General Practice Assessment Questionnaire Data Hetherington at Pavilion 2013/14 23 responses
Dec 16, 2015
Q1: How helpful do you find the receptionists at your GP practice?
Q1: how helpful do you find the receptionists at your GP practice?
62%
33%
0%5%
Very helpful
fairly helpful
not very helpful
Not at all helpful
Q2: How easy is it to get through to someone at your GP practice on the phone?
32%
14%36%
18%0%0% Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried
Q3: How easy is it to speak to a doctor or nurse on the phone at your GP practice?
33%
24%
10%
33%
0%Very easy
Fairly easy
Not very easy
Not at all easy
Don't know / haven't tried
Q4: If you need to see a GP urgently, can you normally get seen on the same day?
50%
30%
20%
Yes
No
Don't know / Neverneeded to
Q5 How important it is to you be able to book appointments ahead of time in your practice?
90%
10%
Important
Not important
Q6: How easy is it to book ahead in your practice?
24%
33%
19%
24%
0%0%
Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried
Q7 / Q8
0
2
4
6
8
10
12
14
16
In Person By phone Online Doesn't apply
How do you normally book your appointments at your practice?
Which of the following methods would you prefer to use to book appointments at your practice?
Q9/10: How quickly do you usually get seen [when you want to see a particular doctor]?
0
1
2
3
4
5
6
Same day or nextday
2-4 days 5 days I don't usuallyneed to be seen
quickly
Don't know,never tried
Excellent Very good Good Fair Poor Very poor Does not apply
Q11/12: How quickly do you usually get seen [when you are willing to see any doctor]?
0
1
2
3
4
5
6
7
8
Same day or nextday
2-4 days 5 days I don't usually needto be seen quickly
Don't know, nevertried
Excellent Very good Good Fair Poor Very poor Does not apply
Q13/14: How long did you wait for your [most recent] consultation to start?
0
0.5
1
1.5
2
2.5
3
3.5
Less than 5minutes
5 - 10 minutes 11-20 minutes 21- 30 mnutes More than 30minutes
There was noset time for my
consultation
Excellent Very good Good Fair Poor Very poor Does not apply
80%
10%
10%
Yes
No
Don't know
Opening TimesQ15: Is the practice currently open at times that are convenient to you?
Don’t know
Q16: Which of the following additional opening hours would make it easier for you to see or speak to someone?
No
Yes
23%
17%
6%18%
18%
18%
Before 8am At lunchtime After 6:30pm
On a Saturday On a Sunday None of these
Seeing doctor of choiceQ17: Is there a particular GP you usually prefer to
see or speak to?
Q18: How often do you see or speak to the GP
you prefer?
Yes
No
There’s usually only one doctor in my surgery
Q19 – 23 How good was the last GP at:
0
2
4
6
8
10
12
Giving youenough time
Listening toyou
Explainingtests and
treatments
Involving youin decisionsabout your
care
Treating youwith care and
concern
Very good Good Fair Poor Very poor Does not apply
Q24: Did you have confidence and trust in the GP you saw or spoke to?
72%
0%
22%
6%
Yes definitley
Yes, to some extent
No, not at all
Don't know / can't say
Q25 – 29: How good was the last nurse at:
0
2
4
6
8
10
12
Giving youenough time
Listening toyou
Explainingtests and
treatments
Involving youin decisionsabout your
care
Treating youwith care and
concern
Very good Good Fair Poor Very poor Does not apply
Q30: Did you have confidence and trust in the nurse you saw or spoke to?
57%
16%
11%
16%
Yes definitley
Yes, to some extent
No, not at all
Don't know / can't say
Q31-33How well does the practice help you to:
0
2
4
6
8
10
12
understand yourhealth problems?
Cope w ith your healthproblems
Keep yourself healthy
Very well Unsure Not very well Does not apply
Q34: Overall, how would you describe your experience of your GP surgery?
0
1
2
3
4
5
6
7
8
Excellent Very good Good Fair Poor Very poor
Q35: Would you recommend your GP surgery to someone who has just moved to your local area?
50%
25%
5%
20%
0%
Yes definitley
Yes, probably
No, probably not
No, definitely not
Don't know
Comments
Thanks always Livia Whyte
1 the last time I requested a repeat prescription it was lost, which resulted in anxiety and time wasting
2 The receptionsit didn't inform me that the GP telephone consultation would take place within an hour of the time given, I had to call back to check I was on the system.
Everything possible is/has been done to make our surgery a very pleasant place from the receptionist to the doctors room to prescriptions to chemist. I'm a very happy and fulfilled patient
Comment on the front: JUST wanted to suggest open wifi for waiting room area. I would use it a lot b4 speaking tp doc. Ect patient.co.uk + nhs.co.uk ect to de stress on net. Mark Wilson SW9 7ND
You don't listen
Demographics of the Survey
Q36 Are you?
Male 33%
Female67%
Male
Female
Q37 How old are you
0
2
4
6
8
10
12
Under 16 16 ro 44 45 to 64 65 to 74 75 or over
Under 16
16 ro 44
45 to 64
65 to 74
75 or over
Q39 What is your Ethnic Group
41%
32%
5%
11%
0%11%
White
Black or Black British
Asian or Asian british
Mixed
Chinese
Other Ethnic group
Q38 Do you have any long-standing health condition?
68%
32%
0%
Yes
No
Don't know/can't say