Get Ready for Robotic Process Automation Michal Kubu Solution Consultant, Micro Focus
Get Ready for Robotic Process Automation
Michal Kubu
Solution Consultant, Micro Focus
▪ Orchestrace
▪ Micro Focus Operations Orchestration
▪ Představení RPA
▪ Rozdíly mezi ITPA a RPA
▪ RPA Use Cases
▪ Micro Focus Robotic Process Automation
▪ UFT technologie součástí řešení RPA
▪ RPA Demo
Agenda
Let’s Start with Orchestration
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What’s orchestration?Coordination of automated tasks and activities across teams, tools, and environments
IT process automation
Incident
Change
Event
Service request
Scheduled tasks
Ad hoc activities
Teams Tools Environments
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Orchestration has many use casesOrchestrate everything—incident remediation, service requests, IaaS, change management, cloud automation, and lots more
Top use cases
Source: TechValidate survey of OO users
83%
70%
46%
46%
44%
44%
43%
35%
28%
28%
26%
20%
Task/process automation
Event and incident remediation
Change management
IaaS (including provisioning, hardware deployment)
Cloud automation/management
Service request management
Network automation
Application deployment
DevOps (continuous delivery, continuous integration)
Storage automation
Disaster recovery
Test management
Micro Focus Operations OrchestrationEnterprise-scale IT process automation
Infrastructure and application management
Invoke from any place. Integrate with anything.
Physical Virtual Storage Network Database Applications Clou d
OO Studio
Designer
Debugger
Document generator
OO Central
Security
Dashboard and reporting
API
Administration
Scheduler Flow execution
Engine
Out-of-the-box content Tools [SDK, Wizards] Remote action services
Problems with script-based automation
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▪ Scripts integrate poorly with other tools ▪ Audit-tracing logs can be easily
overwritten, causing audit data loss▪ Cross-server coordination is difficult,
especially across disparate platforms
Limitations in scope
▪ Target environment changes require manual updates for each script
▪ Policies that are hard coded require manual updates when policies change
▪ Key assumption changes require manual script updates on each target server
Lots of maintenance
Lack of standardization
▪ Scripts reflect the author’s style, making uniformity difficult
▪ Scripts depend on tribal knowledge—the script author is the only one who can maintain it
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OO content accelerates time-to-valueAccess out-of-the-box, design your own, reuse existing, integrate seamlessly
Share with/from the OO community
Flows by OO community members (customers,
partners)
Integrate with anything using
friendly API wizards
SOAP, REST wizards
Use >8000 out-of-the-box operations
and workflows
Customizable, ready-to-go use cases
Design your own or onboard
existing content
Hybrid authoring, scripts (e.g. Shell, Python)
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More than 8000 flows are available for any use case, any technology, right out-of-the-box
3PAR
Network Management
Storage Management
SDN and IPAM Management
OpenNetAdmin
Hypervisor Management
Cloud Compute Provisioning
Containers Provisioning
Database Provisioning
Middleware Provisioning
Incident Management
NotificationsDisaster Recovery
Cloud Management and Placement
Monitoring
Configuration ManagementUCMDB
Service ManagementAutomation
OMi
Network Automation
SiteScope
Cloud Optimizer
Logos and use cases displayed are illustrative, not an exhaustive list
ChatOps collaboration
Insight Control
Server Provisioning
DCASuite (SA)
OneView
Converge Infrastructure
Operations Orchestration Customer Results
>250man-hours saved per month by 51% of surveyed customers
>2500man-hours saved per month by 19% of surveyed customers
Of surveyed customers reduced manual effort and/or intervention
83%
Achieved Excellent value for money
Of surveyed customers increased speed of service delivery and response times
78%
Source: TechValidate survey of OO users
Of surveyed customers increased IT staff productivity/efficiency
74%
Reduce errors
Save time and money
Go faster
Extending Orchestration with Robotic Process Automation
“Robotic Process Automation (RPA) is the application of technology that automates administrative task workflows and processes using software bots.”
—TechRadar: Automation Technologies, Robotics, And AI In The Workforce, Q2 2017, Forrester, 2017
ITPA vs RPA
What’s the difference?
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Automates rule-driven business
processes
Imitates human effort to reduce labor-intensive
processes
Boosts capabilities to manage high-
volume transactions
Handles frequent changes to
applications
Bridges technology gaps between
semi-structured legacy systems
UNATTENDED AUTOMATION • SELF-TRIGGERED • PROCESS EFFICIENT • VIRTUALLY-ENABLED WORKFORCES
What is RPA?
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ITPA vs. RPA
ITPA RPA
Business processes
Hybrid automation
IT processes
Automation with APIs
Reengineer processes
Automation with APIs and robots+
+ Reengineer processes and mimic user actions
Automation Needs
Insurance
▪ Client profile updates▪ Generating renewal
premiums▪ Claims processing▪ Underwriting processes▪ Policy administration and
servicing
Healthcare
▪ Patient registration▪ Provider credential
verification▪ Member eligibility and billing
Finance and Accounting
▪ Requests for overdraft protection
▪ Exception processing▪ Statement reconciliation▪ Credit card applications▪ Dispute resolution
Human Resources
▪ W4 management▪ Benefits administration▪ Onboarding▪ System access and setup▪ Compliance reporting
Miscellaneous
▪ Change of address on multiple systems
▪ Fraudulent account closing▪ Customer complaints
processing▪ Order updates▪ Shipping notifications
▪ IT change requests▪ Ticket handling▪ Robotic IT Help Desk▪ IT asset management▪ IT compliance ▪ Legacy and 3rd party
integrations
IT Operations
Micro Focus RPAIntelligent automation powered by enterprise-ready orchestration
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ProcessBusiness process workflow
BotSoftware agent
OrchestratorRobot controller
For building and maintaining pre-
automated processes
For interacting with business apps and
executing automated processes
For scheduling, remote control, monitoring,
and asset management
Inp
ut
Ou
tpu
t
Micro Focus RPAAutonomous automation powered by enterprise-ready IT orchestration
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INDUSTRY AND MARKET SEGMENTS
DESIGN AUTOMATE ORCHESTRATE.
Finance Insurance Healthcare Manufacturing Telco / IT Energy & Utilities Automotive
Bot
UI Automation
Macro Recording
Orchestration
Security
Scheduler
API
Dashboard
OOTB Content Tools (Add-ins, Wizards) Remote Access
Reporting
Recovery Scenarios
Extensibility
Debugging
Flow Execution
Administration
Studio
Execution
Micro Focus RPAAutonomous automation powered by enterprise-ready IT orchestration
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Watchdog routines
Watchdog Routines
Orchestration Studio
Robotic Routines
Robotic Routines
Recovery Routines
Remediate and Notify
OPERATIONSORCHESTRATION
UNIFIED FUNCTIONAL TESTING
ENABLING DIGITAL OPS
RAPID PROCESS ITERATIONS
MODERNIZING CORE
UFT powering RPA
IDC MarketScape: Worldwide Enterprise Automated Software Quality 2017–2018
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Micro Focus has been named a Leader in the IDC MarketScape: Worldwide Enterprise Automated Software Quality 2017–2018 Vendor Assessment —Driving Business Optimization via DevOps with Continuous Test and IntegrationPublished: December 2017, Doc #US41601117
The report examines Automated Software Quality (ASQ) adoption patterns and trends and how they are impacting business success through the development of high-quality, well-performing, and secure software. As enterprises deploy applications across mixed environments — from web to mobile to cloud to IoT at agile speeds, organizations need a diverse approach to quality and to software deployment.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
Unparalleled Technology Stack
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UI automation for more than 40 Technologies
Pure image-based object recognition (e.g. Flash, Citrix)
Secure and Scalable
Automated Recovery Procedures
We’re introducing a new RPA solution…
…with Operations Orchestration at the core of the solution
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Record screen activities in a simple away
Recorder
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Micro Focus RPA
Parametrization
Process launcher
Modify screen inputs to enable customization
Coming soon
Admin
Micro Focus RPAIntelligent automation powered by enterprise-ready orchestration
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01. A process is created that specifies the detailed instructions for bots to perform.
02.
03.
Bots are then “published” to the repository of the orchestrator.
Each bot—which may be virtualized or physical—is loaded and interacts directly with business applications.
04.
05.
The orchestrator assigns jobs to the bots and monitors their activities.
Users review and resolve any exceptions or escalations found in the process and modifies the process as necessary.
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Demo
DEMO Scenario - SAP User Onboarding
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Robotic Process Automation