Give Me Greatness HOWARD S. RIXIE SR. CHIEF, MANPOWER & PERSONNEL EIELSON AIR FORCE BASE OWNER/CONSULTANT QUALITY INVENTING FUTURES
Give Me Greatness HOWARD S. RIXIE SR.
CHIEF, MANPOWER & PERSONNEL EIELSON AIR FORCE BASE
OWNER/CONSULTANT QUALITY INVENTING FUTURES
Your legacy is in
the hands of your
employees?
I am in control and the destiny, success, and ultimate legacy of the company is solely in my hands
• Every business transaction is about a relationship.
• The strength of the relationship between the customer and front-line employees will either lead to a successful exchange or prevent it.
• How strong are your employees?
• Are they equipped and, even more so, willing to build a sustaining relationship with every customer that comes through the door?
Employees need
to be just as
committed to
your product or
service as you
are.
• They need to be knowledgeable about not just
what the product line is, but, more importantly,
how it can fit a customer’s needs.
• Employees should share and live the business’
core values, so that they can understand how
to make the best business transaction possible.
• These qualities are not fully present in a trainee,
or an employee who is disgruntled, unhappy,
underappreciated, or disinterested –
• For that reason, your business is at risk!
Employee
turnover is a
normal part of
the business
cycle.
• Regardless of how happy you make
your workers and how enjoyable your
company may be to work for, from
time to time employees will leave,
whether it is due to retirement or
relocation, or self-improvement.
• Excessive turnover, however, can
exist.
When it comes to
turnover, the
fewer employees
you lose - the
better
New hires present associated challenges for the company.
• Zero percent employee turnover rate may be
ideal, it is not likely.
• As Bernadette Kenny reports in Forbes
magazine, an annual turnover rate below 15
percent is considered healthy and no cause
for alarm.
• This means that a company of 200 workers
can lose 30 individuals within a calendar year
without it becoming a problem.
The reason most
employers are eager
to hold on to their
workers is that losing a
worker costs money.
• Whenever a worker leaves, the employer
must hire and train a replacement.
• The costs associated with these required
steps in acquiring a new employee can be
substantial.
• In 2006 the average cost of replacing an
employee was calculated as $17,000
• The cost of replacing high-level workers are
well above this average.
Every employee
is like a portfolio
of skills with an
expected return
on investment.
Investments require nurturing and management.
• How do you nurture your employees?
• Your leadership is indicative of this process.
• To maintain a healthy turnover rate, you must
find ways to retain your best workers.
• To accomplish this, aim to create satisfied
employees by responding to their needs and
making company morale a prime concern.
Every employee
is like a portfolio
of skills with an
expected return
on investment.
Investments require nurturing and management.
Continued:
• Before hiring an employee, deliberately
screen and vet the candidates
• Try to ensure that the employee you
ultimately select is the best one for the job.
• How will you know this?
• Find the people who are likely to stick with
you into the future and who are concerned
about the legacy of the company.
Calculating employee
turnover cost Departing employee annual base salary:
$ 42,000.00 Enter salary here
Calculated annual benefits cost:
$ 15,120.00 Estimated at 36% of base salary
Calculated monthly salary + benefits:
$ 4,760.00
Calculated daily salary + benefits:
$ 219.69 Based on 260 (8hr) working days
Cost of 'covering' a
vacant position
(Calculated costs of other employees 'filling in' while the position is vacant)
Number of days until the vacant position is filled:
120 Enter number of working days
Calculated daily cost of 'covering' a vacant position:
$ 72.50 33% of departing employee's daily salary + benefits
Total cost to 'cover' vacant position:
$8,699.82
Cost of 'covering' a vacant position (Calculated costs of other employees 'filling in' while the position is vacant)
Cost to fill a vacant
position
HR/Hiring manager's annual salary:
$ 60,000.00 Enter salary
Calculated HR/Hiring manager's hourly rate:
$ 39.23 Based on 260 (8hr) working days and 36% fringe rate
Cost of advertising (online and/or print):
$ 100.00 Enter cost
Cost of resume screening: 3
Enter No. of hours $ 117.69
Cost of interviews (telephone screening, 1st and 2nd):
8 Enter No. of hours
$ 313.85
Cost of behavioral and skills assessments:
$ 300.00 Enter cost
Cost of background checks (criminal, credit, reference, education):
$ 1200.00 Enter cost
Cost of travel/moving expenses (if applicable):
$ - Enter cost
Total cost to fill a vacant position:
$ 2,031.54
Onboarding & Orientation
cost
Trainer/Manager annual salary: $ 50,000 Enter salary here
Calculated trainer/manager daily rate:
$ 262.00 Based on 260 (8hr) working days and 36% fringe rate
Total training days: 10 Enter number of days
Total onboarding and orientation cost:
$ 2,615
Cost of productivity
ramp-up
During the first 3 months, an average new employee performs at 50% productivity of a tenured top performing employee)
Daily employee cost (salary + benefits):
$ 219.69
Number of working days during first 3 months:
60 Enter number of days (avg. 58 days)
Cost of productivity ramp-up: $6,590.77
Cost of 'covering' a vacant position (Calculated costs of other employees 'filling in' while the position is
vacant)
Total Turn Over Costs
Total cost of turnover (per employee):
$ 19,938
Number of employees lost (in the last 12 months):
25
Estimated annual turnover cost: $ 498,438
Cost of 'covering' a vacant position (Calculated costs of other employees 'filling in' while the
position is vacant)
Group Exercise Supervisors spend 80% of the time tending to issues on 20% of their employees
• What are the key contributors to DOT’s
turnover?
• What are the top opportunities DOT should
capitalize on?
• 3 Minute Brief
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 16
An Approach to Everyday
Leadership/Management
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 17
OVERVIEW
• Level 5 Leadership
• First Who … Then What
• Confront the Brutal Facts
• Hedgehog Concept
• A Culture of Discipline
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 18
Level 5 Leadership Level Type Characteristics
5 Executive
Building enduring greatness through a
paradoxical blend of personal humility and
professional will
4 Effective Leader
Catalyzes commitment to vigorous pursuit of a clear and
compelling vision, stimulating higher performance
standard
3 Competent
Manager
Organizes people and resources toward the effective and
efficient pursuit of predetermined objectives
2 Contributing
Team Member
Contributes individual capabilities to achievement of
group objectives and works effectively with others in a
group setting
1 Highly Capable
Individual
Makes productive contributions through talent,
knowledge, skills, and good work habits
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 19
Professional Will Personal Humility
• Creates superb results • Modest, never boastful
• Strong resolve to produce
best long term results
• Quiet, Calm, Relies on
inspired standards not
inspiring charisma
• Sets standards for building an
enduring great company
• Channels ambition into
company not self
• Takes responsibility for poor
results
• Credit of the success to
others, external factors, good
luck
• Looks into the mirror, not out
the window
• Looks out the window, not in
the mirror
Two Sides of Level 5 Leadership
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 20
First Who … Then What
“The executives who ignited the transformations
from good to great did not first figure out where
to drive the bus and then get people to take it
there.
No, they first got the right people on the bus
(and the wrong people off the bus) and then
figured out where to drive it.”
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 21
Level 5+
Management Team (Good-to-Great Companies)
Level 5 Leader
First Who Get the right people on the bus.
Build a superior executive team.
Then What Once you have the right people in place, figure out the best path to greatness
A “Genius with a
Thousand Helpers” (Comparison Companies)
Level 4 Leader
First What Set a vision for where to drive the bus. Develop a roadmap for driving the bus.
Then Who Enlist a crew of highly capable “helpers” to make the vision happen.
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 22
Three Simple Truths
1. The right “who,” rather than “what” =
easily adapts to change
2. The right people self-manage themselves
3. With the wrong people, the right direction
doesn’t matter; you still won’t have a great
company/organization
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 23
Rigorous, not Ruthless
• Practical Discipline (Rule) #1: When in doubt,
don’t hire – Keep looking
• PD #2: When you know you need to make a
people change; Act.
• PD #3: Put your best people on your biggest
opportunity, not your biggest problems
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 24
Confront the Brutal Facts
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 25
Hedgehog Concept
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 26
Intersection =
Good to Great
Companies What you are deeply
Passionate about
What you can
be the best in
the world at
What drives
your
economic
engine
BHAG
BHAG =
Big Hairy Audacious Goal
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 27
Fanatical adherence to the Hedgehog Concept
Grasp a Simple Paradox:
•The more an organization stays within its three circles,
the more it will attract opportunities for growth
Build a reputation as the “Go To Gang”
What you are deeply
Passionate about
What you can be
the best in the
world at
What drives
your
economic
engine
BHAG
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 28
Follow a Simple Mantra:
•Anything that does not fit our Hedgehog
Concept we will not do.
•We will not launch unrelated activity
•We will not make unrelated acquisitions
•We will not do unrelated joint ventures
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 29
A Culture of Discipline
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 30
“Culture of Discipline” - central idea:
WHAT
Build a culture of people
…. who take disciplined action.
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 31
Matrix of Creative Discipline
Hierarchical
Organization
Can succeed but will have
wilder Mission Effect. swings
Great
Organization
Best of Both Worlds
Bureaucratic
Organization
Doomed to failure
Start-up
Organization
Survivable but …
needs discipline
Low
Low
High
High
Ethic of Entrepreneurship
Culture of
Discipline
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 32
A Culture of Discipline – Key Points:
• Sustained great results depends on a culture of self-disciplined
people who take disciplined action
• Bureaucratic cultures compensate for incompetence/lack of
discipline, wrong people
• Culture of discipline involves a duality: people adhere to a
consistent system; yet have freedom/responsibility within system
framework
• Culture of discipline = disciplined people, disciplined thought,
disciplined action
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 33
A Culture of Discipline – Key Points: (Con’t)
• Good-to-Great companies appear boring/pedestrian from
outside - closer inspection reveals people who display
extreme diligence and stunning intensity
• Culture of discipline is NOT a tyrant who disciplines
(= dysfunctional)
• Sustained results = adherence to three circles … shun
opportunity outside circles
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 34
Start a “Stop Doing” List
HOW ??? – Follow the money trail …
In Good-to-Great transformation, budgeting is:
“a discipline to decide which arenas should be fully funded and
which should not be funded at all.”
Determine which activities support the hedgehog …
•Those that do – fully fund,
•Those that don’t – eliminate (stop doing) entirely.
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 35
Unexpected Findings
•“Stop doing” lists more important than “to do” lists
• Discipline to remain in three circles will yield more growth
opportunities
• Great companies will have many “once in a lifetime”
opportunities
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 36
“Good to Great”
Permission to present this information in Power Point format received from the author – Jim Collins 37
I am in control and the destiny, success,
and ultimate legacy of the company is
solely in my hands
Your legacy is in the hands of your employees?