Cross-Cultural Communication and Global Competence For Business Roll No 26 Naresh Lodhaya 28 Sagar Mokal 30 Vivek Nair 32 Nripendra Nrip 34 Anita Pansare 36 Devashree Patil MFM GROUP 6
May 11, 2015
Cross-Cultural Communication and Global Competence For
Business
Roll No Name
26 Naresh Lodhaya
28 Sagar Mokal
30 Vivek Nair
32 Nripendra Nrip
34 Anita Pansare
36 Devashree Patil
MFM GROUP 6
Cross-Cultural Communication in BusinessOrganizations & Cultures CommunicationNonverbal Cross Cultural CommunicationHofstede's cultural dimensions theory.Global Competence of organizations.
Agenda
What is Culture
• Provides patterns of acceptable behavior & beliefs.
• May be based on….–Nationality–Race and Religion–Historical Roots–All of the Above
Cross Culture Communications
Cross Cultural communication is a field of study that looks at how people from various cultural backgrounds communicate in similar and different ways among themselves in order achieve a common Business Goal.
Good Intercultural Communicators• Aware values &
behaviors not always “right.”
• Flexible & open to change.
• Sensitive to verbal & nonverbal behavior.
• Aware of values, beliefs, practices of other cultures.
• Sensitive to differences within cultures
HIGH CONTEXT
VS.
LOW CONTEXTCULTURESLow Context
VS
High Context
High-Context Cultures• INFER INFORMATION
FROM MESSAGE CONTEXT, RATHER THAN FROM CONTENT.
• PREFER INDIRECTNESS, POLITENESS & AMBIGUITY.
• CONVEY LITTLE INFORMATION EXPLICITLY.
• RELY HEAVILY ON NONVERBAL SIGNS.
• Asian• Latin
American• Middle
Eastern
Low-Context Cultures• Rely more on content rather than on
context.• Explicitly spell out information.• Value directness.• See indirectness as
manipulative.• Value written word
more than oral statements.
• European• Scandina
vian• North
American
Organizational culture & Communication
Culture is the way of life of group of people
The stereotyped pattern of learning
Handing down from one generation to the next through meaning of language & imitation.
Communication is representation of our mental images thought patterns and conventions of verbalization
Verbal communication in organization
Non –verbal communication in organization
WESTERN COUNTRIES
Non –verbal communication in organization
Asian Countries
Nonword messages, such as gestures, facial expressions,
interpersonal distance, touch, eye contact, smell, and silence.
Intercultural Business Communication, 4th ed., Chaney & Martin
What is meant by nonverbal communication?
Cultural Differences in Attitudes Toward Time
• U.S. persons are very time conscious and value punctuality. Being late for meetings is viewed as rude and insensitive behavior; tardiness also conveys that the person is not well organized.
• Germans and Swiss people are even more time
conscious; people of Singapore and Hong Kong also value punctuality.
• In Algeria, on the other hand, punctuality is not widely regarded. People in Arab cultures have a casual attitude toward time.
Personal space
• Definition of personal space– The distance two people keep between
themselves in order to feel comfortable – If the amount of space is too great, the
person approaching will seem cold, shy or unfriendly
– If the amount of space is too small, the person approaching will seem aggressive, rude or intrusive.
Intercultural Business Communication, 4th ed., Chaney & Martin
Space Zones• The intimate zone (less than 18 inches) is
reserved for very close friends.• The personal zone (18 inches to 4 feet) is for
giving instructions to others or working closely with another person.
• The social zone (4 to 12 feet) is used in business situations in which people interact in a more formal, impersonal way.
• The public distance is over 12 feet.
Gaze/Eye Contact
Intercultural Business Communication, 4th ed., Chaney & Martin
In USA, eye contact indicates :
Degree of attention or interest, influences attitude change or persuasion, regulates interaction, communicates emotion, defines power and status, and has a central role in managing impressions of others.
Smell (Olfactics)
• Although people of the U.S. respond negatively to body odors, Arabs are comfortable with natural body odors.
• Other cultures in which smell plays an important role include the Japanese and Samoans.
Intercultural Business Communication, 4th ed., Chaney & Martin
Touch (Haptics) • Touch, when used properly, may create
feelings of warmth and trust; when used improperly, touch may cause annoyance and betray trust.
• Hierarchy is a consideration when using touch in the U.S.: people who are older or higher rank may touch those who are younger or of lower rank; equals may touch each other.
Facial Expressions
• The face and eyes convey the most expressive types of body language, including happiness, surprise, fear, anger, interest, and determination.
• Facial expressions must be controlled when inappropriate to the setting (yawning during a presentation).
Intercultural Business Communication, 4th ed., Chaney & Martin
Gestures• Emblems or symbols ("V" for victory)• Illustrators (police officer's hand held up to
stop traffic)• Regulators (glancing at watch when in a hurry)• Affect displays (a person's face turns red with
embarrassment)
Axtell, Gestures
Add in previous slide
Posture and Stance
• Posture can convey self-confidence, status, and interest.
• Confident people have a relaxed posture, yet stand erect and walk with assurance.
• Walking with stooped shoulders and a slow, hesitating gait projects negative messages of lack of confidence.
Intercultural Business Communication, 4th ed., Chaney & Martin
Color (Chromatics)• Colors have cultural variations in connotations.
– Black is the color of mourning in the U.S., but white is worn to funerals by the Japanese.
– In the U.S. white is typically worn by brides, while in India red or yellow is worn.
– Purple is sometimes associated with royalty, but it is the color of death in Mexico and Brazil.
– Red (especially red roses) is associated with romance in some cultures including the U.S.
Intercultural Business Communication, 4th ed., Chaney & Martin
Silence• Although U.S. persons are uncomfortable with silence,
people from the Middle East are quite comfortable with silence.
• The Japanese also like periods of silence and do not like to be hurried. Such Japanese proverbs as, “Those who know do not speak - those who speak do not know,” emphasize the value of silence over words in that culture.
• In Italy, Greece, and Arabian countries, on the other hand, there is very little silence.
Intercultural Business Communication, 4th ed., Chaney & Martin
Paralanguage– vocal characterizers (laugh, cry, yell, moan, whine, belch,
yawn). These send different messages in different cultures (Japan — giggling indicates embarrassment; India – belch indicates satisfaction)
– vocal qualifiers (volume, pitch, rhythm, tempo, and tone). Loudness indicates strength in Arabic cultures and softness indicates weakness; indicates confidence and authority to the Germans,; indicates impoliteness to the Thais; indicates loss of control to the Japanese. (Generally, one learns not to “shout” in Asia for nearly any reason!). Gender based as well: women tend to speak higher and more softly than men.
– vocal segregates (un-huh, shh, uh, ooh, mmmh, humm, eh, mah, lah). Segregates indicate formality, acceptance, assent, uncertainty.
Intercultural Business Communication, 4th ed., Chaney & Martin
Global Competency:"Learn "with" the world...
not just "about" the world."
Global CompetenceThe existence of competing organizations that serve international customers. Access to global customers has increased through enhanced communications, improved shipping channels, reduction of barriers, and centralized finance authorities.
Competing in a Global World
Companies must adapt to change
politically, socially, economically, and
technologically.
The Importance of Global Competence
Genes
Economies Religions
Food
Possessions
Environment
The global is part of our everyday local lives.
A changing world demands changing skills.A global economy means new ways of working.
Moving From Global Awarenessto Global Competence
Understand the World throughDisciplinary and Interdisciplinary Study
What’s one new thing you will do to teach towards global competence?
Investigate the World
Investigate the WorldOrganization investigate the world beyond their immediate environment.
Recognize Perspectives
Recognize PerspectivesOrganization recognize their own and others’ perspectives.
Pepsodent’s big marketing mistake promoting white teeth
• Pepsodent tried to sell its toothpaste in regions of south-east Asia through a promotion which stressed that the toothpaste helped enhance white teeth
• The social prestige in this area of darkly stained teeth, such an ad was understandably less than effective.
• The slogan "wonder where the yellow went" was also viewed by many as a racial slur.
Communicate Ideas
Communicate IdeasOrganization communicate their ideas effectively with diverse audiences.
Arabs read from right to left
Take Action
Take ActionOrganization translate their ideas into appropriate actions to improve conditions.
McDonald's (MCD) Rolls-Out First-Ever All-Veggie Concept in India
Hofstede’s Cultural Dimensions
“Culture is more often a source of conflict than of synergy. Cultural differences are a nuisance at best and often a disaster.”
42
Prof. Geert Hofstede
Culture and the workplace (Hofstede)
Finds national culture dimensions meaningful to business
Basis:– Work related values not universal– National values may persist over MNC efforts to create
corporate culture– Home country values often used to determine HQ policies– MNC may create morale problems with uniform moral
normsPurpose: understanding of business situations across-
culturesMUST understand own culture AND other culture(s)
Hofstede’s Cultural Dimensions
• Power Distance
• Individualism/Collectivism
• Masculinity / Feminity
Hofstede’s Cultural Dimensions
• Uncertainty Avoidance
• Long term orientation
Comparative Research
Applications
• International communication• International negotiation• International management• International marketing
“Global competence is the capacity and disposition to
understand and act on issues of global significance.”
The Globalization of Wal-Mart
1991: Mexico•50-50 Joint Venture
•Gained operational expertise
1994: Brazil•60-40 Joint Venture
•Enabled Wal-Mart to have a better experience in the Latin America Market
1995: Argentina•Opened a Subsidiary
•Gained operational expertise
The Globalization of WAL-MART: Synopsis
The way Wal-Mart chose to enter the Latin American and Asian markets was very different than its entry into Canada.
To penetrate the Canadian market, Wal-Mart chose the acquisition mode of entry, namely because the U.S. and Canadian markets are, among other things, homogeneous in nature.
1. Political Risk2. Legal Risk3. Financial / Economic Risk4. Societal / Cultural Risk
Global Strategy and Risk
Ideologies; Ethnic Values Religious Morals; Nationalism
Societal/Cultural Risk
Stereotypes & Ethnocentrism
Understanding the World in Which we Live….
Stereotypes Defined
• Stereotypes are assumed characteristics based on a large group of individuals whose beliefs, habits, and actions are similar.
• Education can help us overcome stereotypes.
Stereotypes Ex. #1
• All rap artists are uneducated, or all rappers are “thugs”.
• True or false?
Stereotype Ex. #2
• All Muslims are terrorists.• True or false?
How do they impact me?
• Stereotypes are negative and often lead to discrimination or oppression.
Ethnocentrism Defined
• Belief in the superiority of one’s own ethnic group.
• To look at the world primarily from the perspective of your own culture.
Ethnocentrism Ex. #1
• America is better than any other country in the world.
• This is different from Patriotism, which is taking pride in your country.
Ethnocentrism Ex. #2
• Europeans viewing Africa as a primitive or backwards nation.
Ethnocentrism’s Impact on the World
• Leads to attitudes of superiority!• Clouds our understanding of
different peoples and cultures.• Can lead to violence and
discrimination.
Standard of Living
Societal/Cultural Risk
Fostering Global CompetenceIntroductions.
• 1st Rule: You must take a risk and introduce yourself to someone completely new.• 2nd Rule: Be an attentive listener,because you will need to introduceyour new acquaintance to the group.
Who are you? Where are you
from? What is your professional
role?
What motivated you to choose this session? Tell something
interesting about you.
The Impact of a GC Mind-Set
Global Competencies at the top of the list1. Ability to communicate effectively across
linguistic and cultural boundaries2. Ability to see and understand the world from a
perspective other then one's own3. Ability to understand and appreciate
the diversity of societies and cultures.