STEVED Junior Member New Geek Join Date: Mar 2010 Posts: 4 warranty repair is not free? My wife has a mini pro diver and the second time I pulled out the crown to adjust the time it came off in my hand.The watch is only a couple months old and has to be sent to Invicta for warranty repair. I can't believe I am required to enclose a check for $28 and pay shipping and insurance. Its going to cost me about $38 to get a warranty repair on a watch that cost me $65! This can't be true. What a ripoff. It sounds like Invicta is probably making another profit off of me. I'm debating weather it's worth sending in for the repair. I might just cut my losses and tell my wife it's not worth the money. 3 Lastest Threads by STEVED Thread Forum Last Poster Replies Views Last Post warranty repair is not free? Customer Service Inquiries and Contact Gary J 27 274 08-20-2010 02:50 PM STEVED View Public Profile Send a private message to STEVED Find all posts by STEVED Add STEVED to Your Contacts #2 Yesterday, 02:52 PM Johnjr Senior Member Senior Geek Join Date: Feb 2010 Location: Columbia, MD Posts: 428 Real Name: John I would get it fixed by a good local jeweler, and welcome to the group. __________________ Well what can you do Johnjr View Public Profile Send a private message to Johnjr Send email to Johnjr Find all posts by Johnjr Add Johnjr to Your Contacts
Join Date: Mar 2010 Posts: 4 Join Date: Feb 2010 Location: Columbia, MD Posts: 428 Real Name: John Junior Member New Geek Senior Member Senior Geek STEVED Send a private message to STEVED Add STEVED to Your Contacts warranty repair is not free? Send a private message to Johnjr Add Johnjr to Your Contacts Find all posts by STEVED Send email to Johnjr Find all posts by Johnjr View Public Profile View Public Profile Johnjr
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STEVED Junior Member
New Geek
Join Date: Mar 2010 Posts: 4
warranty repair is not free?
My wife has a mini pro diver and the second time I pulled out the crown to adjust the time it
came off in my hand.The watch is only a couple months old and has to be sent to Invicta for
warranty repair. I can't believe I am required to enclose a check for $28 and pay shipping and insurance. Its going to cost me about $38 to get a warranty repair on a watch that cost
me $65! This can't be true. What a ripoff. It sounds like Invicta is probably making another
profit off of me. I'm debating weather it's worth sending in for the repair. I might just cut
my losses and tell my wife it's not worth the money.
3 Lastest Threads by STEVED
Thread Forum Last Poster Replies Views Last Post
warranty repair is not free? Customer Service Inquiries and Contact Gary J 27 274 08-20-2010
02:50 PM
STEVED
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#2
Yesterday, 02:52 PM
Johnjr Senior Member Senior Geek
Join Date: Feb 2010
Location: Columbia, MD Posts: 428 Real Name: John
I would get it fixed by a good local jeweler, and welcome to the group.
I always have mine serviced by a jeweler not Invicta They were not helpful on any matters.
others are now having good luck with their service department. Welcome
the B
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#6
Yesterday, 04:54 PM
subaquaviva Senior Member Super Geek
Join Date: Nov 2009
Location: NEW YORK CITY Posts: 1,230
Real Name: V.C.
I agree with you and it is not the proper way to run a warranty program, but it's is all laid
out in black and white right on the warranty form. You would be better off just bringing it to
a local jeweler and saving yourself the aggravation and the 2+ month turn around time. I've
been very lucky with all my Invicta's so far (just had to send in one for the 8 week vacation). If I ever need a repair, I'll be taking it to my local jeweler. Get a price from your local
jeweler, Steve, it will probably be a lot cheaper to repair the crown than havind to send it in.
Not to mention that the watch will be back on your wife's wrist in a few days. Good
Invicta warranty charges are not unusual. I just sent in an Android. I paid shipping and
insurance plus a $9.95 shipping and handling charge for return. I had a Swiss Military
Hanowa watch for one week and it developed a fog under the crystal. I paid shipping and
insurance to the repair shop plus $15.00 for return shipping and handling. All other expenses including replacement of the movement is free per the warranty but shipping and handling
are a cost I must pay. It seems reasonable to me and it might to you if you think about it for
I took the wife's pro diver to the jeweler after work and he said he would disassemble the
watch and reatach the crown with lock-tight on the stem threads so it wouldn't come off again. All this for only $10 and it will be ready tomorrow. I'm so glad I got some good advice
on this forum before I sent the watch off to the service center. thanks everybody.
STEVED
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#12
Yesterday, 10:15 PM
STEVED Junior Member New Geek
Join Date: Mar 2010 Posts: 4
I think $28 is excessive it's way more than return shipping will cost. Waranty repairs should be free with maybe an actual return shipping charge. After all they sold me a watch that
should not have broken the second time I pulled out the crown. It's not the money It's the
As it turns out, freedom isn't free either!!! Just kidding, it is the principle and I would have a hard time paying it too. I hope it works out for you and you get your watch fixed for a
take it to your local jewler or by tools and fix it your self. anything under is not worth
sending in, cheeper to get fixes by your local jewler.welcome to watch geeks. just my 2 cents
jim94
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#15
Yesterday, 11:49 PM
mba1996 Senior Member
Senior Geek
Join Date: Apr 2010 Location: On the coast of Maine
Posts: 414 Real Name: Chuck
Quote:
Originally Posted by STEVED I think $28 is excessive it's way more than return shipping will cost. Waranty repairs
should be free with maybe an actual return shipping charge. After all they sold me a watch
that should not have broken the second time I pulled out the crown. It's not the money It's
the priciple.
I believe the $28 covers the shipping back overseas to where the watch was assembled. When I inquired about parts for a watch I recently purchased, Rebecca (supervisor over CS)
told me that the repairs are not done in Florida but overseas... and thus the 90 day turn
around. I brought the watch to a local jeweler and had the watch fixed for $25 and in 24
"to everyone that says take it to a local watch guy what are you thinking?"
What they are thinking is, what's the best way for this person to deal with the situation he
has and get his watch fixed. Your two points are correct, but still, bottom line is there's a watch that needs to get fixed.
When I had the crown come out in my hand in a DiverXL I took it to my local repair shop
and they fixed it while I waited for twenty bucks, and also put in a new battery at the same time. Compare that to spending thirty bucks, waiting three months, and having a 50/50
chance of it coming back broke worse than when I sent it.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
WatchYaThink
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#24
Today, 10:59 AM
Tandi Senior Member
Senior Geek
Join Date: May 2010
Posts: 174
Quote:
Originally Posted by WatchYaThink
"to everyone that says take it to a local watch guy what are you thinking?"
What they are thinking is, what's the best way for this person to deal with the situation he
has and get his watch fixed. Your two points are correct, but still, bottom line is there's a watch that needs to get fixed.
When I had the crown come out in my hand in a DiverXL I took it to my local repair shop
and they fixed it while I waited for twenty bucks, and also put in a new battery at the same time. Compare that to spending thirty bucks, waiting three months, and having a 50/50
chance of it coming back broke worse than when I sent it.
Isn't that a sad statement about the company as a whole? If you can't trust them to fix a
You are absolutely correct Tandi I used to buy several per month .... I have only bought two this year (one of them as a gift and it was advertised as having real diamonds which turned
out to be fake diamonds) ...... my Invicta purchasing has come to a stop.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
ladiesman217 Member Member Geek
Join Date: Jul 2010
Posts: 49
Quote:
Originally Posted by STEVED
My wife has a mini pro diver and the second time I pulled out the crown to adjust the time
it came off in my hand.The watch is only a couple months old and has to be sent to Invicta
for warranty repair. I can't believe I am required to enclose a check for $28 and pay shipping and insurance. Its going to cost me about $38 to get a warranty repair on a
watch that cost me $65! This can't be true. What a ripoff. It sounds like Invicta is probably
making another profit off of me. I'm debating weather it's worth sending in for the repair.
I might just cut my losses and tell my wife it's not worth the money.
I'm sorry to hear about that, there are other brands on Shop that are quality