GLOBAL PARTNERSHIPS Smoothtel & Data Solutions Ltd. & Cetis, Inc. www.CetisGroup.com
Dec 25, 2015
COMPANYCetis, Inc. is an ISO-9001, RoHS, and WEEE-certified manufacturer of Scitec, Teledex, and TeleMatrix brand telephones. Cetis continues to be a preferred supplier to the world’s leading hotels and hotel management companies.
COMPANY
DATE EVENT
1983 Founding of Teledex
1985 Founding of TeleMatrix
1993 Founding of Scitec
2006 Merger of Scitec and TeleMatrix
2009 Purchase of Teledex assets
2010 Name change to Cetis, Inc.• Through the 2006 merger of TeleMatrix and Scitec, and our 2009 acquisition of Teledex assets, the combined companies have over half a century of continuous service to the hospitality industry. It is estimated that 7,000 Cetis channel partners have deployed more than 21 million phones at 100,000 star-rated hotels globally.
GLOBAL SUPPORT4
Colorado Springs,Colorado
SalesWarehousing
Technical supportDesign
EngineeringRepair
Field service
Champaign,Illinois
SalesMarketing
Technical supportEngineering
United KingdomSales, Warehousing, Technical support,
Design, Engineering, Repair, Field service
IndiaSalesRepair
Field service
BeijingSales
WarehousingTechnical support
DesignEngineering
RepairField service
DubaiSales, Warehousing, Technical support, Repair, Field service
Malaysia/SingaporeSales
WarehousingTechnical support
DesignEngineering
RepairField service
Logistics
OFFICES
Cetis EA Ltd. (Europe)
21 Erica RoadStacey Bushes Milton Keynes MK12 6HSUnited Kingdom
Tel : +44 (0)1908 904860Fax : +44 (0)1908 904870
Smoothtel & Data Solutions Ltd.
Menelik LaneOff Menelik Road, Ngong RoadNairobiKenya
Tel : +254 20 800 0222Fax : +254 20 387 5950
CUSTOMER SUPPORT
• Customer service team supports analogue telephone customer inquiries
• SIP Support team supports SIP corded and DECT SIP cordless telephone support requests
• LivePerson website chat services available 8:15 a.m.-5:00 p.m. (MST)
• LivePerson offline chat messaging available after office hours
MARKETING SUPPORT
• The Cetis marketing support team is available to provide Cetis product images, data sheets, and logos, and to assist with development of web pages, joint press documents and social media postings, and other projects as required.
• For high-resolution graphics and print-ready artwork, we use DropBox to transmit large files over email for a more expedient Marketing service.
7
TELEMATRIX 3300 SERIES
• Colour inserts Available in 7 standard colours
• Minimum 250 units and 12 weeks
• Custom colours are also available for minimum 500 units and 12 – 16 weeks
15
TELEDEX E SERIES
• Micro-footprint
• Adapted from cruise ship application
• Matches look of LCD TV in guestroom
• Single and 2-line
• Analogue and SIP
• Corded and cordless
• Matt Silver/Black
17
TELEMATRIX C SERIES
• Back office and business suite applications
• Dramatic wave footprint
• Available color inserts
• Single and 2-line
• Analogue and SIP corded
• Black
18
SIP SCHOOL
• Online channel partner SIP school training and certification.
• www.thesipschool.com
• http://cetisgroup.thesipschool.com
KNOWLEDGE SERVER
• SIP knowledge server WIKI supports SIP telephone channel partners with product documentation, software, and firmware upgrades to assure successful installations and maintenance.
• = Value add
• SIP compliant to Cisco Call Manager 9 & Asterisk.
http://telematrixkb.thesipschool.com/security/login
SIP CERTIFICATIONS
• Alcatel Lucent
• Cisco
• NEC
• Mitel
• Avaya/Nortel
• Siemens
• Aastra
• Epygi
• InnovationX
• Digium / Asterisk
• Snom
• Thing5
• Defero3
• 3CX
SIP LAB
• The Cetis SIP support team is headquartered in our Colorado Springs office to assist Cetis SIP certified channel partners and VARs with SIP training, documentation, and Level 3-4 SIP support.