Glasshouse Corporate Overview 2013 v1

Company Overview

J.R. Criner, Senior Account Executive January , 2013

© 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.

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About GlassHouse

“The trusted advisor that transforms IT from a technology focus

to a business focused Service Provider”


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Enabling Transformation From Technology to Business Focus

SECURITY Ensure comprehensive security regardless of where applications &

resources reside

WORKSPACE User empowerment delivering

intuitive, dynamic, personalized solutions

CLOUD Transform cloud offerings from horizontal IT capacity to vertical business capability

DATA CENTER Evolution to agile, secure service hub delivering on-demand & elastic services with scalability to meet business goals


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Linking Technology and Business Priorities

Analytics & Business Intelligence

IT Management

Collaboration/Workflow Mobile Technologies

Cloud (SaaS, IaaS, PaaS)

Security

Legacy Modernization

CRM

ERP Applications

Virtualization

TECHNOLOGY INITIATIVES


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Linking Technology and Business Priorities

Analytics & Business Intelligence

IT Management

Collaboration/Workflow Mobile Technologies

Cloud (SaaS, IaaS, PaaS)

Security

Legacy Modernization

CRM

ERP Applications

Virtualization

TECHNOLOGY INITIATIVES

• Analytics & Business Intelligence

• Mobile Technologies

• Cloud (SaaS, IaaS, PaaS)

• Collaboration/Workflow

• Legacy Modernization

• IT Management

• CRM

• ERP Applications

• Security

• Virtualization

BUSINESS DRIVERS

• Increasing Growth

• Attracting/Retaining Customers

• Reducing Enterprise Costs

• New Products & Services

• Delivering Operational Results

• Improving Efficiency

• Improving Profitability

• Attracting/Retaining Staff

• Improving Sales Effectiveness

• Expanding Into New Markets


RESPONSIBILITIES

PRESSURES

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Challenges of Transformation to Business Services Provider

Highly Automated Infrastructure

Anywhere, Anytime, Any Device Access

On-Demand Delivery of IT Services

Security

Applications & Services Portability

Budget Constraints

Regulatory Compliance

Technology Confusion

Time to market pressures

Intensifying Data Security Threats


RESPONSIBILITIES

PRESSURES

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Challenges of Transformation to Business Services Provider

Highly Automated Infrastructure

Anywhere, Anytime, Any Device Access

On-Demand Delivery of IT Services

Security

Applications & Services Portability

Budget Constraints

Regulatory Compliance

Technology Confusion

Time to market pressures

Intensifying Data Security Threats

TECHNOLOGY PRIORITIES

BUSINESS PRIORITIES


PORTFOLIO • Innovation

• Scalability

• Cost Control

• Information Security

• Agility and Speed

• Compliance

• Empowered Users

BENEFITS

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• Innovation

• Scalability

• Cost Control

• Info Security

• Agility & Speed

• Compliance

• Empowered Users

BENEFITS

DIFFERENTIATORS

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• Vendor Independent

Objectivity

• Process, Policy & People

(Not Just Technology)

• Multi-Vendor Heterogeneous

Expertise

• End-To-End Responsibility

(Plan, Deploy, Manage)


Sample GlassHouse Clients

FINANCIAL SERVICES

HEALTHCARE GOVERNMENT TELECOM TECHNOLOGY OTHER

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• On-demand & elastic services

• Data Center Strategy and Migration Planning

• Support shift to cloud, integrated with existing applications

• Transform data centers into pools of resources that can be dynamically allocated

• Enable shift towards software-defined data center

Data Center Services Transformation to Software Defined Data Center

Software Defined Data Center

• Agility, speed and increased efficiency

• Improved time to productivity - applications quickly and transparently provisioned & scaled

Business Value

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Data Center Services Client Example: Santander

• 31% asset utilization across storage architecture

• Limited Disaster Recovery & Business Continuity Planning (BCP)

• Extensive duplication of software, hardware and resources

• High workloads, inconsistent technology, no economies of scale

Physical audit, data profiling, analysis of growth, data usage & asset utilization to drive:

• Storage classes of service

• Key Performance Indicator definitions

• Streamlined processes

• Consolidation of 4 data centers into 2 and of storage arrays

• Implementation of VMAX, 3PAR Storage; migration from DMX to VMAX

• 1,000 P2V, P2P or V2V migrations

• Overall cost savings of over $8M (£5m)

• Reduced OPEX

• Improved time to market for services (to <12 hours)

• Reduced risks through enhanced resilience and recoverability capabilities

• 50% reduction of environmental footprint

• Increased utilization

• KPIs enabling measurement of SLA performance

BUSINESS PROBLEM GLASSHOUSE SOLUTION BUSINESS VALUE

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Cloud Services Current Challenges With Cloud Deployments

• Focused on IT capacity

• Limited user acceptance

• Obsolete & ineffective business processes

• Not all applications suitable for cloud

• User cost, innovation, flexibility expectations not met

• User provisioning without charge backs, modified authority definitions & decommissioning controls

• Legacy organization, process and policies not updated to meet cloud service model

Why clouds fail:

Initial cloud deployments:

• Total cost benefits often not realized

• Security, network impact concerns

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Cloud Services Transformation to Effective Business Capabilities

Transformation of clouds to effective business platforms

– From horizontal IT capacity to vertical business capability offerings

– Maintaining security, data integrity and compliance

– Addressing organizational, process and policies to optimize for cloud

• Build foundation for hyper-hybrid cloud

– Coordinated orchestration

– Rapid and transparent provisioning

– Predictable pricing and TCO

– On-demand resources

– Elastic scalability

– Self-service catalogs

• Predictable TCO

• Focused on business outcomes, value, assurance & service

• Optimize initial cloud deployments

• Extend and enhance legacy system investments

Business Value

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Cloud Services Client Example: Cable and Wireless

• Need for expanded IT service offerings and more efficient service model

• Need to retain existing customers and attract new customers

• New process models and supporting tools

• Target service delivery model and supporting processes

• Customer service portal requirements and integration with supporting tools

• Supported the implementation, testing, training and acceptance of processes into operations

• Accelerated time-to-market of cloud service offerings

• Enhanced risk mitigation and management

• Improved service levels and enhanced ability to meet SLAs


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Workspace Services Transformation to User Optimized Services

User empowerment delivering intuitive, personalized solutions

GlassHouse manages the transformation process:

• Transparent transitions to new OS’

• Bring-Your-Own-Device (BYOD) strategies, policies and services

• Desktop virtualization to enhance user services, mobility and access while maintaining control

• Policies to authenticate users; control data, applications & devices

• Policies and profiles tied to specific users and scenarios

• Improved productivity

• Reliability, security, performance and maintainability

• Ensuring every user is hyper-productive, available and engaged

Business Value

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Workspace Services Client Example: COLT

• Inefficient and costly ‘thick client’ delivery of software to workstations

• Methodology inhibited new market-ready products and services

• Business case, profiling and assessment

• Enterprise roll-out of 6,500 virtual desktops

• Desktop upgrade from physical Windows XP to W7 virtual desktop

• VMware View, Microsoft & RES workspace implementations

• Self Service VDI migration

• Overall cost savings of €1.57M over 4 years

• Reduced 3rd party desktop costs €600,000 annually

• Reduced CAPEX on laptops and desktops

• Faster provisioning of devices and applications

• Reduced device downtime, support calls

• Reduced number/cost of stolen or lost laptops


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Security Services Challenges

Security must evolve to support software-defined data centers and cloud deployments

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Hybrid cloud security issues :

• Lack of data redundancy

• Compliance

• Policies must shift from hardware attributes to logical and context-based attributes

• Flexibility of security policy enforcement across software, hardware, virtual and cloud

• SLAs

• Risk management

• Security management

• Ensure appropriate security controls automatically remain in place


Security Services Transformation to Integrated Security Controls

GlassHouse provides comprehensive security offerings, integrated with Data Center, Workspace and Cloud initiatives

• Security assessments

• Audit remediation

• Security architecture

• Program design

• Governance

• Reduce business risks from security threats

• Reduce risk of noncompliance

• Reduce cost of compliance/security

Business Value

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• Privacy and compliance mechanisms:

– PCI, SOX, GLB, ISO, CPNI, FFIEC, FISMA, DIACAP

– Privacy legislation

• Certifications include CISA, CISSP, CISM, CRISC, CCSK, CSSA, SANS/GIAC


Managed Services Transformation to Full IT Lifecycle Management

No loss of control “Contract to Innovate”

Management of client assets…in client data center:

• Reduce utility IT costs to enable investment and innovation

• Cost control and predictability

• On-demand, immediate availability of current skills

Business Value

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• Staff reutilization

• Best practices

• Efficiency

• Managed Storage

• Managed Backup

• Managed Servers

• Managed Database


Managed Services Client Example: JMFE

• Manual operations, lacking automation

• Inefficient operations

• Needed resources to focus on their core business instead of routine processes

• Migration to more powerful (vMax) network storage consolidating workloads with smaller footprint

• Backup & storage managed services

• Reduced costs associated with down time

• Enhanced Optics reporting enabling successful SAS 70 audit

• Risks mitigated through implementation of standardized procedures

• Standard services and operating procedures at predictable costs

• Resources freed to focus on core business


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Thank You

The trusted advisor transforming IT from a technology

focus to a business focused Service Provider