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CONFIDENTIAL DOCUMENT
SwayamInfologic
Global LifeStyle Group
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SwayamInfologic
Meeting Agenda
Terms of Reference
Business Analysis
Requirements for Future Consideration
Technology
Engagement Model
Next Steps
Strategic Partnership
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SwayamInfologic
Terms of Reference
Initial lead from Srikanth.
Briefing session on the process by Francesco
Organizational perspective explained by Srinivas.
Future Engagement Model to be discussed
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SwayamInfologic
Business Analysis
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SwayamInfologic
System Objectives
Prototype, Sign-off , Develop and Deploy, Train
Transition JourneyManual Process With New IT System
Automation to enhance business value
Swift business processes with quick turnaround
Data Integration, Confidentiality & Availability Business Intelligence (Dashboard / KPIs / Reports)
Compliance to industry best standards
Global Reach to Customers (Web and Mobile)
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SwayamInfologic
Current Context
Manual Process
Current process is a Manual Process
All the recordings are made in a manual way in excel
All the data is stored manually and client is contacted based on the
date specified for their travel ,all this is done by checking the entries
Physical presence of the person who should update the traveller is a
dependency
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Current Process of the Client
Actor1-ClientActor2-Manager
Client makes a call
to the travel planner
Takes the call
communication
Gathers the requirements
and stores them in the
excel sheet in the a format
specified to them
Gets into the contact of
the client as and when to
update the plan
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Current Process
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Proposal Context
Automation of the current process
Factor of miscommunication is reduced
Data confidentiality will be increased to greater extent
Easy tracking on the travel plans of the clients
Standards will be ensured in communication Reports can be generated in time and handy always
Web & Mobile based Tool -Physical presence is no more a criteria
Business Intelligence will enable us making wise decision
CMS will help you to update your site dynamically.
CRM helps you to maintain your customer information.
Automation
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Proposed Service
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Traveler or Client
Automation Process
Web application user
Mobile applicationuser
Manual Process
Call the Travel planner withnumbers provided in the site
User Interaction Business Process Flow
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Requirements for Future Consideration
Integration with the CRM leads to:
Helps to maintain customer database in the most economical way.
Helps to update regularly on various packages, newsletters, offers & discountsetc..
Helps to obtain feedback from the customers which will help in improvising the
process. Acquire frequent Online Survey and Feedback on Service Quality from the
customers
Attain Suggestions for Future Improvements and Services
Improve Customer Loyalty Index, Premium Membership and Reward Points
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Technology
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Technology Landscape
DB Application
Web Application Server
Internet Browser(Web Application) Mobile Application
Social Media IntegrationPayment Gateway Integration
CoreSoftwa
reProduct
3rd party API integration
CMS Application
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Web Application
WebApplication
Mobile
ApplicationDownload
Hosting the Web
Application(Cloud/Dedicated/Shared)
Stores data into thedatabase
Displays available
packages list andhow to pay viapayment gateway
Push
Notificationsfor Apps
Cross Browser Platform
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Mobile Application
Mobile applicationfor the user
UserAuthentication
User interface tocheck Availablepackages
Booking and
payment facilityfor selected
package
LatestNotificationsabout the plan
Cross Mobile Platform
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Engagement Model
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Engagement Roadmap
11. Setup Platform for Hosting and Support
10. UAT(User Acceptance Testing)
9. Mobile Application Testing
8. Web Application Testing
7. Deployment to Test Server
6. Mobile Application Development
5. Website Development
4. Prototype/Wireframe for Mobile App
3. Prototype/Wireframe for WebApp
2. Requirements Finalization
1. Contract Sign Off
Jan13 Feb13 Mar13 Apr13 May13 Jun13 Jul13 Aug13 Sep13
12. Final Rollout/Go-Live
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Team Structure
DeliveryHead
Project
Manager
Mobile DevLead
iOSDevelopers
AndroidDevelopers
Web DevLead
WebDevelopers
BusinessAnalyst
TestEngineer
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Executive Team
Management Team
Delivery Team
FrancescoGlobal Sales Head
Raj Madabushi
Global Lifestyle Group Swayam
IT Head
Bhaskar- Delivery Head
Swayam Project Manager
Srikanth Business Manager
IT HeadTechnical Leads
Web Designer
Test Engineer
End Business Users Developers
Level 2
Level 3
Level 4
EscalationPath
Engagement Governance
Sr. Executive TeamFrancesco CEO - CK
Level 0
Level 1
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QA Process
Unit Level
Coding Standards
Code Review Commenting Code
Unit Testing
Configuration Audit
Bug fix & release
System Level
Test Scenarios
System Test Cases Execution of
System Test Cases
Maintain DefectLog in Mantis
User Level
Requirements
Clarification Review Test Cases
Define UATscenarios / criteria
Conduct UAT
UAT signoff
Developers Test
EngineerGLG
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CONFIDENTIAL DOCUMENTSwayamInfologic
Release Management Process
Sprint Level Release
UI Changes
Bug Fixes during testingPriority Requirements
Informal UAT Release
Release version formatGLG X.Y referred acrossCode Drop Label, DefectLog, Release Notes andSoftware Label
Owner Swayam PM
Release Demonstration
Sign-off from GLG
Minor
Release- Y
Production Release
Change Requests
Full Functionality
UAT fixes
User Improvements
Release version formatGLG X.0 referred acrossCode Drop Label in VSS,Defect Log, Release Notesand Software Label
Owner Swayam PM
Release Demonstration
Sign-off from GLG
Major
Release- X
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Reporting & Communication
Frequency Discussion Topic CommunicationMode
AIMsParticipants
SwayamParticipants
Daily Planning
Progress Review
Clarifications
Chat Messenger
VOIP Phone
Emails
Francesco /
Matteo
BA
PM
Tech Leads
Weekly Weekly MinorReleases
Conference Calls(Audio)
FrancescoMatteo
BAPM
Tech Leads
Monthly Monthly Major
Releases
Conference Calls
(Audio)
Francesco Delivery Head
BA
PM
Tech Leads
Quarterly Best Practices
Lessons Learnt
Vs.
Improvements
Conference Calls
(Audio / Video)
Francesco Global Sales Head
CEO
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SolutionDesign
Development
QARelease For
UAT
ReleasePlanning Sign
Off
Proposed Development Model
UI Design
Use Cases Definition
Initial BRS and Requirements signoff
Study and Analysis
This is initial phase of the development cycle to analyze, develop a UI , get specs
signoff and finalize release planning for next four releases.
This is iterative 4 or 6 week interval
process for development, QA and
delivery of each release.
Delivery and handover of the final product
Updated Solution Design Document
Updated BRS
Phase 1
Phase
2
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All features
prioritised
Requirement Backlog
Swayam will follow Agile based strategic partnership (Time and Material) model.
Swayam allocated resources will be managed by a Swayam project manager who will also act as point ofcontact for GLG for all technical conversations.
Swayam PM will work with GLG contact and agree on all the requirement backlog and release items before
every release.
A Major release is a 4 to 6 weeks design, develop, QA and release for UAT process.
.
Further Engagement Model - Agile
Monthly releases
Completed
Product
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Quality Assurance
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Deliverables
Project Deliverable Primary Author Reviewers & Approvers
Business Requirements Specification) GLG and Swayam GLG IT Contact
Prototype (Web and Mobile version)
Solution Design Document
Swayam Business Analyst
/Technical LeadSwayam Technical Lead
Programming Standards IndustryCoding Standards
Source Code Swayam Developer GLG IT Contact
Minor and Major Release Plans Swayam Project Manager GLG IT Contact
System Test Plan, System Test
Cases , System Test Results
and Project Quality Report
Swayam Quality Analyst Swayam Technical Architect
System Deployment Document Swayam Developer GLG IT Contact
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Offshore IT Services Rate Card
S No Role Location Day Rate () Average Daysper Month
1 Project Manager Offshore 150 5
2 Business Analyst Offshore 110 10
3 Web Technology Lead Offshore 110 10
4 Mobile Technology Lead Offshore 110 10
5 Web Developer Offshore 100 20
6 iOS Developer Offshore 100 20
7 Android Developer Offshore 100 20
8 Test Engineer Offshore 90 10
9 UI Designer Offshore 90 5
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Estimated Project Costs (Ballpark)
Development and Setup Cost
On-going Support and Maintenance Cost
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Commercials Assumptions
Terms & Conditions:
1) The pricing is based on very high level understanding and clarifications through the initial meetings
over telephone conference calls.
2) Time & Material Model will be used as a transparent billing on the actual effort by applying the
individual resource rate card
3) Travel and incidental expenses to customer site will be charged in addition to consultancy fees. For
eg:- Train travel to Client office location
4) Senior Management resources (Delivery Head and Global Sales Head) are not charged to the
project budget and their time invested to build relationship and trusted delivery model
5) Invoices will be sent at the month end on actuals (Actual effort * respective day rate card)
6) Payment Terms cycle time will be 30 days from the submission of invoice.
7) 5,000 advance to be paid after the Contract sign-off as token amount
8) Any change requests are subject to re-estimation and quotation process.9) The Amber color quoted estimates are very high level that can be reviewed after scope finalization
10) User testing and pilot phases require dedicated staff from GLG to for acceptance of the software
and promote to Live environment.
11) All third party APIs or Software's costs for the production servers are taken care by GLG.
12) Hosting Infrastructure and Servers are taken care by GLG
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Address Location Map
INDIA
Swayam Infologic Pvt Ltd
#102 , Hitech Pearl, Plot No: 7 & 8, Madhapur,
Hyderabad, A . P - INDIA - 500 081
Tel : +91 (0) 40 40265849
Fax : +91 (0) 40 23310053
United Kingdom
Swayam Infologic UK LimitedAtrium Court, The Ring, Bracknell,
Berkshire, RG12 1BW
Tel : +44 (0) 1344988260
Fax : +44 (0) 2071839608
South Africa Vision House
45 Forest Drive, Pinelands,
Cape Town
Tel : +27 (0) 21 531 4097Fax : +27 (0) 21 531 4096
USA Swayam Infologic, Inc.
5212 Manhattan Drive,
Springfield IL 62711, USA
Tel : +1 (0) 217 9530768
Fax : +1 (0) 217 9530768
Our Locations
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Next Steps
Request ForInformation
Swayam toPresent
Roadmap
GLG to feedbackand provideadditional
information
Request ForQuotation
Swayam toprovide a Ballpark MonthlyProject Cost
GLG andSwayam to
agree Budgetand Timelines
Request ForProposal
Swayam toProvide a detail
Proposal
Swayam andGLG to sign-off
the Contract
25/Jan/13
01/Feb/13
08/Feb/13
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Strategic Partnership
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