FY2020 Mat-Su Borough - Pages - Mat-Su …...Challenges - Security "Government was the largest growing exposed sector in 2018, increasing over 291% from 2018" 4iQ co-founder and CTO

GIS/Mapping

Transparency

InfrastructureSecurity Posture

Information Technology

FY2020

Department Budget Proposals

Mat-Su Borough

Information Technology2016 2017 2018 2019 2020

$5,623,811 $5,731,206 $5,763,670 $5,727,880 $5,714,718

$2,388,155 $2,680,942 $2,708,832 $2,416,494 $2,382,773

$261,594 $249,263 $163,733 $213,085 $194,424

24 24 24 24 (1 vacant) 24 (2 vacant)

8 7 7 5 5

$948,000 Rqst

$270,000 Act

$938,000 Rqst

$460,000 Act

$2,985,000 Rqst

$975,000 Act

$3,140,000 Rqst

$5,885,405 $6,250,469 $6,387,403 $6,915,965 TBD

Budget (Operational)

Without Wages and Benefits

Non-Area wide (Animal Care & Library)

Staff

Budget (Capital)

Total IT Budget

Full-time

On-Call

Digital Transformations

Information TechnologyBig Accomplishments

Cyber Attack Recovery

Smart Community

Driveway Permits

Information TechnologyDigital Transformations

Swimming Lessons

eCommerce

Aerial Imagery

$500K+ Revenue Annually

$90K One-time Investment

Mobile Assessments Business Licenses

eCommerce

Continuing to pay benefits

Find My School

Transportation Viewer

Assembly District

Story Map

Parcel View

Upgrade

Flood Mapping

Problem Reporter

2018 Road

Bond

Story Map

Census Maps

Information TechnologyDigital Transformation

eCommerce Benefits Employee

Time Savings

=

Time Repurposing

Hours

Repurposed

Business Licenses: 2113

Swim Lessons: 2342

Personal Use: 62(Firewood and Gravel)

Parking Passes: 770

Ambulance Billing: 59

Driveway Permits: 26

Serve a

Growing

population

With the same

number

Of employees

Man Hours Repurposed:

2754 by April 2018

5372 by April 2019

Since April 2017:

5567 Customers

9952 Transactions

$ 776,448

Collected Online

Information TechnologyeCommerce

Ripple Effects

People don’t drive to

Borough buildings to

do business

Citizens Save

Time & $$

Fewer people on the roads

=

Less wear and tear on roads – Public Works

Fewer accidents – Emergency Services

Fewer road upgrades – Capital Projects

People are happier

With their local

Government

Information TechnologyService Portfolio Costs

Item Cost

Parcel Mapping $ 277,262

Map Making $ 155,390

Aerial Imagery $ 80,815

Addressing & e911 Support $ 113,597

Web Apps & Maps $ 287,297

Open Data $ 177,753

Census $ 68,871

Project Management &

Other professional Services $ 1,270,403

Item Cost

Training $ 233,234

Desktop Support $ 1,133,804

Network Infrastructure $ 825,130

Application Servers $ 1,417,647

Data Management $ 314,958

Phones $ 355,325

Web Sites $ 204,505

Total $ 6,915,965

Approximate Costs of IT

Services in FY19,

Including Manpower

1)Build a Smart Community Partnerships, Open Data, Web Apps & Maps

4 Smart community Forum meetings per year

Information TechnologyDepartment Strategic Goals

2)Enterprise Approach to Systems and Data Process Improvement: Govern, Logos

Multi-Solution Platform: SharePoint, ArcGIS

(Intranet, eCommerce, External web sites)

Integrations: SharePoint, ArcGIS, Govern,

Logos, Records Management, more…

3)Provide Tools and Training to Elevate

Organizational Management Maturity Portfolio Management, Strategic Planning,

Project Management, Process Mapping,

Policies & Training

Also Achieves

Security

Enhancements

Continued Recovery


Security

Manpower

46 Remote sites still

need wireless


New processes need

documentation and training

Security features need

configuration

Challenges - Recovery

33 recovery projects to

wrap upImplementation of new

Disaster Recovery site

12,449 breaches and leaks last year, a 424% increase on 2017

Information TechnologyChallenges - Security

www.infosecurity-magazine.com

"Government was the largest growing exposed sector in

2018, increasing over 291% from 2018"

4iQ co-founder and CTO Julio Casal

Cybersecurity Ventures predicts that newly reported

zero-day exploits will rise from one-per-week in 2015 to

one-per-day by 2021.

https://cybersecurityventures.com/zero-day-vulnerabilities-attacks-exploits-report-2017/


No dedicated cyber security personnel

Shortage of cyber security personnel, everywhere

We are still learning our new security tools

We need vendor support – Managed Service Providers

We need partnerships with Federal, State, and

other local governments


Counties Are on the Front Lines of Cyber War

Retired four-star Marine Gen. John Allen has seen

the cyber threat in action and believes it’s targeted

at counties.www.routefifty.com

IT was short of industry averages before

Tickets queues have doubled


Skills need to be developed

Training

All Departments

Outside contract services are needed

Managed Services

Projects

Industry Standard is 20% of workforce

Challenges - Manpower

Information TechnologyUpgrade Opportunities

Digital Transformation

Old ways of business are out

More efficient operations are in

Partnerships with

Other departments & organizations

IT investment supports all departments

Information TechnologyUpgrade Opportunities

Property Taxes - Online

Number of Tax

bills under $1,000

46,085

If 10,000 transactions

paid on line

At .5 man hour saved

per transaction

5,000 Manhours

saved per year2018 Point ‘n Pay Tax:

Revenue: $3,202,221

Transactions: 5,388

Aver. Tax/ Trans: $600

1) Digital Transformation makes the entire

workforce more efficient

Information TechnologyKey Takeaways

2) IT investment supports the

entire organization

3) Cyber Security Challenges

are always increasing

FY2020 Mat-Su Borough - Pages - Mat-Su …...Challenges - Security "Government was the largest growing exposed sector in 2018, increasing over 291% from 2018" 4iQ co-founder and CTO

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