Getting to the Point of Human Services Getting to the Point of Human Services
Dec 23, 2015
Getting to the Point of Human Services
Getting to the Point of Human Services
Getting to the Point of Human Services
• Provider– Conceived– Developed– Implemented
• Improve the quality of human services– Defined as improving quality of people’s lives– Use of information technology to enhance
expectations– Apply proven management science principles
Mission-Driven
Getting to the Point of Human Services
Esteam Seeks:
• Fundamental change• Service focus • Evidence-based practice • Continuous improvement
– Quality– Productivity
• Universal information access
Getting to the Point of Human Services
Clients
• Pressley Ridge• Keystone Human Services• Positive Education Program• Lakeshore Community Services• Sarah Reed Children’s Home
Getting to the Point of Human Services
TOTAL: Impact is about…
“Unlocking Exceptional Performance”
Getting to the Point of Human ServicesTotal: Impact
• TOTAL: Quality– Quality and accreditation management tool
• TOTAL: Redesign– Business process and productivity consulting
• TOTAL: Record– Clinical productivity and reimbursement
management
TOTAL: Impact - A Multi-Faceted Approach
Getting to the Point of Human ServicesTotal: Record
TOTAL: Record Key Features
• Browser-based• Comprehensive reimbursement management
– Supports fee-for-service and per-diem billing modes
• Clinical productivity tools• Highly accessible data structure• Security model controls data access
– Supports HIPAA compliance management– Field level security capability
• Alerts – Clinical and financial alerts
• Quality and financial indicators
Getting to the Point of Human Services
TOTAL: Record allows you….
• To improve cash flow by reducing time between service delivery and payment dates
• To more effectively integrate clinical supervision and billing processes
• To clearly see how much billable vs non-billable time your staff provides
• To manage the quality and the completeness of service tickets for internal and/or Medicaid audits
• To manage your programs with “real time” information
Getting to the Point of Human ServicesTotal: Record
Customer Benefits Realized
• Return on investment– Increased collections– Decreased reserves – Increased cash flow – Program expansion
• Increased efficiency– Reduced financial closing cycle– Direct entry of clinical staff services– System updates occur without interruption
Customer References Available
Getting to the Point of Human Services
Customer Benefits Realized
• Access to information– Organization-wide– Real-time
• Increased clinical supervision– Case notes– Progress notes– Incidents
Customer References Available
Getting to the Point of Human ServicesTotal: Record
Reimbursement Management
• 24 x 7 access to revenue projections
• Pre-authorization and other funder rule checks prior to invoicing
• Cash remittance tracking• Accounts receivable management• Flexible data export to general
ledger• HIPAA billing templates
Getting to the Point of Human ServicesTotal: Record
Clinical Productivity
• Organization defined forms library including case notes, progress notes and incident reports
• Staff productivity reporting• Census management• Billable hours monitoring
Getting to the Point of Human ServicesTotal: Record
Reporting
• Creates numerous standard reports
• Utilizes Crystal Report software• Exports to MS Excel, Adobe,
MS Word• Provides multiple report views• Offers flexible report parameters
and date ranges
Getting to the Point of Human ServicesTotal: Record
Security
• Two layers of security: who and what– Explicitly assign consumers to staff– Groups define user access– Field-level control
Getting to the Point of Human Services
TOTAL: Quality Web-based Quality Assessment Software
Getting to the Point of Human ServicesTotal: Quality
How do you demonstrate quality?
• How important is quality to your organization, REALLY?
• Where’s the evidence that you are a quality-driven organization?
TOTAL: Quality can help….
Getting to the Point of Human ServicesTotal: Quality
Assessment Cycle
Typical Desired
Data Collection
Data Analysis
Data Utilization
Plan
Follow-up
Getting to the Point of Human ServicesTotal: Quality
TOTAL: Quality can help...
• Connect program operations to organizational or strategic goals
• Manage service model fidelity
• Secure COA accreditation
Getting to the Point of Human Services
Getting to the Point of Human Services
Call 412.322.0629 or email David Rumberger, Director of Sales and Marketing at [email protected] for more information about Esteam or our TOTAL: Impact Offering.