Glen Ryman, General Manager Data, Analytics & CRM, MLC Life Insuranc

CHIEF DATA AND ANALYTICS OFFICER FORUM

7 March 2017

Establishing a New Data and Analytics Function: People, Process, Technology

Glen RymanGeneral Manager, Data, Analytics

& CRMMLC Life Insurance

Introducing MLC Life Insurance Creating Australia’s leading and most trusted life insurer

Product innovation: Access to more information about customers, including their purchasing habits, wellness and lifestyle will allow insurers to re-think how products are structured and drive better value for customers.

Streamlining of administrative processes: A more sophisticated data architecture will enable automation of back office processing of claims and policy administration which will lead to a better customer and adviser experience.

Improved Claims Experience: Life insurers will be able to gain a more complete picture of a customer’s situation, increasing the accuracy of underwriting and pricing decisions. This will lead to the ability to offer more customers a higher quality of cover.

The Opportunity for Big Data in Life Insurance

The three building blocks for high performance analytics

People1 Process Technology 2

Diversity is critical. Efficient, documented processes. An federated approach.

1 NIST Big Data workgroup, retrieved from http://dsc.soic.indiana.edu/presentations/NIST_BDWG_BigDataOverview_Oct9-13.pptx2 Accenture 2014

28.09.2016

Align analytics teams to business value

Analytics Infrastructure Design Principles

• De-normalise the data (use columnar storage)

• But stay as close to the production system data model as possible

• Deltas should be “little and often”

Columnar-Optimised Data Science SchemaReal Time System Flow

Production Systems

Data Science Staging

Data Science Sandpit

Scoring Engine

THANK YOU

Important information: MLC Limited, ABN 90 000 000 402 and AFSL 230694. Any advice and information in this publication is of a general nature only and for financial adviser use only. MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not part of the NAB group of companies.