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Globally applying best pracces: Collaborative tackled a SharePoint project in one of the client’s companies, which not only improved local performance, but set the foundation for best practices in performance design, monitoring and management that can be applied across the entire enterprise. Proacvely approaching performance: As the client prepared to migrate its contract management application to a new platform, Collaborative identified improvements in platform construction, performance testing, and continuous monitoring, which ensured that the application met performance goals before it was put into production. The client now builds upon these successes as it aspires to connually strive for higher standards of performance. For six months, the client had aempted to resolve performance issues with a third party soſtware by adding new servers at every boleneck, tripling the budget. Collaborave re-framed the challenge, discovering that of the 300 processes at stake, only thirteen were crical — and all thirteen shared one common cause, a conflict at the security layer. Resolving the problem at the source not only rescued the implementaon, but put performance goals ahead of targets, a strategic approach with enterprise-wide ramificaons. An integrated performance culture that delivers ongoing improvements The client partnered with Collaborative to incorporate performance engineering excellence into every part of the software development lifecycle. Three performance features were prioritized: To meet these priories, Collaborave craſted a Global Performance Model with the following components: Link performance testing to established goals Challenge PROCESSES 300 CRITICAL 13 CAUSE 1 Fostering a performance culture in the entire software development lifecycle Using the Global Performance Model, the client has successfully implemented a number of performance projects, which serve as models that can be scaled throughout the enterprise. These projects exemplified two key advantages: Solution Results Relevance: Scalability: Investments of time, money, and talent into performance must deliver real, measurable value Performance guidelines, processes, and methods must deliver improvements at any scale All of the units would work toward one common set of performance expectations using proven performance methods Integration: Taming a Giant: How one nimble team solved an enterprise-wide performance issue at its core With diverse management models and software development practices, the client, a world's leading life sciences and medical device manufacturer, needed to bring all of its units under one standard of excellence to meet its application and system performance goals. To improve business operations, the client needed a performance model that could ensure strong user experiences, define performance expectations clearly, and provide executives with deep insight into application performance and end-user experiences. To achieve all of this, the client needed to transform its performance management model and smartly direct investments for improvements that would yield measurable benefits. 1 2 3 “Our goal is not to chase every possible performance metric, but to help the client achieve relevant performance targets for a world-class user experience.” Walter Kuketz, Chief Technology Officer, Collaborative Consulting Shiſt performance engineering to the early stages in the soſtware development lifecycle Unite stakeholders behind user-experience standards Deploy dashboards for real-me applicaon performance management Plan for the right performance system, at the right price
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Global Company Reaches World-Class Excellence

Jul 18, 2015

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Page 1: Global Company Reaches World-Class Excellence

Globally applying best practices:Collaborative tackled a SharePoint project in one of the client’s companies, which not only improved local performance, but set the foundation for best practices in performance design, monitoring and management that can be applied across the entire enterprise.

Proactively approaching performance: As the client prepared to migrate its contract management application to a new platform, Collaborative identified improvements in platform construction, performance testing, and continuous monitoring, which ensured that the application met performance goals before it was put into production.

The client now builds upon these successes as it aspires to continually strive for higher standards of performance.

For six months, the client had attempted to resolve performanceissues with a third party software by adding new servers at every bottleneck, tripling the budget.

Collaborative re-framed the challenge, discovering that of the 300 processes at stake, only thirteen were critical — and all thirteen shared one common cause, a conflict at the security layer. Resolving the problem at the source not only rescued the implementation, but put performance goals ahead of targets, a strategic approach with enterprise-wide ramifications.

An integrated performance culture that delivers ongoing improvements

The client partnered with Collaborative to incorporate performance engineering excellence into every part of the software development lifecycle. Three performance features were prioritized:

To meet these priorities, Collaborative crafted a Global Performance Model with the following components:

Link performance testing to established goals

Challenge

PROCESSES300

CRITICAL13

CAUSE1

Fostering a performance culture in the entire software development lifecycle

Using the Global Performance Model, the client has successfully implemented a number of performance projects, which serve as models that can be scaled throughout the enterprise. These projects exemplified two key advantages:

Solution

Results

Relevance: Scalability:Investments of time,

money, and talent into

performance must deliver

real, measurable value

Performance guidelines,

processes, and methods

must deliver improvements

at any scale

All of the units would work

toward one common set of

performance expectations

using proven performance

methods

Integration:

Taming a Giant:How one nimble team solved

an enterprise-wide performance issue at its core

With diverse management models and software development practices, the client, a world's leading life sciences and medical device manufacturer, needed to bring all of its units under one standard of excellence to meet its application and system performance goals.

To improve business operations, the client needed a performance model that could ensure strong user experiences, define performance expectations clearly, and provide executives with deep insight into application performance and end-user experiences.

To achieve all of this, the client needed to transform its performance management model and smartly direct investments for improvements that would yield measurable benefits.

1 2 3

“Our goal is not to chase every possible performance metric, but to help the client achieve relevant performance targets for a world-class user experience.”

– Walter Kuketz, Chief Technology Officer, Collaborative Consulting

Shift performance engineering to the early stages in the software development lifecycle

Unite stakeholders behind user-experience standards

Deploy dashboards for real-time application

performance management

Plan for the right performance system,

at the right price