GROOMING STAFF TO EXCEL Pathology Department Administrators Colorado Springs, CO July 17, 2008
Dec 16, 2015
GROOMING STAFF TO EXCELPathology Department Administrators
Colorado Springs, CO
July 17, 2008
GROOMING STAFF TO EXCEL
Help them succeed
Provide development
Mentoring
Be a great manager
HELP THEM SUCCEED
HELP THEM SUCCEED
Maximize your resources
Develop leadership skills
Value all skills
Develop the talent
HELP THEM SUCCEED
Avoid favoritism Negative impact on morale All skill sets have roles
Provide same opportunities Don’t over-reward loyalty Ask why do I like this person?
HELP THEM SUCCEED
Let workers stretch Let them take risks Make mistakes in order to learn
Encourage participation Take them under your wing Show them the skills they need
Share the spotlight Give them a chance to shine
HELP THEM SUCCEED
Pay attention to personal needs Not just the work Managing time – and stress Communication skill development Allow flexibility
Sponsor professional development Expansion opportunities Expansion of skills Networking
HELP THEM SUCCEED
When they move up – or onward Training Mentoring Loyalty Partnering Empowerment
PROVIDE DEVELOPMENT
PROVIDE DEVELOPMENT
Hire the right person Attitude and ability Skills, knowledge and talent Groom a ‘B’ player into an ‘A’ – but not a ‘C’ Identify what organization needs Match talent to the job
Mis-hires Mediocrity spreads Huge costs to organization
PROVIDE DEVELOPMENT
Let them do their jobs Don’t micromanage Responsibilities Expectations Reduce frustration
Provide experiences Hands on Training, seminars Reading
PROVIDE DEVELOPMENT
Develop incentives Capture interest Motivate Participate Prepare
MENTORING
MENTORING
Speed up training period for new hires Increase employee satisfaction Improve employee retention Improve employee productivity Provide career growth and succession
planning Increase knowledge retention Improve quality Synergy Reduce frustration
BE A GREAT MANAGER
BE A GREAT MANAGER
The Four Keys Select a person – experience and intelligence Set expectations – define the steps Motivate the person – overcome weaknesses Develop the person – promotion
Conventional wisdom vs. insight
BE A GREAT MANAGER
The Four Keys Select a person – for talent Set expectations – define outcomes Motivate the person – focus on strengths Develop the person – find the right fit
BE A GREAT MANAGER
How to “Boss” Poor performers vs. best performers Effective work delegation vs. relegation Follow up Set an example
Investing in your best Fair to employees Best way to learn The way to excellence
GROOMING STAFF TO EXCEL
Help them succeed
Provide development
Mentoring
Be a great manager
REFERENCE MATERIALS
Books: “First Break all the Rules: What the World’s
Greatest Managers Do Differently,” by Marcus Buckingham & Curt Coffman
“How to Become a Great Boss,” by Jeffrey Fox “How to Win Friends and Influence People,” by
Dale Carnegie Internet:
The Chronicle of Philanthropy Mentor Scout: Talent Management for the Next
Generation SCORE: Counselors to America’s Small
Businesses
SHARE EXPERIENCES
THANK YOUNancy Risenhoover, University of New Mexico
APC July 16-19, 2008, Colorado Springs, CO