1 IBM World of Watson 2016 Conference ALY-1562 : Gaming the BI System with IBM Cognos Analytics Ken Rickard Solution Architect and Agile Coach Convergence Consulting Group
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
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IBM World of Watson 2016
Conference
ALY-1562 : Gaming the BI System with
IBM Cognos Analytics
Ken Rickard
Solution Architect and Agile Coach
Convergence Consulting Group
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Ken Rickard
17 Years in BI
• Developer
• Support
• Admin
• Architect
• Trainer
• Manager
8 Years in Scrum
• Certified Professional Scrum Master II via Scrum.org
• Agile Coach
• Trainer
• Cultural Change Agent
Blog – kennethrickard.com
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Business Intelligence is Changing
• Gartner 2016 – Split BI into two parts• Enterprise Reporting
• Analytics
What does this do for the IT side of your company?
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Business Intelligence is Changing
• Gartner 2016 – Split BI into two parts• Enterprise Reporting
• Analytics
What does this do for the IT side of your company?
Need to concentrate on delivering high value
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
The Cost of Intelligence
• Gartner – ER and Analytics forecasted to be $16.9B in 2016
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
The Cost of Intelligence
• Gartner – ER and Analytics forecasted to be $16.9B in 2016
• Forbes – Worldwide Big Data & Analytics will grow to $187B by 2019
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
The Cost of Intelligence
• Gartner – ER and Analytics forecasted to be $16.9B in 2016
• Forbes – Worldwide Big Data & Analytics will grow to $187B by 2019
• Cindi Howson/Gartner – Adoption rate flat since 2005 at roughly 25%
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
The Cost of Intelligence
• Gartner – ER and Analytics forecasted to be $16.9B in 2016
• Forbes – Worldwide Big Data & Analytics will grow to $187B by 2019
• Cindi Howson/Gartner – Adoption rate flat since 2005 at roughly 25%
How can we increase engagement?
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Definition
“The use of game design elements in non-game contexts”
- Sebastian Deterding
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Definition
“The use of game design elements in non-game contexts”
- Sebastian Deterding
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification History
2003 – Nick Pelling uses “Gamification” for first time
2009 – Four Square app launched
2011 – Gartner adds “Gamification” to Hype Cycle
2010 –“Gamification” on Google Trends
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification History
Image Credit – Zac Fitz-Walter
© Disney
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification History
Eagle Scout Merit Badges since 1911
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Examples
Loyalty Programs• Airlines
• Grocery Store
• Restaurants
• Hospitality and Car Rental
Mobile Apps• Running
• Dining
• Driving
Reward Points
Cash Back
Achievements
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Benefits
• Better Engagement• Intrinsic motivation (vs extrinsic)
• Sharing of information (not a competition)
• Raise the bar on success
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Benefits
• Better Engagement• Intrinsic motivation (vs extrinsic)
• Sharing of information (not a competition)
• Raise the bar on success
• Feedback• Progress
• Improvement
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Benefits
• Better Engagement• Intrinsic motivation (vs extrinsic)
• Sharing of information (not a competition)
• Raise the bar on success
• Feedback• Progress
• Improvement
• Recognition• Reinforcement that we’re doing a good job
• Transparency for those who need improvement
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Benefits
• Better Engagement• Intrinsic motivation (vs extrinsic)
• Sharing of information (not a competition)
• Raise the bar on success
• Feedback• Progress
• Improvement
• Recognition• Reinforcement that we’re doing a good job
• Transparency for those who need improvement
• Mastery• Hone your skill
• Flow of learning
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Gamification Benefits
• Better Engagement• Intrinsic motivation (vs extrinsic)• Sharing of information (not a competition)• Raise the bar on success
• Feedback• Progress• Improvement
• Recognition• Reinforcement that we’re doing a good job• Transparency for those who need improvement
• Mastery• Hone your skill• Flow of learning
Data + Analytics + Gamification = Increased Engagement
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
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Using Gamification with
Analytics
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
What We Were Asked to Build
• Web Application Mobile BI Application
• Tool Selection Process IBM Wins!
• Evolving KPIs and Game Design
• Pixel Perfect Wireframe Design
• Roughly 4 Months to Deliver
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Challenges to Overcome
• Heterogeneous Data Sources• Social Media
• Customer Sentiment
• Marketing Campaign
• Sales
• Pre-Built Wireframes• Pixel Perfect
• Built before BI tool was selected
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
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ALY-1562 : Gaming the BI System with
IBM Cognos Analytics
DEMO
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
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ALY-1562 : Gaming the BI System with
IBM Cognos Analytics
Screenshots
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Screenshots
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Screenshots
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Screenshots
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Screenshots
S E E F A R THER. G O F A S TER. 2502 North Rocky Point Dr. Suite 650 | Tampa, FL 33607 | O: 813.968.3238 | www.ccgBI.com
Screenshots
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