Gartner @ Xplor Gartner Decision Tools for Vendor Selection Ralph Witcher Director, SW Specialist.

Gartner @ XplorGartner Decision Tools for Vendor Selection

Ralph Witcher

Director, SW Specialist

Decision Tools for Decision Tools for Vendor Selection Vendor Selection

is Gartner’s is Gartner’s dedicated IT dedicated IT vendor and vendor and

product selection product selection service.service.

Created in 1995, Created in 1995, Gartner’s Decision Gartner’s Decision Tools for Vendor Tools for Vendor

Selection Selection covers technology covers technology

selections in over 20 selections in over 20 IT areas.IT areas.

Gartner’s Decision Gartner’s Decision Tools for Vendor Tools for Vendor Selection helps Selection helps

organizations make organizations make better, faster and better, faster and

more cost-effective more cost-effective technology technology selections.selections.

What Is It?

Gartner helps end users make >5,000 vendor selections

Decision Tools for Vendor Selection

Why Decision Tools for Vendor Selection?

Enterprises that have replaced ad hoc acquisition programs with systematic acquisition programs have reduced procurement costs by 15 percent to 18 percent.

Through 2004, a managed procurement process that reflects an enterprise's organizational structure, business objectives and implementation capabilities will reduce time to implementation by at least 30 percent (0.7 probability).

Although a comprehensive request for proposal (RFP) costs a typical enterprise $100,000 to $150,000, an RFP will reduce the TCO by at least 5 percent when $2 million or more is involved (0.7 probability).

Selection not a core competency

Unrealistic timelines and expectations

Divided attention

Uncertain scope

Tactical instead of strategic focus

Political agendas

Identify appropriate differentiating criteria

Structure criteria into appropriate context

Assign relative importance within this structure

Gather and validate objective vendor information

Justify the selection throughout the organization

Top Organizational Challenges: Top Project Team Challenges:

...Can You Feel the Pain?

Help!!

Vendor Selection: Challenges Illuminated

Time: 3-to-15-month cycle time

9 months average elapsed timeResources:

8 to 20 persons on decision team

Cost: Selection costs 20% to 40% of dollars spent$500,000 purchase cost — $100,000 to $200,000 selection

Risk:An inappropriate selectionPotential project failureNegative impact on business processes

Challenges . . .

“Selecting the right vendor is a daunting task involving a thorny process that often results in destructive chaos within

organizations.”

To get it right!!Goal!

Gartner Decision Tools for Vendor Selection

How should I structure vendor selections?

What criteria should I consider?

How do I weigh each criterion?

Where do I get the vendor performance data?

What?What? How?How?When?When?

Gartner Provides the Answers

Enables better, faster and more cost-effective decisions by

providing a consistent decision methodology that

encompasses key selection criteria and objective analysis

on IT suppliers.

Enables clients to simulate plausible outcomes with all vendors considered while discerning their unique trade-offs as their capabilities are mapped to your enterprise requirements.

Save Time

Build Consensus

Make Better Decisions

Value

The Value Proposition

Market data is derived fromthree distinct sources: Technology vendors. All

vendors covered by Gartner’s Decision Tools must complete a detailed request for information (RFI).

End-user community. Analysts turn to end users experienced with vendors and vendor products to tap into their wisdom about what the products can and cannot do.

Gartner research and analysis. All areas of the Gartner analyst community participate in collaborative research that focuses on vendors’ strategic direction and viability.

Refined HierarchicalAnalysis (RHA) Draws upon Gartner’s

extensive experience with Fortune 1000 companies that use the advice and guidance of Gartner analysts to make strategic decisions

Being used by commercial, governmental, military and nonprofit organizations around the world

Internal Needs Assessment:

Create project team Needs identification Mandatory Valued “Nice to have” Requirements definition Long list RFI/RFP issued

Detailed Vendor Analysis: Evaluate responses Mandatory requirements analysis Short list Detailed vendor analysis and RFP Scripted demos Select finalists

Negotiation and Final Selection: Develop Ts and Cs Negotiating strategy Negotiate contract Select winner Place contract

Process Methodology Research Methodology Selection Methodology

Combines Gartner’s Research

With …

ResearchProcess

Math

The Gartner Methodology

What Criteria Do We Cover?

Decision driver models evaluate fivetop-level criteria

• Product — Generally available field-deployedproduct capabilities

• Cost — Initial and ongoing investments• Services and support — Professional services and

support capabilities• Viability — Financial and organizational viability• Vision — Assessment of vendors’ product, corporate and

marketplace direction

Decision-specific criteria

Decision Engine Decision Engine SoftwareSoftware

21-Step Best Practices 21-Step Best Practices Approach to Making IT Approach to Making IT DecisionsDecisions

Monthly Database Monthly Database UpdatesUpdates

Best-of-Breed RFIBest-of-Breed RFI

Unmetered Telephone Unmetered Telephone Access to the Vendor Access to the Vendor Selection AnalystsSelection Analysts

Deliverables

ModelsMultifunctional Product (MFP)

Enterprise Resource Planning Suite

Integrated Financials and HR Software

Intel-Based Hardware – Suite

Asset Management Repository

Financial System Application Software

HR Application Software

Content Management Services

Convergence Server Solutions

Customer Service and Support Software

Consolidated Service Desk

Extraction, Transformation and Loading

Provisioning

Customer Relationship Management Suite

Models (Cont'd)Enterprise Information Portal

Enterprise Server Platforms

Integrated Document Management

Intel-Class Hardware – Desktop

Intel-Class Hardware – Notebook

Midmarket ERP Software

Marketing Automation

Contact Center Infrastructure

Sales Force Automation

Decision Tools for Vendor Selection Library

Average Product Selection Time in the Enterprise Management Market

Average Number of People Within Organization Who Consider Decision

Average Cost to Organization of Product Selection for Enterprise Resource Planning*

Without Gartner

6-18 Months

12 $225,000 in labor costs

With Gartner

3-6 Months 7 $131,250 labor+$25,000 Gartner$156,250

$550,000$550,000$1,100,000 including software, services and maintenance

West Coast: CPG Services Company

$990,000$650,000$1,640,000 including accounting and HR software, project management and maintenance

Manufacturing Concern in the Southwest

$649,000$915,000$1,564,000 including manufacturing, accounting and supply chain software, services and maintenance

Manufacturing Company in Northeastern U.S.

Approximate Amount Saved

Final Purchase Price

“Final” Quote from Vendor

Client

Assumptions: Individual spends one-quarter of total time researching, reviewing and negotiating for selection of a prepackaged business application product. Individual is salaried at $75,000 per year.

Soft Dollar Savings$68,750

Hard Dollar Savings$$$$$

Gartner’s Decision Tools for Vendor Selection Cost JustificationEnterprise Resource Planning (ERP) Selection Evaluation Services

Gartner @ XplorGartner Decision Tools for Vendor Selection

Ralph Witcher

Director, SW Specialist