General Membership Meeting

The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality

Education

October 11, 2013National University

OUTLINEASEAN QualificationsASEAN ToolboxNext StepsReviewCall to Action

Competency & Labor Division Listing242 competency – from ASEAN Common Competency Standards

for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions32 job titles52 qualifications

Certificate IICertificate IIICertificate IVDiploma Advanced Diploma

Combination of:Core and Generic Competencies

Functional Competencies

Primary Division(First Labor Division) (Second Labor Division)Hotel Services Front Office

HousekeepingFood ProductionFood and Beverage Services

Travel Services Travel AgencyTour Operations

Six Labor Divisions

Hotel Services Hotel Services (22 job titles)(22 job titles)Front OfficeFront Office1.1.Front Office ManagerFront Office Manager2.2.Front Office SupervisorFront Office Supervisor3.3.ReceptionistReceptionist 4.4.Telephone OperatorTelephone Operator

5.5.Bell BoyBell Boy

Food ProductionFood Production1.1.Executive ChefExecutive Chef2.2.Demi ChefDemi Chef3.3.Commis ChefCommis Chef4.4.Chef de PartieChef de Partie5.5.Commis PastryCommis Pastry6.6.BakerBaker7.7.ButcherButcher

Housekeeping 1.Executive Housekeeper2.Laundry Manager3.Floor Supervisor4.Room Attendant5.Public Area Cleaner

F&B Services1.F&B Director2.F&B Outlet Manager3.Headwaiter4.Bartender5.Waiter

Travel Services Travel Services (9 job titles)(9 job titles)

Travel AgenciesTravel Agencies

1.1.General ManagerGeneral Manager2.2.Assistant General ManagerAssistant General Manager3.3.Senior Travel ConsultantSenior Travel Consultant 4.4.Travel ConsultantTravel Consultant

Tour OperatorTour Operator1.1.Product ManagerProduct Manager2.2.Sales and Marketing ManagerSales and Marketing Manager3.3.Credit ManagerCredit Manager4.4.Ticketing ManagerTicketing Manager5.5.Tour ManagerTour Manager

Certificate

II Certificate

III Certificate

IV Diploma Advanced Diploma

Sub-Total

Food & Beverage 2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5 Tour

Operation (Management)

2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

TOTAL 11 13 15 7 6 52

Qualifications

Competency ClustersCommon coreRestaurant ServicesEnglish Language ProficiencyManagement & LeadershipTravel Agency – ticketingCommercial CookeryHotel Front Office

Tour Guide ServicesHousekeepingPatisserieSecurity Services Food and Beverage ServiceGeneral AdministrationFinancial AdministrationHuman Resource

Development

Competency Clusters – Hotel Services

Cluster Restaurant ServicesCommon Core 21Commercial Cookery 21Commercial Catering 7Patisserie 10Food & Beverage Service 16Customer Service & Sales Marketing 7General Administration 14Financial Administration 9Human Resource Development 12Management & Leadership 16English Language Proficiency 11

Competency Clusters – Hotel Services

Cluster Front Office & Housekeeping

Common Core 19Hotel Front Office 12Housekeeping 7Security Services 10Customer Service & Sales Marketing 7General Administration 13Financial Administration 8Human Resource Development 12Resource Management 14English Language Proficiency 11

Competency Clusters – Travel Services

Cluster Travel Services

Common Core 16Travel Agency - Ticketing 19Tour Guide Services 19Tour Operations 18Customer Service & Sales Marketing 23General Administration 13Financial Administration 6Human Resource Development 15Resource Management 20English Language Proficiency 4

Sample QualificationFood and Beverage

http://www.tourismindustryboard.org/resources/compiled-reports/

Food and Beverage Qualifications

Certificate II in FB (Waiting)

Advanced Diploma in Food and Beverage ( Management)

Certificate III in FB (Beverage)

Certificate III in FB (Waiting)

Certificate II in FB (Beverage)

Diploma of Food and Beverage (Supervision and Administration)

Certificate IV in FB (Beverage)

Certificate IV in FB (Waiting)

Certificate IV in FB (Operations)

Certificate II in Food and Beverage (Waiting)

There are 21

There are 17

There are 9

• Summary• Restaurant Service - 21• Food and Beverage Service – 17• Financial Administration – 9• Total – 37

Select

only 8

Select 2 out of 11

Competency Matrix for Food &Beverage Qualification

Cluster No.

CII (w)

CIII(W)

CIV(W)

CII (B)

CIII (B)

CIV (B)

CIV (superviso

n)

Dip in (Sup &

Admin)

Ad Dip (Mgt)

Core and Generic Competencies 13 19 21 13 19 21 21 22 22

Common Core 21

8 9

8 9

Food and Beverage Service

1712 12

11

4 5Financial Administration 7 3 3

Customer Service, Sales and Marketing 7 1

3

1

3

4 6

Human Resource Development 8

4

3 3Management and Leadership 17 3 3

General Administration 14 3 4English Language Proficiency 9 2 3 3 2 3 3 3 4 5

any relevant elective 2 5 6 2 5 6 7 16 18

total 25 37 45 25 37 45 46 62 69

Comments on the QualificationInternship/practical placement

For students with no experience, highly recommendedFor students with “sufficient” opportunities to practice is not

needed anymoreFunctional competencies

“elective” in nature, and can be chosen by student, provider or by the employer/industry

Minimum number onlyNo Certificate 1, as very basic, but incorporated in Certificate IIDevelopment of Recognition of Prior Learning, “RPL” to assist those

with experience but no formal qualifications

Go to: http://www.waseantourism.com/

Press “here”

“guest1”

Approved Toolboxes= 47 plus 98

= 145 competencies

Clean and prepare rooms for in-coming

guests

• AM – Assessor Manual, doc and pdf• CS – Competency Standard• PPT – powerpoint• TG Trainer’s Guide, doc and pdf• TM - Trainee’s Manual, doc and pdf

Trainee ManualGlossary of terms &

acronymsTrainee notes/training

contentWork ProjectsSummariesEvaluation SheetRecommended reading

materials.

Trainer GuideTraining PowerPoint

slidesTrainer notesRecommended training

equipment.

Powerpoint Presentation• PowerPoint

Presentation• Instructions for

Trainers for Using PowerPoint

Assessor ManualOral QuestionsWritten Questions with

Model AnswersThird Party StatementObservation ChecklistCompetency Recording

Sheet.

How to use?Training and education providers

Choose the qualificationDownload the appropriate competenciesReview the materialsUndertake a curriculum mapping“enrich” the materials with additional

informationPrepare the final materials

Curriculum MappingCompare

Your school curriculum which is CHED compliantASEAN qualificationsTESDA qualifications

Choose common competenciesAdd “unique” competencies that will create a

“competitive edge,” or “niche”Finalize curriculumAdd assessment and certification as part of your

validation

How to use?Industry

Review and align positions with competency requirements

Align training and development with ASEAN standards

Hire employees who are certified

Next StepsMRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and

CebuConduct ASEAN Assessor and Trainor training in regionMOU with all organizations – DOT, DepEd, TESDA, CHED,

TIBFIIncrease TIBFI MembershipConduct Assessment and Certification

Call to actionThe Impact of ASEAN Mutual Recognition

Arrangement to Tourism & Hospitality Education

Be ….

Helpful OpportunisticSmart-erPatientIndustry relevantTESDA compliantASEAN friendlyBetterLearnedEager

PITABLE

HOS

Are you

OUT?Are you

IN?

I’m IN!

ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

ASEAN QualificationsASEAN ToolboxNext StepsReviewCall to Action

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PhilippinesLearning.

COHREPCOHREPCouncil of Hotel and Restaurant Council of Hotel and Restaurant Educators of the PhilippinesEducators of the Philippines

Email : [email protected] Website : http://www.cohrep.net Secretariat : Carla CoMobile No. : +63 9162444605Fax Number : (02) 527 1761Trunk Line : (02) 527-8251 to 56 local 164

TIBFITIBFITourism Industry Board Foundation Inc.Tourism Industry Board Foundation Inc.Email : [email protected] Website : http://www.tourismindustryboard.org/Secretariat: Christian “Keesha” ButedMobile No.: +63 927 4146809

Tina [email protected]