Global Hospitality Companies Challengestblat.com/pdf/Hospitality Solutions Suite.pdf · EzRMS ™ Core Module offers a solution to fully automated revenue management available and

1 Copyright © 2012. Infor. All Rights Reserved. www.infor.com

1

Hospitality Strategy


Global Hospitality Companies Challenges

Leader in the Hospitality

Industry

Mobility All top chains are building a B2C

mobile strategy Extensibility of internal applications

to enhance guest satisfaction

Globalization Supply flat Global chain growth Growing M&A and brand

conversion activity

Tech Change Cloud-based technology perception

change All top chains have cloud strategy Those already deploying are getting

ahead

Guests & Social Media Reputation, social media Retention value based Acquisition right guest, right offer


Hospitality FootPrint

Social Business


+ 20000 Global References +100 Countries Property Managment& Central Reservations Financial Management System

Performance Management Customer Relationship Management

Multiple Products

http://www.paragongaming.com/index.html

http://www.kempinski.com/en/

http://www.cachecreek.com/

http://upload.wikimedia.org/wikipedia/en/thumb/4/4c/Cosmopolitan_of_Las_Vegas_logo.svg/200px-Cosmopolitan_of_Las_Vegas_logo.svg.png

http://morganshotelgroup.com/default.aspx


Hospitality Integrated Solutions Suite


6

Hospitality Products


Core CloudSuite™ Hospitality

Revenue Optimization

Guest Incident Management

Asset Management & Sustainability

Infor CloudSuiteTM Hospitality …the most complete integrated SAAS Hospitality Enrich Solution Suite.

Property Management

Infor Ming.le™ Comprehensive solution for social collaboration, process improvement and contextual analytics

Pricing Per room metric- $17 per room/month

Video Demo

http://progressive.uvault.com/2361/2014/product-overview/014-333-CloudSuite-Solution-Demos-Hospitality-720-1pt3-5.mp4


• Fully Browser based PMS • Zero footprint

• Pure Server installation • Designed to support the Cloud and SaaS

• Intuitive navigation and flows • Focus on Guest recognition • Integrated Central Reservation office and Event Module • Single and Multi Property

• PCI Compliant • Highly customizable

• Screens to mirror Properties SOP • Queries and ad-hoc reports • Real time information and KPI

• Best Practices Embedded • +30 years expertise and global chains experience

included. • Mobility Process Automation.


VIDEO DEMO HMS Overview

VIDEO DEMO HMS+Ming.le = Social Busines

VIDEO DEMO HMS Mobile

https://infor.wistia.com/medias/e97dkplikw

http://progressive.uvault.com/2361/2013/product-overview/Hospitality-mingle-HMS-demo-1280x720.mp4

https://infor.wistia.com/medias/watm8s31ka


MOBILE B2C & B2B – SmartPhone & Tablets – iOS & Android Features.

Mobile Hotel Services • Remote check-in and check-out • Rapid response and service Recovery • Housekeeping services • Concierge Services • Reporting and dashboards • OnLine / OfffLine

VIDEO DEMO HMS Mobile

https://infor.wistia.com/medias/watm8s31ka


MOBILE B2C & B2B – SmartPhone & Tablets – iOS & Android Features.

Mobile Guest Services • GPS Integrated • Check room availability • Create bookings • Cancel reservations • Update profile information • Check-in and check-out

• OnLine Real Time Integration


SUITEPAD Concierge

• Open Platform full parametric Concierge • WOW Effect! • All your services and 3rd party services in the same menu. • Rating, Customer Suveys & Comments • Easy Self-Ordering, improven Customer Experience

• Intenet Integrated information (newspapers, social, etc) • Down Labor Cost and Faster Order time • Full SAAS. • Fully Integrated with PMS , Fully Personalized • Open Integration with 3rd Party Products.

UPSELLING & CUSTOMER CARE


CLOUD CONTENT MANAGER Intuitive and Interactive Web Content Manager, to administrate all contents, customer request, push messages, device control, statistics and much more! Accesible by user rights, browser based, by any device, any place, always real time.

SERVICES UNITS APP ROOM TABLETS

BYOD! GUEST SMARTPHONE & TABLET

A propietary SuitePad device, to build and improve real time communitation betwen the Guest and all your property and external alliances products and services. An Intuitive platform to valuate your services and customer satisfaction, maintain an updated interaction with your visitors, grow your revenue, improve guest loyalty and differentiate your business

In contact with your guest, at anyplace and anytime during the stay, and also with all your not-in-room visitors , always to impulse your marketing offers and promotions.

Your team (room service, maintenance, housekeeping, spa and more) and all your service suppliers, on line, real time, connected with your guest services platform, in order to give the most effective response to their requirements. Room Service order, Spa Reservations, Transport, Restaurant reservation, special request, everything from the hand or your guest, to the hand of the right user.

SUITEPAD Concierge PERSONALIZED UI & UX PER USER TYPE


• 100% Full Tolerance • Parametric Customer Contact Point

• All Business Units Configuration (F&B, SPA, Gifts Shops, Services, etc)

• Parametric Personal User Intuitive and Unified Interface

• Web Corporative Module • Corporative Configuration and Management

• Centralized Items, Suppliers, Customers and Menus. • Centralized Reporting

• Analytics and Consolidations • Optional Cash Flow Management.

• Full BackOffice Features

• Purchasing and Inventory Management • Production Management • Full duplex Production Centers Comunication (prints,

kitchen monitors, mobile)

• POS, Web, Digital TV, Kiosk and Mobile User Interface

• Integrated Suite • POS – Adition Terminals – Tablet PS - Pocket POS • Pocket BO Terminals (Inventory) • Mutimedia Kitchen Monitor • B2C Customrs requests. • Mobile Reports & OnTime Sales • Local & Cloud Complete BackOffice.

• Best Practices Embedded • +15 years expertise and global chains experience

included. • Special Features Included: Frigobars, Buffett, Pic-Nic,

All inclusive, Delivery, etc. • Franchising Management and 3rd Part Business

Automation.


FEATURES SUMMARY Full POS functionalities

Inventory Control & Goods Receptions.

Focused Frigobar & Buffet Configurations.

Customer Loyalty full integration.

Online & Offline Operation.

Digital Menu for Customers

Wifi & RF (full hardware package available)

Real Time F&B Process Integration.

BackOffice and FrontOffice Mobile Modules

Cloud Corporative Centralization

Cloud & Mobile Statistics


• Fully Browser based FMS • Zero footprint - Pure Server installation • Designed to support the Cloud and SaaS

• Global & Certified • Multi country localizations, language and Taxes Configuration. • IFRS, US GAP, Latin American Countries GAP, ISO, NIIF

Certified, Sarbanes Oxley Support. • Mobile & Corporate Performance Management Integrated • Open Scalability

• Unlimited Companies and Business Units. • Multiple Charts of Account and Calendars

• Best Practices Embedded • A Mayor part of the Global Chains use SunSystems FMS. • All Hospitality Integrations Covered • All Finantial and Reporting Features for Hospitality


User Experience Role-based Dashboards | Reports | Alerts | Personalized Tasks | Seamless User Interface

Integration & Technology Platform Integration | Workflow & Process Automation | Event Management | Master Data Management | Security

Extended Business Solutions

Expense Management Document Management

Content Authoring Laser Check Printing

Collections Recurring Invoices

Other Infor Solutions

Performance Management

Ad-hoc Query & Analysis Operational Analytics & Reports Financial Reporting & Analysis Budgeting Forecasting Consolidations

Financial Management General Ledger

Accounts Payable Accounts Receivable

Purchasing Web Requisitioning

Fixed Assets Project Accounting Corporate Allocations

Order Management Inventory Sales Management


• Fully Browser based PMS • Zero footprint: Pure Server installation • Designed to support the Cloud and SaaS

• Complete Hospitality Pre Configuration: • Guest Incident Management

• Call Center • Maintain a log of all calls received such as • Repair Incidents • Request Incidents

• View Guest History • Preventive Maintenance

• Schedule preventive maintenance based on time or stays • Fixed Schedule: Room maintenance every 30 days • Variable Schedule: Room maintenance every 30 days after

completion of last inspection • Meter Based Schedule: Room maintenance every 30 stays

• Sustentability • Track energy consumption of rooms, HVAC, boilers,

facility, elevator and more • Calculate energy efficiency based on design & actual

consumption • Manage your Carbon footprint • Performance Benchmarking for your rooms, HVAC,

boilers, facility, elevator and more • Alerts & Reporting

• Incidents Reporting & Analysis • Alert Management System: Send alerts based on

energy consumption and Alerts for WO. • CO2e emission reports


EAM MOBILITY Create & Update Work Orders

Update Inspection Tasks

Book Labor

Issue Parts

Print Reports.

Upload Pictures

MOBILITY FEATURES Finger Friendly

Pan and Zoom

Easy to Use

Integrated Mapping

Attach Pictures taken with the tablets


Infor Enterprise Asset Management – Hospitality Edition

Facilities Maintenance

Buildings Lifts

Boilers

Rooms

Vehicles

Gaming Equipmen

t

Incidents

Guest Incidents

Incident Tracking

Information Requests

Call Center

Guest History

Incident Reports

Preventative Maintenance

Inspection / Preventive

Reactive

Predictive / Reliability

Condition-based / Proactive

Manage Sustainabil

ity

Energy Analysis & Reductions

CO2 /GHG Emissions

Utility Costs

Reporting, Analytics

Interoperability

Mobile ION (Integration, Workflow)

Alert Management

EPAK (eLearning)

Analytics

KPIs Reporting, Analytics

Inbox


• Fully Browser based PMS • Zero footprint: Pure Server installation • Designed to support the Cloud and SaaS

• Multiple Applications and Reporting Levels

• Operational Rerporting (excell based parametric reports)

• Budgeting & Forecasting • Strategic Management • Planning. • Financial Consolidation

• Mobile • Best Practices Embebed

• +30 years expertise and global chains experience included. • Hospitality Dashboards Ready.



Hospitality CORE


• Guest Information • Individuals and Groups • Tasks and Appointments • Calls and Universal Queues • Group Arrangements • Visit Management (int. with BRS)

• Service Processes • Requests and Escalations • Incidents – Guest Complaints • Knowledge Management • E-mail Response • Alerts to Management

• Service Management • Guest Complaint Management • Agent Workload • Work queue distribution • Service level management

• Marketing Integration • Campaigns • Intelligent Offers

• Other General Functionality

• Notes, Interactions, Activities • Workflow & Intelligent Business

Rules • Event Driven Alerts

• MultiProduct Integrated • Ephipany “Awarded CRM” • Sales Force “Global Standard

CRM” • Hospitality Focus Configuration • Specialized Hosp.Instant CRM

Integration & Partnership.

• Fully Browser based PMS • Zero footprint: Pure Server

installation • Designed to support the Cloud

and SaaS


VIDEO DEMO

TOP 10 REASONS TO CHOOSE INFOR CRM

Ownership and control of your CRM system and data

Superior mobile and tablet support so your users stay productive on the go

Industry-leading integration capabilities for a 360° view of your customers

State-of-the-art technology platform for purpose-built applications to help ensure maximum ROI for your business

Reporting and analytics solutions enable actionable insights from your customer information

Multiple deployment options—cloud, on-premise, mobile, or hybrid—to fit your IT strategy

Advanced customization capabilities to tailor the application to your unique environment

Flexible license and payment options to suit your financial needs

Global ecosystem of partners, developers, and customers support your CRM success

http://progressive.uvault.com/2361/2014/product-overview/014-401-CRM-SalesLogix-1920-1pt3-5.mp4


• Description • Based purely on ASP software and web technology, the

EzRMS ™ Core Module offers a solution to fully automated revenue management available and accessible, not only to the large international hotel companies, but also for the end user.

• Features

• Full Internet / Intranet Accessible • No localized installation or training required • Centralized database completely safe • Forecast & Optimization available within 12 weeks of

subscription • Daily Reports automatic failure reports and

recommendations received by e-mail • Complete automatic update availability in most major

distribution channels

1st Fully web-based

RM solution

73 countries and

territories

6,000+ hotels globally

1,000,000+ Rooms optimized

daily


Funcionalities • Accurate forecasting and reliable recommendations • True Total Revenue Optimisation • Flexible BAR / Public rate recommendations • Multiple forecasts for multiple departments • Optimisation of room category rate and inventory • An unparalleled analytics suite • Campaign and promotion tracking • True contract evaluation • Frontline support with Revenue Management

experience and expertise • A control centre allowing full and easy channel

management

Ez-CORE Transactional – Granular & Cross Analysis

Bookings – Year on Year Comparison

Forecasting Multiple Revenues

Rate & Channel Management

Ez-QUOTE Evaluate Multiple Revenues & Quotes

Ez-CONTRACT Contract Production & Production Benchmark

Ez-BUDGET Day-by-Day Micro Analysis

Ez-REGION Flexible Regional Reporting

VIDEO DEMO

http://progressive.uvault.com/2361/2016/product-overview/015-006-EZRMS-720-1pt3-5.mp4


ZYKO MOBILITY ESSENTIALS FIELD MARKETING TOOL – CONGRESS & EVENTS

Digital platform for managing events, conferences, competitions, fairs and boards.

• Single&Multi-events Platform. • Cloud & SAAS. • Apps Marketplace’s or Enterprise Publishing. • Content Manager Web Platform + App + Reporting. • Gamification + Social + Feedback Embedded • OnDemand Development flexibility. • MultiLanguage,Multiplatform, Unlimited Attendees,

Integrationwith 3rd party products. • Push Notifications and iBeacons features • 360 Support


[email protected]

mailto:[email protected]

http://www.tblat.com/

http://www.zyko-mobility.com/

Global Hospitality Companies Challengestblat.com/pdf/Hospitality Solutions Suite.pdf · EzRMS ™ Core Module offers a solution to fully automated revenue management available and

Documents