Getting Results through Individual & Organizational Accountability

The Oz Principle

Getting Results through Individual &Organizational Accountability

Annette Jones, SBSE Territory ManagerJennifer Williams, Retired LB&I Territory Manager

OBJECTIVE

Getting results through Accountability

Understand actions that keep you “Below the Line”

Moving yourself “Above the Line”

Setting key expectations

Identify actions that lead to results

The Wizard of Oz describes the journey of the characters as they

come to realize they possessed the power to change and were not victims of their circumstances.

THE WIZARD OF OZ CHARACTERS

DorothyScarecro

wTin Man

Lion

Wizard

ALBERT EINSTEIN

Man must cease attributing his problems to his environment, and learn again to exercise his will – his personal responsibility.

DEFINITION OF ACCOUNTABILITY

What does accountability mean

to you?

Definition – An obligation or

willingness to accept responsibility or to account for one’s

actions.

ACCOUNTABILITY

Above the Line See It Own It Solve It

Below the Line Making excuses easier than accepting

responsibility Recognize “Below the Line” Behavior

THE VICTIM CYCLE

Ignore/Deny It

It’s Not My Job

Finger Pointing

Confusion/Tell Me

What to Do

Cover Your Tail

Wait and See

LIST EXAMPLES……..

THINGS I CAN CONTROL THINGS I CANNOT CONTROL

My Attitude

My Emotions

My Behavior

My Past

Other’s ResponseOther’s

BehaviorOther’s Attitude

We cannot change our past. We can not change the fact that people act in a certain way. We can not change the

inevitable. The only thing we can do is play on the one string we have, and that is

our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are

in charge of our attitudes. 

CHARLES SWINDOLL

ELEANOR ROOSEVELT

In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.

PERSONAL ACCOUNTABILITY

Connors, Smith & Hickman in The Oz Principle“A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results – to See It, Own It, Solve It and Do It.”

FOUR STEPS TO ACCOUNTABILITY

SEE IT – ACKNOWLEDGE THE PROBLEM

Get the perspective of others

Ask for and offer feedback

Be realisticBe honest with yourself; admit mistakes

Consider all the facts

OWN IT – TAKE RESPONSIBILITY FOR IT

Be personally invested

How did you contribute to the problem

Answer for personal commitments

Act on feedback

Align my work with the results the organization is trying to achieve

SOLVE IT – DETERMINE WHAT I CAN DO

Ask, “What else can I do?”

Redefine boundaries

Test assumptions

Recognize there are some things out of my control

DO IT – TAKE ACTION

Clarify responsibilities

Report proactively

Relentlessly follow up

Do what I say I’ll do

Measure progress

PERSONAL ACCOUNTABILITY ASSESSMENT

Assess where you stand…..

RESOURCES….

The Oz Principle, Rogers Connors, Tom Smith, & Craig Hickman

QUESTIONS OR REFLECTIONS