General Services Administration Federal Supply and Services … · 2018-09-04 · General Services Administration Federal Supply and Services Authorized Federal Supply Schedule Price

General Services Administration Federal Supply and Services Authorized Federal Supply Schedule Price List

Managed Print Services

FSC Schedule 36 SIN 51 500, SIN 51 501

Solicitation Number – 3FNJ-C1-000001-B For more information on ordering from Federal Supply Schedules click on the FSS

Schedules button at www.fss.gsa.gov

Contract Number: GS-03F-0153X

Contract Period: 07/07/2011 thru 07/07/2016

Table of Contents

Description Page

Customer Information ........................................................................................1

Attachment 1A ...................................................................................................3

ASE’s Approach ..................................................................................................5

Sample Reports ..................................................................................................8

Installation Network Requirements ..................................................................12

Print2Green Security..........................................................................................13

Recycling Program .............................................................................................15

Customer Information

1. Special Item Number (SINs): 2. Maximum Order: 3. Minimum Order: 4. Geographic Coverage: 5. Points of Production: 6. Basic Discounts: 7. Quantity Discounts: 8. Prompt Payment Terms: 9. Government Credit Cards: 10. Delivery Time: 11. FOB Points: 12. Ordering Address: 13. Payment Address: 14. Warranty Provisions: 15. Export Packing:

51 500 & 51 501 $1,000,000 USD – ALL SINs $100.00 USD The 48 Contiguous States and the District of Columbia Various USA Locations SIN 51 500: 2.00% SIN 51 501: Prices herein are net (see Attachment 1A) SIN 51 500: 8% discount for 50 or more devices with a twelve month contract SIN 51 501: N/A SIN 51 500: 2.00% - 20 Days, Net 30 SIN 51 501: 2.00% - 20 Days, Net 30 1.00% discount for any/all purchases made with a Government Credit Card. (SIN 51 500, 51 501). Accepted above and below the micro-purchase threshold. 30 Days After Receipt of Order Destination (48 Contiguous States & District of Columbia) ASE Direct, Inc. 128 Holiday Court, Suite 103 Franklin, TN 37067 Federal ID: 26-1363775 CAGE CODE: 49KA0 ASE Direct, Inc. 128 Holiday Court, Suite 103 Franklin, TN 37067 Guaranteed to the client / customer satisfaction or 90 days from receipt of order. Not Applicable

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Customer Information

16. Government Credit Cards

Terms and Conditions:

17. Empty Toner Return Policy: 18. Installation Terms: 19. Repair Terms: 20. Service and Distributions

Points: 21. Participating Dealers: 22. Preventative Maintenance: 23. Environmental Attributes: 24. DUNS Number: 25. Central Contractor

Registration:

Accepted below and above micro-purchase threshold. All individual cartridges ship with a pre-paid return that is included in the cartridge packaging. On larger orders of 12 or more cartridges, a freight pre-paid cartridge recycling kit is included with the order. Please see page 12 which addresses Installation. ASE will replace or refund the cost of the faulty supply item and repair, or reimburse you for charges necessary to repair your equipment. ASE will ship at no cost replacement of cartridge, cleaning of printer and replacement of any parts or device damaged resulting from the use of our toner cartridge will be covered by ASE. ASE Direct, Inc. 128 Holiday Court, Suite 103 Franklin, TN 37067 Not Applicable Please see page 5, “ASE’s Approach” for a summary of the ASE Production Process, which addresses preventive maintenance Please see page 15 for a summary of the ASE Recycling Program 616385667 Registration active until 9-28-2012

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Attachment 1A

SIN SERVICE PROPOSED UNIT OF ISSUE

OFFERED GSA PRICE

51 501 Project Manager and Coordinator (Fleet Assessment Device Discovery) Per Hour $58.26

51 501 Systems Engineer (Fleet Assessment Cost and/or Energy Base lining) Per Hour $78.99

51 501 Consultant Services - Senior (Fleet Assessment Fleet Optimization Plan) Per Hour $98.74

51 501 Consulting Services - Principal/Manager (Fleet Assessment Gap Analysis) Per Hour $148.11

Labor Category Descriptions

Project Manager and Coordinator (Fleet Assessment Device Discovery) ASE's Project Manager and Coordinator provides for the installation of print fleet assessment monitoring DCA (Data Collection Agent), de-installation of DCA and overall Printer Fleet implementation of any managed services infrastructure required to actively manage an agency's output environment. The ASE Project Manager first schedules a kickoff meeting with the agency Project Manager where a formal project plan is mutually agreed upon. Regularly scheduled meetings provide the agency Project Manager with regular updates on progress and proactive identification of issues and problems presenting risk to the implementation. The Project Manager coordinates additional DCA installations and performance of any special logistics required to affect seamless installation and end user training. There is a formal customer satisfaction process leveraged throughout the deployment to ensure lessons learned are applied to a living project plan as the roll out progresses. A final closing meeting with the agency provides for a handoff to any ASE staff who will manage the environment on an ongoing basis.

Education: High School Diploma

Experience: Minimum of 2 years related experience

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Attachment 1A

Systems Engineer (Fleet Assessment Cost and/or Energy Base lining)

ASE's Systems Engineer is responsible for technical support, develops strategies and plans installations, directs the development and implementation of technical solutions, provides technical and education to support the implementation of ASE's Products. Provides technical support to ASE and its Agency's Project Managers. The System Engineer involves learning activities/tasks associated with own work/role. BA/BS college recruit. May also include highly experienced individuals doing entry-level equivalent work who are non-degreed or degreed in an unrelated field. Learns to work/cooperate with colleagues.

Education: Bachelor’s Degree

Experiences: 2 years related experience.

Consultant Services – Senior (Fleet Assessment Fleet Optimization Plan)

ASE's Senior level consulting services provide recommendations based on analysis of an organizations printing needs and how to improve utilization. Develops and implements customized printing solutions that streamline business processes and workflow, reduce operating costs, and improve productivity. The Senior level demonstrates full competency/mastery in own work area. Is the highest profession level, beyond which promotions occur on a very selective basis. The lowest level at which a fully qualified technical/professional might stabilize for many years.

Education: Bachelor’s Degree

Experience: Minimum of 5 years of related experience

Consulting Services - Principal/Manager (Fleet Assessment Gap Analysis)

ASE's Principal/Manager consulting services provide recommendations based on analysis of organizations existing technology and implementation for process changes of inefficient print behaviors. The Principal/Manager level is viewed as an expert in a given field for a business unit or department. Promotion to this level requires CEO approval. Typically requires formal review and approval for promotion to this level.

Education: Preferred MS/MBA Degree; Bachelors depending on work experience credentials

Experience: 10+ years of related experience

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ASE’s Approach

ASE’s Fleet Assessment Deployment Approach: ASE’s print management consultants and technical staff will shepherd your agency’s IT staff through the entire fleet assessment implementation and deployment process. This document outlines a timeline, implementation and introduction of our best practice experiences how we approach a successful fleet assessment agency wide.

The Data Collection Agent (DCA) is a software tool designed to capture device population, location, meter reads, service alerts, error codes, etc. We normally like to monitor for a minimum of 30 days via the Data Collection Agent.

At this time we can obtain a preliminary analysis of devices that are being monitored by the DCA. This is a printer fleet assessment, not a review of IT Infrastructure. The DCA software is HIPPA compliant, non-intrusive and presenting no security risks.

We view this process as one of collaboration with your IT department where we can understand each sites current knowledge of the print environment, obtain any existing volume, location or populations reports and identify high value department or specialized devices prior to the physical on-site walk through.

ASE supports and “hand holds” the agency through the entire fleet assessment, implementation and deployment phases by taking the following steps:

I. On-Site Kick off Meeting a. Q&A b. Establish milestone dates c. Designate proper agency key POCs

II. Phase I: Device Discovery

a. Days 1 to 29: Start Date i. Install ASE’s Print2Green DCA internally as soon as possible for about 30 days. ii. Provide IT Technical support on DCA configuration and help desk trouble shooting. iii. This will allow the IT to become familiar with the software. It will also raise their comfort level

about installing Print2Green at a facility site. iv. Physical walk through office environments

b. Days 30 to 59: Deploy DCA to Facility Sites i. If agency requires enterprise wide fleet assessment

III. Phase II: Cost and / or Energy Baseline Recommendations

a. Days 60 to 90: Begin to use Analytics to Implement Suggestions i. Set another meeting with resources assigned. This is a long meeting where the minutia is

discussed.

IV. Phase III: Fleet Optimization and Right-Sizing a. 90 Plus Days: Agency has Complete Control of Printing Environment

i. This is where Print2Green reporting and analysis is used extensively with the agency facilities and delivered with a comprehensive report of findings. Providing cost savings identified, print volume and recommendations to reduce TCO (Total Cost Ownership).

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ASE’s Approach

ASE's Print2Green Offers a Total Print Management Program: ASE’s Print2Green Managed Print Solutions (MPS) software, is a global leader in MPS Technology, delivers unparalleled data collection/data integrity and back end support within our family of print management software (ranging from simple rapid assessment to advanced, independently hosted print management).

1. Print Monitoring Software We monitor your printer fleet with a Data Collection Service that enables us to respond proactiverestock supplies or provide service. View the real-time status of your entire printer fleet througintuitive web-based management console. Rich usage reporting provides useful information to effective management decisions to optimize and update the fleet on an ongoing basis.

2. Supplies-Toner We stock a wide range of OEM and compatible cartridges for major printer brands like HP, Xerox, Lexmark and IBM. Even if you have multiple brands of printers in your fleet, you can look to Print2Green as your single source for printer supplies.

3. Printer Service & Parts When a device is down, we are able to handle the problem through our help desk. If onsite support is needed, we respond within 8 hours through a national network of over 350 authorized printer service agents…and growing. Your printers stay online keeping your office productive. Ongoing service ensures that your printers will last longer, extending the lifecycle of your assets.

4. Inventory Management Print2Green software monitors the supply levels in each of your devices and automatically ships out a cartridge to a printer when it is running low. Print2Green reporting allows Auto Toner Replenishment of your cartridges to ensure that your printers do not run out of supplies and reduces the cost of having a large inventory of cartridges in your facilities.

5. Ongoing Print Management Consulting Realize the benefits of continuous improvement. The Print2Green program can provide regular reviews of your usage. Leveraging data from the continuous monitoring system, we work with you to identify usage trends, problem areas and potential cost savings. You benefit from continuous improvement to reduce costs and increase productivity.

6. Trusted Sales Support-Single Point of Contact Although there are many support people behind the scenes facilitating the Print2Green program, you can be assured that one single point of contact will manage and oversee your unique print management needs. Each Print2Green program is custom designed to address each end-user environment.

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ASE’s Approach

How it works? A Data Collector Agent (DCA) software application is installed on a non-dedicated server at the client location. The DCA collects critical printing device data on a predetermined basis and sends the information to the ASE’s centralized database. Users can log into ASE’s web interface to view and analyze the data, or set up automated service alerts, reports, maintenance flags, and meter exports.

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Sample Reports

Device Discovery – Sample Report:

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Sample Reports

Phase II: Cost and/or Energy Baseline – Sample Report:

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Sample Reports

Phase III: Fleet Optimization and Rightsizing – Sample Report:

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Sample Reports

Organizational Gap Analysis – Sample Report:

Additional Available Reports: H Power Usage kWh H Top Ten Printers with Service Errors H Premature Cartridge Swap H Top Ten Printers by Total Volume H Maintenance Kit Levels H Top Ten Printers by Color Volume H Service History Report H Volume Breakdown by Manufacturer H Current Misc. Supply Levels H Volume Breakdown Device Function H Paper Jam Occurrence Report H Monthly Volume Report H Low Cartridge Report H Device Breakdown by Manufacturer H Defective Cartridge Report H New Devices by date Introduced

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Installation/Network Requirements

Installation Requirements The DCA should be installed on an existing networked operations or print server to collect and transmit device data. If no server is available, the DCA can be installed on a single networked computer that will remain powered 24 hours a day, 7 days a week. Data Collection will stop during times when the system is powered off resulting in an interruption of historical data. The following requirements must be met before installing the Print Fleet Data Collector Agent (DCA).

Network Requirements:

H TCP/IP configured

H Port 443 (HTTPS), port 80 (HTTP), or port 21/20 (FTP) must be open for automatic transmission of collected data

System Requirements Each workstation on which you install Local Print Agent must have the following: H Windows operating system (XP and higher supported)

H Microsoft .Net Framework 2.0 SP1 (or higher)

H Ports 35/UDP and 35/TCP must not be used by any other applications

In addition, if you are installing Local Print Agent using push technology, each workstation must have one of the following enabled and accessible:

H Windows Management Instrumentation (WMI)

H Remote Registry services

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Print2Green Security

Data Collection ProcessThe Print2Green Data Collector Agent (DCA) is a

software application that collects printer and copier

metrics from a client’s network. The DCA is installed

on a networked computer running Windows 2000/

XP or higher. It does not require a dedicated com-

puter. The DCA runs as a Windows service, allowing

it to operate 24 hours a day, 7 days a week. You can

customize the transmission interval to determine how

often the DCA will perform a device discovery. After

each discovery, the collected data will be sent to the

Print2Green web server via port 443, port 80 or port

21, using one-way communication only. Once the

data is transmitted, it is made available to designated

users via the Print2Green secure website.

SecurityThe DCA uses standard network protocols including

SNMP (Simple Network Management Protocol), ICMP

(Internet Control Message Protocol), and optionally

PJL (Printer Job Language) to collect printer metrics at

regular intervals from printers, copiers, fax machines,

and multi-function devices on the clients network. No

personal or user data is collected with the DCA. Only

device metrics are collected, such as page counts,

device description and device status. It will never re-

port what has been printed to the device or who has

on the user’s network. Each subnet scanned results

single web page.

Health Care Compliancy The use of Print2Green software applications will not

have an impact on compliance with the Health Insur-

ance Portability & Accountability Act (HIPAA) for covered

entities. This is because the applications do not collect,

house, or transmit any information regarding the content

of print jobs, and thus have no way for accessing, hous-

ing, or transmitting electronic protected health informa-

to obtain appropriate authorization according to your

client’s HIPAA compliance policies to gain access to a

client site to install a Print2Green Data Collector Agent,

or to perform any other business, particularly if you are

using a workstation or an area that has the capability of

accessing ePHI. You should inquire about what authoriza-

tion you will need, if any, beforehand.

Financial CompliancyThe use of Print2Green software applications will not

have an impact on Sarbanes-Oxley compliance as it is not

intended to be used as part of an internal control struc-

ture as outlined in section 404: Management Assessment

of Internal Controls and will not interfere with these

controls. Under this Act, corporate executives become re-

sponsible for establishing, evaluating, and monitoring the

these objectives. Print2Green software is not designed as

an IT control system and will not interfere or put at risk

other systems that are intended for that purpose.

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Print2Green Security

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A summary of the ASE Recycling Program, the details, and overall implementation strategy

are provided below within the Flyer that will accompany each order placed under BPA:

Each shipping container & cartridge box has a label on one of the long sides, that states,

“IMPORTANT: SAVE THIS BOX AND ALL INTERNAL PACKAGING FOR RETURN OF

THE EMPTY CARTRIDGE.”

ASE Direct will recycle each end-of-life toner cartridge & will provide GSA with individual

agency purchase/return rates, details, and statistics of the recycling program in a semi-monthly

report that includes manifests, confirmation of the proper disposal of remaining toner cartridges,

and disposal of packing material used.

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ASE Direct will arrange to have Large/Bulk quantities of cartridges picked up from the

agency(s) facility & returned to our recycling center. When Bulk Pick-Ups are not warranted,

ASE Direct will provide Recycling Bins per location, per individual department, or per

individual Agency to facilitate the return of empty/used toner cartridges for proper recycling.

ASE Direct will ensure that all remaining toner in used cartridges is recycled or disposed of in a

manner that complies with all environmental and human health and safety laws.

Returns using the recycling bins will be tracked by location & reports can be run at anytime

showing the total number of cartridges returned by Agency, and FSSI-wide.

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