Genetec Security Center Mobile Installation and User Guidedownloads.genetec.com/Mobile/2.1/EN.Security Center...Blackberry Enterprise Server. • Security Center Mobile. Genetec Security

Genetec Security CenterMobile 2.1

Installation and User Guide

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Copyright notice© 2011, 2012 Genetec Inc. All rights reserved.Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this docu-ment are protected under copyright law.The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide.This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc.’s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document’s last revision, and may not reflect the product at all times in the future.In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end–user license agreement."Genetec", "Omnicast", "Synergis", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and Aut-oVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions."Security Center", "Security Center Mobile", "Plan Manager", and the Security Center logo are trademarks of Genetec Inc.Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.All specifications are subject to change without notice.

Document informationDocument title: Genetec Security Center Mobile 2.1 Installation and User GuideDocument number: EN.700.002-V2.1.B(3)Document update date: January 31, 2012You can send your comments, corrections, and suggestions about this guide to [email protected].

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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . vWho should read this guide . . . . . . . . . . . . . . . . viWhat's in this guide . . . . . . . . . . . . . . . . . . viTerminology used in this guide . . . . . . . . . . . . . . . viiWhere to find more information . . . . . . . . . . . . . . . vii

About Security Center documentation . . . . . . . . . . . . . viiAdditional information. . . . . . . . . . . . . . . . . viii

How to provide feedback . . . . . . . . . . . . . . . . . viiiContacting Genetec Technical Assistance . . . . . . . . . . . . . ix

Chapter 1: Introducing Security Center MobileAbout Security Center Mobile . . . . . . . . . . . . . . . 2

Security Center Mobile architecture . . . . . . . . . . . . . 2Security Center Mobile features . . . . . . . . . . . . . . 3

Security Center Mobile 2.1 Release Notes . . . . . . . . . . . . . 5What’s new in Security Center Mobile 2.1 . . . . . . . . . . . . 5Supported mobile devices . . . . . . . . . . . . . . . . 6

Apple Multi-Touch devices . . . . . . . . . . . . . . . 6BlackBerry devices . . . . . . . . . . . . . . . . . 6Android devices . . . . . . . . . . . . . . . . . 6

Supported web browsers . . . . . . . . . . . . . . . . 7Scalability . . . . . . . . . . . . . . . . . . . . 7Security Center requirements . . . . . . . . . . . . . . . 7Security Center interoperability . . . . . . . . . . . . . . 8Omnicast Federation requirements . . . . . . . . . . . . . . 8Security Center Mobile Client/Server compatibility . . . . . . . . . . 8Security Center Mobile Server hardware requirements . . . . . . . . . 9Security Center Mobile Server software requirements . . . . . . . . . 9About the Genetec feedback server . . . . . . . . . . . . . . 9Known limitations . . . . . . . . . . . . . . . . . . 10

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Known issues . . . . . . . . . . . . . . . . . . . 10Resolved issues . . . . . . . . . . . . . . . . . . . 10

Chapter 2: Installing Security Center Mobile ServerBefore you install . . . . . . . . . . . . . . . . . . . 12

Review the Release Notes . . . . . . . . . . . . . . . . 12Configure Users and User Groups in Security Center . . . . . . . . . 12Install Omnicast compatibility packages . . . . . . . . . . . . . 13Configure ports on Security Center Mobile Server and firewall . . . . . . . 14

Install Security Center Mobile Server . . . . . . . . . . . . . . 16

Upgrade Security Center Mobile Server . . . . . . . . . . . . . 17

Chapter 3: Configuring Security Center Mobile ServerInitial configuration . . . . . . . . . . . . . . . . . . 20

About Security Center Mobile Admin Tool . . . . . . . . . . . . 21Log on to the Security Center Mobile Admin Tool . . . . . . . . . . 22Log off the Security Center Mobile Admin Tool . . . . . . . . . . . 22View Security Center Mobile Admin Tool home page . . . . . . . . . 22

Viewing license details . . . . . . . . . . . . . . . . . . 23

Configuring the Security Center Mobile Server . . . . . . . . . . . 24Configure connection settings to Security Center . . . . . . . . . . 24Configure Security Center Mobile Admin Tool SSL certificates . . . . . . . 25Configure Security Center Mobile Admin Tool settings . . . . . . . . . 27Configure Security Center Mobile Client connections . . . . . . . . . 28Configure BlackBerry OTA and push notifications . . . . . . . . . . 29Configure Apple push notifications . . . . . . . . . . . . . . 31

Apple push certificate expiry . . . . . . . . . . . . . . 32Configure Android OTA and push notifications . . . . . . . . . . . 33

Monitoring the Security Center Mobile System . . . . . . . . . . . 35Open Security Center Mobile Admin Tool Monitoring pages . . . . . . . 35About monitoring sessions . . . . . . . . . . . . . . . . 35About monitoring video. . . . . . . . . . . . . . . . . 36About monitoring doors . . . . . . . . . . . . . . . . 37

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About monitoring devices . . . . . . . . . . . . . . . . 38Delete Device . . . . . . . . . . . . . . . . . . . 39

Chapter 4: Installing Security Center Mobile ClientBefore you install . . . . . . . . . . . . . . . . . . . 42

Review the Release Notes . . . . . . . . . . . . . . . . 42Prerequisites for BlackBerry devices . . . . . . . . . . . . . 42Prerequisites for Apple Multi-Touch devices . . . . . . . . . . . 42Prerequisites for Android devices . . . . . . . . . . . . . . 43Prerequisites for firewall . . . . . . . . . . . . . . . . 43

Install Security Center Mobile Client on a Blackberry . . . . . . . . . 44Install Security Center Mobile Client from BlackBerry App World . . . . . . 44Install Security Center Mobile Client using BlackBerry Desktop Manager . . . . 44Install Security Center Mobile Client using OTA deployment . . . . . . . 45

Install Security Center Mobile Client on Apple mobile devices . . . . . . . 45Install Security Center Mobile Client on Android devices . . . . . . . . 46

Install Security Center Mobile Client from Android Market. . . . . . . . 46Install Security Center Mobile Client using OTA deployment . . . . . . . 46

Chapter 5: Using Security Center Mobile ClientSecurity Center Mobile Client Basics . . . . . . . . . . . . . . 48

About Security Center Mobile Client . . . . . . . . . . . . . 49About Security Center Mobile Client application icons . . . . . . . . . 50Open Security Center Mobile Client . . . . . . . . . . . . . 51Configure Security Center Mobile Client options . . . . . . . . . . 52Log on to Security Center Mobile Client . . . . . . . . . . . . 53Use the same mobile device on a different server . . . . . . . . . . 53Log off Security Center Mobile Client . . . . . . . . . . . . . 54

Viewing video . . . . . . . . . . . . . . . . . . . . 55Browse and select cameras . . . . . . . . . . . . . . . . 55Using the camera controls . . . . . . . . . . . . . . . . 57

Viewing doors. . . . . . . . . . . . . . . . . . . . 59Browse and select doors . . . . . . . . . . . . . . . . 59Viewing door events . . . . . . . . . . . . . . . . . 60

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Using door controls . . . . . . . . . . . . . . . . . . 62

Viewing alarms . . . . . . . . . . . . . . . . . . . 65About alarm notifications . . . . . . . . . . . . . . . . 65View an alarm . . . . . . . . . . . . . . . . . . . 66Turn alarms on and off . . . . . . . . . . . . . . . . . 68

Using Favorites . . . . . . . . . . . . . . . . . . . 69Add an entity to Favorites . . . . . . . . . . . . . . . . 69Delete an entity from Favorites . . . . . . . . . . . . . . . 69

Searching for specific entities . . . . . . . . . . . . . . . . 70About searching. . . . . . . . . . . . . . . . . . . 70Search for entities on Apple devices . . . . . . . . . . . . . . 70Search for entities on BlackBerry devices . . . . . . . . . . . . 71Search for entities on Android devices . . . . . . . . . . . . . 71

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PrefaceThis section includes the following topics:

• "Who should read this guide" on page vi• "What's in this guide" on page vi• "Terminology used in this guide" on page vii• "Where to find more information" on page vii• "How to provide feedback" on page viii• "Contacting Genetec Technical Assistance" on page ix

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Preface | Who should read this guide

Who should read this guide

This guide is for two types of readers: system administrators and Genetec Security Center Mobile users.

• System administrators. People responsible for deploying and supporting Security Center Mobile in their enterprise environment. This guide assumes the system admin-istrator has the following: Basic understanding of network and system administration. Working knowledge of BlackBerry Enterprise Server administration. Working knowledge of Apple iTunes and a basic understanding of the Apple Push

Notification Service. Working knowledge of Google Android Market and Google Cloud to Device Mes-

saging service.• Security Center Mobile users. People who will use the Security Center Mobile Client

on their mobile device.

What's in this guide

This guide is organized as follows:

• Chapter 1, “Introducing Security Center Mobile”. This section describes the main functionalities of Security Center Mobile. It also includes the Security Center Mobile release notes.

• Chapter 2, “Installing Security Center Mobile Server”. This section describes the things you need to know and do before you install Security Center Mobile Server.

• Chapter 3, “Configuring Security Center Mobile Server”. This section explains how to use the Admin Tool to configure the Security Center Mobile Server and monitor Secu-rity Center Mobile systems.

• Chapter 4, “Installing Security Center Mobile Client”. This section explains how to install the Security Center Mobile Client on the Apple Multi-Touch devices (iPhone, iPod, iPad), BlackBerry devices, and Android devices.

• Chapter 5, “Using Security Center Mobile Client”. This section explains how to use the main features of Security Center Mobile Client.

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Preface | Terminology used in this guide

Terminology used in this guide

This guide uses the following terminology:

• Apple Multi-Touch devices. iPad, iPhone, and iPod touch mobile devices.• APNS. Apple Push Notification Service.• BES. Blackberry Enterprise Server.• Security Center Mobile. Genetec Security Center Mobile Application.• OTA deployment. Over the Air deployment.• C2DM. Cloud to Device Messaging.

Where to find more information

Security Center includes documentation to help you get started, as well as provides detailed information about the product features. The latest version of the documentation is available from the Genetec Technical Assistance Portal (GTAP).NOTE You’ll need a username and password to log on to GTAP.

About Security Center documentationThe documentation for Security Center is available on the Security Center DVD in the Documentation folder. Security Center includes the following documentation:

• Security Center Release Notes. Describes the release in detail, including new features, fixed issues, and known issues.

• Security Center Installation and Upgrade Guide. Describes the prerequisites for installing Security Center and provides instructions for installing and upgrading Secu-rity Center on your system.

• Security Center Administrator Guide. Provides all the instructions and conceptual information you’ll need to set up, configure, and administer your Security Center sys-tem. This guide is also available from the Config Tool online Help.

• Genetec Security Desk User Guide. Provides the instructions and conceptual informa-tion you need to get started with Security Desk, to monitor and generate reports for AutoVu LPR, Omnicast video surveillance, and Synergis access control systems. This guide is also available from the Security Desk online Help.

• Security Center Video Unit Preconfiguration Guide. Provides task-oriented informa-tion about how to preconfigure a video unit before integrating it to Security Center.

• Security Center Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view exported video files.

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Preface | How to provide feedback

• Security Center Synergis Web Client Quick Reference. Describes how to use the Syn-ergis Web Client to configure and generate reports for Synergis access control entities.

• Creating a Security Center Map. Describes how to create interactive graphical repre-sentation of doors, cameras, alarms, and areas on floor plans.

Additional informationIn addition to the product documentation, you can use the following resources to find out more about Security Center:

• Genetec website. Provides product news and updates. Go to http://www.genetec.com. • Genetec's Technical Assistance Portal (GTAP). Provides in-depth support informa-

tion, including FAQs, knowledge base articles, product forums, as well as product assis-tance tools for our full suite of IP security solutions. Go to http://gtap.genetec.com/.

• Genetec Solutions Training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience and can be customized to meet your specific needs and objectives. Go to http://www.genetec.com/English/Support/Training.

How to provide feedback

Comments, corrections, and suggestions on Genetec documentation can be sent to [email protected] can also let us know the improvements or related information you would like to see in the guide, by filling out or documentation feedback form at: https://spreadsheets.google.com/viewform?formkey=dDB6X2NYeUFPdWJGNDVVWnlVa2xPUXc6MQ.

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http://gtap.genetec.com/

http://www.genetec.com/English/Support/Training/Pages/default.aspx

http://www.genetec.com/English/Support/Training/Pages/default.aspx

mailto:[email protected]?subject=Genetec%20Security%20Center%20Documentation%20Feedback&body=DOC.%20TITLE:%0A%0ADOC.%20NO:%0A%0ACOMMENTS:%0A%0ASPECIFIC%20PROBLEMS:

https://spreadsheets.google.com/viewform?formkey=dDB6X2NYeUFPdWJGNDVVWnlVa2xPUXc6MQ




Preface | Contacting Genetec Technical Assistance

Contacting Genetec Technical Assistance

For more information or support, you can contact Genetec’s Technical Assistance Center (GTAC) in the following ways:

• Genetec’s Technical Assistance Portal (GTAP): For in-depth product technical infor-mation and assistance, customers can log in to the portal at http://gtap.genetec.com.

• GTAP Forum: https://gtapforum.genetec.com• Telephone: 1-514-856-7100. Toll Free (USA & Canada): 1-866-338-2988, from Monday

to Friday, 8:00 AM to 8:00 PM (Eastern time, GMT -5h).Europe: +800 01818200 (Please visit gtap.genetec.com for a list of covered territories.)

No matter how you contact us, you’ll need to have all relevant product information available, including System ID and product version. This information is available from the Help menu.

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http://gtap.genetec.com


1Introducing Security Center Mobile

This section describes the main functionalities of Security Center Mobile. It also includes the Security Center Mobile release notes.

This section includes the following topics:

• "About Security Center Mobile" on page 2• "Security Center Mobile 2.1 Release Notes" on page 5

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Introducing Security Center Mobile | About Security Center Mobile

About Security Center Mobile

Security Center Mobile is a mobile application that allows you to remotely monitor and control your security system over any wireless IP network.

The client application incorporates the pinch/ swipe/ touch functionality on Apple, Android, and BlackBerry devices, as well as the iPad’s additional real-estate, to let you easily search for, monitor, and control thousands of cameras and doors. It also uses push technology, letting you receive system alarms, view entities attached to alarms, and acknowledge alarms in the field.This section includes the following topics:

• "Security Center Mobile architecture" on page 2• "Security Center Mobile features" on page 3

Security Center Mobile architectureSecurity Center Mobile is based on a client/server model that includes the following components:

• Security Center Mobile Server. The server application that connects all mobile devices to Genetec Security Center. Once connected to Security Center, Security Cen-ter Mobile Server pulls video streams directly from the cameras, transcodes the video to M-JPEG, and then streams the video over the network to Security Center Mobile Clients. Security Center Mobile Server also pushes events and automated alarms to Security Center Mobile Client users through the Apple Push Notification Service (APNS), BlackBerry Enterprise Server (BES), and Google Cloud to Device Messaging service (C2DM).

• Security Center Mobile Client. The client application installed on mobile devices. Authorized users use the Security Center Mobile Client to connect to the Security Cen-ter Mobile Server to receive alarms, access live video streams, view the status of doors, and more.

• Security Center Mobile Admin Tool. The web-based administration tool used to con-figure, administer, and monitor Security Center Mobile. From the Admin Tool you can

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validate the license, configure the connection settings and push notifications, and mon-itor your Security Center Mobile system.

Security Center Mobile featuresSecurity Center Mobile Application includes the following features:

• Remote monitoring of a Security Center system and Omnicast systems federated to the Security Center system. You can view video from all camera manufacturers and models supported by the Security Center version you are using, and the Omnicast video sur-veillance system. For a list of major camera manufacturers, see the Genetec web site. (www.genetec.com).

• Remote monitoring of Security Center doors and related events, such as access granted or access denied. You can lock/ unlock doors remotely, override lock/unlock schedules, and view live video from cameras associated with doors.

• Receive, view, and acknowledge Security Center alarms, including access control and video alarms.

• User authentication and password protection, as well as encrypted communication between the Security Center Mobile Client and the Security Center Mobile Server.

• Support for iPod Touch / iPhone / iPad, BlackBerry mobile devices, and Google Android mobile devices.

• Send multiple video streams to several mobile devices at the same time.





• You can view one video stream on iPhone, iPod touch, Blackberry, and Android devices, and up to six video streams at the same time on an iPad.

• PTZ camera control including access to PTZ presets. • Save snapshots for later viewing. Take a snapshot from a live video camera and save it to

photo library on the smart phone.



Introducing Security Center Mobile | Security Center Mobile 2.1 Release Notes

Security Center Mobile 2.1 Release Notes

This section describes the supported devices, system requirements and known issues in Security Center Mobile 2.1.


• "What’s new in Security Center Mobile 2.1" on page 5• "Supported mobile devices" on page 6• "Supported web browsers" on page 7• "Scalability" on page 7• "Security Center requirements" on page 7• "Security Center interoperability" on page 8• "Omnicast Federation requirements" on page 8• "Security Center Mobile Client/Server compatibility" on page 8• "Security Center Mobile Server hardware requirements" on page 9• "Security Center Mobile Server software requirements" on page 9• "About the Genetec feedback server" on page 9• "Known limitations" on page 10• "Known issues" on page 10• "Resolved issues" on page 10

What’s new in Security Center Mobile 2.1Security Center Mobile 2.1 introduces the following new features and enhancements:

• Security Center 5.0 SR1 and later support. Security Center Mobile now supports Security Center 5.0 SR1 and later, which allows you to view video natively from Secu-rity Center. Viewing video through an Omnicast Federation is still supported, but is no longer required to view video.

• Google Android support. Security Center Mobile is now available on mobile devices that support the Google Android operating system, such as the Samsung Captivate smartphone, and Samsung Galaxy Tab.

• Easier client download. You can download the Security Center Mobile Client from Apple iTunes, BlackBerry App World, and Android Market. You can also use OTA (over the air) deployment to install the mobile client on Android devices.




Supported mobile devicesThis release supports the following mobile devices.

• "Apple Multi-Touch devices" on page 6• "BlackBerry devices" on page 6• "Android devices" on page 6

Apple Multi-Touch devices

This release supports the following Apple Multi-Touch devices:

BlackBerry devices

This release supports the following BlackBerry mobile devices:

Android devices

This release supports the following versions of the Google Android operating system:

• Version 2.0 and later (minimum to view video, door events, etc)• Version 2.2 and later (to receive push alarm notifications)

NOTE Please note the following:• Genetec tested and documented Android functionality for Security Center Mobile

based on the following Android devices: the Samsung Captivate smartphone, and Sam-sung Galaxy Tab. The basics of using other Android devices may slightly differ from those described in this guide, so best practice is to have your device’s documentation on hand as a reference.

• The minimum recommended resolution for Android devices is 320 x 480.

Device Models

iPhone 3G and later, iOS 3.1.2 and later.

iPod Touch 2nd generation and later, iOS 3.1.2 and later.

iPad WiFi and WiFi + 3G, iOS 3.2 and later.

Device Models

Bold 9000, 9600, 9700, OS 4.6.1 and later

Curve 8530, 8900, 3G, OS 4.6.1 and later

Storm 1 and 2, OS 4.6.1 and later

Torch 9630, OS 4.6.1 and later




Supported web browsersIn this release, Security Center Mobile Admin Tool is supported by the following web browsers:

• IE 7 and later• Mozilla Firefox• Chrome• Opera• Safari (desktop and mobile versions)• BlackBerry browser• Android browser

ScalabilitySecurity Center Mobile can scale to the following specifications per Security Center Mobile Server.

Best practice: To achieve maximum scalability, use the highest-end server listed in "Secu-rity Center Mobile Server hardware requirements" on page 9.

NOTE To increase system scalability, add additional Security Center Mobile Servers.

• Maximum 50 different Security Center Mobile user accounts can be logged on to a Security Center Mobile Server at the same time.

• Maximum 50 different cameras can be monitored at the same time.• A single user can log on using 300 different mobile devices.

Security Center requirementsTo use Security Center Mobile 2.1:

• You must be connected to Security Center 5.0 SR1 or later.• If connecting to Security Center 5.1 GA, then Hotfix 63615 or later must be installed on

the computer hosting the Security Center server that Security Center Mobile Server connects to.

NOTE Security Center Mobile supports Security Center 4.0 systems if you federate those systems to the Security Center 5.0 SR1 or later. For more information about Security Center Federation, see the Security Center 5.0 Administrator Guide.




Security Center interoperabilitySecurity Center Mobile Server interoperates with Security Center as follows:

If the server is streaming more than 10 cameras at the same time, it is best practice to install Security Center Mobile Server on a different computer than Security Center.

If the server is streaming less than 10 cameras at the same time, you can install Secu-rity Center Mobile Server on the same computer as Security Center, but the com-puter must meet the high-end hardware requirements for Security Center Mobile Server. For more information, see "Security Center Mobile Server hardware require-ments" on page 9.

Omnicast Federation requirementsIn Security Center 5.0 SR1 and later, Omnicast Federation is no longer a prerequisite for viewing video. Video is available natively from Security Center. However, to view video from a federated Omnicast system, your Omnicast system must meet the following requirements:

• The federated Omnicast system must be version 4.4 or later.• You must install the compatibility package for each version of Omnicast federated to

Security Center on the Security Center Mobile Server computer. For more information, see "Install Omnicast compatibility packages" on page 13.

Security Center Mobile Client/Server compatibilityAll versions of Security Center Mobile Client and Server are backward and forward compatible. This means that you can use any version of the client with any version of the server.

The only exception is if you want to use Android push notifications. In this case, you’ll need to install version 2.1 of both Security Center Mobile Client and Security Center Mobile Server.




Security Center Mobile Server hardware requirementsSecurity Center Mobile Server computer requirements depends on the number of cameras and mobile devices in your Security Center Mobile system.

Security Center Mobile Server software requirementsSecurity Center Mobile Server is supported on the following operating systems:

• Microsoft® Windows 7 Professional and Ultimate 32-bit/64-bit• Microsoft® Windows XP Pro SP3 32-bit/64-bit• Microsoft® Windows Vista SP1 Business and Ultimate 32-bit/64-bit• Microsoft® Windows Server® 2003 Standard Edition SP1/SP2/R2 32-bit/64-bit• Microsoft® Windows Server® 2003 Enterprise Edition SP1/SP2/R2 32-bit/64-bit• Microsoft® Windows Server® 2008 Standard Edition SP2/R2 32-bit/64-bit• Microsoft® Windows Server® 2008 Enterprise Edition SP2/R2 32-bit/64-bit

About the Genetec feedback serverGenetec must comply with a set of mandatory requirements and guidelines established by Apple Inc. (“Apple”) to allow Security Center Mobile to send push notifications through the Apple Push Notification Service (APNs). Apple's requirements state that Genetec must maintain a centralized feedback server for all Security Center mobile servers that are installed throughout the world.

If you want to receive push notifications from Security Center Mobile, all of your Security Center mobile servers in operation must connect to the Genetec feedback server in order to exchange the Security Center System ID and device token IDs.

You don’t need to install or configure the Genetec feedback server, but you should verify that it is running using the Security Center Mobile Admin Tool. For more information, see "Configure Apple push notifications" on page 31.

If your system includes: Server requirement

10 cameras streaming to 10 mobile devices, or six cameras streaming to 60 mobile devices.

Intel Core 2 Duo 3.0 GHz2 GB RAM

30 cameras streaming to 30 mobile devices, or 18 cameras streaming to 180 mobile devices.

Quad Core Intel Xeon 2.13 GHz4 GB RAM

50 cameras streaming to 50 mobile devices, or 30 cameras streaming to 300 devices.

2 Processors Quad Core Intel Xeon 2.5 GHz4 GB RAM




Known limitationsSecurity Center Mobile 2.1 includes the following known limitations.

Known issuesSecurity Center Mobile 2.1 does not include any known issues.

Resolved issuesSecurity Center Mobile 2.1 does not include any resolved issues.

Issue Description

27142 In the list of entities on your mobile device, federated Omnicast entities always appear online (in black), even if they are offline. Other entities (doors, areas, cameras) appear in red when they are offline. To verify that your Omnicast Federation is working, try to view its associated video feed. If you can’t view the video feed, the Federation may need to be reestablished.

26245 There is a difference between the way entities are displayed in Security Desk and Security Center Mobile Client for users that do not have the required Security Center privilege to view the entities.

In Security Center Mobile Client, entities are only visible if the user has the proper Security Center privilege to view them. The only exception is for areas in the root entities list. These areas are always visible, but their contents are hidden.

26249 When a “invalid credential” event is received, the mobile client does not automatically switch to the video feed on the side of the door where the event occurred. You’ll need to manually select the camera on that side of the door to view the video feed.

23796 There is a difference between the way door events are displayed in Security Desk and Security Center Mobile Client.

In Security Center Mobile Client, when a cardholder is granted or denied access to a door, the cardholder’s picture is only displayed if the user monitoring the door has the Security Center privileges to view cardholders and visitors. If the user does not have the proper privileges, only the door event is displayed (access granted or access denied).

37010 When you perform a PTZ camera operation in the Security Center Mobile Client, that camera appears in Security Desk as being locked by an administrator, even if you are not logged on to the mobile client as an administrator.

37012 If you move an entity that was originally created within a non-visible area to a visible area, the entity will not appear in your mobile client’s entities list, even after you refresh the list. To view the entity, you need to log off the mobile client and then log back on.



2Installing Security Center Mobile Server

This section explains how to install and upgrade Security Center Mobile Server.


• "Before you install" on page 12• "Install Security Center Mobile Server" on page 16• "Upgrade Security Center Mobile Server" on page 17



Installing Security Center Mobile Server | Before you install

Before you install

This section describes the things you need to know and do before you install Security Center Mobile Server.


• "Review the Release Notes" on page 12• "Configure Users and User Groups in Security Center" on page 12• "Install Omnicast compatibility packages" on page 13• "Configure ports on Security Center Mobile Server and firewall" on page 14

Review the Release Notes Read the "Security Center Mobile 2.1 Release Notes" on page 5 for any known issues and other information about this release.

Configure Users and User Groups in Security CenterIn order to connect to Security Center, Security Center Mobile users must belong to a Security Center user group that is assigned specific user rights.

Best practice:

• In Security Center, create a separate user group for Security Center Mobile users.• If using the video streaming feature only (without alarm notifications), then create one

user account for all users. For example, you could create a user account called “Mobile Video” that all your users can connect to.

For more information about users and user groups in Security Center, see the Security Center Administrator Guide.The following table shows the mandatory and optional Security Center user rights that are required to perform various Security Center Mobile tasks.

Security Center Mobile Tasks Mandatory User Rights Optional User Rights

Minimum required for all Security Center Mobile users

• SDK Log on using the SDK

• View areas• N/A

Alarms • Alarm monitoring• View alarms

• Acknowledge alarms

Video • View cameras• View live video

• PTZ motor privileges




Install Omnicast compatibility packagesBefore installing Security Center Mobile Server, you need to install the Omnicast compatibility packages on your Security Center Mobile Server computer. You must install at least one compatibility pack, and additional compatibility packs for each version of Omnicast federated to Security Center. Compatibility packs are available in the Security Center Mobile installation package.

IMPORTANT

• Do not install the compatibility packs from the Security Center package.• Omnicast 4.8 federations. To view video from Omnicast 4.8 systems, Mobile Server

requires Omnicast compatibility packs 4.7 and 4.8. First install the Omnicast 4.7 com-patibility pack, and then the Omnicast 4.8 compatibility pack. The Omnicast 4.8 com-patibility pack is available for download from the GTAP Product download page, at https://gtap.genetec.com.

1 If required, uninstall all earlier versions of the Omnicast compatibility packages run-ning on the Security Center Mobile Server computer.

2 Navigate to the Security Center Mobile installation package, and double-click setup.3 In the Security Center Mobile Installation splash page, click Compatibility packs.4 In the CompatibilityPacks folder, open the folder that corresponds to the required com-

patibility pack.5 Double-click setup.exe and follow the installer instructions.

Doors (access control) • View doors • Explicitly unlock doors

• Override lock schedules

Security Center Mobile Tasks Mandatory User Rights Optional User Rights


https://gtap.genetec.com



Configure ports on Security Center Mobile Server and firewallThe following diagram shows the port connections that you’ll need to configure to use the Security Center Mobile system. Refer to the following table for configuration information.

Item Port information

A Connection is HTTP or HTTPS.

To connect Security Center Mobile Client to Security Center Mobile Server, open the following ports on the company firewall:• Main port: HTTP (default port is 8100) or HTTPS (default port is 443).• Video port: HTTP (default port is 81011).• BlackBerry OTA deployment: HTTP or HTTPS (default port is 80).

B Connection is HTTP or HTTPS.

To use Security Center Mobile Admin Tool outside the LAN, open the following server administration ports:• HTTP protocol (default port 80).• HTTPS protocol (default port 443).2

C Security Center 5.0 SDK connection. Default port is TCP 5500.




D Video streaming connection is TCP-UDP-Multicast.

E Video streaming connection is TCP-UDP-Multicast.

F Video streaming connection is TCP-UDP-Multicast.

G Omnicast Compatibility Pack connection. Default port is TCP 5001.

H Video streaming connection is TCP-UDP-Multicast.

I BlackBerry push notifications. BlackBerry Enterprise Server and Mobile Data Service default port is 8080 (HTTP or HTTPS).

J Android push notifications (HTTPS connection).

If using the mobile device over a WiFi connection, open port 5228 inbound (TCP) on the company firewall.

K Apple push notifications. Open port 2195 outbound (TCP) so that the Security Center Mobile Server can communicate with gateway.push.apple.com to send push notifications on that port.

If using the mobile device over a WiFi connection, open port 5223 inbound (TCP) on the company firewall.

1. HTTPS not supported for video data.2. When using HTTPS on the Security Center Mobile Admin Tool port, you need to install an SSL certificate, and use

the SSL certificates page of the Admin Tool to bind the SSL certificate to the IP port.

Item Port information



Installing Security Center Mobile Server | Install Security Center Mobile Server

Install Security Center Mobile Server

If you are installing Security Center Mobile Server on an machine that does not have a previous version already installed, follow the steps provided in this section.

IMPORTANT It is recommended that you always install Security Center Mobile Server on a different computer than Security Center. For more information about installing Security Center Mobile Server and Security Center on the same computer, see "Security Center interoperability" on page 8.

Before you begin: read "Before you install" on page 12.

1 Install Omnicast compatibility packages. See "Install Omnicast compatibility packages" on page 13.

2 Navigate to the Security Center Mobile installation package, and double-click setup.exe.3 In the Security Center Mobile Installation splash page, click GSC Mobile Server.4 Follow the installer instructions.5 In the Server Admin Tool Parameters page, you can choose the HTTP port for the Secu-

rity Center Mobile Admin Tool, and click Next.The default is 80.

6 When the installation is complete, click Finish.

After you are done: See "About Security Center Mobile Admin Tool" on page 21.



Installing Security Center Mobile Server | Upgrade Security Center Mobile Server

Upgrade Security Center Mobile Server

If you are upgrading Security Center Mobile Server from a previous version, you don’t need to uninstall the earlier version before installing the new one.

IMPORTANT It is highly recommended that you always install Security Center Mobile Server on a different computer than Security Center. If you want to install them both on the same computer, refer to "Security Center interoperability" on page 8 for more information.

1 Stop the Security Center Mobile Server service.From your Windows Control Panel, click Administrative Tools > Services, and then stop the Genetec Security Center Mobile Server service.

2 Uninstall all earlier versions of the Omnicast compatibility packages.3 Install Omnicast compatibility packages. See "Install Omnicast compatibility packages"

on page 13.IMPORTANT If you are federating Omnicast 4.8 to Security Center, you need to install compatibility packs 4.7 and 4.8.

4 Install Security Center Mobile Server. See "Install Security Center Mobile Server" on page 16.

After you are done: See "About Security Center Mobile Admin Tool" on page 21.



3Configuring Security Center Mobile Server

This section explains how to use the Admin Tool to configure the Security Center Mobile Server and monitor Security Center Mobile systems.


• "Initial configuration" on page 20• "About Security Center Mobile Admin Tool" on page 21• "Configuring the Security Center Mobile Server" on page 24• "Monitoring the Security Center Mobile System" on page 35



Configuring Security Center Mobile Server | Initial configuration

Initial configuration

This section lists the steps required to set up the Security Center Mobile Server for the first time using the Security Center Mobile Admin Tool.

Before you begin: This section assumes you have already installed Security Center Mobile Server. For more information on installing the server, see Chapter 2, “Installing Security Center Mobile Server” on page 11.

The initial configuration of Security Center Mobile Server includes the following steps. For more information on the steps in each task, click the link or refer to the page number.1 "Log on to the Security Center Mobile Admin Tool" on page 222 "Configure Security Center Mobile Admin Tool settings" on page 273 "Configure connection settings to Security Center" on page 244 (Optional) Configure alarm push notifications, see the following:

"Configure BlackBerry OTA and push notifications" on page 29 "Configure Apple push notifications" on page 31 "Configure Android OTA and push notifications" on page 33

After you are done: For more information on how to use the Security Center Mobile Admin Tool, see the sections "Configuring the Security Center Mobile Server" on page 24, and "Monitoring the Security Center Mobile System" on page 35.



Configuring Security Center Mobile Server | About Security Center Mobile Admin Tool

About Security Center Mobile Admin Tool

The Security Center Mobile Admin Tool is the web-based administration tool used to configure, administer, and monitor Security Center Mobile. From the Admin Tool you can validate the application license, configure the connection settings and push notifications, and monitor your mobile system.

The Security Center Mobile Admin Tool home page displays the configuration settings (license, connection, and system status) of your mobile system. The Overview section displays any warnings or errors with your server, if applicable. NOTE The home page is the only page that is automatically refreshed. All other pages must be refreshed manually for changes to be displayed.


• "Log on to the Security Center Mobile Admin Tool" on page 22• "Log off the Security Center Mobile Admin Tool" on page 22• "View Security Center Mobile Admin Tool home page" on page 22



Configuring Security Center Mobile Server | About Security Center Mobile Admin Tool

Log on to the Security Center Mobile Admin ToolBefore you begin: To log on to the Security Center Mobile Admin Tool, you’ll need to know the IP address of the Security Center Mobile Server computer.

1 Open a web-browser, and in the address bar, type one of the following: If you’re logging on to the default port 80 using HTTP, type http://<<Security Center

Mobile Server computer IP address or host name>>/GSCMobileAdmin/main.aspx. If you’re logging on to a port other than 80 and/or using HTTPS, type <<http or

https>>://<<Security Center Mobile Server computer IP address or host name>>:<<port number>>/GSCMobileAdmin/main.aspx.

The Security Center Mobile Admin Tool log on page appears.2 In the log on page, type your username.

The default is Admin. By default, there is no set password. 3 Click Log on.

The Security Center Mobile Admin Tool home page appears.

After you are done: Best practice is to change the default password, see "Configure Secu-rity Center Mobile Admin Tool settings" on page 27.

Log off the Security Center Mobile Admin ToolYou are automatically logged off Security Center Mobile Admin Tool after 15 minutes of inactivity.

• From the Security Center Mobile Admin Tool, click Log Off on the top right of the win-dow.

View Security Center Mobile Admin Tool home pageTo return to the Security Center Mobile Admin Tool home page, click the Security Center Mobile Admin Tool link on the top left of the window.



Configuring Security Center Mobile Server | Viewing license details

Viewing license details

You can view information about your license, your system ID, and Genetec Technical Assistance contact information from the License page.

NOTE You activate your Security Center Mobile license from the Security Center Server Admin. This page displays the portion of the Security Center license that pertains to Security Center Mobile. For more information on license activation, see the Security Center Administrator Guide.

1 Log on to the Security Center Mobile Admin Tool.2 On the Security Center Mobile Admin Tool home page, click the Configuration list, and

select License. The License page appears.



Configuring Security Center Mobile Server | Configuring the Security Center Mobile Server

Configuring the Security Center Mobile Server

This section explains how to configure Security Center Mobile using the Security Center Mobile Admin Tool.


• "Configure connection settings to Security Center" on page 24• "Configure Security Center Mobile Admin Tool SSL certificates" on page 25• "Configure Security Center Mobile Admin Tool settings" on page 27• "Configure Security Center Mobile Client connections" on page 28• "Configure BlackBerry OTA and push notifications" on page 29• "Configure Apple push notifications" on page 31• "Configure Android OTA and push notifications" on page 33

Configure connection settings to Security Center You configure the Security Center connection settings in the Security Center Mobile Admin Tool Security Center page.

NOTE Security Center Mobile Server can only connect to Security Center through the Security Center Administrator account.

Before you begin: You’ll need the Security Center Administrator account and password.


select Security Center.The Security Center page appears.

3 Configure the following:




Directory. Specify the Security Center Directory IP address or hostname. Password. Specify the Security Center administrator password. Port. Specify the port that you want to use to connect to Security Center. State. Indicates if you are Connected to Security Center. User group (Optional). Do one of the following:

Specify the Security Center user group that includes Security Center Mobile users.

Do not specify a user group. When this field is empty all Security Center users can log on from a mobile device.

The State fields indicate if the user group you specified is a valid user group in Secu-rity Center.

4 Click Apply.

Configure Security Center Mobile Admin Tool SSL certificatesYou can view the SSL certificates installed on your machine, and bind them to your IP port in the Security Center Mobile Admin Tool SSL certificates page. You must have at least one valid SSL certificate selected to connect to Security Center using the HTTPS protocol.

NOTE If you’re using Android OTA deployment with HTTPS, you’ll need to have an authentic SSL certificate, such as from VeriSign, to successfully download the mobile client. Self-signed certificates will not work for OTA deployment over HTTPS. For more information, see "Configure Android OTA and push notifications" on page 33.


select SSL certificates.The SSL certificates page appears.




3 From the list of displayed certificates, click Select next to the certificate you want to use.The certificate will be highlighted, and the State field will indicate whether or not the certificate is valid. Clear selection. Clears the selected certificate if there are no ports using HTTPS. Generate test certificate. Creates an SSL certificate for testing purposes.

Although this test certificate allows you to connect using HTTPS, it is not a valid SSL certificate, and is only intended for testing your HTTPS connection. When you attempt to log in using this certificate, you will receive the following message:

Click Continue to this website (not recommended) to logon with your test certificate. Ports. Indicates which ports are currently using HTTPS.

4 Click Apply.




Configure Security Center Mobile Admin Tool settingsYou configure the Security Center Mobile Admin Tool port, user name, and password in the Security Center Mobile Admin Tool Server Administration page.

Before you begin: If using HTTPS, then you need to install an SSL Certificate, and bind the SSL certificate to the IP Ports. For more information, see "Configure Security Center Mobile Admin Tool SSL certificates" on page 25. Contact your system administrator for more information on SSL certificates.


select Server Administration.The Server Administration page appears.

3 Configure the following: Port. Specify the Security Center Mobile Admin Tool port. The default is 80. Use HTTPS. Select to encrypt communications between the Security Center Mobile

Admin Tool and Security Center Mobile Server.NOTE The shortcut to the Security Center Mobile Admin Tool in your Windows start menu will not work if you change the default port number or use HTTPS. You’ll need to type the Admin Tool’s URL into your browser manually. For more information, see "Log on to the Security Center Mobile Admin Tool" on page 22.

Username. Security Center Mobile Admin Tool username. Change password. Select if you want to change the logon password. New password. Type new password. Confirm new password. Retype new password.

4 Click Apply.




Configure Security Center Mobile Client connectionsYou configure the connection ports between Security Center Mobile Server and Security Center Mobile Clients in the Security Center Mobile Admin Tool Mobile Connectivity page.

1 "Log on to the Security Center Mobile Admin Tool" on page 22.2 On the Security Center Mobile Admin Tool home page, click the Configuration list, and

select Mobile Connectivity.The Mobile Connectivity page appears.

3 Configure the port settings for the main communication port between Security Center Mobile Server and Security Center Mobile Clients: Main port. Specify the port. Use HTTPS. Select to encrypt communications (user information and configura-

tion) between Security Center Mobile Server and Security Center Mobile Clients. State. Indicates if the port is open and if it can be used with HTTP (default) or

HTTPS. Test link. Click to verify that the port is open.

4 Configure the port settings for video streaming from Security Center Mobile Server to Security Center Mobile Clients: Video port. Specify the port that will stream video. Test link. Click to verify that the port is open. State. Indicates if the port is open. Session timeout (seconds). Specify how long a user can remain inactive before being

logged out of the mobile application.




Video streaming timeout (minutes). Specify how long the mobile application can continuously stream video before being stopped by the server. If you select None, video streaming will continue indefinitely unless stopped by the user, or the mobile device enters “sleep” mode.

5 Click Apply.

Configure BlackBerry OTA and push notificationsYou configure BlackBerry OTA deployment and the BES push notification ports in the Security Center Mobile Admin Tool BlackBerry page.


select BlackBerry.

3 Configure the BlackBerry OTA settings: Port. Specify the port for OTA deployment between Security Center Mobile Server

and BlackBerry Security Center Mobile Clients. Use HTTPS. Select to encrypt communications between Security Center Mobile

Server and Security Center Mobile Clients (port 80 cannot be used for HTTPS).If you want to reassign the port currently being used for HTTP (for example, port 8080) to HTTPS, do the following:i Enter a different port number (for example, 8081), make sure to clear Use HTTPS,

then click Apply.




ii Enter the number that you were previously using for HTTP (8080 in this exam-ple), select Use HTTPS, then click Apply.

Virtual folder name. Type the name of the folder that contains the BlackBerry appli-cation files. Only alpha-numeric characters are allowed.NOTE The path to the application on the server appears in Server local folder path field.

State. Indicates if the port is open, and if it can be used with HTTP (default) or HTTPS.

Test link. Click to verify that the link to the virtual folder works. This is the link used by users to install Security Center Mobile Client using OTA deployment.

4 Configure the BES push notification settings: Enable. Select to allow push alarm notifications between Security Center Mobile

Server and the BES. BlackBerry Enterprise Server address. Specify the BES web address. BlackBerry push listening port. Specify the port on BlackBerry Security Center

Mobile Clients dedicated to listening for push alarm notifications. NOTE This port should only be changed if your BlackBerry device is already using port 100 for another application.

A warning state indicates that the BES cannot push the notification to some devices.5 Click Apply.




Configure Apple push notificationsYou configure Apple push notifications in the Security Center Mobile Admin Tool Apple page.

When the Security Center Mobile Server sends a push notification, it first verifies that the user of the mobile device has logged on to the Security Center Mobile Client within the last seven days. If the user has not logged on in the last seven days, push notifications are disabled for that user, and an email is sent from Security Center informing the user of the issue. Push notifications are re-enabled automatically the next time the user logs on. CAUTION The performance of the Apple Push Notification Service is not under Genetec’s control. As a result, delivery of critical alarms is dependant on any restrictions applied to the service by Apple.


select Apple.The Apple page appears.

3 Select Enable to turn on push notifications to Apple Security Center Mobile Clients. The State field validates that Security Center Mobile Server can establish a secure con-nection to Gateway.push.apple.com port 2195. It also validates the Apple Push Notifi-cation certificate. This certificate is installed when you install Security Center Mobile Server.The Genetec feedback service ensures that push notifications are sent to Apple devices that have Security Center Mobile installed. It is required to comply with Apple's terms and conditions regarding the Apple Push Notification Service. If you see “Warning” in this field, it means that the feedback service is unable to contact Genetec, and you should contact Genetec Technical Assistance immediately. For more information see "Contacting Genetec Technical Assistance" on page ix.

4 Click Apply.




Apple push certificate expiry

Apple generates push certificates that are valid for one year. Approximately one month before your Apple push certificate is set to expire, the mobile client will attempt to download a new certificate from Genetec. If the client is unable to download a new certificate, the certificate will expire and the State field will display the following message:

If this occurs, make sure that your firewall settings allow the server to contact http://downloads.genetec.com. If the server is still unable to download a new certificate, contact Genetec Technical Assistance. For contact information, see "Contacting Genetec Technical Assistance" on page ix.


http://downloads.genetec.com

http://downloads.genetec.com



Configure Android OTA and push notificationsYou configure Android push notifications in the Security Center Mobile Admin Tool Android page.

CAUTION The performance of the Android C2DM (Cloud to Device Messaging) framework is not under Genetec’s control. As a result, delivery of critical alarms is dependant on any restrictions applied to the service by Android. In addition, the C2DM service is currently in a preliminary beta phase, and therefore Genetec cannot guarantee its performance.

1 Log on to the Security Center Mobile Admin Tool.2 On the Security Center Mobile Admin Tool home page, click the Configuration list,

and select Android.The Android page appears.

3 Configure the Android OTA settings:NOTE You need an authentic SSL certificate, such as from VeriSign, to use Android OTA deployment with HTTPS. For more information, see "Configure Security Center Mobile Admin Tool SSL certificates" on page 25.

Port. Specify the port for OTA deployment between Security Center Mobile Server and Android Security Center Mobile Clients.

Use HTTPS. Select to encrypt communications between Security Center Mobile Server and Security Center Mobile Clients (port 80 cannot be used for HTTPS).If you want to reassign the port currently being used for HTTP (for example, port 8080) to HTTPS, do the following:




i Enter a different port number (for example, 8081), make sure to clear Use HTTPS, then click Apply.

ii Enter the number that you were previously using for HTTP (8080 in this exam-ple), select Use HTTPS, then click Apply.

Virtual folder name. Type the name of the folder that contains the Android applica-tion files. Only alpha-numeric characters are allowed.NOTE The path to the application on the server appears in Server local folder path field.

Test link. Click to verify that the link to the virtual folder works. This is the link used by users to install Security Center Mobile Client using OTA deployment.

State. Indicates if the port is open, and if it can be used with HTTP (default) or HTTPS.

4 Enable push notifications. Enable. Select to allow push alarm notifications between Security Center Mobile

Server and the Android server.The State field validates that Security Center Mobile Server can establish a secure connection to the Android server.

5 Click Apply.



Configuring Security Center Mobile Server | Monitoring the Security Center Mobile System

Monitoring the Security Center Mobile System

This section explains how to monitor your Security Center Mobile system using the Security Center Mobile Admin Tool.


• "Open Security Center Mobile Admin Tool Monitoring pages" on page 35• "About monitoring sessions" on page 35• "About monitoring video" on page 36• "About monitoring doors" on page 37• "About monitoring devices" on page 38• "Delete Device" on page 39

Open Security Center Mobile Admin Tool Monitoring pages1 Log on to the Security Center Mobile Admin Tool.2 On the Security Center Mobile Admin Tool home page, click the Monitoring list, and

select either Sessions, Videos, Doors, or Devices.

About monitoring sessionsYou can monitor the user connections to your Security Center Mobile systems from the Security Center Mobile Admin Tool Sessions page. The top of the page displays the total number of sessions at that point in time.

The Sessions page lists the following information about each user connection:

• Username. Security Center Mobile Client username.• Session count. The number of sessions the user is logged onto.• Log Off. Force user account logoff. This stops video and door streaming to all mobile

devices associated with the user account.




When a user’s privileges are changed in Security Center, the Security Center Mobile Client only reflects the change when the user logs off and logs back on to the client. Forcing logoff is a quick way to update all mobile devices associated with a particular user account. Users are automatically logged back on after a forced logoff.

• Username. Security Center Mobile Client username.• Last access. The last time the Security Center Mobile Client accessed the Security Cen-

ter Mobile system.• Device model. Product model name.• Client version. Security Center Mobile Client version running on the device.• Client IP. IP address of the mobile device.

About monitoring videoYou can monitor the video streams to your Security Center Mobile systems from the Security Center Mobile Admin Tool Videos page. The top of the page displays the total number of video streams at that point in time.NOTE If you lose connection to the video stream on the server side, Apple and BlackBerry devices receive an error message immediately, but Android devices make take up to two minutes to receive the error message.

The Videos page lists the following information about each user connection:

• Camera name. The name of the camera in the Omnicast system.• Connection state. The following status is displayed:

Starting. Trying to connect to Omnicast. Connected (waiting for video stream). Connected to Omnicast and waiting for the

video stream. Streaming. Video content is being sent to connected devices Closed. Closing connection because the are no mobile device watching this camera. Clients connected. The number of Security Center Mobile Clients viewing the cam-

era video stream.




• fps. The maximum frame rate per second that is sent by the Security Center Mobile Server. The actual framerate may vary, depending on the available bandwidth to the connected device.

• KB/s. The amount of bandwidth, in kilobytes per second, used by Security Center Mobile Server to stream the transcoded M-JPEG video.

• Omnicast directory. The location of the camera in the Omnicast directory.• Instance ID. Unique identification number assigned by the camera by Omnicast.

About monitoring doorsYou can monitor the access points (doors and elevators) streamed to your Security Center Mobile system, as well as any camera streams associated with those access points, from the Security Center Mobile Admin Tool Doors page. The top of the page displays the total number of doors/elevators being monitored at that point in time.

The Doors page lists the following information about each user connection:

• Door name. The name of the door in the Security Center system.• Clients connected. The number of client applications monitoring the door.




About monitoring devicesYou can monitor the user connections to your Security Center Mobile systems from the Security Center Mobile Admin Tool Devices page. The top of the page displays the total number of devices that have connected to the Security Center Mobile Server.

The Device page lists the following information about each user connection. Click any of the column headings to sort the list alphabetically by that heading:

• Name. Name assigned to the mobile device.• Username. The last user log on name for the device.• Device model. The product model name.• Notification. Indicates if the server has push notifications enabled on that device.

NOTE Any Apple or Android devices with disabled push notifications are displayed in yellow.

• Phone number. The device phone number. Apple phone numbers are never displayed, and are listed as Not available.




BlackBerry users can specify whether or not to display their phone numbers. If they choose not to display their numbers, the BlackBerry device shows Unknown Number to applications accessing it. This message is set by BlackBerry and cannot be changed.

• OS version. The operating system used by the device.• Client version. The Security Center Mobile Client version running on the device.• Last logon. The last time the user logged on.• Last notification. The last push notification sent to the device.

Delete DeviceWhen a device is no longer in use, you should remove it from the Security Center Mobile system so that push notifications are no longer sent to that device.1 Log on to the Security Center Mobile Admin Tool.2 On the Security Center Mobile Admin Tool home page, click the Monitoring list, and

select Devices.3 On the Devices page, in the device row, click Delete.



4Installing Security Center Mobile Client

This section explains how to install the Security Center Mobile Client on the Apple Multi-Touch devices (iPhone, iPod, iPad), BlackBerry devices, and Android devices.


• "Before you install" on page 42• "Install Security Center Mobile Client on a Blackberry" on page 44• "Install Security Center Mobile Client on Apple mobile devices" on page 45• "Install Security Center Mobile Client on Android devices" on page 46



Installing Security Center Mobile Client | Before you install

Before you install

This section describes the things you need to know and do before you install Security Center Mobile Client.This section includes the following topics:

• "Review the Release Notes" on page 42• "Prerequisites for BlackBerry devices" on page 42• "Prerequisites for Apple Multi-Touch devices" on page 42• "Prerequisites for Android devices" on page 43• "Prerequisites for firewall" on page 43

Review the Release Notes Read the "Security Center Mobile 2.1 Release Notes" on page 5 for any known issues and other information about the release.

Prerequisites for BlackBerry devicesBlackBerry devices need the following prerequisites to receive alarm notifications and stream video on your cellular network.

Prerequisites for Apple Multi-Touch devicesTo receive push alarm notifications on Apple Multi-Touch devices, the device must be configured as follows:

• Apple devices must have access to the Internet. • iPod devices without 3G connectivity must connect to a WiFi network that allows

access to the Internet. You’ll also need to open port 5223 inbound (TCP) on the com-pany firewall.

Feature BlackBerry prerequisite

Receive alarm notifications • Connected to the cellular network.• Activated on the BES server.

Use video streaming on a cellular network

Enable the APN settings. For information on how to configure the APN settings, see http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings.


http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings




Installing Security Center Mobile Client | Before you install

Prerequisites for Android devicesTo receive push alarm notifications on Android devices, the device must be configured as follows:

• Push alarm notifications are supported on Android versions 2.2 and later. • The Android device must have access to the Internet.• Each Android device must be associated to a valid Google Account. • If the device is connecting to the internet using a WiFi network, you’ll need to open

port 5228 inbound (TCP) on the company firewall.

Prerequisites for firewallIn order to log on to Security Center Mobile Server, the firewall on Security Center Mobile Server computer must be configured to allow port 8100 and 8101 to connect.



Installing Security Center Mobile Client | Install Security Center Mobile Client on a Blackberry

Install Security Center Mobile Client on a Blackberry

This section explains the different ways to install Security Center Mobile Client on your Blackberry device.


• "Install Security Center Mobile Client from BlackBerry App World" on page 44• "Install Security Center Mobile Client using BlackBerry Desktop Manager" on page 44• "Install Security Center Mobile Client using OTA deployment" on page 45

Install Security Center Mobile Client from BlackBerry App WorldTo use App World, the BlackBerry device must be connected to the Internet. You’ll also need an App World account.

1 From App World, search for Genetec.2 Download Genetec Security Center Mobile.

The Security Center Mobile icon appears on the Home screen as GSC Mobile.

After you are done: "Open Security Center Mobile Client" on page 51.

Install Security Center Mobile Client using BlackBerry Desktop Manager

You use the Blackberry Desktop Manager and a USB connection to install Security Center Mobile Client from your computer to your BlackBerry.1 Connect your BlackBerry to your computer using a USB cable.2 On your computer, open BlackBerry Desktop Manager.3 Click Add, and navigate to the Security Center Mobile BlackBerry program folder con-

taining the BlackBerry ALX files. Select the folder for the version of your BlackBerry operating system, and then select the.alx file.

4 Click OK. The application appears in the list of installed software.

5 Click Next.The manager installs Security Center Mobile Client on your BlackBerry.

Security Center Mobile appears in the BlackBerry Applications folder.




Installing Security Center Mobile Client | Install Security Center Mobile Client on Apple mobile devices

Install Security Center Mobile Client using OTA deployment You can download Security Center Mobile Client from a browser over a wireless network.

Before you begin: You need to configure your APN (Access Point Name) as follows:

1 From your BlackBerry device, go to Options > Advanced Options > Browser.2 Under Default browser configuration, select Internet Browser.3 Press the Back key, and then select Save.4 Go to Options > Advanced Options > TCP/IP and configure the following:

APN Settings. Select to enable. APN. Enter your wireless provider’s Access Point Name (for example, the Rogers

Wireless APN is “internet.com”). You can find your provider’s APN at http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings.

5 Press the Back key, and then select Save.

To download Security Center Mobile Client:1 Your system administrator will send you an email with a download link.

The required link is displayed in the Security Center Mobile Admin Tool. For more information, see "Configure BlackBerry OTA and push notifications" on page 29.

2 Click the link and follow the on-screen instructions to install Security Center Mobile Client. Security Center Mobile Client is installed to the Download folder.

3 Restart the BlackBerry.


Install Security Center Mobile Client on Apple mobile devices

On Apple devices, you download the Security Center Mobile Client from the App Store.

To use the App Store, the Apple device must be connected to the Internet. You’ll also need an iTunes App Store account. 1 From the App Store, search for Genetec.2 Download Genetec Security Center Mobile.







Installing Security Center Mobile Client | Install Security Center Mobile Client on Android devices

Install Security Center Mobile Client on Android devices

This section explains the different ways to install Security Center Mobile Client on your Android device.


• "Install Security Center Mobile Client from Android Market" on page 46• "Install Security Center Mobile Client using OTA deployment" on page 46

Install Security Center Mobile Client from Android MarketTo use Android Market, the Android device must be connected to the Internet. You’ll also need an Android Market account.

1 From Android Market, search for Genetec.2 Download Genetec Security Center Mobile.



Install Security Center Mobile Client using OTA deploymentYou can download Security Center Mobile Client from the Android browser over a wireless network.

1 Your system administrator will send you an email with a download link. The required link is displayed in the Security Center Mobile Admin Tool. For more information, see "Configure Android OTA and push notifications" on page 33.

2 Click the link and follow the on-screen instructions to install Security Center Mobile Client.




5Using Security Center Mobile Client

This section explains how to use the main features of Security Center Mobile Client.


• "Security Center Mobile Client Basics" on page 48• "Viewing video" on page 55• "Viewing doors" on page 59• "Viewing alarms" on page 65• "Using Favorites" on page 69• "Searching for specific entities" on page 70



Using Security Center Mobile Client | Security Center Mobile Client Basics

Security Center Mobile Client Basics

This section provides the basic information and tasks you need to get started using Security Center Mobile Client.

NOTE To use Security Center Mobile Client, your mobile device must be part of a WiFi or cellular network. The video frame rate may vary, depending on your available bandwidth.


• "About Security Center Mobile Client" on page 49• "About Security Center Mobile Client application icons" on page 50• "Open Security Center Mobile Client" on page 51• "Configure Security Center Mobile Client options" on page 52• "Log on to Security Center Mobile Client" on page 53• "Use the same mobile device on a different server" on page 53• "Log off Security Center Mobile Client" on page 54




About Security Center Mobile ClientSecurity Center Mobile Client is the client component of Security Center Mobile that is installed on mobile devices. You use the Security Center Mobile Client to receive alarms, view door status and events, perform door actions, or view live video streams from your Security Center system. Video streams are displayed as M-JPEG at a maximum of 8 frames per second, depending on your available bandwidth and the device’s CPU.

The Security Center Mobile Client incorporates the tap, swipe, and touch functionality available on Apple, BlackBerry, and Google Android-supported touchscreen devices. On the iPad, the client uses the additional real-estate to display up to six video camera streams.

Best practice: The Google Android operating system is supported on many different types of mobile devices. Genetec used a Samsung Captivate smartphone to show the functional-ity of the Security Center Mobile Client, but you should also have your device’s documen-tation on hand as a reference, as the procedures in this chapter may differ slightly from what is required for your specific device.

Security Center Mobile Client on an iPad.

Security Center Mobile Client on

an iPhone.

Security Center Mobile Client on a BlackBerry Bold.

Security Center Mobile Client on a Google

Android device(Samsung Captivate).




About Security Center Mobile Client application iconsSecurity Center Mobile Client application icons give you one-click access to many of the Security Center Mobile features.

The way icons are displayed on the screen depends on the type of mobile device you are using. For example, on BlackBerry devices the icons are displayed down the left side of the screen, while on Android devices the icons are displayed at the top of the screen. On Apple iPhone and iPod, icons appear in a tab bar at the bottom of the screen, while on the iPad, you need to click the Menu icon to display the application icons.

Icon Name Description

Entities browser

View a list of areas in your Security Center system. The entities in the Entities browser represent the Area entities in your Security Center system. Cameras are grouped under Areas. In the Entities browser, you can browse the cameras and doors in each area, and select the camera/door you want to view.

Alarms View a list of unacknowledged alarms and select the alarm you want to view.

Favorites View a list of areas and cameras you have added to Favorites.

Options View and configure Security Center Mobile Client settings, including the connections settings to Security Center Mobile Server, Security Center username and password, encryption, cellular network, and alarm notification.

Menu (iPad only) View pop-up screen that displays a browser and a tab bar with the Entities, Alarms, Favorites, and Options buttons.

Log on (BlackBerry only) Click to log on.

Log off (BlackBerry only) Click to log off.

Apple Android




Open Security Center Mobile ClientTo open the Security Center Mobile Client, do one of the following:

• BlackBerry devices, navigate to the folder where you saved Security Center Mobile, and click the GSC Mobile icon. By default Security Center Mobile is saved to your Down-loads folder.The first time you start Security Center Mobile Client, you are asked to confirm the fol-lowing: “Do you wish to receive http messages”. Click Yes to receive alarm notifications. “Do you wish to allow the use of your user data”. Click Yes to allow outgoing connec-

tions between Security Center Mobile Client and Security Center Mobile Server.• Apple Multi-Touch devices and Google Android devices, from the Home screen, tap

the GSC Mobile icon.NOTE The first time you use Security Center Mobile on an Apple device, a pop-up message appears asking if Security Center Mobile can send you push notifications. Click OK to continue.

The Security Center Mobile log on screen appears.




Configure Security Center Mobile Client optionsThe first time you open the Security Center Mobile Client, you’ll need to configure the connection settings to Security Center Mobile Server from the Options screen.

From the Options screen, you can also choose to encrypt the user data (not video streams) that is sent between Security Center Mobile Client and Security Center Mobile Server, use your cellular network to send and receive data and video streams, and turn alarm notifications on or off.1 Open Security Center Mobile Client.2 Tap Options.

BlackBerry devices, select Options.

Apple and Android devices, tap the Options icon ( or ).

The Security Center Mobile Options screen appears.

3 Configure the settings as follows: Server. The IP address of the Security Center Mobile Server. Port. Set port. The default is 8100. Username and Password. Enter your Security Center logon name and password. Use HTTPS. Turn encryption on this port on or off. Default is Off.

NOTE Video streams are not encrypted.

Allow Cellular data. Specifies whether or not to use your cellular network to connect to Security Center Mobile Server. When off, you can only connect using Wi-Fi. Default is Off.

Push alarms. Turn alarm notifications on or off. Default is Off.




NOTE When you turn alarm notifications on, Android registers the mobile device with Google C2DM.

4 Save your changes. (Apple and Android devices). Tap Save to save your changes and return to the logon

screen. (BlackBerry devices). Press the Back key, choose Yes to save your changes, then press

the Back key again to return to the logon screen.

Log on to Security Center Mobile ClientYou will remain logged on to Security Center Mobile until you log off.

Best practice: Use the following best practices when logging on:

You should set the access code to protect access to your mobile device. For Apple and Android devices, turn off WiFi on your mobile device if you want to

log on using 3G only. If you leave WiFi on, and the device detects an available WiFi network, it will switch to WiFi automatically, and you may lose connectivity to Secu-rity Center Mobile Server.

To log on to Security Center Mobile Client:1 Open Security Center Mobile Client.2 Tap or select Log on.

Use the same mobile device on a different serverYou can use your mobile device on a different server, but you may receive duplicate push notifications for the same alarm. As a workaround, do one of the following:

On your mobile device, before you log on to a different server, turn push alarms off for your current server. For more information on turning push alarms on and off, see "Turn alarms on and off " on page 68.

From the Security Center Mobile Admin Tool, delete your mobile device from the server you won’t be using. For more information on how to delete a device from the server, see "Delete Device" on page 39.




Log off Security Center Mobile Client1 Do one of the following:

On Apple Multi-Touch devices, click the Close button (“X”) at the top of the screen.On iPhone and iPod touch, you have to navigate back to the root list in the Entity browser to view the Close button. NOTE If your Apple device supports multi-tasking, pressing the Home button does not log you out, it only minimizes the application (it’s still running in the background). To close the application, press the home button twice to view the applications running in the background, touch the Security Center Mobile application icon for a few seconds, and then tap the minus icon.

On BlackBerry, press the Menu key and select Close. Or, press the Back key until you return to the home screen, and select Log out .

On Android, press the Back key until you are prompted to log off.



Using Security Center Mobile Client | Viewing video

Viewing video

With Security Center Mobile Client, you can view a live video stream from a camera in your Security Center system. On the iPad, you can view up to six video streams.

NOTE When opening a new video stream, users are prompted to retry later if the server is too busy (too many video streams already in progress).


• "Browse and select cameras" on page 55• "Using the camera controls" on page 57

Browse and select camerasYou use the Entities browser to find and select the entities you want to view.

In Security Center Mobile Client, the entities in the Entities browser represent the Area entities in your Security Center system. Cameras are grouped under Areas.1 Open Security Center Mobile Client.2 Do one of the following:

(iPhone, iPod touch, BlackBerry, and Android devices) Tap or select the Entities browser icon.

(iPad) Tap the Menu icon , and then select the Entities browser icon.The Entities browser appears.




3 Swipe or scroll through the Entities list, and tap or select an entity.If you select an area, a list of cameras linked to the area appears. Cameras are offline when they appear in red.

4 Swipe or scroll through the cameras list, tap a tile (iPad), and tap or select a camera icon .The camera window appears.




Using the camera controlsYou can use the controls on the camera window to zoom in and out on the camera display. If available on the camera, you can use the flip (rotate camera 180 degrees) and PTZ features. You can also take a snapshot from a live video camera and save it to the photo library on the mobile device.

Task Apple Multi-Touch device

Blackberry Bold BlackBerry Storm/Torch

Android devices

Zoom in/out1 Pinch screen. Press the “I” button to zoom in, and the “O” button to zoom out.2

• Tap screen to zoom in.

• Double-tap screen to zoom out.

• Pinch screen• Press the Menu

key, and select Zoom in or Zoom out.

Change display orientation

Rotate device. The display adjusts to the new orientation.3

Not supported Rotate device. The display adjusts to the new orientation.

Rotate device. The display adjusts to the new orientation.

Pan and tilt1 Swipe left/right to pan.Swipe up/down to tilt.

Move Up/Down/Left/Right on the trackpad.

Swipe left/right to pan.Swipe up/down to tilt.

Swipe left/right to pan.Swipe up/down to tilt.

Flip the image 180 degrees Tap the flip icon. Press the Menu key,

and select Flip.Press the Menu key, and select Flip.

Press the Menu key, and tap Flip.

Return PTZ camera to home position1

Tap the home icon.

Press the Menu key, and select Home.

Press the Menu key, and select Home.

Press the Menu key, and tap Home.




PTZ presets1 Select from the available presets.

Press the Menu key. Select from the available presets, or press the number of the preset on the keypad.

Press the Menu key and select from the available presets.

Press the Menu key, tap Preset, and select from the available presets.

Take snap shotThe image is automatically saved to the device photo library.

(iPad) Tap the Snapshot button.(iPhone, iPod Touch) Tap the camera icon.

Press the Menu key and select Take Snapshot.

Press the Menu key and select Take Snapshot.

Press the Menu key, and tap Take Snapshot.

Maximize or minimize tile (iPad only)

Tap the Fullscreen button.

Not applicable Not applicable Not applicable

Remove entity from tile. (iPad only)

Tap the Clear button.


Select or deselect tile(iPad only)

• Tap screen to select tile.

• Double-tap the screen to deselect tile.


Return to Entities browser list of cameras.

(iPad) Tap the Menu icon , and then select the Entities browser icon.(iPhone, iPod touch). Tap the back button to navigate to the previous area, or tap the Entities browser icon to go to the root entities list.

Press the Back key. Press the Back key. Press the Back key.

1. When you perform a PTZ camera operation in the Security Center Mobile Client, that camera appears in Security Desk as being locked by an administrator, even if you are not logged on to the mobile client as an administrator.

2. In the previous version of Security Center Mobile, the +/- buttons were used to zoom in and out. In this version, the I/O buttons are used to zoom in and out. This may be initially confusing because the BlackBerry keyboard shares the same key for “I” and “-”, and the same key for “O” and “+”.

3. Make sure that the “lock orientation” feature on your Apple device is disabled.



Android devices



Using Security Center Mobile Client | Viewing doors

Viewing doors

With Security Center Mobile you can view the status of access points (doors and elevators) in your Security Center system, and perform door-related actions such as locking and unlocking, or overriding lock/unlock rules. You can also view live video from any cameras associated with your doors or elevators.


• "Browse and select doors" on page 59• "Viewing door events" on page 60• "Using door controls" on page 62

Browse and select doorsYou use the entities browser to find and select the doors you want to view.

In Security Center Mobile Client, the doors in the Entities Browser represent the door entities in your Security Center system. Doors can be listed as individual entities, or as entities within areas, depending on how they are configured in your Security Center system.1 Open Security Center Mobile Client.2 Do one of the following:

(iPhone, iPod touch, BlackBerry, and Android devices) Tap or select the Entities browser icon.

(iPad) Tap the Menu icon , and then select the Entities browser icon.The Entities browser appears.




3 Swipe or scroll through the Entities list, select a tile (iPad), and tap or select a Door icon . If you don’t see a Door icon in the root entities list, tap or select an area, and then

tap or select a Door icon. Doors are offline when they appear in red.The door window appears.

Viewing door eventsThe Door window displays the various door-related events and actions as they occur in Security Center. For more information on door events

The door events are:

• Access granted. The most common event. Access has been granted through a door to a cardholder according to the access rules governing the door or area.

• Access denied. Access has been denied to a door according to the access rules govern-ing the door or area. Cardholders can be denied access for the following reasons: Unassigned credential. At a door or area, a credential has been used that has not been

assigned to any cardholder. Unknown credential. A credential has been used that is unknown to the Security

Center. Expired credential. An expired credential has been used. Inactive credential. A credential with an inactive profile has been used. Lost credential. A credential that has been declared as lost has been used. Stolen credential. A credential that has been declared as stolen has been used.

(iPhone) Access granted:no associated cameras

(iPhone) Access granted:with associated cameras




Inactive cardholder. A cardholder with an inactive profile has attempted to use his or her credential.

• Door open too long. The door has been held open for too long.• Door forced open. The door has been forced open. This event is unavailable with a

readerless door.• Door manually unlocked. In Security Desk, a user has manually unlocked a door.• Request to exit. Someone has pressed the door release button or has triggered a

request to exit motion detector.• Hardware tamper. The tamper input on a unit has been triggered.• Manual station activated. Someone has pulled the door emergency release (manual

pull station).• Input trouble - short. A supervised input has detected a short-circuit.• Input trouble- open. A supervised input has detected an open-circuit.




Using door controlsYou can use the controls in the Security Center Mobile Client to perform door-related actions, such as locking/unlocking a door, or overriding lock/unlock schedules. You can also view live video from cameras associated with doors. For more information on how to control the cameras associated with your doors, see "Using the camera controls" on page 57.



Android devices

View cameras associated to the door.

Tap Cameras.

Tap a camera on Side A, Side B, or tap Do not display a camera to conserve bandwidth (a Door icon is displayed instead of video).

Press Menu button and select Change camera.

Select a camera on Side A, Side B, or select Do not display a camera to conserve bandwidth (a Door icon is displayed instead of video).

Press Menu button, or tap screen, and select Change camera.

Select or tap a camera on Side A, Side B, or select Do not display a camera to conserve bandwidth (a Door icon is displayed instead of video).

Tap Change camera.

Select or tap a camera on Side A, Side B, or select Do not display a camera to conserve bandwidth (a Door icon is displayed instead of video).




Switch to camera controls from the Door window

(iPhone, iPod Touch) Swipe the door control dashboard to the left.

(iPad) Not required. Door and video controls both displayed.

Press Menu button and select Full Menu.

Press Menu button, or tap screen, and select Full Menu.

Press Menu button.

Unlock door for a few seconds

Tap the lock/unlock icon .

Press Menu button and select Unlock.

Press Menu button, or tap screen, and select Unlock.

Tap the lock/unlock icon .

View override options

Tap the Override button.

Press Menu button and select Override lock schedule.

Press Menu button, or tap screen, and select Override lock schedule.

Tap the Override button.

Unlock for maintenance mode

From the override options window, tap the Maintenance mode icon , then tap Apply.

From the override options window, select Maintenance mode, then select OK.

From the override options window, select Maintenance mode, then select OK.

From the override options window, tap the Maintenance mode icon , then tap Apply.

Specify an override schedule

From the override options window, tap the temporary override icon , and configure the settings as follows:• Tap Lock or

Unlock.• Tap Relative,

then specify a fixed override duration.

• Tap Absolute, then specify a beginning and end for the override.

• Tap Apply.

From the override options window, select Temporarily override lock schedule, click OK, then configure the settings as follows:• Select Locked or

Unlocked.• Select Override

for a fixed duration, then specify the duration.

• Select Schedule an override, then specify a beginning and end for the override.

• Select OK.

From the override options window, select Temporarily override lock schedule, click OK, then configure the settings as follows:• Select Locked or

Unlocked.• Select Override

for a fixed duration, then specify the duration.

• Select Schedule an override, then specify a beginning and end for the override.

• Select OK.

From the override options window, tap the temporary override icon , and configure the settings as follows:• Tap Lock or

Unlock.• Tap Relative,

then specify a fixed override duration.

• Tap Absolute, then specify a beginning and end for the override.

• Tap Apply.



Android devices




Cancel overrides From the door window, tap the Override button.

From the door window, press the Menu button, then select Cancel overrides.

From the door window, press the Menu button, or tap screen, then select Cancel overrides.

From the door window, tap the Override button.

Change display orientation

Rotate device. The display adjusts to the new orientation. 1

Not supported Rotate device. The display adjusts to the new orientation.

Rotate device. The display adjusts to the new orientation.

1. Make sure that the “lock orientation” feature on your Apple device is disabled.



Android devices



Using Security Center Mobile Client | Viewing alarms

Viewing alarms

With Security Center Mobile you can receive, view, and acknowledge alarms from Security Center. You can also turn on and off alarm notification.


• "About alarm notifications" on page 65• "View an alarm" on page 66• "Turn alarms on and off " on page 68

About alarm notificationsSecurity Center Mobile uses push notifications to alert you to new alarms in Security Center.

Before you begin: To receive an alarm notification from Security Center, the mobile device’s push notification feature must be configured in Security Center Mobile Server and the Push Alarms option must be turned on in Security Center Mobile Client.

• On BlackBerry devices, alarm notifications appear as a pop-up on your screen. • On Apple Multi-Touch devices:

If Security Center Mobile is not open or is running in the background, then a pop-up appears, and a numbered badge appears on the GSC Mobile icon showing the current number of unacknowledged alarms.

If Security Center Mobile is running, then a sound alerts you to a new alarm, a pop-up appears, and a numbered badge appears on the Alarm tab.

(iPad) The number of active alarms is displayed in brackets in the title bar.• On Android devices, alarm notifications are displayed in the notification bar at the top

of the screen, to the left of the other indicator icons (battery level, signal strength, etc). You can choose to View the alarm or Ignore the alarm. When you ignore the alarm, the alarm appears as an unacknowledged alarm in the Alarm window.To receive an alarm notification from Security Center, the Apple, BlackBerry, and Android push notification feature must be configured in Security Center Mobile Server, and the Push Alarms option must be turned on in Security Center Mobile Client. For more information on how to configure alarm notifications, see the following sections:

• "Configure BlackBerry OTA and push notifications" on page 29• "Configure Apple push notifications" on page 31• "Configure Android OTA and push notifications" on page 33• "Configure Security Center Mobile Client options" on page 52




View an alarmYou can view a list of all unacknowledged Security Center alarms from the Alarms window. From each alarm window you can view information about the alarm, including the event that triggered it, when it was triggered, and the alarm’s identification number. You can also view a live video stream from cameras that are attached to the alarm, and acknowledge the alarm.

NOTE Acknowledged alarms do not appear in the Security Center Mobile Client.

1 Open Security Center Mobile Client.2 Do one of the following:

(iPhone, iPod touch, BlackBerry) Tap or select the Alarms icon .

(iPad) Tap the Menu icon , and then tap or select the Alarms icon .

(Android) Tap or select the Alarms icon .The Alarms window appears.

3 On BlackBerry devices, you can acknowledge the alarm from the Alarms window. Press the Menu key, and select Acknowledge Alarm.

4 On Android devices, acknowledge an alarm by touching and holding the alarm until the Acknowledge window pops up, then tap Acknowledge.

5 To acknowledge all alarms that appear in the Alarms window, do one of the following: On Apple Multi-Touch devices, tap Ack All.

NOTE (iPad only) After you tap Ack all, a dialog box appears with only the option to choose Yes. If you don’t want to acknowledge all the alarms on the page, tap outside the dialog box.




On BlackBerry, press the Menu key, and select Acknowledge All Alarms.NOTE Only the alarms that are displayed on the current page are acknowledged.

On Android devices, press the Menu key, and tap Acknowledge All Alarms.6 To view alarm details, scroll through the Alarms list, and tap or select an alarm.

The alarm window appears.

7 To view a live video stream from a camera attached to the alarm, do one of the follow-ing: On Apple Multi-Touch devices and Android devices, under Attached Entities, tap

the camera. On BlackBerry select the camera.For information on using the camera controls, see "Using the camera controls" on page 57.

8 To acknowledge the alarm, do one of the following: On Apple Multi-Touch devices and Android devices, tap Acknowledge. On BlackBerry devices, press the Menu key, and select Acknowledge Alarm.




Turn alarms on and off You can turn alarm notifications on and off from your mobile device.

Before you begin: You must be logged on to the Security Center Mobile Client.

1 Do one of the following: On Apple Multi-Touch devices or Android devices, tap the Options icon. On BlackBerry devices, from the home screen, select the Options icon.

2 Do one of the following: On Apple Multi-Touch devices, tap Push Alarms to select On or Off, tap Save, and

then log off and log back on to Security Center Mobile Client. On BlackBerry devices, select Push Alarms to clear the check box. On Android devices, tap Push alarms to select On or Off, then tap Save.

NOTE You can also turn off alarms by doing the following:• Disable push notifications on your Apple device. From the Home screen, tap Settings

> Notifications > GSC Mobile, and set each option to OFF.• Disable push notifications from Security Center Mobile Server. You can disable

push notifications for each device type. For more information, see the following sec-tions: "Configure BlackBerry OTA and push notifications" on page 29 "Configure Apple push notifications" on page 31 "Configure Android OTA and push notifications" on page 33



Using Security Center Mobile Client | Using Favorites

Using Favorites

The Security Center Mobile Client allows you to add your most frequently viewed entities to a list of favorites. This allows you to quickly access only the entities that you need.

NOTE Entities listed in your Favorites do not appear in red when they are offline.


• "Add an entity to Favorites" on page 69• "Delete an entity from Favorites" on page 69

Add an entity to FavoritesYou can add entities (areas), doors, and cameras you want to monitor to your Security Center Mobile Favorites.1 To add an entity to Favorites, do one of the following:

• On Apple iPhone and iPod Touch, tap or select the Entities browser icon , and then tap the Favorites icon next to the entity.

The Favorites icon turns yellow . • On Apple iPad, tap the Favorites button in the dashboard.

• On BlackBerry devices, from the home screen, select the Entities browser icon . Select the entity, and press the Menu key, and then select Add to Favorites.

• On Android devices, touch and hold the entity you want to add until the Add to favor-ites pop-up window appears, then tap Add to favorites.

Delete an entity from FavoritesTo delete an entity from Favorites, do one of the following:

• On Apple iPhone and iPod Touch, tap or select the Entities browser icon , and then tap the Favorites icon next to the entity.

The Favorites icon turns grey .• On Apple iPad, tap the Favorites button in the dashboard.

• On BlackBerry devices, from the home screen, select the Entities browser icon , the press the Menu key, and select Favorites.

• On Android devices, touch and hold the entity you want to remove from Favorites until the Remove from favorites pop-up window appears, then tap Remove from favorites.



Using Security Center Mobile Client | Searching for specific entities

Searching for specific entities

The Security Center Mobile Client provides a search feature that you can use to locate specific entities. This option is useful when entities are nested under one or more areas.


• "About searching" on page 70• "Search for entities on Apple devices" on page 70• "Search for entities on BlackBerry devices" on page 71• "Search for entities on Android devices" on page 71

About searchingWhen searching for entities, note the following:

• If you enter text in the Search field (for example “door”), the application searches the page of entities you are currently on, as well as all areas and nested areas, for entity names that contain the word “door”.

• If you leave the Search field blank, but tap Include doors to narrow your search to door entities, the application only searches for doors on the current page of entities. It does not search for doors in areas and nested areas. To search for doors in areas and nested areas, you’ll need to tap Include doors and Include areas (the same applies for cam-eras).

Search for entities on Apple devicesTo perform a search:1 Tap Entities.

The entities list appears. 2 Tap the Search field, then do one of the following (if you don’t see the search field, scroll

to the top of the page): Tap All to search for areas, cameras, and doors. Tap Custom to narrow your search, then tap the back button to return to the main

search window.NOTE If you tap back to the main search screen, you’ll need to first tap All before you can tap Custom to return to the custom search screen.

3 Enter the name or partial name of the entity you’re looking for, then tap Search.

To clear the search field and return to the root Entities list:1 After you’ve finished your search, tap the “x” to the right of the search field.

You’ll return to the main search screen.



Using Security Center Mobile Client | Searching for specific entities

2 Tap Search with an empty search field.

You’ll return to the root Entities screen.

Search for entities on BlackBerry devicesTo perform a search:1 Select Entities.

The entities list appears. 2 Scroll up to the Search field.

The search options appear.3 Do one of the following:

Enter the name or partial name of the entity you’re looking for, then select Search to search for areas, cameras, and doors.

Press the Menu key, select Advanced search, select areas, cameras, or doors to nar-row your search, then select Search.

Search for entities on Android devicesTo perform a search:1 Tap Entities.

The entities list appears. 2 Press the Menu key, then tap Search, or use your Android device’s search button.3 Tap on Areas, Cameras, or Doors to narrow your search results.4 Tap the Search field, enter the name or partial name of the entity you’re looking for,

then tap the search icon .



IndexAAccess denied

see Door eventsAccess granted

see Door eventsAlarms

about alarm notifications, 65receiving duplicates, 53turning on/off, 68viewing, 65

Androidconfiguring OTA deployment, 33

Android push notificationsconfiguring, 33not working, 33

Apple push notificationsconfiguring, 31, 33not working, 31, 33

BBlackBerry

configuring OTA deployment, 29

CCamera controls, 57Changing password, 27Configuring

Security Center Mobile Server, 24SSL certificates, 25

DDoor controls, 62Door events

viewing, 60Door forced open

see Door events

Door manually unlockedsee Door events

Door open too longsee Door events

Doorsviewing, 59

Duplicate alarms, 53Duplicate push notifications, 53

EElevators

see Door controlsEvents

see Door eventsExpired credential

see Door events

FFavorites

using, 69Flip

see Camera controls

HHardware requirements, 9Hardware tamper

see Door events

IInactive cardholder

see Door eventsInactive credential

see Door eventsInput trouble - open

see Door eventsInput trouble - short



Index | K

see Door eventsInstalling

Security Center Mobile Client, 41Security Center Mobile Server, 16

Interoperability, 8

KKnown issues, 10Known limitations, 10

LLog off

Security Center Mobile Admin Tool, 22Security Center Mobile Client, 54

Log onSecurity Center Mobile Admin Tool, 22Security Center Mobile Client, 53

Lost credentialsee Door events

MManual station activated

see Door eventsMonitoring

devices, 38doors, 37sessions, 35using Security Center Mobile Admin Tool, 35video, 36

OOmnicast compatibility

installing compatibility packages, 13Options screen, 52OTA deployment, 29, 33

PPan and tilt

see Camera controls

Passwordchanging, 27

Port configurationfor Security Center Mobile Server, 14

Presetssee Camera controls

PTZ presetssee Camera controls

Push notifications, 31, 33receiving duplicates, 53

RRelease notes, 5Request to exit

see Door eventsResolved issues, 10

SSearch

using, 70Security Center

configuring users and user groups, 12connecting with Security Center Mobile Server, 24interoperability, 8Security Center 5.1 GA requirements, 7

Security Center Mobileabout, 2features, 3known issues, 10known limitations, 10release notes, 5resolved issues, 10

Security Center Mobile Admin Toolabout, 2configuring Android OTA deployment, 33configuring Apple push notifications, 31, 33configuring BlackBerry OTA deployment, 29configuring settings, 27configuring SSL certificates, 25log off, 22log on, 22monitoring, 35monitoring devices, 38



Index | U

monitoring doors, 37monitoring sessions, 35monitoring video, 36Server administration, 27supported web browsers, 7

Security Center Mobile architectureabout, 2

Security Center Mobile Clientabout, 2, 49application icons, 50before installing, 42configure options, 52control cameras, 57control doors, 62how to open, 51installing on Apple devices, 45installing on BlackBerry devices, 44, 46log off, 54log on, 53using favorites, 69viewing alarms, 65viewing door events, 60viewing doors, 59viewing video, 55

Security Center Mobile Serverabout, 2configuring, 24configuring connection to client, 28configuring ports, 14connecting to Security Center, 24connecting to Security Center Mobile Client, 28hardware requirements, 9installing, 16interoperability, 8pre-installation tasks, 12software requirements, 9upgrading, 17

Serverconnecting to client, 28

Server administration, 27Settings

configuring Security Center Mobile Admin Tool, 27

Snapshotsee Camera controls

Software requirements, 9

SSL certificates, 25Stolen credential

see Door eventsSupported devices, 6Supported web browsers, 7

UUnassigned credential

see Door eventsUnknown credential

see Door eventsUpgrading

Security Center Mobile Server, 17Users and user groups

configuring in Security Center, 12

VVideo

control cameras, 57viewing, 55

Video controlssee Camera controls

Viewingalarms, 65doors, 59video, 55

WWeb browsers

see Supported web browsers

ZZoom

see Camera controls



Genetec Security Center Mobile Installation and User Guidedownloads.genetec.com/Mobile/2.1/EN.Security Center...Blackberry Enterprise Server. • Security Center Mobile. Genetec Security

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