Annual Excellence Awards Presentation
2011 Global Awards for Excellence in BPM & WorkflowMedia
support by
WelcomeThe Awards Ceremony took place onDecember 19,
2011Duration: About 35 minutesAgendaIntroductionAwards Assessment
CriteriaGlobal FinalistsIndustry and Awards TrendsPresentation of
Gold and Silver Awards by region
1
2011 Global Awards for Excellence in BPM &
WorkflowWelcomeMedia support by
2Hello to everybody and welcome.This is Layna Fischer, Awards
Director. I have had the pleasure of working with all the nominees
and nominators over the past few months and I take this opportunity
to thank you for all the hard work you put into your submissions
and your support of this awards program. We have some truly
stunning case studies in our line up.Im now delighted to introduce
Nathaniel Palmer, WfMC Executive Director.
3Awards IntroductionPresented by, Nathaniel Palmer
Industry AnalystExecutive Director, Workflow Management
Coalition
19th Annual Awards for Excellence in BPM and Workflow
Judges: Nathaniel Palmer, Cor Visser, Ken Mei, Ramsay MillarLead
Judge: Keith Swenson, Chair WfMC
Awards Director: Layna FischerFuture Strategies Inc
319th Annual Awards, different judges
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Impact
Innovation
ImplementationRecognizing Excellence in BPM &
WorkflowEuropeNorth AmericaMiddle East/AfricaPacific RimSouth and
Central America
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2
5Assessment CriteriaInnovationInnovative use of BPM technology
to solve unique problems Creative and successful implementation of
advanced BPM concepts Level of integration with other technologies
and legacy systems Degree of complexity in the business process and
underlying IT architecture ImplementationSuccessful BPM and/or
workflow implementation methodology Size, scope and quality of
change management process Scope and scale of the implementation
(e.g. size, geography, inter-company processes) ImpactExtent and
quantifiable impact of productivity improvements Significance of
cost savings Level of increased revenues, product enhancements,
customer service or quality improvements Impact of the system on
competitive positioning in the marketplace Proven strategic
importance to the organization's mission Degree to which the system
enabled a culture change within the organization and methodology
for achieving that change
5
6Finalists 2011 See www.BPMF.org for Press Release
EuropeArbejdsmarkedets Tillgspension (ATP), Denmark nominated by
ATP, DenmarkAvio SpA, Italy nominated by EKA Srl, ItalyHanseMerkur
Insurance Group, Germany nominated by inubit AG, GermanyHomeloan
Management Limited (HML), UK nominated by IBM, USAJardine Lloyd
Thompson Group PLC, UK nominated by HandySoft, USAToyota Spain,
Spain nominated by AuraPortal USA, USA
Middle-East AfricaEcobank LLC, Senegal nominated by Newgen
Software, IndiaRiyadh Military Hospital, Saudi Arabia nominated by
Bizagi, United Kingdom./ continued
6Some comment on a really high number of quality entries in
North America.
Finalists 2011 continued7North AmericaDanfoss Power Electronics,
USA nominated by Aalborg University, DenmarkFarmers Insurance, USA
nominated by Pegasystems, USANational Institute of Mental Health,
USA nominated by BP Logix, Inc., USAPrudential Group, USA nominated
by Pegasystems, USASan Joaquin County Information Systems Division,
USA nominated by Oracle, USAU.S. Navy, Naval Special Warfare Group
Four, USA nominated by HandySoft, USA
Pacific RimAudi Japan KK, Japan nominated by Bizagi, United
KingdomViteos Capital Market Services Ltd, India nominated by EMC,
USA
South and Central AmericaCarbones de Cerrejn, Colombia nominated
by Bizagi, United KingdomComisin Nacional del Agua, Mexico
nominated by PECTRA Technology Inc, USAGrupo Hospitalar Conceio,
Brasil nominated by H&R Consultores, Brasil
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8Industry Trends
Big Data and Event Processing
Mobile Applications
Social and Consumerization
Dynamic and Adaptive Case Management
Greater Rules and Process Integration
Continued and Growing Emphasis on BPMN
8BPM Trends
9Trends Seen From the EntriesPlatform Leverage - different
processes have been automated cost effectively under the same
platform
Enterprise-wide - interdisciplinary teams in different
departments working closely together on completely new things and
in completely new ways of thinking in technology and business
models.
Case Management - ACM and dynamic case management becoming more
commonly deployed
Financial Services still the most active sector in BPM
deployment
Opportunity Ahead legacy dependence on spreadsheets and
paper-driven manual processes to run the business before BPM
9Many different processes have been automated cost-effectively
under the same platform, in companies as diverse as ATP in Denmark,
Audi in Japan, Avio in Italy and San Joaquin County in
California.
Many companies had interdisciplinary team of customer-facing
specialists, business architects, software architects, developers
and many more from different departments working together on
completely new things and in completely new ways of thinking in
technology and business models, such as HanseMerkur in Germany,
Toyota in Spain, National Institute of Mental Health in USA and
Carbonnes de Cerrejon in Brazil.
ACM and dynamic case management becoming more commonly deployed,
as seen in Naval Special Warfare Group Four, USA, Riyadh Military
Hospital in Saudi Arabia, ECO Bank in Senegal, Prudential Group USA
and Avio in Italy.
Financial Services still the most active sector in BPM
deployment as you can see from the list of Finalists.
A surprising number of quite large corporations still depended
on spreadsheets and paper-driven manual processes to run the
business before BPM youll hear more about those successes in the
forthcoming overviews from Keith Swenson
Now Id like to hand this over to Keith Swenson
10Awards CeremonyPresented by Lead Judge, Keith D Swenson
VP of Research & Development, Fujitsu America Inc., USA
Chairman, Workflow Management Coalition
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Silver Award (tie) Arbejdsmarkedets Tillgspension (ATP)
Denmark
nominated by
ATP, DenmarkEurope11
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We have a tie with two companies receiving the silver award.
Arbejdsmarkedets Tillgspension (ATP) DenmarkSituationBased in
Denmark, the ATP Group is responsible for the operation and
development of pensions, schemes and other statutory
administrationSiloed operations, services were tailored to
individual customer solutions Subject to legislative changes and
political decisions Implementation & InnovationEA became shared
responsibility between IT and a corporate strategic unit. BPM
became the accepted tool for documenting businessNew customer
solutions are implemented quickly and with full understanding of
the documented complexity. Benefits Executing pay outs from one
system rather than 12 individual systems has presented vast
savings.Eg: redesigning a payout process delivered a cost-saving
equivalent to 11 million Danish kroner.Entered into strategic
alliances with government departments and other bodies for mutual
cost and time savings across public sector
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Silver Award (tie) Avio SpA, Italy
nominated by
EKA Srl, ItalyEurope13
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Avio SpA, ItalySituationLeading supplier of engine modules and
components with operations in aircraft engines repair and overhaul
Core business changed from a single customer, the Italian air
force, to many customers worldwideStarted new initiative for
streamlining its Maintenance, Repair and Overhaul (MR&O)
process in order to sustain new business and market
conditionsImplementation & InnovationAll the work performed on
the engine at some points in the process could now be made publicly
visible to the customer, BPM COE team used BPMN / Six Sigma
extensively to develop custom workflow solution to manage the
MR&O process Benefits Reliable performance data of the entire
process are now available and can be used to measure process
improvement eg: Cycle time to repair and overhaul engines has
reduced by about 20% Productivity (number of engines overhauled )
will increase by about10%.
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Gold Award (tie)
HanseMerkur Insurance Group, Germany
nominated by inubit AG, GermanyEurope15
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HanseMerkur Insurance Group, GermanySituationHanseMerkur has a
leading position among German private health insurers. Goal : raise
the degree of automation in claims processing to absorb increased
gross revenue of 10-15% without increasing staffImplementation
& InnovationNew architecture enabled HanseMerkur to introduce
new process steps such as online retrieval of claims data,
additional data input channels such as mobile devices Uniform
settlements due to the introduction of business rule-based services
for fee regulations BenefitsTurnaround time for claims processing
was reduced from around 2 weeks to 1 day Because of SOA, process
steps can be routed according to skills, which means the experts
can better focus on specialized tasks.The number of claims experts
remained almost constant despite increase in claims by 10-15% each
year.
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16We now ask Dr. Horst Karaschewski - Director software
development (pronounced Kah-rah-shevski) to join us on the webinar
to share with us some insights or memorable moments from the case
study.
HanseMerkur Insurance Group, GermanyThank you very much for the
Award! Although we are very proud of the great new software
architecture we created and the astounding business value, that
even surpassed our expectations, I guess the greatest value we
gained from this project was to see an interdisciplinary team of
claims specialists, business architects, software architects,
developers and many more from different departments work so close
together on completely new things and in completely new ways of
thinking in technology and business models, yet having one vision
and one goal. Unlike classical projects, where business
requirements are documented to be implemented by a technical team
afterwards, we created a new methodology where all parties worked
together all the time to achieve that one goal. So the major factor
of success in my eyes is not technology nor skills, but common
spirit. And of course that spirit is sustained by the ever
increasing rate of automation, which is reported on a daily basis.
And, I guess, recognition thru an award will also help. Thank
you..
17
Dr. Horst Karaschewski - Director software development Gunnar
Grund - Director organizational developmentFolke Tedsen - Director
health insurance claims management
17We now ask Dr. Horst Karaschewski - Director software
development (pronounced Kah-rah-shevski) to join us on the webinar
to share with us some insights or memorable moments from the case
study.
Gold Award (tie)
Jardine Lloyd Thompson Group PLC, United Kingdom
nominated by HandySoft, USAEurope18
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Jardine Lloyd Thompson Group PLC, UKSituationJLT --
international group of Risk Specialists and Employee Benefits
Consultants.Listed on London Stock Exchange, one of largest
companies of its type in the world; 2010 turnover of 746 million
with 6500 employees across 34 countries.The Employee Benefits Group
(EB) a key part of the JLT Group with turnover of 132m and 1500
employees. 20072010 JLT made more than 20 acquisitions across the
group. Implementation & InnovationProcesses treated more than
16 million EB workflow elements, 300+ million rows of table data,
15 million SharePoint documents, 14 EB offices in the UK and India,
supporting offshoring, evidencing and supporting processes in areas
with heavy regulatory oversight. BenefitsJLT EB used BPM to
streamline >130 processes, has been a key element of acquisition
and new market initiatives, underpinning over 50% growth in the
trading profit in the last financial year.A key element in large
acquisitions in supporting process integration and business
reorganizationAdapts faster to market forces, allowing EB to sell
highly tailored and innovative solutions in regulated markets
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19Unfortunately Chris Ryan of JLT cannot join us today, but he
did send us a note to share with you.
Chris Ryan, BPC and Development Manager, EB IT Services JLT EB
HoldingsProud Winners of European Pensions Pension Scheme
Administrator of the Year 2010
I would like to take this opportunity to thank HandySoft for
their support over the past 18 months, and the effort all of the
HandySoft team made to get the systems onto Bizflow in such a short
timescale whilst assisting us with our learning process. I would
also like to thank the team at JLT for the massive efforts put in
to meet very tight deadlines and delivery of several solutions in
such challenging circumstances. This was a joint effort in every
way, from HandySoft Professional Services, JLT EB Development, JLT
EB Test Team and the Project Managers on both sides. Thanks to you
all!
20Jardine Lloyd Thompson Group PLC, UK
20
Middle East-Africa21Silver Award Ecobank LLC, Senegal
nominated by
Newgen Software, India
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Ecobank LLC, SenegalSituationEcobank operates in more than 32
countries, has 755 branches with 779 ATMs and 888 points of sale
Business processes worked in silos with manual intervention,
insufficient compliance to forgery control policies.Implementation
& InnovationBPM solution resulted in processes made live in 22
days, processes were rolled out in 35 branches in a single day.All
work now processed in the central office resulting in leaner branch
offices, quicker opening of new branchesProcesses standardized for
rollout to Pan Africa group level .BenefitsCycle time of the
Account Opening process at branch level reduced by 75%Expecting
more than 200% ROI at the end of the year.Productivity
Improvements: Processing capacity increased by over 80% Completing
the process first time right (FRT), improved by 95%.Adherence to
SLAs improved by 99%
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Gold Award
Riyadh Military Hospital, Saudi Arabia nominated by
Bizagi, United KingdomMiddle East-Africa23
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Riyadh Military Hospital, Saudi ArabiaSituationRiyadh Military
Hospital (RMH) is a Tertiary Healthcare Facility belonging to
Medical Services Department (MSD) of the Ministry of Defense and
Aviation (MODA) in Saudi Arabia.Al-Wazarat Health Center (WHC) is a
JCIAccredited Primary Healthcare Facility related to RMH. The
center is specialized primarily as a Family and Community Medicine
(F&CM) with large general practitioners footprint in the area
of Al-Wazarat covering complex healthcare processes along with
other medical specialty services.Implementation and InnovationThe
purpose of the BPM project was to Design and Model (using BPMN
Convention) then Automate the core processes of WHC with over 300
personnel.BPM initiative was led by the Medical Informatics
Research and Development Center (MedICen) @ RMH to completely
automate over 70 (mostly dynamic) processes. BenefitsProject covers
complete life-cycle of the patient, from registration and triage
management, to diagnosis and treatment used for serving 2,000
outpatients per day. MedICen plan is to roll-out the automation
services to RMH (with total patient visits of 8,000 per
day).Cycle-time Reductions in: Patient Waiting Time, Medical
Procedures and Treatments, Medication Prescription and Dispensing.
Now, WHC Management can provide better Human Resources Utilization
and more accurate Healthcare Activity Planning which all will
result in providing high-quality patient care services.
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24We now ask Dr. Reem Al-Hamidi, Healthcare Business Analyst to
join us to share with us some insights or memorable moments from
the case study.
Riyadh Military Hospital, Saudi Arabia
25Dr. Reem Al-HamidiHealthcare Business Analyst
Medical Informatics Research and Development Center Riyadh
Military Hospital (MedICen)
25We now ask Dr. Reem Al-Hamidi, Healthcare Business Analyst, to
join us on the webinar to share with us some insights or memorable
moments from the case study.
Silver Award (tie)
Danfoss Power Electronics, USA
nominated by
Aalborg University, DenmarkNorth America26
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We received a record number of entries in the North America
region this year and were especially impressed by the high quality
of content and presentation across the board. This resulted in a
record number of finalists with six stunning case studies being
rated high enough for Finalist status, and THREE of those tied for
Silver award.
Danfoss Power Electronics, USA
SituationOverseas division of a large Denmark-based company, SAP
user since 1990sUndisciplined sales, shipping processes and
out-dated workflows frustrated employees, reduced customer
satisfaction and impacted revenueImplementation and
InnovationProcess mining study allowed recreating process models
from transactional data stored in enterprise systemsSocial network
miner plug-in was used to determine relationships among group
entities, rather than individuals.BenefitsProcess supports the
highly complex product configuration, allowing the company to
provide customers with highly-tailored productsShipping saved about
30%, automation in invoicing went up to 95% from 50% because of
standardized shipping methods.New, team-oriented culture aligned
with the organizations value stream. .
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27
Silver Award (tie)
Farmers Insurance, USAnominated by
Pegasystems, USANorth America28
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Second silver award
Farmers Insurance, USA
SituationThird largest insurer in USA in property and casualty
insurance market.24,000 employees, 15,000 dedicated agents and
25,000 Independent agents.Challenge to integrate & assimilate
multiple legacy customer services systems from acquired companies
to ensure unified standard of customer serviceImplementation and
InnovationAssembled a road map of activities encompassing more than
300 separate initiatives accomplished by cooperative efforts
between business teams and IT. Replaced complex legacy systems with
proprietary application providing CSRs with easy-to-use front end,
developed intent-led processing with content-aware processes.
BenefitsClaims cases are routed and tracked through all involved
parties (e.g., medical, body repair, glass replacement, towing,
auto rental etc.) quickly and efficiently.CSRs process more claims,
in less time, resulting in improved customer satisfaction,
increased productivity and ROI
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29
Silver Award (tie)
U.S. Navy, Naval Special Warfare Group Four, USA
nominated by HandySoft, USANorth America30
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THIRD silver award. This is a highly unusual situation of a
3-way tie for the Silver Award, especially with the Award going to
such different industries such as the Manufacturing, Federal
Government and financial services. The judges simply rated all so
highly that none could be dropped from receiving special
recognition
U.S. Navy, Naval Special Warfare Group Four, USA
SituationNSW is a division within the U.S. Navy that includes
more than 2,400 active-duty Special Warfare Operators, known as
SEALs. High demand for combat operations, security force assistance
(SFA) and fiscal downsizing forced NSWG4 to develop a business
sustainment model to complete missions with less
assetsImplementation and InnovationSolution expertly weaves Lean
Six Sigma, Agile, and dynamic BPM into a system that improves the
Government Purchase Card Program (GPCP) process.BenefitsAutomation
for the GPCP provides visibility into the process, standardization,
and forcing function for over 6,000 purchases and $5.2 million
spent annually.With 450 requests/month, average lead-time is now
3.2 days vs several weeksOperational readiness is increased: combat
craft repair and training is faster and there are fewer
defects.
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31
Gold AwardSan Joaquin County Information Systems Division,
USAnominated by
Oracle, USANorth America32
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San Joaquin County Information Systems Division, USA
SituationStrategic initiative to modernization of Law and
Justice systems.County provides diverse programs /services to over
650,000 residents Decreasing Budgets; Changing Demographics;
Service Constrained by Organizational Structure and existing
ProcessesImplementation and InnovationBPM COE team used Business
Process Analysis, Service Oriented Architecture and Business
Analysis Monitoring tools, developing:Online Citation Inquiry and
Payment System. District Attorney Case Management System. JCAD
(Application for Mobile Police Units) Online Assessment System
Adult Probation Case Management System BenefitsMaximize ROI on BPM
and SOAAgility in delivering business applications to
customersFlexibility in choosing Best of Breed COTS
applicationsStandards based and Technology coherent with Vertical
County applications
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33We now ask CIO, Jerry Becker to join us.
San Joaquin County Information Systems Division, USAJerry
Becker, CIOSan Joaquin County Information Systems Division
34
34We now ask CIO, Jerry Becker to join us on the webinar to
share with us some insights or memorable moments from the case
study.
Silver Award
Viteos Capital Market Services Ltd, India
nominated by EMC, USAPacific Rim35
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Viteos Capital Market Services Ltd, India
SituationRapidly-growing worldwide hedge fund administrator and
operations service provider for financial services companies.
Needed scalable solution to automate manual processes, reduce
paperwork, help the company meet compliance standardsImplementation
and InnovationDeveloped web portal for secure client access as well
as the investors, brokers, and fund managers who interact with
them.Automated know-your-customer/anti-money-laundering (KYC/AML)
compliance. BenefitsStandardized platform with broad feature set
supports applications, and processes company-wide:Breaking down
processing silos yields substantial cost savings and positions the
company for faster growth. Speed and accuracy of interactions with
consumers, governments, and businesses creates a significant
competitive advantage.
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Gold Award
Audi Japan KK, Japan nominated by Bizagi, United KingdomPacific
Rim37
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Audi Japan KK, Japan Situation Audi Japan KK is importer of Audi
vehicles and a subsidiary of Audi AG Core back-end administrative
processes in financial department were manual and
paper-basedImplementation and Innovation Request for Approval
process covers almost 20 departments and divisions, 100+
personnelFast results were a key motivator for more activities
around BPM initiative. BPM initiative has changed their fundamental
business structureBenefits Cost savings as a result of the
automation and reallocation of human resourcesReduced cycle times
for high level requests, optimized distribution of workload and
responsibilities Poised for long term growth and sustainable
competitive advantage.
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38We now invite Aaron Llop, Business Analyst at Audi KK to say a
few words
Audi Japan KK, Japan Audi Japan recognized the need to systemize
manual operations and selected a core business process which
involved all persons in the company. We now find that we have
revolutionized and provided transparency to a fundamental
operation. It is with appreciation that Audi Japan has been
acknowledged as the 2011 Gold winner in the Asia Pacific
Region.Bizagi has been a key element in our success, in that it
allows focus on business requirements instead of technology, and
thus realizes quick solutions. We look ahead with excitement to
further integrate and expand the scope of BPM into all areas of our
business.Thanks very much, Aaron A Llop, Business Analyst.
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from left to right: Timothy May, Controlling Manager. Andrew
Dore, Business Operations Manager. Rozvin Marchan, IT Developer.
Hiroshi Ohkita, President. Aaron A Llop, Business Analyst.
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Silver Award Grupo Hospitalar Conceio, Brasil
Nominated by
H&R Consultores, BrasilSouth & Central America40
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Grupo Hospitalar Conceio, BrasilSituationGrupo Hospitalar
Conceio (GHC) is the largest hospital complex in the State of Rio
Grande do Sul, Brazil, fully dedicated to public health
service.Responsible for the annual admission of 59,900 people, 2.2
million appointments, and 36,100 surgeries. Group comprises 4
hospital units, 12 health clinics, 3 psychosocial care
centers.Implementation and Innovation Automated strategic supply
and service procurement process used by entire hospital complex, in
compliance with legal statutes and public transparencyInnovative
initiative for Brazilian public management, a benchmark for other
Brazilian hospitals and public entities.Benefits Cut execution time
by 20% to 70%, according to the type of purchaseAutomated process
immediately afforded monthly savings in the amount of
BRL10,000.Substantial productivity gains allows team to dedicate a
larger portion of their time to actions that continuously improve
the process
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41Note from vendor: the transparency increased so much (the
Brazilian law for public buying says that the citizens may have
access to all information about the buying process, but if this
information is in physical documents, in fact, they dont have
access) - now the citizens can access all the information on the
internet
Gold Award
Comisin Nacional del Agua, (CONAGUA)Mexico nominated by PECTRA
Technology Inc, USASouth & Central America42
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Comisin Nacional del Agua, (CONAGUA) MexicoSituation
CONAGUA (National Water Commission) manages and preserves
national waters, with community involvement, to attain sustainable
use of resources. Standardized management processes of budgetary
resources (over one thousand million dollars annually) via online
information system available to citizens.Implementation and
Innovation
700% growth in users and incorporated 23 new states, 13 regions
and 15 citiesDecentralized implementation of the solution has
overcome the obstacle of geographical dispersion,BenefitsReduction
of costs: USD 340,000 per year in materials / supplies and USD
238,000 a year for current expenditure. Recovery of the investment
in the first 18 months Time optimization, reducing reporting tasks
from 50% to 5% Elimination of inefficiencies resulting from high
workloads of technical and operational staff.
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43We now ask Sergio Soto to join us on the webinar to share with
us some insights or memorable moments from the case study.
Comisin Nacional del Agua, (CONAGUA) MexicoSergio Soto, Under
Director General of Hydro Agricultural Infrastructure. National
Water Commission.Comisin Nacional del Agua, (CONAGUA) Mexico
Hello, my name is Sergio Soto Priante, Under Director General of
Hydro Agricultural Infrastructure, Mexicos National Water
Commission. I want to thank Future Strategies Inc and all the other
organizations for this awards: BPM.com, OMG and WfMC, as well as
our BPM supplier, PECTRA Technology and its Business Partner
Cencade. On behalf of the National Water Commission, CONAGUA I
would like to mention some highlights of our BPM project: Since
2004, as a result of regulations and initiatives of the Mexican
Government, we decided to start a BPM project in order to organize
and control the management processes of budgetary allocation for
public works, through an online system of information available for
public consultation. It is an important issue to mention, that the
system manages more than one billion dollars each year.
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Implementing BPM allowed us to improve CONAGUAs transparency and
accountability by providing access to everyone relevant to
information intended to assessing and monitoring the performance of
public administration, among other benefits we can identify:
Greater adoption of BPM, from 1 process in 2004 to 19 processes in
2010, and the incorporation of the complete 31 states of the
Mexican republic.A recovery of the total investment in the first 18
months and savings in materials and supplies every year. Greater
employee satisfaction due to a 70% reduction in administrative and
manual activities. In other words the implementation of the BPM
project meant an outstanding achievement for the institution,
taking into consideration the demands of transparency of the
Mexican society to governmental entities and organisms, as well as
favoring greater control of tasks, processes and actions carried
out by officers and employees.
44We now ask Sergio Soto to join us on the webinar to share with
us some insights or memorable moments from the case study.
2011 Winners RecapEuropeGold (tie)HanseMerkur Insurance Group,
Germany nominated by inubit AG, Germany Jardine Lloyd Thompson
Group PLC, United Kingdom nominated by HandySoft, USASilver
(tie)Arbejdsmarkedets Tillgspension (ATP), Denmark nominated by
ATP, DenmarkAvio SpA, Italy nominated by EKA Srl, ItalyMiddle-East
AfricaGoldRiyadh Military Hospital, Saudi Arabia nominated by
Bizagi, United KingdomSilver Ecobank LLC, Senegal nominated by
Newgen Software, IndiaNorth AmericaGoldSan Joaquin County
Information Systems Division, USA nominated by Oracle, USA
Silver (tie)Danfoss Power Electronics, USA nominated by Aalborg
University, DenmarkFarmers Insurance, USA nominated by Pegasystems,
USAU.S. Navy, Naval Special Warfare Group Four, USA nominated by
HandySoft, USAPacific RimGoldAudi Japan KK, Japan nominated by
Bizagi, United KingdomSilver Viteos Capital Market Services Ltd,
India nominated by EMC, USASouth and Central AmericaGoldComisin
Nacional del Agua, Mexico nominated by PECTRA Technology Inc,
USASilver Grupo Hospitalar Conceio, Brasil nominated by H&R
Consultores, Brasil
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45
46Thank you!Our congratulations again to the Finalists and
Winners.Keith Swenson, WfMC Technical Committee Chair, Lead
JudgeNathaniel Palmer, Executive Director, WfMCLayna Fischer,
Awards Director and PublisherFuture Strategies Inc.The recording
and slides will be posted to www.BPMF.org within a few days.
Media support by
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