3.8% 0.5%cd 12 10 48 7 10 20 7.5% 1.6%

cl 27 34 15 19 30 31 22.8% 2.2%

c 36 43 49 18 2 36 101.0% 4.1%

cl 41 42 43 46 40 42 41.9% 0.6%

c rul 30 23 21 41 28 18 12.9% 5.6%

Dk 8 5 16 28 19 4 17.0% 6.6%

Fld 1 6 3 20 14 2 6.1% 8.6%

F 23 14 44 13 6 11 19.9% 5.1%

gy 13 10 11 27 5 13 14.9% 5.1%

g 40 35 39 35 39 37 9.2% 1.0%

h K 14 21 1 2 31 23 8.7% 1.8%

huy 31 31 25 45 32 28 25.3% 2.5%

id 42 50 50 50 29 49 25.7% 0.4%id 47 49 41 49 49 50 39.9% 0.1%

ild 24 19 36 26 27 6 18.9% 6.7%

il 15 26 22 43 38 32 16.0% 1.7%

ily 34 32 4 32 12 27 17.7% 1.3%

J 20 15 40 1 4 12 11.6% 3.9%

K, su 11 9 35 4 7 7 10.2% 12.7%

Luu 16 4 8 16 46 10 16.5% 2.6%

mly 25 30 17 21 44 43 13.1% 0.8%

m 39 45 47 37 24 40 43.2% 1.4%

nld 4 2 24 14 11 15 13.6% 4.2%

nw zld 19 7 33 17 33 19 29.0% 2.0%

nwy 5 1 27 11 16 1 5.5% 5.8%

pu 50 44 31 24 48 47 22.3% 0.5%

pl 48 46 42 38 43 48 3.5% 0.5%

pld 33 29 13 44 15 25 15.2% 4.6%

pul 26 33 28 25 36 34 16.7% 1.1%

r 46 40 34 47 42 41 3.2% 1.3%

ru 35 37 2 36 9 29 17.2% 2.2%

s 2 20 6 3 34 22 4.4% 2.8%

slk 38 22 32 42 35 24 12.7% 4.0%

sl 28 24 38 31 47 26 10.9% 2.1%

su af 43 48 18 30 41 46 13.4% 0.5%

s 29 28 29 33 26 35 11.5% 1.0%

swd 3 3 23 15 17 9 9.7% 4.6%

swld 6 8 12 12 18 7 10.7% 3.9%

tw 10 24 20 8 21 21 7.8% 3.5%

tld 45 47 30 40 37 44 7.2% 0.8%

tuky 32 41 46 23 20 38 32.8% 2.2%

Ud a e 22 26 7 48 45 39 10.7% 1.1%

Ud Kd 7 12 14 10 3 3 12.6% 9.7%

Usa 9 18 45 6 1 5 9.3% 6.5%

su: s tl sf

appenDices

gLobaL perspective

on retaiL:

onLine retaiLing


30/34

a cu & Wkfld r pul

cUshman & WaKeFieLD ranKings For marKet size & potentiaL

average score/ranK (LoW is better) WeighteD ranKing (1 to 50; 1 is best)

coUntrY marKet size & scaLe inFrastrUctUre/sUitabiLitY overaLL marKet size & scaLe inFrastrUctUre/sUitabiLitY overaLL

a 21.3 35.2 28.3 22 38 31

aul 17.5 17.2 17.4 12 19 14

au 25.1 17.2 21.1 26 18 20

blu 19.8 18.7 19.2 19 20 15

bl 16.6 27.6 22.1 11 27 21

bul 47.9 36.7 42.3 50 40 49

cd 18.2 13.4 15.8 13 10 12

cl 28.1 26.4 27.3 31 26 30

c 9.5 30.5 20.0 6 31 18

cl 32.3 43.5 37.9 33 47 45

c rul 26.9 32.8 29.8 29 34 33

Dk 18.5 12.6 15.5 15 7 11

Fld 20.1 9.7 14.9 20 3 9

F 7.5 17.0 12.3 3 16 4

gy 8.4 15.8 12.1 4 14 3

g 37.3 38.3 37.8 43 43 43

h K 32.7 6.8 19.7 35 2 17

huy 30.6 36.1 33.3 32 39 37

id 26.6 46.0 36.3 28 49 42

id 35.2 46.8 41.0 39 50 47

ild 22.6 23.4 23.0 23 23 23

il 35.2 29.3 32.3 38 30 36

ily 16.3 28.0 22.1 10 28 22

J 9.1 17.1 13.1 5 17 7

K, su 11.8 14.4 13.1 7 12 6

Luu 34.6 12.7 23.6 37 8 24

mly 40.6 21.3 30.9 45 22 34

m 22.6 40.8 31.7 24 45 35

nld 15.6 10.0 12.8 9 5 5

nw zld 28.1 19.8 23.9 30 21 25

nwy 19.7 13.5 16.6 18 11 13

pu 42.5 37.7 40.1 47 42 46

pl 41.2 42.9 42.1 46 46 48pld 19.3 34.5 26.9 17 37 28

pul 32.6 25.9 29.2 34 25 32

r 42.9 44.1 43.5 49 48 50

ru 14.9 37.1 26.0 8 41 26

s 35.9 5.2 20.5 40 1 19

slk 33.6 34.0 33.8 36 36 38

sl 40.6 31.0 35.8 44 32 41

su af 36.4 33.2 34.8 41 35 40

s 25.4 28.4 26.9 27 29 29

swd 19.0 11.7 15.3 16 6 10

swld 18.3 9.8 14.1 14 4 8

tw 24.3 14.7 19.5 25 13 16

tld 36.8 38.8 37.8 42 44 44tuky 21.0 32.0 26.5 21 33 27

Ud a e 42.5 25.2 33.8 48 24 39

Ud Kd 6.4 13.0 9.7 2 9 1

Usa 6.2 16.4 11.3 1 15 2

su: cu & Wkfld

appenDices

30

JULY 2013


31/34

a cu & Wkfld r pul

31

technicaL speciFication

mk f d uy f cu & Wkfld l ff. ou

dd fl d flw f f d d ud y d f k f d

ul l . t llw f f ll k kwld d d f -d f y f

l d ll d-k.

el u f f ud u k d ly lud:

i l l lu, l l , l l w, l k eu 2012

i , l l u , l dd u il

tlu U 2011 sdd l dd d d u oecD 2012

t nwkd rd id; u--u u Wld e Fu 2013

L pf id t Wld bk 2012

ey fuu, fl d ul , y uy imD Wld c ol my 2012

n k w d y dff f w lw w f u

d

Definition of Internet Retailing (from Euromonitor):

sl f u d l ul i. i l lud l d u u w

d u d y -d l. sl d ud uy w u d,

w l d. t df l lud d ld u w f w y d u d,

l d u uqu dly dly f du. t y y y y d f y lud

l qu, d d, d d k l. t ly lud -: w u u

l d u d l. i l lud l f: () pdu d u-

-u l , u by. t b2c f u wll w ud. () sl f l, yl

d l ; () tk f (, u ) d l; (d) sl f l d ldy k; () ru

d y l l ; (f) Quk dly f fd, , uld d d DvD l; () rud du/

ud .

F fu f, l u:

Martin Mahmuti

aly

eu r [email protected].

+44 20 7152 5963

Neal Best

a D

eu r [email protected].

+44 20 7152 5220

David Hutchings

hd f eu r gu

[email protected].

+44 20 7152 5029

gLobaL perspective

on retaiL:

onLine retaiLing


32/34

32

a cu & Wkfld r pul

JULY 2013

contacts

gLobaL retaiL services

ou l wk dl d d lu l, dl f f

. W l l w ud k d ll kwld.

ou d flly f dd f l l d , ,

u f w, lu d u, d l dy. ed y u ddd -d l , w ff wd f

f y l dy y w u uly d l udd f u l d.

oUr research services

t r gu d dy d u l u l. culy j udk ll d

l , d -d d d ly, dld k l d l d . tyl j

lud:

the americasMaria Sicola

eu m D

t a

.l@uwk.

+1 415 773 3542

asia paciFicSigrid Zialcita

m D

a pf

[email protected].

+65 6232 0875

asia paciFicJames Hawkey

m D

a pf

tl: + 86 21 8665 8877

[email protected].

gLobaL/emeaJohn Strachan

hd f gll rl

rl s

emea

tl: +44 20 7152 5090

[email protected].

the americasMatt Winn

s m D

a rl s Ld

t a

tl: +1 404 853 5309

.w@uwk.

gLobaL retaiL contacts

ll d l d d k ll

f, l ly, k d

f u

ly f fuu dl y d

uly/

k d dd ly y l/duy

l ly, f & d fl y

emeaDavid Hutchings

hd f eu r gu

emea

[email protected].

+44 20 7152 5029


33/34

a cu & Wkfld r pul

33

cu & Wkfld wld l ly-ld l l f. t y d

d l ll f y uy d , d ld

wld j k, dd y fqu l y f f y l ,

l d . Fudd 1917, 253 ff 60 u d ly 15,000 ly. i ff

l f f ll y y, lud l, l d qu, quy, d d uud

f, f d k, , y , fl ,

j , ul d l. t f $3.7 ll ud llly.

a d ld ll d ll l , f ul k f d ud l

www.cushmanwakefield.com/knowledge.

t d lly f f u. i d u l d

f k dl d l. t f w d

d f u w l ll, u w ddly fd u f d w d

u f u l.

2013 cu & Wkfld, i. all d.

cu & Wkfld, LLp43-45 p squLd W1a 3bg

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