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Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Jul 15, 2015

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Education

Doug Gapinski
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Page 1: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

mStoner

GET TO THE PRODUCT!How colleges and universities can increase traffic to degree, major, and certificate pages

Hosted by mStoner

Page 2: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Tweeting right now?

#mStonerNow (webinar hashtag)

@DougGapinski (me)

Page 3: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Colleges and universities sell education.

Page 4: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

The proxy for that education is the major, minor, degree, or certificate each student is granted.

Page 5: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

In other words, your academic programs – your majors, minors, degrees, and certificates – are your products.

Page 6: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Program pages are web pages to represent majors, minors, degrees, and certificates.

Page 7: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

1. Why program pages matter

2. Evaluating your program pages

3. Generating more traffic to program pages

4. Questions

Page 8: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Why program pages matter

Page 9: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Source: Ruffalo Noel Levitz Number of respondents = more than 1,000 college-bound seniors

Page 10: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Source: Eduventures Number of respondents = more than 31,000 admitted first-year students

Page 11: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Source: @davidpoteet

• Intercept survey performed on University of Portsmouth (UK) website

• Number of respondents = 400 visitors • In the UK “course” means “major”

“What did you come to the website looking for today?”

Page 12: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Evaluating Your Program Pages

Page 13: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

First, make sure your individual degree pages are more than a registrar’s catalog listing.

In this example for the University of Illinois at Urbana-Champaign, there is no marketing content for a prospective student – so there is very little point in driving traffic to the page.

Page 14: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Choose your top 5 most enrolled degrees as a baseline.

Page 15: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

If you want to get to this information quickly, your public U.S. News & World Report listing usually has your most enrolled programs.

colleges.usnews.rankingsandreviews.com

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Page 17: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Set up internal vs. external filters to understand how much traffic comes to an individual degree page from on-campus computers vs. prospective students.

Measure page views vs. unique page views as a way of understanding new vs. returning visitors to individual degree pages.

Measure bounce rate to help you understand how much traffic comes to a page intentionally.

Page 18: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Navigation summary shows referring pages and where they went after a specific degree page.

Page 19: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

In this case, we can see that the degree listing page is the most common point of entry.

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In this case, we can see that degree options and exploring other degrees are the most common points of exit.

Page 21: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

In-page analytics are another way of visualizing where visitors go after arriving at a specific degree page.

Page 22: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Generating More Trafficto Your Program Pages

Page 23: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Make sure your degree pages are easy to reach from anywhere within your site.

Page 24: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Make “degrees” or “programs”a persistent link.

Page 25: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

capital.edu “Programs” is a persistent link on the site.

Page 26: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

capital.edu It’s also a button in close proximity to “Apply.”

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capital.edu Clicking it opens a modal window to the list view.

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capital.edu The mobile view still makes it easy to reach the program listing.

Page 29: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

capital.edu The mobile view still makes it easy to reach the program listing.

Page 30: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

capital.edu The mobile view still makes it easy to reach the program listing.

Page 31: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

arbor.edu First, this degree language is more obvious than “Academics.”

Page 32: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

arbor.edu Second, the navigation expands to show degree categories.

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arbor.edu Strategic redundancy in the footer drives traffic to degree listings.

Page 34: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Implement search autocompletion that focuses on majors or degrees.

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bucknell.edu

Page 36: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

As you start entering a search term – in this case “comp” …bucknell.edu

Page 37: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

… the search window highlights major and minors.bucknell.edu

Page 38: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Create a highly usable listing page – the page that collects all of your degrees.

Page 39: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

simmons.edu/academics/undergraduate-programs “Cards” pattern with filters

Page 40: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

simmons.edu/academics/undergraduate-programs “Cards” pattern with filters

Page 41: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

bu.edu/academics/degree-programs/ Alphabetical list with filters

Page 42: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

bu.edu/academics/degree-programs/ Alphabetical list with filters

Page 43: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

uchicago.edu/academics/programs_of_study Tabbed list with legend for minors, interdisciplinary studies, and joint degrees

Page 44: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

uchicago.edu/academics/programs_of_study Tabbed list with legend for minors, interdisciplinary studies, and joint degrees

Page 45: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

uchicago.edu/academics/programs_of_study Tabbed list with legend for minors, interdisciplinary studies, and joint degrees

Page 46: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Provide links to related degrees.

Page 47: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

northpark.edu Up to 70% of students change majors at least once.

Page 48: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Use consistent nomenclature within your own site.

Undergraduate degrees = “majors” or “programs”

Undergraduate degrees in Europe = “courses”

Graduate degrees = “degrees” or “programs”

Continuing education = “certificates” or “non-credit courses”

Page 49: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Make sure your degree pages are easy to get to from outside of your site.

Page 50: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Make sure degree pages are buttoned up for SEO.

Page 51: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

SEO influencers for degree pages:

• well-written copy that is relevant to the degree

• title tag

• meta description

• relevant headlines and subheads (h1, h2, h3)

• alt tags

• links to a page or degree from social media

Page 52: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Use semantic urls to promote individual degrees– in print, in advertising, and email.

Page 53: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

This is great as a promotion for a degree – URL is too long for drivers.

Page 54: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages
Page 55: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Semantic URLs can be used to point visitors to:

•degree listing pages – example: fabercollege.edu/degrees

•undergraduate-only listing pages – example: fabercollege.edu/majors

•individual degrees – example: fabercollege.edu/economics

•custom print or email-specific URLs – fabercollege.edu/geteducated 

Page 56: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Use PPC (pay per click) campaigns to promote individual degrees.

Page 57: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages
Page 58: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages
Page 59: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Getting started with a PPC campaign:

•Use Google AdWords to assess the volume of local / national searches for specific degrees.

•Test a degree-based PPC campaign in specific geographic markets first – keep it affordable vs. buying in every national market.

•Consider PPC campaigns for high-enrollment degrees first (academic programs you have an easier time selling)

Page 60: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

PPC copywriting:

•Always run multiple ad variants to see what visitors respond to.

•Test a couple of broad terms (such as “MBA”) vs. more specific terms “part-time MBA” or “executive MBA in Seattle”

•Because PPC ads resemble Google returns, it’s good to focus on decision factors.

Page 61: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

GOOD EXAMPLES

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BAD EXAMPLES

Page 63: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Questions?

Page 64: Get to the Product: How Colleges and Universities Can Increase Traffic to Degree Pages

Thanks! @DougGapinski #mStonerNow