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Genpact Consulting


• One time non-repeatable work

• Lean and Six Sigma driven performance improvement

• Embedded at Client locations

• Short term (4-12 week) to Long term (2 year+)

• Project & Change Management

• Outcome/deliverable based

A MECHANISM FOR SUSTAINABLE REDESIGN OF ENTERPRISE PROCESSES FOR THE BENEFIT OF OUR CLIENTS…

Key Characteristics

WHAT IS GENPACT CONSULTING?

Transformation Powered by a Continuum

of Process, Analytics and Technology

Smart

Processes

Measure

,

be

nch

ma

rk,

de

sig

n

Tra

nsfo

rm

tow

ard

s

be

st-

in-c

lass

Ru

n c

ost-

effic

ien

tly

Actionable

Decisions

Bu

sin

ess

Inte

llig

en

ce

An

aly

tica

l

en

ab

lem

en

t

Focused

Technology

En

terp

rise

ap

plic

atio

ns

Go

ve

rna

nce

/

co

ntr

olle

rsh

ip

Analy

tics

LEAN Six Sigma Philosophy + Process Expertise


Enable Smart DecisionsSmart Processes

(SEPSM

) driving metrics choice

Continues Process Improvements

Operating Excellence Framework

Data driven insights

Deep industry and

process expertise

Process

Design

Bench-

marking

Driving

outcomes

Data

Mgmt.

Business

Insights

Intelligent

tech.

Enhanced Use of Big Data

Better Visibility Management

From Efficiency

From Tactical

Tangible financial impact e.g. cost arbitrage,

higher productivity

To Effectiveness

To Strategic

Material financial impact e.g. revenue growth,

cash flow, M&A enablement

…THROUGH A UNIQUE COMBINATION OF DOMAIN/ PROCESS KNOWLEDGE, UNDERSTANDING OF PERFORMANCE DRIVERS AND PROCESS REENGINEERING EXPERTISE


OUR CONSULTING ENGINE DELIVERS SIGNIFICANT BUSINESS IMPACT

THROUGH FOUR TRACKS…

Streamline

Organization

Data & Risk

ManagementRationalize IT

Identify and eliminate /

reduce waste early in

the process chain

Improve productivity

and reduce costs

Avoid duplication of

activities

Minimize the number

of hand-over points

Reduce variations

Separate standard

from complex

activities

Consolidation &

Shared Services

Rationalize sourcing

and supply base

Carve-outs &

outsourcing

Efficiency &

Productivity

Accountable &

Agile

Use historic data to

create actionable MIS

structure & make

informed decisions

Help the business

comply with the

regulatory

requirements –

Identify current gaps,

path to address them

& manage the

process

Standardize

processes, creating

standardized IT

architectures,

eliminating IT legacy

to support straight

through processing

(STP)

Decision Making &

Control

Technology

Optimization

1 432Optimize

Operations

Tracks to Future


Finance and

Accounting

Transformation

Services

Source to Pay

Order to Cash

Record to

Report

Tax &

Treasury

Post Merger

Integration

Support

Data Due

Diligence

Data

Cleansing

Data

Migration

Testing and

Finance

Reconciliation

Consolidate

Service

Centers

IT

Transformation

Services

ERP Lifecycle

Support

SOA Support

Data

Warehouse /

BI

Enterprise

Architecture

Technology

Diagnostics

Deployment

Services

Training

PMO

Set up

Staff Augmen -

tation

Project

Mentoring

Certification

Shared Service

Advisory

Support

Strategy,

Design &

Roadmap

Process

Diagnostics

Country /

Location

Analysis

Build &

Migrate

Support

Continuous

Improvement

Support

WE DRIVE LARGE SCALE TRANSFORMATION IN..


Genpact Consulting

Service Offerings


Enhanced

savings; Move

from a Cost

Center to Profit

Center

Innovation and

Continuous

Improvement as

a culture

Revenue

Enhancement and

Working Capital

Optimization

Reduced

Operational and

Financial Risk &

Cost of

Compliance by

Improved End

Customer

Satisfaction

Improved

Insights/ reduced

‘Time to

Decision’

WE HELP ORGANIZATIONS ACHIEVE BUSINESS OUTCOMES

Source: Genpact experience

Higher Progression Moderate Progression Low Progression


OUR CONSULTING OFFERINGS ARE ‘BUNDLED’ UNDER KEY

PRODUCTIZED OFFERINGS ACROSS INDUSTRIES

Global Business Services (GBS)

Helping set-up and run shared services centers

Integrated Process &

Technology Services (IPTS)

Ensuring investment payback through process-

led IT Transformation

Master Data Management

Optimizing the future state with robust Data &

Analysis Ecosystem

Contact Center Optimization

Creating “channel agnostic” customer service

platforms

CFO Transformation Services

Improving cash flow through end-to-end

optimization

Lean Six Sigma

LSS deployment, driving projects and LSS Training

Risk Management

Advisory services to address enterprise-level

risk


WHY GENPACT


WHY GENPACT – SIGMA C FRAMEWORK FOR BUILDING A PROCESS

EXCELLENCE ECOSYSTEM— “THE DIFFERENTIATOR”

We are “Operators” as well as “Consultants”

Pragmatic approach – Realistic vs

Theoretical

01

Domain expertise – Across BFS,

Insurance, Manufacturing, CPG,

Life Science, Healthcare

03

Training curricula – Extensive

customizable training content

05

Quality DNA – GE Lean Six Sigma

beta site, 610+ BB/MBB, 14,900+

GB, 42,000+ Lean-trained

employee base

02

Operationalization expertise:

Internally - Lived through the journey

across our 60,000+ employees

Externally – $ 3.4 B + business

impact delivered

04

Global presence – Presence in 18

countries …ability to scale and

deploy globally

06


INDUSTRY RECOGNITION AND FRAMEWORKSIn

du

str

y r

ec

og

nit

ion

Gartner Magic Quadrant ranking:

'Leader' for 6th consecutive year in F&A

BPO market, 2015

HfS Capability Blueprints:

‘Winners’ Circle’ in F&A BPO, 2015

Aecus Innovation Awards:

Excellence and Innovation through

outsourcing, Genpact-UCB

partnership, 2015

NelsonHall NEAT rankings:

‘Leader’ in Mortgage and Loan BPO, 2015

‘Leader’ in property and casualty insurance

BPO, 2014

‘Leader’ in capital markets BPO, 2014

Everest Group PEAK Matrix rankings:

‘Leader’ in O2C, P2P and R2R BPO, 2015

‘Leader’ in Supply Chain BPO, 2014

‘Major Contender’ in procurement BPO,

2014

Ec

os

ys

tem

fram

ew

ork

s


LEAN DIGITALSM APPROACH DRIVES DIGITAL IMPACTHARNESSING DESIGN THINKING AND LEAN PRINCIPLES

ADVANCED PROCESS-CENTRIC

DIGITAL TECHNOLOGYCloud/SaaS ∙ Mobility ∙ Dynamic workflows ∙ Advanced visualization ∙ Big data ∙

Robotic process automation ∙ Cognitive computing ∙ NLP ∙ Algorithmic processing ∙

Machine learning ∙ IoT ∙ Virtual data warehousing ∙ Autonomic computing ∙

Intelligence augmentation ∙ Digital security

DESIGN THINKING

Explore value through

end users’ eyes

Explore ∙ Empathize ∙ Diverge ∙ Experiment ∙

Fast iterations

LEAN DIGITALSM

LEAN

Align and deliver agilely

(build to adapt)

Design customer value creation end to end ∙

Tightly align interventions to “true north” outcomes

to reduce effort ∙ Fast iterations ∙ Build to adapt


We reimagine your business

by extending digital’s power

all the way through middle and back office

where it can generate

growth, cost efficiency and business agility.

We architect the

Lean Digital SM

enterprisec