GCC Initiatives Towards eGovernment & Sustainable Public Services Kingdom of Saudi Arabia Saudi E-Gov Achievements & Directions Ahmad Y. Alkhiary June.

GCC Initiatives Towards eGovernment &Sustainable Public Services

Kingdom of Saudi Arabia

Saudi E-Gov Achievements & DirectionsAhmad Y. Alkhiary

June 25th 2013

Saudi E-Government Program (Yesser)

• Shared Infrastructure• Coordinated Decentralized Approach • Common Standards and Practices

• Unified Vision and Action Plan

Guiding Principles:

• First 5-years Action Plan in 2006

• Created in 2005

GCC Initiatives Towards eGovernment & Sustainable Public Services

First Action Plan for Saudi e-Government 2006–2010

Provide common applications for improving the effectiveness and efficiency of government.

Ambitious vision as a catalyst for e-government initiative with clear and specific goals to guide implementation and follow-up

Provide a refined level of government services for individuals, businesses and government

Build infrastructure with high reliability (data + technical) to provide state-of-the-art services

Establish enabling programs to facilitate e-government advancement in effective and needed ways


Infrastructure

e-Government Data Center

Government Secure Network (GSN)

97 Total number of agencies are currently linked to the Secure Network GSN

Government Service Bus (GSB)

18 Million Electronic Transactions


Infrastructure

1300e-Services

SAUDI e-Government National Portal

146Gov. Agency Providers

477Acts & Bylaws

Single Sign-on SSOThe Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implementing the e-Government transactions issued within the Cabinet's resolution.

39 Offices

105Employees

45,000Establishments


Change ManagementCapacity Building and Skills

Development in Government

Basic skills in Computer Applications and eGovernmentFirst Track

Chief Information Officer Program (CIO)Second Track

Specialized Certifications in ICT

Third Track Executive Education for Leaders

Fourth Track

Future Experts Program Fifth Track New


Change Management

Advertising Campaigns & Publications

Saudi E-Government Achievement Award

Designed to “inspire and reward change”

Public involvement

Effective “lever of change”


Indicators of Transformation

Distinct Achievement

Good Achievement

Modest Achievement

Form not received

Levels of achievement Building Stage, 95 governmental entities

Levels of achievement Availability Stage, 95 governmental entities

Measuring Transformation of e-Government

Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia

5000 ) )G-CSample 500 ) )G-B

Male & Females Citizens and Residents between 18 - 80 years old

Coverage



Publications

E-Government Survey 2012(E-Government for the People)

Global Information Technology Report (GITR)

2012 2012

2011

2010


http://www.oxfordbusinessgroup.com/product/report/report-saudi-arabia-2010


The Kingdom ranked 41st out of 193 UN member countries :

12th – Online Service Index

9th – e-Participation

Continued Progress in UN Survey

41

E-Government development index (Rank)

(193countries)

Online service index(Rank)

(193countries)

E-participation index(Rank)

(193 countries)

Emerging leadersin e-Government

development (Top 25 countries)

E-Government leaders in Asia

(Top 10 countries)

Whole of government top

performers(41 countries)

41From193

12From193

9From193

21 From

25KSA KSA


Second e-Government Action Plan: Maturing of Strategies and Actions 2012 - 2016

The Vision

“Enabling everyone to use effective government services, in a secure integrated and easy way, through

multiple electronic channels”


e-Government Supporting Values


The Strategic Themes


The components of the e-Gov Action Plan


The Initiatives


Critical Success Factors



Samples of E-Services with high impact


The Ministry of Interior – Department of Passport offers E-Services for passports and Iqamas online for all individuals, and small corporate. Medium and large corporate will follow.

Ministry of Interior – “Abshir”


The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.

Ministry of Labor – “Hafiz”


Ministry of Civil Service Jadara Program for eRecruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.

Civil Service - eRecruitment "Jadara" Program


This service helps individuals and corporations to apply electronically for extending a re-entry visa.

Extend Return Visa Application- Ministry of Foreign Affairs


Only through the e-Channels Ministry of Higher Education - Foreign scholarship


(SADAD) was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA).

Customers pay bills through SADAD using all the available banking channels, and they are:

• Bank Branch • Automatic Teller Machine (ATM) • Online Banking • Phone Banking • Short Message Service (SMS) • Mobile Banking

58The number of Governmental billers through SADAD out of 116 connected billers



199099

SMS

Web

Chat

Email

Twitter

Facebook



Connected to Amer

Saudi

MCS DZIT

MCI


Pipeline

MOFA

MOIMOE MOH CITC

Saudi Post

NCDC


Mar Apr May Jun0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

IVRPortalEmailChatSMSTwitterFacebook

Thank Youwww.yesser.gov.sa

www.saudi.gov.sa

GCC Initiatives Towards eGovernment & Sustainable Public Services Kingdom of Saudi Arabia Saudi E-Gov Achievements & Directions Ahmad Y. Alkhiary June.

Documents

egovernment transactions

egovernment initiative

e government advancement

efficiency of government

transformation of e

government basic skills

stateoftheart services

ways gcc initiatives