Get real! Real Conversations Real Connection Real Collaboration
Jul 02, 2015
Encourage collaboration that leads to innovation. This interactive seminar engages participants in the art and science of conversation--the foundation for connection and collaboration. This particular presentation was given to the Veterinarian Hospital Association.
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Transcript
Better Conversations:
Better business
Less stress
Do you want to:Reduce conflict?
Reduce confusion?
Increase employee engagement?
Increase collaboration?
Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING
Building Blocks of Communication
UNDERSTANDING
The E Test
The Tapping Experiment
All
Knowledge
Diane’s Mickey Mouse Theory
All
Knowledge
What
You Know
All
Knowledge
What
You KnowWhat
They Know
All
Knowledge
Your
Interp.
What
You Know
Other
Person’s
Interp.
What
They Know
What
I Knew
My
Interp.
All
Knowledge
What
I Knew
My
Interp.
What
MIL Knew
MIL’s
Interp.
All
Knowledge
The 3-Chair Method
You Other
Observer
Building Blocks of Communication
RESPECT
UNDERSTANDING
The Platinum Plus Rule
The Golden Rule: Do unto others as
you would have them do unto you.
The Platinum Rule: Do unto others as
they would have you do unto them.
The Platinum Plus Rule: Do unto
others as their best selves would have
your best self do unto them.
Moving from Gridlock to Dialogue
Stop
Listen
Clarify
Focus on Solutions
Moving from Gridlock to Dialogue
Case 1: Doctor & Vet Tech
Case 2: Doc/Vet Tech & Client
Case 3: Conflict of Your Choice
Moving from Gridlock to Dialogue:
Stop
• Take a Break
• Move On
• Reframe
• New Eyes
Moving from Gridlock to Dialogue:
Listen
• Focus
• Reflect
• Limit Interruptions
• Make it Safe
Moving from Gridlock to Dialogue:
Clarify
• Scope
• Method
• Criteria
• Facts vs. Opinions
Moving from Gridlock to Dialogue:
Focus
on Solutions• Agree
• Big Picture
• Small Steps
• Trial Solutions
Building Blocks of Communication
CLARITY
RESPECT
UNDERSTANDING
On the count of 3, shout out the
name of an animal
(not a cat or dog)
Wait for it . . . 1, 2 . . .
On the count of 3, shout out the
name of an animal that is:
A land mammal
Native to Africa and Asia
Gray or brownish gray
Weighs 5-6 tons as an adult
Wait for it . . . 1, 2 . . .
Who
What
When
Where
Why
How
Clear Expectations
Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING
“None of us is as
powerful as all of us”Diane Windingland
E M P O W E R M E N T
Release the power within people
1. Adapt your
leadership
2. Share Power
3. Champion the
underdog
3 Ways to Empower
Adapt Your Leadership
Share Power
• Share information and resources
• Share roles and responsibilities
• Share reasons
Champion
the
Underdog
Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING
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