G17 customer service

១៧ ៖ , ខ ,

:

HSC . : SIRXCCS002A SIRXCOM001A

HSC - :

-

/

-

-

-

: - - - : - - - http://www.kantola.com/Customer-Service-The-Telephone-Connection-PDPD-443-K.aspx

,

http://www.hsc.csu.edu.au/retail/compulsory/240/interact/3823/customer_preferences.htm

៖

:

៖

http://www.mftrou.com/quality-customer-service.html & http://www.ehow.com/about_5398741_benefits-providing-quality-customer-service.html

, , ? (the SERVICE method)

Say hello Establish it’s for you Research the facts Verify the facts Initiate proposal Commit to action End transaction

http://www.shell-livewire.org/home/business-library/sales/Customer-Service/solving-your-customers-problems-the-SERVICE-method/

http://www.businesscoachphil.com/quality-customer-service

/

- :

http://toolboxes.flexiblelearning.net.au/demosites/series3/316/ip/ip_c02.html

, ១២ ៖

http://www.talkdesk.com/blog/12-conflict-resolution-tips-for-excellent-customer-service/

៖

http://humanresources.about.com/od/involvementteams/a/team_culture.htm

-

http://telephones.expertmarket.co.uk/7-functions-your-business-telephone-system-needs

/ /

SIRXCCS002A 1 1.1.

SIRXCOM001A 1 1.1.

:

- / / -

" " :

SIRXIND001A -

2. 2.1 -

:

- -

/

/

/ /

SIRXCCS001A

1 1.1 3

– DVD(s)

3.6

SIRXCCS002A

:

. ( .

1

1.1

1.3.

/ /

1.8.

3 3.1 -

– /DVD(s)

SIRXCOM001A 1 1.1 1.3 . 2 2.4

: ,

( , DVD ) - :

?

/ /

? ?

:

- - /

-

-

-

- :

- - - -

-

- /

-

- :

:

/ /

:

(

. : (

:

- :

/ /

:

- -

– /DVD(s)

:

/

/ /

SIRXCCS002A 3 3.4 SIRXCOM001A 1

/ :

1.3 - /

/ /

2 2.1 2.3

2.4

/

:

-

:

/ /

:

-

-

- / /

- " " -

- / /

:

- ' '

:

/ /

( )

/ -

/ / :

- / /

SIRXCOM001A 3 3.1

:

,

-

/ /

3.2

3.3 3.4

: / /

/

- : -

.

-

/ /

- - /DVD(s)

:

: /

.

/ /

:

:

( ) :

/ /

:

-

SIRXCOM001A 4 Work in a team 4.1 4.2 4.3

:

/ /

4.4

4.5

-

4.8 SIRXIND001A

:

5 5.4 5.5

:

/ /

-

: ? ? ? ?

/ /

:

,

-

:

-

/ /

. -

/

:

:

/ /

:

:

/ /

SIRXCOM001A 4 4.6 4.7 4.8 SIRXIND001A

:

/

- ' ' - /DVD - ?

/ /

2 2.1

-

:

" - "

-

a

va - /DVD(s) :

. -

/ /

SIRXCCS002A 1 1.1

1.2

1.4

1.5

/ /

3 3.2 SIRXCOM001A 1 1.3

:

/

/

2 2.6

' / / / :

- ' / / "

:

/ /

:

/ /

: - / /

/ /

- /

- / /

-

- -

- - -

-

- / / : /

/ /

SIRXCCS002A 1 1.1 SIRXCOM001A 1

1.1

/ / / /

/ /

1.2

1.5

/ :

/ /

:

SIRXCCS002A 1 1.2

4 4.1 4.2 4.3

/ /

SIRXCOM001A 1 1.1 1.4

:

:

:

/ /

: ការស្តា ប់ឲ្យបាន

SIRXCCS002A 1 1.1

1.2

/ /

1.3 2

2.1

2.2

2.3

/ /

-

2.4 2.5 2.6.

/ / ,

/ /

2.7

2.8 SIRXCOM001A 2 2.2

2.6

/ / / :

/

/

:

/

/ /

/ /

:

-

- -

- - -

- /DVD(s)

- - ( ,

/ /

/ :

/ /

:

/

:

/ /

:

? ?

/ / :

/ /

?

? -