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User Manual
Gen 1.0
Document Revision History
Rev Date By Description
1.0 Oct 2018 JC Initial
1.1 Feb 2019 JC Removed EULA and added reference to refer to the
separate documentation
1.2 March 2019 JC Update to installation pre-requisites
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COPYRIGHT, DISCLAIMER, TRADEMARKS AND IP
Disclaimer This guide is furnished for informational purposes
only and represents the state of the product at the time of the
document’s last revision date and may not reflect the functionality
or state of the product in future revisions. The contents of this
document are subject to change without notice. iCetana assumes no
responsibility or liability for any errors or inaccuracies that may
appear in the information presented herein. Information in this
document, including URL and other Internet Web site references, is
subject to change without notice. Unless otherwise noted, the
example companies, domain names, e-mail addresses, people, places,
and events depicted herein are fictitious, and have no association
with any real company, domain name, e-mail address, logo, person,
place, or event is intended or should be inferred.
Copyright
© 2019 iCetana Pty. Ltd. All rights reserved. This publication
may not be copied, modified or reproduced in any form, for any
purpose, or included in derivative documents without iCetana’s
prior written consent.
Trademark acknowledgements LiveWallTM is a registered trademark
of iCetana Pty. Ltd. Other trademarks used in this document may be
the trademarks of the manufacturers and venders of the respective
products.
Intellectual property rights iCetana may have patents, patent
applications, trademarks, copyrights, or other intellectual
property rights covering subject matter in this document. Except as
expressly provided in any written license agreement from iCetana,
the furnishing of this document does not give you any license to
these patents, trademarks, copyrights, or other intellectual
property.
Terms and conditions For further information regarding iCetana’s
terms and conditions please refer to the End User Licence
Agreement.
Feedback Please send any comments, corrections and suggestions
about this guide to: [email protected] Or contact iCetana
support via our phone lines:
UK +44 203 769 6667 AU +61 8 6365 0458 US +1 415 528 6212
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CONTENTS
1 INTRODUCTION
..........................................................................................................................
1
1.1
OVERVIEW..................................................................................................................................
1 1.2 CONVENTIONS
.............................................................................................................................
1 1.3 ACRONYMS AND
DEFINITIONS.........................................................................................................
1 1.4 USE OF THIS DOCUMENT
................................................................................................................
2 1.5 CUSTOMER SERVICE
......................................................................................................................
2
2 ICETANA SOLUTION
....................................................................................................................
3
2.1
OVERVIEW..................................................................................................................................
3
3 HOW ICETANA WORKS
...............................................................................................................
4
3.1
OVERVIEW..................................................................................................................................
4 3.2 NORMAL VS. ABNORMAL MOVEMENT
..............................................................................................
4
4 CLIENT APPLICATIONS OVERVIEW
..............................................................................................
5
4.1 APPLICATION ARCHITECTURE
..........................................................................................................
5 4.2 APPLICATION SUMMARY
...............................................................................................................
6
5 INCIDENT WORKFLOW
...............................................................................................................
7
5.1
OVERVIEW..................................................................................................................................
7 5.2 INCIDENT WORKFLOW
...................................................................................................................
7
6 LIVEWALLTM
................................................................................................................................
8
6.1
OVERVIEW..................................................................................................................................
8 6.2 ACCESSING THE LIVEWALLTM
..........................................................................................................
9 6.3 LIVEWALLTM CONTROLS
..............................................................................................................
11 6.4 LIVEWALLTM CONFIGURATION
......................................................................................................
13 6.5 CAMERA FILTER CONFIGURATION
..................................................................................................
15 6.6 SELECTING CAMERAS TO DISPLAY ON THE LIVEWALLTM
......................................................................
16
7 PLAYBACK
.................................................................................................................................
18
7.1
OVERVIEW................................................................................................................................
18 7.2 ACCESSING PLAYBACK
.................................................................................................................
18 7.3 PLAYBACK CONTROLS
.................................................................................................................
20 7.4 CONFIGURING THE PLAYBACK APPLICATION
.....................................................................................
22 7.5 OPERATION
..............................................................................................................................
23 7.6 EXPORTING VIDEO
......................................................................................................................
24 7.7 CREATING INCIDENT REPORTS
.......................................................................................................
24
8
LIVE...........................................................................................................................................
26
8.1
OVERVIEW................................................................................................................................
26 8.2 ACCESSING LIVE
.........................................................................................................................
26 8.3 LIVE CONTROLS
..........................................................................................................................
28 8.4 CONFIGURING THE LIVE APPLICATION
.............................................................................................
29
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9 PLAYBACK WALL
.......................................................................................................................
32
9.1
OVERVIEW................................................................................................................................
32 9.2 ACCESSING THE PLAYBACKWALL
...................................................................................................
32 9.3 PLAYBACKWALL CONTROLS
..........................................................................................................
35 9.4 PLAYBACKWALL CONFIGURATION
.................................................................................................
37 9.5 REVIEWING ANOMALIES FOR A GIVEN TIME AND DATE
.......................................................................
38 9.6 CLOSE EXAMINATION AND INVESTIGATION
......................................................................................
39 9.7 ANOMALY REVIEW CONTROLS
......................................................................................................
40 9.8 EXPORTING VIDEO
......................................................................................................................
41 9.9 CREATING INCIDENT REPORTS
.......................................................................................................
41
10 R-TRACK ANOMALY INFORMATION MANAGEMENT SYSTEM
................................................. 43
10.1 OVERVIEW
..............................................................................................................................
43 10.2 ACCESSING R-TRACK
.................................................................................................................
43 10.3 R-TRACK CONTROLS
..................................................................................................................
44 10.4 CREATING INCIDENT REPORTS
.....................................................................................................
44 10.5 VIEWING INCIDENT REPORTS
......................................................................................................
46 10.6 EDITING INCIDENT
REPORTS........................................................................................................
48 10.7 REVIEWING INCIDENT REPORTS
...................................................................................................
48 10.8 FILTERING INCIDENT REPORT DATA
..............................................................................................
49 10.8.1 FILTER DATE / TIME RANGE (PRE-DEFINED RANGE
SELECTION)..........................................................
50 10.8.2 FILTER DATE / TIME RANGE (SPECIFIC DATE AND
SELECTION)............................................................
50 10.8.3 FILTER BY CAMERA
.................................................................................................................
51 10.8.4 FILTER BY INCIDENT
CATEGORY..................................................................................................
53 10.9 EXPORTING INCIDENT REPORTS
...................................................................................................
54 10.10 INCIDENT ANALYTICS
...............................................................................................................
55
APPENDIX A ACRONYMS AND DEFINITIONS
................................................................................
57
APPENDIX B ICETANA SUPPORT DATA COLLECTION
....................................................................
58
APPENDIX C INSTALL PROCEDURE FOR ICETANA CLIENT APPLICATIONS
..................................... 59
APPENDIX D UNINSTALL PROCEDURE FOR ICETANA CLIENT APPLICATIONS
............................... 62
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LIST OF FIGURES
FIGURE 1: ICETANA SUPPORT PROCESS
.............................................................................................2
FIGURE 2: HIGH-LEVEL TOPOLOGY OF ICETANA.
.................................................................................5
FIGURE 3: LIVEWALLTM DISPLAYING TWO ANOMALIES
.......................................................................11
FIGURE 4: LIVEWALLTM ANOMALY VIDEO PANEL
..............................................................................12
FIGURE 5: LIVEWALLTM ANOMALY VIDEO DISPLAY AREA CONFIGURATION
...............................................13 FIGURE 6:
LIVEWALLTM APPLICATION CONNECTION
CONFIGURATION.....................................................14
FIGURE 7: CAMERA FILTER MANAGEMENT
......................................................................................15
FIGURE 8: PLAYBACK CONTROLS
...................................................................................................20
FIGURE 9: PLAYBACK ANOMALY PANEL
...........................................................................................21
FIGURE 10: PLAYBACK DISPLAY CONFIGURATION
..............................................................................22
FIGURE 11: LIVE APPLICATION DISPLAYING SIX LIVE VIDEO STREAMS
......................................................28 FIGURE 12:
LIVE VIDEO DISPLAY AREA CONFIGURATION
......................................................................29
FIGURE 13: LIVE APPLICATION CONNECTION CONFIGURATION
..............................................................30
FIGURE 14: PLAYBACKWALL DISPLAYING ONE ANOMALY
....................................................................35
FIGURE 15: PLAYBACKWALL ANOMALY VIDEO PANEL
........................................................................36
FIGURE 16: PLAYBACKWALL ANOMALY VIDEO DISPLAY CONFIGURATION
................................................37 FIGURE 17:
ANOMALY REVIEW TOOL CONTROLS
...............................................................................40
FIGURE 18: R-TRACK NAVIGATION BAR
..........................................................................................44
FIGURE 19: INCIDENT FILTERING OPTIONS
.......................................................................................49
FIGURE 20: FILTER CAMERA CONTROLS
..........................................................................................52
FIGURE 21: FILTER BY CATEGORIES
................................................................................................53
FIGURE 22: INCIDENT REPORT FORMATS
........................................................................................55
FIGURE 23: DATA VISUALISATION FILTERS
.......................................................................................55
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1 INTRODUCTION 1.1 Overview
Traditionally, surveillance was intended to allow operators to
see and act on information gathered as it happens. In today’s
digital age with the scale of CCTV infrastructure, the ability to
see where and when it matters is an impossible task. Existing
systems are typically operated reactively using the information
presented from externally generated intelligence resulting from the
effect of unaddressed risk. The goal of iCetana is to see what
matters when it matters most giving you the ability to respond in
real-time to address risk across security, safety and operations
giving your business situational awareness across all aspects of
the organisation. By presenting footage that is most likely to
contain these types of events in real-time, iCetana gives operators
the best possible chance of identifying and addressing risk when it
matters. iCetana’s real-time Artificial Intelligence (AI) assisted
video monitoring learns what is normal for each camera scene and
gains an understanding of what is ordinary so it may present the
operator with footage containing the abnormal events that are most
likely to contain threats and intelligence. Each day the system
adapts to new environmental and behavioural events to establish new
norms to identify unpredictable activity over time. iCetana's
underlying AI-assisted video monitoring can scale to thousands of
cameras in the one installation – future proofing the use of the
video surveillance infrastructure.
1.2 Conventions The following conventions are used throughout
this document:
Points out critical information relating to a topic or step.
Suggests how to apply the information provided for a given topic
or step.
Explains a special case, or expands upon the information
discussed in a topic or step.
1.3 Acronyms and definitions See Appendix A.
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1.4 Use of this document This manual is intended for use by
operators and supervisors. It provides information regarding the
operation of non-administrative tools used to view live and
historical video recorded by iCetana. Explanation of basic
configuration items that may be of use to customise the software is
also provided.
In circumstances where a change in configuration may result in
degradation of system performance, it is highlighted as requiring
assistance from an administrator. We strongly urge you to seek
administrative assistance before changing these values.
This guide assumes no previous experience working with iCetana
products. Later versions of this document will be provided upon the
upgrade of your system where appropriate. An electronic copy is
also available via the iCetana website.
1.5 Customer service Despite best efforts, there may be issues
related to the iCetana system that may need you to contact our
support team. Should you require technical assistance, please
contact iCetana via the published support telephone numbers,
support email or support portal. The following workflow will assist
you to lodge an effective support request.
Identify Identify that there is a problem with the system. There
will usually be a change in the way that the system is operating.
These changes may include a lack of video clip popups, errors,
licensing messages or any other issue which may require
escalation.
Classify Determine the extent of the problem. Is it limited to a
single camera, a group of cameras, or the entire system?
Collect Collect as much information as possible before
contacting iCetana to ensure that our team can get to the bottom of
the issue quickly and as efficiently as possible. Please see the
information collection table in Appendix B for the types of
information that is required.
Contact Contact iCetana via the published support telephone
numbers, support email or support portal. Telephone support is
available from 9 am – 5 pm Australian Western Standard Time.
Figure 1: iCetana support process
While we will make every attempt to respond to your queries as
soon as possible, additional information is available via our
support portal, where you may:
• Download user documentation. • Find answers relating to issues
via the Frequently Asked Questions section of
our website.
Identify Classify Collect Contact
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2 ICETANA SOLUTION 2.1 Overview
iCetana filters incoming video down to a manageable amount,
(approximately 2% of all video), based on whether the movement in
the video is normal or abnormal. From the video clips shown,
operators decide whether the shown event requires action.
The types of actionable events that can be identified
include:
• Suspicious behaviour • Unauthorized access/trespassing –
people and vehicles • Violence and aggressive behaviour • Medical
events • Precursory events – crowd gathering/dispersing • Vandalism
• Camera tampering and theft • Fire
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3 HOW ICETANA WORKS 3.1 Overview
iCetana receives a constant stream of video which it analyses
frame by frame through the application of machine learning to
detect and display footage that is most likely to contain risks and
other events that are of interest to operators by comparing motion
in real-time to that which it has learned as normal. The initial
training period is fourteen days, however, once this has passed the
system continues to learn to allow it to adapt to changing scenes
and environment dynamically.
3.2 Normal vs. abnormal movement The upper image represents
footage containing motion that iCetana regards as being
representative of normal activity within the scene and
subsequently, does not require presentation to the operator. The
lower image represents footage containing abnormal motion that
iCetana considers as an anomaly based on its understanding of the
scene and should be presented to the operator so that it may be
reviewed.
Expected movement
Abnormal movement
Unusual 1%Not normal
Normal
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4 CLIENT APPLICATIONS OVERVIEW The iCetana client applications
are designed to provide efficient tools for viewing video from
cameras configured in iCetana. Each tool is individually tailored
to the task at hand whether that be viewing live video or reviewing
historical video. The iCetana toolkit includes:
• The LiveWallTM for seeing anomalies in real-time. • A suite of
playback tools for viewing past anomalies. • In-built incident
reporting and data visualisation tools.
4.1 Application architecture iCetana applications connect
directly to the iCetana server to subscribe to live events for
display on the LiveWallTM and request historical events for review
using one of the playback tools. The iCetana server also stores
incident reports that are created and retrieved using its r-Track
Anomaly Information Management System. The high-level topology for
the iCetana system appears below.
Figure 2: High-level topology of iCetana.
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4.2 Application summary iCetana’s applications are organised
into core and supplementary applications depending on the task
being performed and expected frequency of use. A summary of each
application appears as follows: Core Applications
LiveWallTM
Displays anomalies as they are happening so that they may be
assessed by an operator to determine whether action is required.
This application is non-interactive. It may be used on operator
machines as well as large wall mounted monitors.
Playback
Allows past anomalies to be re-played individually for further
evaluation or investigation by an operator on a per camera
basis.
PlaybackWall
Displays a historical view of anomalies at a given date and time
for a selected number of cameras. This functionality may be used to
mirror the events displayed on the LiveWallTM during a particular
period.
Supplementary Applications
Live
Displays live streams from each camera contained in a selected
View Group.
r-Track Anomaly Information Management System
Records incident information associated with anomalies that
operators determined required more action. Incident details are
available to all supervisors who to foster real-time and historical
reporting.
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5 INCIDENT WORKFLOW 5.1 Overview
iCetana allows incidents to be reported directly from the
Playback and PlaybackWall tools and the r-Track Anomaly Information
Management System. Details for these incidents are instantly
available throughout the network to assist with response and
reporting. Data captured by real-time and historical reporting
provides valuable business intelligence through may be visualised
using r-Track’s inbuilt tools.
5.2 Incident workflow When an operator sees an event on the
LiveWallTM, they must first determine whether this represents an
actionable incident. Most events displayed to the operator are not
actionable, e.g. loitering, movements through car parks, etc.
However, iCetana does detect numerous events that may represent
precursors, trespassing, damage to people and property that may
require attention. Ultimately, it is up to the operator to assess
and choose the appropriate action for a given situation. The
expected workflow is below:
1 iCetana event iCetana detects an event and displays it on the
LiveWallTM as a short video clip.
2 Operator evaluation Review of live events to determine whether
an action is required.
Note: Most events displayed on the LiveWallTM do not require
action.
3 Action required Logging of the camera name and time and
further examination or investigation using a VMS or video recall
using iCetana’s Playback tool.
Note: Serious incidents and suspicious events may require
additional steps in according with standard operating
procedures.
4 Incident report Post-event follow-up and completion of an
incident report.
Incident reporting categories and sub-categories can be
customised to match your reporting needs.
1. iCetana event
2. Operator evaluation
3. Action required (Incident)
4. Incident report
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6 LIVEWALLTM 6.1 Overview
The LiveWallTM is a configurable grid that displays abnormal
movement to the operator as short video clips as they are
occurring. When the video first appears, the footage displayed is
approximately 7 seconds behind real-time. This footage is played at
3x speed until it catches up. While this is occurring, the square
in the top right of the frame flashes red. Once the video has
caught up and is playing in real-time, the square flashes
green.
iCetana LiveWallTM with no anomalies to display
iCetana LiveWallTM displaying one anomaly
Operators watch the short clips displayed to determine what, if
any, action should be taken. Each video clip is displayed for
approximately 20 seconds up to the default maximum of 45 seconds
before disappearing automatically. This period ensures that there
is footage for operators to obtain sufficient context for
investigation before displaying the next anomaly. If an anomaly
requires further examination or inspection, an extended version may
be reviewed using the Playback tool (Section 7). When an anomaly
appears on the LiveWallTM, the video is stored by iCetana for
future viewing. Supervisors can review all incidents that occurred
within a shift using other tools and create an incident report.
Depending on your system configuration, stored video may be
deleted from iCetana after 4 weeks.
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6.2 Accessing the LiveWallTM To access the LiveWallTM you need
to know the username, password and address of the server.
1. Open the iCetana Applications folder and select the LiveWall
application.
a. Up to Windows 7, click Start > All Programs > iCetana
Applications. b. In Windows 10, click Start > iCetana
Applications.
Windows 7
Windows 10
This will open the Connect to service window.
2. In the Server Address field enter the IP address or hostname
of your iCetana
server. 3. Enter the server Username and Password.
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To connect automatically to the selected server when the
application starts, tick the Remember my login details and Connect
automatically at startup check boxes.
4. Select the View Group containing the cameras that you want to
view.
If you are unable to see a particular View Group that you have
configured, please check that the credentials entered are correct
and click the q button.
5. Click Connect. While the application is connecting the, the
“Connecting”
notification will be displayed on screen.
6. When the application has successfully connected, the Connect
to service window disappears and application is now ready to be
used. Anomalies will appear on the LiveWallTM automatically.
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7. When you have finished using the LiveWallTM you can
disconnect from the server by selecting Disconnect Site under the
File menu. Alternatively, closing the application disconnects you
from the server automatically.
6.3 LiveWallTM controls
Figure 3: LiveWallTM displaying two anomalies
1 File menu Use the File menu to access:
• Connect and disconnect from iCetana servers • Access
application preferences • Exit the application
2 View menu Use the View menu to access: • Manage camera filters
• Show/hide status bar • Go to full screen mode
Note: To exist full screen mode, press the ESC key. 3 Help menu
Use the Help menu to access to the About dialog containing the
software
version. This information is required when contacting support. 4
Anomaly video panel Three video panels are currently displaying an
anomaly. It contains video
and a title bar. More information on the structure of an Anomaly
Video Panel is displayed in Figure 4.
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5 Connection status The Connection Status informs whether the
LiveWallTM is connected to the selected iCetana server. If a
successful connection has not been established, ‘disconnected’ will
be displayed in red to inform that the application is not connected
and is unable to display anomalies.
6 Camera filter Displays the name of the selected camera filter
or “Unfiltered” if a filter has not been applied.
7 iCetana server Displays the name of the iCetana server to
which the application has connected.
8 View group Indicates the View Group selected when the
connection was made to the server.
9 Current date and time Displays the current date and time.
Figure 4: LiveWallTM anomaly video panel
1 Camera name Displays the name of the camera (or alternate
name) that
detected the anomaly. 2 Time and date The date and time for the
video displayed according to time zone
configured (Figure 5). 3 Dismiss anomaly Dismisses the anomaly
from the LiveWallTM if it is not of interest to the
viewer. This action is available when the anomaly is played at
normal speed.
4 Video status indicator Indicates the current play speed of the
anomaly: • Green – the video is being played at normal speed. • Red
– the video is being played at an accelerated rate.
5 Anomaly video Camera footage showing the anomaly.
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6.4 LiveWallTM configuration
Figure 5: LiveWallTM anomaly video display area
configuration
1 DisplayWall configuration Displays the DisplayWall
configuration. 2 LiveWall configuration Displays the LiveWallTM
server connection configuration (Figure 6). 3 Number of rows Sets
the number of rows displayed. 4 Number of columns Sets the number
of columns displayed. 5 Video status indicator Shows/hides the
video status indicator (Figure 4). 6 Camera display name Determines
whether to display the camera name or an alternate identifier
(Figure 4). 7 Maximum video duration Specifies the maximum
anomaly display duration.
Note: Please contact your system administrator. 8 Minimum video
duration Specifies the minimum anomaly display duration.
Note: Please contact your system administrator. 9 Auto next time
Note: This does not apply to anomalies displayed on the
LiveWallTM.
10 Minimum alpha level Adjusts the application’s sensitivity to
anomalies detected by iCetana. Changing this setting will increase
or decrease the anomalies displayed on the LiveWallTM. Note: Please
contact your system administrator. Incorrect settings will affect
system performance.
11 Automatically change grid size
Note: This does not apply to anomalies displayed on the
LiveWallTM.
12 Play key images Reduces the frame rate of displayed video to
enable remote support across a low bandwidth connection. Note:
Please contact your system administrator.
13 Skip start of video Skips a specified number of seconds of
anomaly video displayed. Note: Please contact your system
administrator. Incorrect settings will affect system
performance.
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14 Display time zone Configures the time zone for the date and
time displayed (Figure 4). 15 Label font size Adjusts the font size
used to display camera information (Figure 4). 16 Cancel Closes the
dialog. 17 Reset to defaults Resets ALL settings to factory
defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
18 Apply Applies all changes made. The dialog will remain open.
19 OK Applies all changes made and closes the dialog.
Figure 6: LiveWallTM application connection configuration
1 DisplayWall configuration Displays the DisplayWall
configuration. 2 LiveWall configuration Displays the LiveWallTM
server connection configuration (Figure 6). 3 Full screen mode
Starts the application in full screen mode upon successful
connection to
iCetana. 4 Use soap for live streams Changes the protocol that
the application uses to connect to the iCetana
server. Note: Please contact your system administrator.
Incorrect settings will affect system performance.
5 Soap rendered frame rate Specifies the framerate of anomaly
video displayed. Note: Please contact your system administrator.
Incorrect settings will affect system performance.
6 Initial video speed up Adjusts the play speed of the anomaly
while it catches up to present time. Note: Please contact your
system administrator. Incorrect settings will affect system
performance.
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7 Cancel Closes the dialog. 8 Reset to defaults Resets ALL
settings to factory defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
9 Apply Applies all changes made. The dialog will remain open.
10 OK Applies all changes made and closes the dialog.
6.5 Camera filter configuration
Figure 7: Camera filter management
1 Active filter Allows the selection of a pre-configured filter.
2 Save camera filter list Saves the changes made to a filter. 3
Delete camera filter list Deletes the selected camera filter. 4
Import camera filter Imports a camera filter from a file. 5 Export
camera filter Exports the selected camera filter to a file. 6
Visible camera list Represents the list of cameras in View Group
whose anomalies will
appear. 7 Excluded camera list Represents the list of cameras in
View Group whose anomalies will NOT
appear. 8 Filter management 1 Include all
cameras Moves all cameras to the visible camera list.
2 Exclude selected cameras
Moves the selected camera to the excluded camera list.
3 Switch cameras Swaps the contents of the visible and excluded
camera lists.
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4 Include selected camera
Moves the selected camera to the visible camera list.
5 Exclude all cameras
Moves all cameras to the excluded camera list.
9 Cancel Closes the dialog. 10 All cameras / Apply filter
Enables all cameras or applies the selected filter and closes the
dialog.
6.6 Selecting cameras to display on the LiveWallTM Camera
filters are applied to restrict the anomalies displayed on the
LiveWallTM to a specific subset of the current View Groups. This
feature allows operators to focus on cameras protecting areas of
particular interest, or hide annoying camera feeds from view. e.g.
cameras that require maintenance. 1. To filter the camera feeds
shown on the live wall click Manage Camera Filters
under the View menu.
This will open the Manage Camera Filters window.
2. From this window you may select a predefined Active Filter or
create a new
filter by selecting one or more of the Visible Cameras and
moving them to the
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Excluded Cameras using the Filter Management buttons so that
their feeds are no longer displayed.
More information on the functionality provided in Section
6.5.
3. When you have completed your task click Apply Filter to apply
the filter and close the window.
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7 PLAYBACK 7.1 Overview
When anomalies are identified by iCetana, they are typically
displayed in real-time on the LiveWallTM as a series of short video
clips. When an individual event requires closer inspection, the
Playback application provides the opportunity to re-play the
anomaly, export video as an AVI file (MJPEG encoding) and raise
incidents directly. This application consists of a video viewer, a
control panel, a list of all cameras, and the events for the
selected camera displayed in time order. Anomalies are played
sequentially for a selected camera and period.
7.2 Accessing Playback To access the Playback application, you
need to know the username, password and address of the server.
1. Open the iCetana Applications folder and select the Playback
application.
a. Up to Windows 7, click Start > All Programs > iCetana
Applications. b. In Windows 10, click Start > iCetana
Applications.
Windows 7
Windows 10
This will open the Connect to service dialog
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2. In the Server Address field enter the IP address or hostname
of your iCetana
server. 3. Enter the server Username and Password.
To connect automatically to the selected server when the
application starts, tick the Remember my login details and Connect
automatically at startup check boxes.
4. Click Connect. When the application has successfully
connected, the Connect to
service window disappears, and the application is ready for
use.
8. When you have finished using the Playback you can
disconnect from the server by selecting Disconnect Site under
the File menu. Alternatively, closing the application disconnects
you from the server automatically.
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7.3 Playback Controls
Figure 8: Playback controls
1 File menu Use the File menu to access:
• Connect and disconnect from iCetana servers • Access
application properties • Exit the application
2 View menu Use the View menu to show/hide the status bar 3 Help
menu Use the Help menu to access to the About dialog containing the
software
version. This information is required when contacting support. 4
Camera list Lists all of the cameras connected to iCetana. 5 Event
list Displays the anomalies detected for the selected camera and
date. 6 Anomaly video panel Video representing the anomaly recorded
by iCetana. 7 Time slider Moves to a specific point in the anomaly
8 Report incident Launches the Incident Report dialog. 9 Connection
status The Connection Status informs whether the application is
connected to
iCetana. If a successful connection has not been established,
‘disconnected’ will be displayed in red to inform that the
application is not connected and is unable to retrieve stored
anomalies for post-review.
10 Camera filter Playback does not support the use of camera
filters. Therefore, no filters are applied and “Unfiltered” is
displayed.
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11 Play controls 1 Time and date Displays the date and time of
the video being displayed.
2 Rewind Plays the list of anomalies in reverse. 3 Step backward
Plays the list of anomalies in reverse, at 1x speed. 4 Pause Pauses
the sequential play of anomalies. 5 Step forward Plays the list of
anomalies, at 1x speed. 6 Fast forward Plays the list of
anomalies.
12 Save AVI Saves video from the selected anomaly as an AVI file
(MJPEG encoding). This file is stored on at the selected location
on your computer.
13 Choose date Allows the selection of alternate dates via the
Calendar. 14 iCetana server Displays the name of the iCetana server
to which the application has
connected. 15 Current date and time Displays the current date
and time.
Figure 9: Playback anomaly panel
1 Camera name Displays the name of the camera (or alternate
name) that detected the
anomaly. 2 Time and date The date and the time for the video
being displayed according to the
configured time zone. 3 Video status indicator Indicates the
status of the anomaly feed.
• Green – the video is being played back at normal speed • Black
– there is an issue retrieving the video
4 Anomaly video Camera footage showing the anomaly
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7.4 Configuring the Playback application
Figure 10: Playback display configuration
1 Video status indicator Shows/hides the video status indicator
(Figure 8). 2 Camera display name Determines whether to display the
camera name or an alternate identifier. 3 Play key images Reduces
the frame rate of displayed video to enable remote support
across
a low bandwidth connection. Note: Please contact your system
administrator.
4 Maximum video duration Specifies the maximum anomaly display
duration. Note: Please contact your system administrator.
5 Minimum video duration Specifies the minimum anomaly display
duration. Note: Please contact your system administrator.
6 Auto next time Determines the duration that the current
anomaly is played before a subsequent anomaly is displayed. Note:
Please contact your system administrator.
7 Minimum alpha level Adjusts the application’s sensitivity to
anomalies detected by iCetana. Note: Please contact your system
administrator. Incorrect settings will affect system
performance.
8 Skip start of video Skips a specified number of seconds of
anomaly video displayed. Note: Please contact your system
administrator. Incorrect settings will affect system
performance.
9 Display time zone Configures the time zone for the date and
time displayed (Figure 8). 10 Label font size Adjusts the font size
used to display camera information (Figure 8). 11 Cancel Closes the
dialog. 12 Reset to defaults Resets ALL settings to factory
defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
13 Apply Applies all changes made. The dialog will remain open.
14 OK Applies all changes made and closes the dialog.
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7.5 Operation 1. By default, Playback will display the anomalies
detected for the current date. To
choose a different date to display, click the Choose Date
button.
This will open the Calendar.
2. Select the desired date square (day), and click OK. 3. From
the Camera List, select the camera of interest. This will update
the Event
List and display the anomalies detected for the camera, for the
given day.
4. To begin playing anomalies, select a desired anomaly to start
and click the
appropriate Play Control button to begin viewing.
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7.6 Exporting video Incidents may be exported directly from the
Playback application. This enables operators and supervisors to
share anomaly video at their convenience using a universally
accepted video format (MPEG/AVI).
1. In the Camera List, select the camera that detected the
desired event 2. In the Event List, select the event to export. The
video for the will appear in the
Anomaly Video Panel. 3. Click the Save AVI button.
4. This will open the Save dialog.
5. Select a storage location, enter a suitable file name to Save
As and click Save. 6. The exported video will now be available at
the selected location.
7.7 Creating incident reports Incidents may be reported directly
from the Playback tool. To create an incident from this tool: 1.
Click on the Report Incident button
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The Create Incident Report window will appear
2. The Start and End times are automatically populated with the
anomaly
information. This may be updated by editing these fields
directly. 3. Select the Reporter, Category and Sub-Categories
relating to the incident and
add appropriate Remarks. 4. Click Submit to save the incident
report or Cancel to close the window without
saving. If you have chosen to save the incident report,
confirmation of its creation appears as follows:
5. Click OK and to dismiss the dialog.
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8 LIVE 8.1 Overview
The iCetana Live application allows an operator to view the
current camera feeds for the configured Camera Sets, regardless of
whether anomalies are currently detected or not. This is in
contrast to the LiveWallTM application, which only displays feeds
from cameras when an anomaly is detected.
8.2 Accessing Live To access the Live application, you need to
know the username, password and address of the server.
1. Open the iCetana Applications folder and select the Live
application.
a. Up to Windows 7, click Start > All Programs > iCetana
Applications. b. In Windows 10, click Start > iCetana
Applications.
Windows 7
Windows 10
This will open the Connect to service dialog
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2. In the Server Address field enter the IP address or hostname
of your iCetana
server. 3. Enter the server Username and Password.
To connect automatically to the selected server when the
application starts, tick the Remember my login details and Connect
automatically at startup check boxes.
4. Click Connect. When the application has successfully
connected, the Connect to
service window disappears, and the application is ready for use.
Live will begin displaying video feeds from your cameras
automatically.
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5. When you have finished using the Live tool you can disconnect
from the server by selecting Disconnect Site under the File menu.
Alternatively, closing the application disconnects you from the
server automatically.
8.3 Live controls
Figure 11: Live application displaying six live video
streams
1 File menu Use the File menu to access:
• Connect and disconnect from iCetana • Access application
preferences • Exit the application
2 View menu Use the View menu to access: • Show/hide status bar
• Go to full screen mode
Note: To exist full screen mode, press the ESC key. 3 Help menu
Use the Help menu to access to the About dialog containing the
software
version. This information is required when contacting support. 4
Live video pane 1 Camera name The name of the camera supplying the
live feed
2 Video status indicator
Indicates whether the Live application has an active connection
to the camera. • Green – the connection is active • Black – the
camera is unreachable
3 Live video Video feed streaming directly from the camera
5 Camera set selector Displays the list of Camera Sets
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6 Connection status The Connection Status informs whether the
Live application is connected to the selected iCetana server. If a
successful connection has not been established, ‘disconnected’ will
be displayed in red.
7 Camera filter Live does not support the use of camera filters.
Therefore, no filters are applied and “Unfiltered” is
displayed.
8 iCetana Server Displays the name of the iCetana server to
which the application has connected.
9 Current date and time Displays the current date and time.
8.4 Configuring the Live application
Figure 12: Live video display area configuration
1 DisplayWall configuration Displays the DisplayWall
configuration. 2 LiveWall configuration Displays the Live server
connection configuration (Figure 13).
3 Number of rows Sets the number of rows displayed. 4 Number of
columns Sets the number of columns displayed. 5 Video status
indicator Shows/hides the video status indicator (Figure 11). 6
Camera display name Determines whether to display the camera name
or an alternate identifier
(Figure 11). 7 Maximum video duration Specifies the maximum
anomaly display duration.
Note: Please contact your system administrator. 8 Minimum video
duration Specifies the minimum anomaly display duration.
Note: Please contact your system administrator. 9 Auto next time
This does not apply to anomalies displayed using the Live
application.
10 Minimum alpha level Adjusts the application’s sensitivity to
anomalies detected by iCetana.
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Note: Please contact your system administrator. Incorrect
settings will affect system performance.
11 Automatically change grid size
Adjusts the grid size depending on the number of cameras in the
View Group selected when connecting to the server
12 Play key images Reduces the frame rate of displayed video to
enable remote support across a low bandwidth connection. Note:
Please contact your system administrator.
13 Skip start of video Skips a specified number of seconds of
anomaly video displayed. Note: Please contact your system
administrator. Incorrect settings will affect system
performance.
14 Display time zone Configures the time zone for the date and
time displayed (Figure 11). 15 Label font size Adjusts the font
size used to display camera information (Figure 11). 16 Cancel
Closes the dialog. 17 Reset to defaults Resets ALL settings to
factory defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
18 Apply Applies all changes made. The dialog will remain open.
19 OK Applies all changes made and closes the dialog.
Figure 13: Live application connection configuration
1 DisplayWall configuration Displays the DisplayWall
configuration. 2 LiveWall configuration Displays the Live server
connection configuration (Figure 12). 3 Full screen mode Starts the
application in full screen mode upon successful connection to
iCetana. 4 Use soap for live streams Changes the protocol that
the application uses to connect to iCetana.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
5 Soap rendered frame rate Specifies the framerate of anomaly
video displayed.
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Note: Please contact your system administrator. Incorrect
settings will affect system performance.
6 Initial video speed up Adjusts the play speed of the anomaly
while it catches up to present time. Note: Please contact your
system administrator. Incorrect settings will affect system
performance.
7 Cancel Closes the dialog. 8 Reset to defaults Resets ALL
settings to factory defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
9 Apply Applies all changes made. The dialog will remain open.
10 OK Applies all changes made and closes the dialog.
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9 PLAYBACK WALL 9.1 Overview
iCetana’s Playback Wall allows you to mirror what would have
been shown on the LiveWallTM. Anomalies are displayed sequentially
based on the selected date and time.
To enable rapid viewing use the Speed Slider to increase the
speed at which the anomaly is playing.
9.2 Accessing the PlaybackWall To access the PlaybackWall you
need to know the username, password and address of the server.
1. Open the iCetana Applications folder and select the
PlaybackWall application.
a. Up to Windows 7, click Start > All Programs > iCetana
Applications. b. In Windows 10, click Start > iCetana
Applications.
Windows 7
Windows 10
This will open the Connect to service window.
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2. In the Server Address field enter the IP address or hostname
of your iCetana
server. 3. Enter the server Username and Password.
To connect automatically to the selected server when the
application starts, tick the Remember my login details and Connect
automatically at startup check boxes.
4. Select the View Group containing the cameras that you want to
view.
If you are unable to see a View Group that you have configured,
please check that the credentials entered are correct and click the
q button. If the View Group is displayed instead of All this may be
an indication that your credentials are incorrect.
5. Click Connect. While the application is connecting the, the
“Connecting”
notification will be displayed on screen.
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6. When the application has successfully connected, the Connect
to service window
disappears and application is now ready to be used.
9. When you have finished using the PlaybackWall you can
disconnect from the server by selecting Disconnect Site under
the File menu. Alternatively, closing the application disconnects
you from the server automatically.
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9.3 PlaybackWall controls
Figure 14: PlaybackWall displaying one anomaly
1 File Menu Use the File menu to access: • Connect and
disconnect from iCetana servers • Access application preferences •
Exit the application
2 View Menu Use the View menu to access: • Manage camera filters
• Show/hide status bar • Go to full screen mode
Note: To exist full screen mode, press the ESC 3 Help menu Use
the Help menu to access to the About dialog containing the
software version. This information is required when contacting
support. 4 Anomaly video panel Three video panels are currently
displaying an anomaly. It contains
video and a title bar. More information on the structure of an
Anomaly Video Panel is displayed in Figure 15.
5 Time slider Selects a specific time of the day. 6 Playback
controls 1 Current time
and date Displays the current date and time of the video
displayed.
2 Previous events
Skip to the previous set of events.
3 Step back Plays the videos in reverse motion, one frame at a
time.
4 Reverse play Plays the videos in reverse motion. 5 Pause
Pauses the videos. 6 Forward
play Plays the videos in forwards motion.
7 Step forward
Plays the videos in forwards motion, one frame at a time.
8 Next events Skip to the next set of events.
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7 Previous day Skips to the previous day’s events. 8 Next day
Skips to the next day’s events. 9 Connection status The Connection
Status informs whether the PlaybackWall is connected
to the selected iCetana server. If a successful connection has
not been established, ‘disconnected’ will be displayed in red to
inform that the application is not connected and is unable to
display anomalies.
10 Speed slider Controls the playback speed of the videos
displayed. 11 Camera filter Displays the name of the current filter
or “Unfiltered” if no filter is
applied. 12 iCetana Server Displays the name of the iCetana
server to which the application has
connected. 13 View Group Indicates the View Group selected when
the connection was made to
the server. 14 Current Go to the latest events at the current
time. 15 Choose date Displays a calendar to select a specific date
review. 16 Current date and time Displays the current date and
time.
Figure 15: PlaybackWall anomaly video panel
1 Camera name Displays the name of the camera (or alternate
name) that detected the anomaly.
2 Time and date The date and time for the video displayed
according to time zone configured (Figure 16).
3 Video status indicator Indicates whether the PlaybackWall can
access and stream video for the selected anomaly. • Green – able to
stream video • Black – unable to access or stream video
4 Anomaly video Camera footage showing the anomaly.
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9.4 PlaybackWall configuration
Figure 16: PlaybackWall anomaly video display configuration
1 Number of rows Sets the number of rows displayed. 2 Number of
columns Sets the number of columns displayed. 3 Video status
indicator Shows/hides the video status indicator (Figure 15). 4
Camera display name Determines whether to display the camera name
or an alternate identifier
(Figure 15) 5 Maximum video duration Specifies the maximum
duration to display the anomaly before removal.
Note: Please contact your system administrator. 6 Minimum video
duration Specifies the minimum duration to display the anomaly
before removal.
Note: Please contact your system administrator. 7 Auto next time
Adjusts the maximum display period for anomalies. When this
time
expires the next anomaly is displayed. Note: Please contact your
system administrator.
8 Minimum alpha level Adjusts the application’s sensitivity to
anomalies detected by iCetana. Changing this setting will increase
or decrease the anomalies displayed on the PlaybackWall. Note:
Please contact your system administrator. Incorrect settings will
affect system performance.
9 Automatically change grid size
Adjusts the grid size depending on the number of cameras in the
View Group selected when connecting to the server.
10 Play key images Reduces the frame rate of displayed video to
enable remote support across a low bandwidth connection. Note:
Please contact your system administrator.
11 Skip start of video Skips a specified number of seconds of
anomaly video displayed.
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Note: Please contact your system administrator. Incorrect
settings will affect system performance.
12 Display time zone Configures the time zone for the anomaly
date and time displayed (Figure 15).
13 Label font size Adjusts the size of the camera information
displayed for an anomaly (Figure 15).
14 Cancel Closes the dialog. 15 Reset to defaults Resets ALL
settings to factory defaults.
Note: Please contact your system administrator. Incorrect
settings will affect system performance.
16 Apply Applies all changes made. The dialog will remain open.
17 OK Applies all changes made and closes the dialog.
9.5 Reviewing anomalies for a given time and date Operators may
review anomalies for any given time and date to enable post-mortem
of an incident or simply review the anomalies that have occurred.
1. Click on the Choose Date button.
This will open the Calendar.
2. Select the desired date (day), and click OK. Anomalies for
the selected date will be displayed on the PlaybackWall.
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9.6 Close examination and investigation When you are reviewing
anomalies by using the PlaybackWall you will often encounter video
events that require further examination. For example, three tiles
might be playing and tile number one contains an event that catches
your attention. To examine what may be an actionable event more
closely: 1. Click on the Anomaly Video Panel requiring closer
examination. The video event
is then expanded into a separate Anomaly Review tool.
2. Navigate the video using the time slider and playback
controls (Figure 17). You
may also Report Incidents, or export video using the Save AVI
functionality. 3. To return to the playback wall, you may close the
window using the Close ( )
button.
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9.7 Anomaly review controls
Figure 17: Anomaly review tool controls
1 Camera name The name of the camera that captured the anomaly.
2 Time and date Start time and date of the anomaly being reviewed.
3 Video status indicator Indicates whether the Anomaly Review tool
is able to access and stream
video for the selected anomaly. • Green – able to stream
video
Black – unable to access or stream video 4 Anomaly video 5 Time
slider Navigates to a specific time in the anomaly. 6 Report
incident Allows the operator to report an incident by opening the
Create Incident
Report windows (Section 9.9). 7 Playback controls 1 Current
time
and date Displays the current date and time of the video
displayed.
2 Step back Plays the videos in reverse motion, one frame at a
time.
3 Reverse play Plays the videos in reverse motion. 4 Pause
Pauses the videos. 5 Forward play Plays the videos in forwards
motion. 6 Step forward Plays the videos in forwards motion, one
frame at
a time.
8 Save AVI Exports the selected anomaly as an AVI to a selected
location on the operator’s computer (Section 9.8).
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9.8 Exporting video Incidents may be exported directly from the
PlaybackWall application. This enables operators and supervisors to
share anomaly video at their convenience using a universally
accepted video format.
7. In the Camera List, select the camera that detected the
desired event 8. In the Event List, select the event to export. The
video for the will appear in the
Anomaly Video Panel. 9. Click the Save AVI button.
10. This will open the Save dialog.
11. Select a storage location, enter a suitable file name to
Save As and click Save. 12. The exported video will now be
available at the selected location.
9.9 Creating incident reports Incidents may be reported directly
from the PlaybackWall’s internal Anomaly Review tool. To create an
incident from this tool: 1. Click on the Report Incident button
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The Create Incident Report window will appear
2. The Start and End times are automatically populated with the
anomaly
information. This may be updated by editing these fields
directly. 3. Select the Reporter, Category and Sub-Categories
relating to the incident and
add appropriate Remarks. 4. Click Submit to save the incident
report or Cancel to close the window without
saving. If you have chosen to save the incident report,
confirmation of its creation appears as follows:
5. Click OK and to dismiss the dialog.
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10 R-TRACK ANOMALY INFORMATION MANAGEMENT SYSTEM 10.1
Overview
Incidents can be reported directly from iCetana’s Playback and
PlaybackWall tools. These reports are stored in iCetana so that
supervisors and other managers can review all incidents reported
during a shift using the r-Track web tool. Current and historical
incidents may be used to generate a report and other visualisations
to provide additional insight into the occurrence of these
events.
10.2 Accessing r-Track To access r-Track you need to know your
r-Track username and password, and the address of the iCetana
server.
Due to the secure nature of incident reports, r-Track requires
individual user accounts to be created. An Administrator may create
these accounts using iCetana’s Central Authentication Service
(CAS), or they may be configured for you during system
installation.
1. Open a web browser such as Chrome, Microsoft Edge or Internet
Explorer. 2. Enter the following URL into the Address Bar of your
web browser and press the
Enter/Return key on your keyboard: http:///rtrack
The r-Track Login Page will appear
3. Enter the Username and Password for your r-Track account. 4.
Click Log in.
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5. When you have successfully logged in, the r-Track home page
(Incident Reports) will appear onscreen.
6. When you have finished using r-Track you click the Log out (
) button on the
Navigation Bar. You will be logged out of the system and
re-directed to the Login Page.
10.3 r-Track controls
Figure 18: r-Track navigation bar
1 Home Returns to the Incident Reports page. 2 Analytics
Displays options for visualisation of incident reports. 3 Tools
Displays option to export incidents to CSV 4 Log out Logs the user
out of the system
10.4 Creating incident reports Incident reports may be created
through r-Track directly using its built-in report form. To access
this form and create a new incident report: 1. Click the Create
Incident Report ( ) button located on the Incident Reports
page. If you are currently viewing a different page, you can
return to the Incident Reports page by clicking the Home button (
).
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This will open the Create Incident page.
2. Update the incident Status (Reported or Closed) if required,
and enter the Start
date/time, End date/time, Category and Sub-category information.
3. Enter Remarks describing the incident that has occurred and any
additional
information that is useful. 4. Select the Attendants of the
incident from the list available where appropriate
Incident attendees may be customised during installation to
match your reporting needs.
5. Enter any Tags and upload any additional files to act as
Resources for this report
by clicking on the Choose File button. Clicking this button will
launch a File Browser window that allows you to select files from
your local machine.
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6. Select the desired file and click to choose or open the
file.
Your file will be uploaded to the server. On completion, a
Preview will be generated if possible. You may add comments
regarding the file to the Details area, or removing the file by
clicking the Delete button ( ).
7. Click Create to create the report or Cancel to close the
window without saving.
10.5 Viewing incident reports 1. To view an incident report,
ensure that you are viewing the Incident Reports
page shown below. If you are currently viewing a different page,
you can return to the Incident Reports page by clicking the Home
button ( ).
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2. Click on the row containing the incident report that you wish
to view.
This will open the Incident Report window
Incidents may be filtered by clicking the Filter ( ) button the
corresponds to the field you want to filter, e.g. date/time, camera
or category.
Clicking this button will open the associated filter dialog
(Section 10.8).
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10.6 Editing incident reports
1. To edit the incident report, click on the Edit Incident
Report ( ) button
2. Make the required changes and click Save to save your changes
and close the
dialog or Cancel to close the dialog without saving.
10.7 Reviewing incident reports
1. To add a comment to an incident report, click the Review
Incident Report ( ) button. The Review Incident Report window will
appear.
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2. Enter the required Remarks and click Save to save changes or
Cancel to close the dialog without saving. Saved remarks will
appear under the Reviews section of the Incident Report.
10.8 Filtering incident report data Incident report data may be
filtered according to the date/time range, camera and categories
(Figure 19). Details for using each of these filters appear in the
following sections.
Filter by camera
Filter by category or sub-category
Filter by date / time range
Figure 19: Incident filtering options
r-Track filters are global and affect all data displayed in
incident reports or data exported from r-Track. These filters
remain active until explicitly cleared. Please be aware that any
filter set in one section of the application will affect the
information displayed in the other sections and vice versa.
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10.8.1 Filter date / time range (Pre-defined range
selection)
To enable incident reports to be searched quickly, iCetana
provides several presents to aid the operator and manager.
1. To select a pre-defined period, click on the Quick Range
Select field. This will
drop down a list of options to choose from.
2. When you have selected the appropriate range, apply the
filter by clicking the Apply Filter button, or cancel by clicking
the Cancel button.
3. The Filter Date / Time Range window disappears and the
incidents reports displayed are adjusted to suit the filter
selected.
10.8.2 Filter date / time range (Specific date and
selection)
Incident reports may be filtered by date and time to enable
detailed investigation into the events associated with a particular
area. iCetana enable fine-tuning of the period under review by
allowing the user to select the exact date and time for review:
1. To select a specific date and time, adjust the Start and End
selectors by clicking
the respective Calendar ( ) buttons.
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The Calendar dialog appears onscreen.
2. To select a specific time period, click the Time ( ) button.
This reveals the Time Selector.
3. Select the desired hour, minutes and seconds using the and
buttons. 4. When you have completed selecting the desired time,
click the Calendar ( )
button to return to the calendar view. 5. Apply the filter by
clicking the Apply Filter button, or cancel by clicking the
Cancel
button. 6. The Filter Date / Time Range window disappears and
the incidents reports
displayed are adjusted to suit the date and time range
specified. 10.8.3 Filter by camera
Incident reports may be filtered by camera to enable detailed
investigation into the events associated with a particular area. To
filter cameras: 1. Use the controls show in Figure 20 to move
cameras between the Include and
Exclude lists. 2. When your selection is complete, apply the
filter by clicking the Apply Filter
button, or cancel by clicking the Cancel button. 3. The Filter
Cameras window disappears and the incidents reports displayed
are
adjusted to suit the cameras specified (Figure 20).
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Figure 20: Filter camera controls
1 Search Searches the Include and Exclude lists for cameras that
match the search criteria.
2 Include Cameras included in the report. Note: Only cameras
that have had one or more incident report raised are visible.
3 Exclude Cameras that are excluded in the report. Note: Only
cameras that have had one or more incident report raised are
visible.
4 Filter list controls 1 Exclude selected items
Moves the selected cameras to the Exclude list.
2 Swap list contents
Swaps the contents of the Include and Exclude lists.
3 Include selected items
Moves the selected cameras to the Include list.
5 Transfer all >> Transfers all cameras in the Include
list to the Exclude list. 6
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10.8.4 Filter by incident category Incident reports may be
filtered by incident category to enable detailed investigation into
the events associated with a particular behaviour. To filter based
on incident category or sub category: 1. Use the controls show in
Figure 21 to move categories between the Include and
Exclude lists. 2. When your selection is complete, apply the
filter by clicking the Apply Filter
button, or cancel by clicking the Cancel button. 3. The Filter
Categories window disappears and the incidents reports displayed
are
adjusted to suit the incident categories specified.
Figure 21: Filter by categories
1 Search Searches for categories and sub categories that match
the search criteria 2 Include Categories and sub categories that
are included in the report. 3 Exclude Categories and sub categories
that are excluded in the report. 4 Filter list controls 1
Exclude
selected items
Moves the selected categories and sub categories to the Exclude
list.
2 Swap list contents
Swaps the contents of the Include and Exclude lists.
3 Include selected items
Moves the selected categories and sub categories to the Include
list.
5 Transfer all >> Transfers all categories and sub
categories in the Include list to the Exclude list.
6
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10.9 Exporting incident reports Incidents may be exported to CSV
so that they may be emailed to supervisors and other staff who have
not been granted access to r-Track. 1. To export the incident
reports shown on screen, click on Tools > Excel Export.
The number of incident reports to be exported is show in
brackets, e.g. 4 incidents (see below).
2. The CSV file containing the exported incident reports will be
downloaded
automatically to you Downloads directory. Upon opening, your
export will appear similar to the following example
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10.10 Incident analytics In addition to exporting incident
reports, r-Track provides a number of interactive charts to help
visualise your data. These charts may be organised by date,
incident category, camera or reporter (Figure 22).
Figure 22: Incident report formats
The data used to produce the above visualisations may be
filtered according to the date/time range, camera and categories
(Figure 23). Details for using each of these filters appears in
(Section 10.8).
Figure 23: Data visualisation filters
r-Track filters are global and affect all data displayed in
incident reports or data exported from r-Track. These filters
remain active until explicitly cleared. Please be aware that any
filter set in one section of the application will affect the
information displayed in the other sections and vice versa.
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1. To generate a graphical representation of your data, click
the Analytics menu and select from one of the following
options:
a. By date b. By camera c. By Category d. By reporter
2. The desired chart appears on screen. The incidents displayed
may be filtered
using the same mechanism as reports (Section 10.8).
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APPENDIX A ACRONYMS AND DEFINITIONS The following acronyms and
definitions are used throughout this document:
Term Description
Actionable Event An event detected by iCetana that requires
further action. These may include suspicious behaviour, medical
events, fire and vandalism.
Anomaly Video Panel Video panel displaying the anomaly video
obtained from a camera at a specific date and time.
AVI A multimedia file (container) format that stores audio and
video for playback on most applications and web browsers.
Camera Set See View Group.
iCetana Event An event detected by iCetana that requires
evaluation by an operator to determine whether further action is
required.
Incident Event An actionable event that required further action
and a subsequent incident report loaded to provide further
information.
Incident Report A report lodged by operators that describes the
incident and contains additional information regarding the actions
taken.
Live Tool for displaying live video streams from cameras in a
selected View Group.
LiveWallTM Displays live events to operators using a
non-interactive video grid.
MJPEG Motion JPEG (or M-JPEG) a video compression format used to
store video. This format is supported natively by most video
editing applications and web browsers.
Playback Tool for re-playing individual anomalies on a per
camera basis
PlaybackWall Tool for re-playing multiple anomalies for selected
cameras over a given period. R-Track Anomaly Incident Management
System
Allows analysis and reporting of incidents by operators and
supervisors.
View Group A grouping of cameras attached to the iCetana
server.
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APPENDIX B ICETANA SUPPORT DATA COLLECTION
Collect
Please provide a detailed description of the problem.
Does the problem affect a single camera, multiple cameras or the
entire system?
Which cameras are affected?
Has there been a power outages or other service work that may
have contributed to the problem?
Who is reporting the problem, and who needs to be notified of
any progress to the support request?
What is the best method to contact the above persons to update
on the support request’s progress. Please provide any email
addresses or phone numbers.
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APPENDIX C INSTALL PROCEDURE FOR ICETANA CLIENT APPLICATIONS
Please read the End User Licence Agreement before continuing.
Linux and macOS are supported, but not covered in this manual.
If you require instructions for installing iCetana software on one
of these operating systems, please contact iCetana for further
details.
Pre-installation requirements The following are required before
for installing the iCetana client tools:
• Windows Operating System • Java version 8 (latest update)
installed • Administrator privileges for your local machine •
iCetana server IP address • At least 360 MB of free disk space
available
Installation procedure 1. Open a web browser such as Chrome,
Microsoft Edge or Internet Explorer. 2. Download the installer by
entering the following URL in your web browser:
http:///media/iCetana-Client-Applications.exe 3. When prompted,
select the option to run the application, or save to a known
place on your computer and execute the install file manually. 4.
If prompted, allow “Installer for iCetana Client Applications” to
make changes to
your device. 5. Ensure that the option to install “iCetana
Applications” is selected.
This will open the iCetana Client Applications Installer
window
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6. Ensure that iCetana Applications is ticked and click Next to
choose the installation location.
7. If required, change the destination folder for the
applications. 8. Click Next. 9. In the Choose Start Menu Folder
dialog, it is recommended to accept the default
location for the iCetana shortcuts as they are referenced in
this manual. Click Install to complete installation.
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10. Installation will now be complete. Click Close to close the
dialog. The iCetana client applications are now available for
use.
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APPENDIX D UNINSTALL PROCEDURE FOR ICETANA CLIENT
APPLICATIONS
1. Should you need to remove the iCetana applications from your
computer, open the iCetana Applications folder and select the
Uninstall application.
a. Up to Windows 7, click Start > All Programs > iCetana
Applications. b. In Windows 10, click Start > iCetana
Applications.
Windows 7
Windows 10
2. If prompted, allow “iCetana Client Applications Uninstall” to
make changes to
your device.
This will open the Uninstall iCetana Client Applications
dialog.
3. Click Uninstall. 4. When the uninstallation process is
complete, the Uninstallation Complete dialog
will appear. Click Close to exit the dialog
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