FY 2011 – 2012 YEAR-TO-DATE Service Request Performance Reports by City Service Area And Citywide Summary August 2012
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FY 2011 – 2012
YEAR-TO-DATE
Service Request
Performance Reports
by
City Service Area
And Citywide Summary
August 2012
TABLE OF CONTENTS
3 . . . . . YTD Chart of Service Request Counts by City Service Area
4 . . . . . YTD Citywide Service Level Performance Report
6 . . . . . YTD Service Level Performance Report the Central City Service Area
8 . . . . . YTD Service Level Performance Report the North Central City Service Area
10 . . . . YTD Service Level Performance Report the Northeast City Service Area
12 . . . . YTD Service Level Performance Report the Northwest City Service Area
14 . . . . YTD Service Level Performance Report the South Central City Service Area
16 . . . . YTD Service Level Performance Report the Southeast City Service Area
18 . . . . YTD Service Level Performance Report the Southwest City Service Area
20 . . . . YTD Service Level Performance Report where City Service Area is Unknown
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 2
CITY OF DALLAS, TX Report date – September 14, 2012
City Service Area Report For YTD Through September 2012
Northwest (5)Central (1)North Central (6)Unknown
Southeast (3)Southwest (4)South Central (7)
Northeast (2)
Service Area SRs Created % of CityWide Total % of All SRs On Time
Central (1) 26,682 8.5% 93.0%
North Central (6) 24,432 7.8% 95.6%
Northeast (2) 42,117 13.4% 93.2%
Northwest (5) 35,545 11.3% 94.8%
South Central (7) 51,701 16.5% 92.7%
Southeast (3) 69,300 22.1% 92.9%
Southwest (4) 61,546 19.6% 92.5%
Unknown 2,312 0.7% 80.2%
Total 313,635 100.0% 93.2%
R-csr017-cmoS V1.0 Page: 1 Run Date: Oct/26/2012 10:55:03 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 3
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
CitywideTop 10 Services
SR Type Service Request Count
High Weeds - CCS 32,214
Litter - CCS 18,120
Garbage Roll Cart - SAN 17,202
Dead Animal Pick Up - SAN 15,413
Animal - Loose Aggressive - CCS 13,228
Obstruction Alley/Sidewalk/Street - CCS
9,368
Animal - Confined - CCS 9,197
Recycling ROLL CART NEW - SAN 8,390
Signs - Public Right of Way - CCS 8,342
Substandard Structure - CCS 8,305
6.6%6.0%
6.0%
5.9%
23.0%13.0%
12.3%
11.0%
9.5%6.7%
Service
High Weeds - CCSLitter - CCSGarbage Roll Cart - SANDead Animal Pick Up - SANAnimal - Loose Aggressive - CCSObstruction Alley/Sidewalk/Street - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SANSigns - Public Right of Way - CCSSubstandard Structure - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
313,635 310,892 290,141 93.3% 2,743 2,060 75.1% 93.2%
05,000
10,00015,00020,00025,00030,00035,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/26/2012 10:49:02 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 4
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
CitywideTop Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 32,214 77 0 0.0% 38 18.6 32,137 99.8% 28,306 88.1% 28,306 87.9%
Litter - CCS 18,120 40 0 0.0% 38 20.9 18,080 99.8% 15,280 84.5% 15,280 84.3%
Garbage Roll Cart - SAN 17,202 0 0 N/A 10 2.5 17,202 100.0% 17,150 99.7% 17,150 99.7%
Dead Animal Pick Up - SAN 15,413 0 0 N/A 1 0.4 15,413 100.0% 15,394 99.9% 15,394 99.9%
Animal - Loose Aggressive - CCS 13,228 0 0 N/A 3 1.1 13,228 100.0% 12,297 93.0% 12,297 93.0%
Obstruction Alley/Sidewalk/Street - CCS 9,368 54 11 20.4% 60 29.2 9,314 99.4% 8,428 90.5% 8,439 90.1%
Animal - Confined - CCS 9,197 0 0 N/A 3 1.2 9,197 100.0% 8,489 92.3% 8,489 92.3%
Recycling ROLL CART NEW - SAN 8,390 0 0 N/A 10 2.2 8,390 100.0% 8,382 99.9% 8,382 99.9%
Signs - Public Right of Way - CCS 8,342 3 0 0.0% 7 1.3 8,339 100.0% 8,023 96.2% 8,023 96.2%
Substandard Structure - CCS 8,305 1,595 1,550 97.2% 365 50.3 6,710 80.8% 6,702 99.9% 8,252 99.4%
Animal - Loose - CCS 8,194 0 0 N/A 40 25.2 8,194 100.0% 7,118 86.9% 7,118 86.9%
Bulky Trash Violations - CCS 7,247 0 0 N/A 14 6.8 7,247 100.0% 6,323 87.2% 6,323 87.2%
Garbage - Missed - SAN 6,673 0 0 N/A 3 0.9 6,673 100.0% 6,632 99.4% 6,632 99.4%
Animal - Sick/Injured - CCS 5,767 0 0 N/A 3 0.4 5,767 100.0% 5,679 98.5% 5,679 98.5%
Smoke Detector Request - DFD 5,368 0 0 N/A 30 5.2 5,368 100.0% 5,271 98.2% 5,271 98.2%
Graffiti Private Property - Residential/Commercial 4,952 33 16 48.5% 90 10.1 4,919 99.3% 4,803 97.6% 4,819 97.3%
24 Hour Parking/Parking Violations - DPD 4,691 0 0 N/A 10 4.5 4,691 100.0% 4,633 98.8% 4,633 98.8%
Illegal Dumping - CCS 4,605 3 0 0.0% 38 8.2 4,602 99.9% 4,334 94.2% 4,334 94.1%
Fire Inspection - DFD 4,540 10 7 70.0% 60 25.0 4,530 99.8% 4,416 97.5% 4,423 97.4%
Junk Motor Vehicle - CCS 4,223 184 173 94.0% 126 42.2 4,039 95.6% 3,811 94.4% 3,984 94.3%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/26/2012 10:49:02 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 5
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Central (1)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 1,773
Litter - CCS 1,270
Garbage Roll Cart - SAN 1,201
Dead Animal Pick Up - SAN 989
Obstruction Alley/Sidewalk/Street - CCS
668
Recycling ROLL CART NEW - SAN 638
Animal - Confined - CCS 625
Traffic Signal - Timing - STS 624
Traffic Signal - Flashing - STS 615
Graffiti Private Property - Residential/Commercial
612
6.9%6.9%6.8%
6.8%
19.7%
14.1%
13.3%
11.0%
7.4%7.1%
Service
High Weeds - CCSLitter - CCSGarbage Roll Cart - SANDead Animal Pick Up - SANObstruction Alley/Sidewalk/Street - CCSRecycling ROLL CART NEW - SANAnimal - Confined - CCSTraffic Signal - Timing - STSTraffic Signal - Flashing - STSGraffiti Private Property - Residential/Commercial
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
26,682 26,515 24,705 93.2% 167 114 68.3% 93.0%
0800
1,6002,4003,200
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:35:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 6
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Central (1)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 1,773 0 0 N/A 38 19.6 1,773 100.0% 1,456 82.1% 1,456 82.1%
Litter - CCS 1,270 0 0 N/A 38 21.8 1,270 100.0% 1,008 79.4% 1,008 79.4%
Garbage Roll Cart - SAN 1,201 0 0 N/A 10 2.6 1,201 100.0% 1,195 99.5% 1,195 99.5%
Dead Animal Pick Up - SAN 989 0 0 N/A 1 0.3 989 100.0% 989 100.0% 989 100.0%
Obstruction Alley/Sidewalk/Street - CCS 668 2 1 50.0% 60 29.8 666 99.7% 581 87.2% 582 87.1%
Recycling ROLL CART NEW - SAN 638 0 0 N/A 10 2.2 638 100.0% 638 100.0% 638 100.0%
Animal - Confined - CCS 625 0 0 N/A 3 0.8 625 100.0% 591 94.6% 591 94.6%
Traffic Signal - Timing - STS 624 0 0 N/A 4 1.4 624 100.0% 617 98.9% 617 98.9%
Traffic Signal - Flashing - STS 615 0 0 N/A 4 1.3 615 100.0% 610 99.2% 610 99.2%
Graffiti Private Property - Residential/Commercial 612 3 1 33.3% 90 8.4 609 99.5% 595 97.7% 596 97.4%
24 Hour Parking/Parking Violations - DPD 571 0 0 N/A 10 4.5 571 100.0% 559 97.9% 559 97.9%
Animal - Loose Aggressive - CCS 526 0 0 N/A 3 0.8 526 100.0% 499 94.9% 499 94.9%
Traffic Signal - Bulb Out/NonConflict Hd Trn - STS 513 0 0 N/A 10 2.2 513 100.0% 513 100.0% 513 100.0%
Substandard Structure - CCS 507 76 75 98.7% 365 41.2 431 85.0% 431 100.0% 506 99.8%
Garbage - Missed - SAN 497 0 0 N/A 3 0.8 497 100.0% 496 99.8% 496 99.8%
Street Repair - Routine-STS 491 5 5 100.0% 90 16.7 486 99.0% 485 99.8% 490 99.8%
Fire Inspection - DFD 468 2 1 50.0% 60 32.9 466 99.6% 442 94.8% 443 94.7%
Signs - Public Right of Way - CCS 436 0 0 N/A 7 1.1 436 100.0% 414 95.0% 414 95.0%
Bulky Trash Violations - CCS 387 0 0 N/A 14 6.1 387 100.0% 347 89.7% 347 89.7%
Animal - Loose - CCS 385 0 0 N/A 40 24.8 385 100.0% 346 89.9% 346 89.9%
Animal - Sick/Injured - CCS 385 0 0 N/A 3 0.5 385 100.0% 379 98.4% 379 98.4%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:35:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 7
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
North Central (6)Top 10 Services
SR Type Service Request Count
Garbage Roll Cart - SAN 2,187
Garbage - Missed - SAN 1,029
Fire Inspection - DFD 1,016
Dead Animal Pick Up - SAN 977
Obstruction Alley/Sidewalk/Street - CCS
892
High Weeds - CCS 846
Animal - Confined - CCS 832
Recycling ROLL CART NEW - SAN 757
Signs - Public Right of Way - CCS 736
Bulky Trash Violations - CCS 620
7.7%7.4%
6.3%
22.1%
10.4%10.3%
9.9%
9.0%
8.6%8.4%
Service
Garbage Roll Cart - SANGarbage - Missed - SANFire Inspection - DFDDead Animal Pick Up - SANObstruction Alley/Sidewalk/Street - CCSHigh Weeds - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SANSigns - Public Right of Way - CCSBulky Trash Violations - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
24,432 24,339 23,288 95.7% 93 62 66.7% 95.6%
0800
1,6002,4003,200
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:47:47 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 8
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
North Central (6)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
Garbage Roll Cart - SAN 2,187 0 0 N/A 10 2.6 2,187 100.0% 2,179 99.6% 2,179 99.6%
Garbage - Missed - SAN 1,029 0 0 N/A 3 0.7 1,029 100.0% 1,027 99.8% 1,027 99.8%
Fire Inspection - DFD 1,016 3 2 66.7% 60 15.7 1,013 99.7% 1,008 99.5% 1,010 99.4%
Dead Animal Pick Up - SAN 977 0 0 N/A 1 0.3 977 100.0% 977 100.0% 977 100.0%
Obstruction Alley/Sidewalk/Street - CCS 892 2 1 50.0% 60 25.4 890 99.8% 812 91.2% 813 91.1%
High Weeds - CCS 846 0 0 N/A 38 24.2 846 100.0% 668 79.0% 668 79.0%
Animal - Confined - CCS 832 0 0 N/A 3 1.0 832 100.0% 808 97.1% 808 97.1%
Recycling ROLL CART NEW - SAN 757 0 0 N/A 10 2.1 757 100.0% 755 99.7% 755 99.7%
Signs - Public Right of Way - CCS 736 0 0 N/A 7 1.6 736 100.0% 718 97.6% 718 97.6%
Bulky Trash Violations - CCS 620 0 0 N/A 14 8.2 620 100.0% 553 89.2% 553 89.2%
Recycling - Roll Cart - SAN 563 0 0 N/A 10 2.6 563 100.0% 562 99.8% 562 99.8%
Street Repair - Routine-STS 534 3 2 66.7% 90 12.3 531 99.4% 529 99.6% 531 99.4%
Mosquitoes - CCS 472 0 0 N/A 45 10.9 472 100.0% 468 99.2% 468 99.2%
Recyclable Collection Missed (Residential) - SAN 424 0 0 N/A 3 0.7 424 100.0% 424 100.0% 424 100.0%
Traffic Signal - Flashing - STS 407 0 0 N/A 4 1.3 407 100.0% 404 99.3% 404 99.3%
Litter - CCS 403 0 0 N/A 38 26.8 403 100.0% 320 79.4% 320 79.4%
Water Conservation Violation - CCS 391 0 0 N/A 7 8.2 391 100.0% 287 73.4% 287 73.4%
Animal - Sick/Injured - CCS 391 0 0 N/A 3 0.6 391 100.0% 387 99.0% 387 99.0%
Traffic Signal - Timing - STS 345 0 0 N/A 4 1.5 345 100.0% 342 99.1% 342 99.1%
Alley Repair - Routine-STS 341 8 8 100.0% 90 25.7 333 97.7% 332 99.7% 340 99.7%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:47:47 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 9
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Northeast (2)Top 10 Services
SR Type Service Request Count
Garbage Roll Cart - SAN 3,171
High Weeds - CCS 2,570
Dead Animal Pick Up - SAN 1,993
Animal - Confined - CCS 1,826
Bulky Trash Violations - CCS 1,402
Obstruction Alley/Sidewalk/Street - CCS
1,364
Recycling ROLL CART NEW - SAN 1,268
Garbage - Missed - SAN 1,167
Animal - Loose Aggressive - CCS 1,158
Litter - CCS 1,116
7.4%6.9%
6.8%
6.6%
18.6%
15.1%
11.7%
10.7%
8.2%8.0%
Service
Garbage Roll Cart - SANHigh Weeds - CCSDead Animal Pick Up - SANAnimal - Confined - CCSBulky Trash Violations - CCSObstruction Alley/Sidewalk/Street - CCSRecycling ROLL CART NEW - SANGarbage - Missed - SANAnimal - Loose Aggressive - CCSLitter - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
42,117 41,795 39,070 93.5% 322 193 59.9% 93.2%
01,0002,0003,0004,0005,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:36:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 10
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Northeast (2)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
Garbage Roll Cart - SAN 3,171 0 0 N/A 10 2.5 3,171 100.0% 3,163 99.7% 3,163 99.7%
High Weeds - CCS 2,570 4 0 0.0% 38 21.3 2,566 99.8% 2,175 84.8% 2,175 84.6%
Dead Animal Pick Up - SAN 1,993 0 0 N/A 1 0.4 1,993 100.0% 1,990 99.8% 1,990 99.8%
Animal - Confined - CCS 1,826 0 0 N/A 3 0.9 1,826 100.0% 1,720 94.2% 1,720 94.2%
Bulky Trash Violations - CCS 1,402 0 0 N/A 14 6.0 1,402 100.0% 1,291 92.1% 1,291 92.1%
Obstruction Alley/Sidewalk/Street - CCS 1,364 11 2 18.2% 60 32.3 1,353 99.2% 1,185 87.6% 1,187 87.0%
Recycling ROLL CART NEW - SAN 1,268 0 0 N/A 10 2.2 1,268 100.0% 1,266 99.8% 1,266 99.8%
Garbage - Missed - SAN 1,167 0 0 N/A 3 0.9 1,167 100.0% 1,159 99.3% 1,159 99.3%
Animal - Loose Aggressive - CCS 1,158 0 0 N/A 3 1.0 1,158 100.0% 1,089 94.0% 1,089 94.0%
Litter - CCS 1,116 5 0 0.0% 38 28.2 1,111 99.6% 790 71.1% 790 70.8%
24 Hour Parking/Parking Violations - DPD 827 0 0 N/A 10 3.8 827 100.0% 823 99.5% 823 99.5%
Animal - Loose - CCS 793 0 0 N/A 40 24.7 793 100.0% 697 87.9% 697 87.9%
Substandard Structure - CCS 778 138 134 97.1% 365 60.0 640 82.3% 640 100.0% 774 99.5%
Substandard Structure Apts - CCS 776 30 30 100.0% 365 24.6 746 96.1% 746 100.0% 776 100.0%
Street Repair - Routine-STS 705 7 7 100.0% 90 14.8 698 99.0% 698 100.0% 705 100.0%
Recycling - Roll Cart - SAN 655 0 0 N/A 10 2.6 655 100.0% 653 99.7% 653 99.7%
Animal - Sick/Injured - CCS 647 0 0 N/A 3 0.3 647 100.0% 639 98.8% 639 98.8%
Recyclable Collection Missed (Residential) - SAN 645 0 0 N/A 3 0.9 645 100.0% 640 99.2% 640 99.2%
Junk Motor Vehicle - CCS 615 16 12 75.0% 126 41.0 599 97.4% 572 95.5% 584 95.0%
Water Conservation Violation - CCS 614 4 0 0.0% 7 6.0 610 99.3% 412 67.5% 412 67.1%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:36:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 11
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Northwest (5)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 2,653
Obstruction Alley/Sidewalk/Street - CCS
1,660
Garbage Roll Cart - SAN 1,578
Signs - Public Right of Way - CCS 1,515
Litter - CCS 1,401
Fire Inspection - DFD 1,218
Dead Animal Pick Up - SAN 1,191
Garbage - Missed - SAN 949
Animal - Confined - CCS 877
Animal - Loose Aggressive - CCS 828
8.6%6.8%
6.3%
6.0%
19.1%
12.0%11.4%
10.9%
10.1%
8.8%
Service
High Weeds - CCSObstruction Alley/Sidewalk/Street - CCSGarbage Roll Cart - SANSigns - Public Right of Way - CCSLitter - CCSFire Inspection - DFDDead Animal Pick Up - SANGarbage - Missed - SANAnimal - Confined - CCSAnimal - Loose Aggressive - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
35,545 35,267 33,462 94.9% 278 222 79.9% 94.8%
01,0002,0003,0004,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:46:52 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 12
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Northwest (5)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 2,653 1 0 0.0% 38 19.8 2,652 100.0% 2,376 89.6% 2,376 89.6%
Obstruction Alley/Sidewalk/Street - CCS 1,660 8 2 25.0% 60 30.6 1,652 99.5% 1,443 87.3% 1,445 87.0%
Garbage Roll Cart - SAN 1,578 0 0 N/A 10 2.6 1,578 100.0% 1,572 99.6% 1,572 99.6%
Signs - Public Right of Way - CCS 1,515 0 0 N/A 7 0.8 1,515 100.0% 1,478 97.6% 1,478 97.6%
Litter - CCS 1,401 1 0 0.0% 38 23.6 1,400 99.9% 1,167 83.4% 1,167 83.3%
Fire Inspection - DFD 1,218 0 0 N/A 60 22.8 1,218 100.0% 1,206 99.0% 1,206 99.0%
Dead Animal Pick Up - SAN 1,191 0 0 N/A 1 0.3 1,191 100.0% 1,188 99.7% 1,188 99.7%
Garbage - Missed - SAN 949 0 0 N/A 3 0.9 949 100.0% 947 99.8% 947 99.8%
Animal - Confined - CCS 877 0 0 N/A 3 0.6 877 100.0% 857 97.7% 857 97.7%
Animal - Loose Aggressive - CCS 828 0 0 N/A 3 0.9 828 100.0% 802 96.9% 802 96.9%
Recycling ROLL CART NEW - SAN 818 0 0 N/A 10 2.1 818 100.0% 818 100.0% 818 100.0%
Bulky Trash Violations - CCS 779 0 0 N/A 14 5.9 779 100.0% 721 92.6% 721 92.6%
Street Repair - Routine-STS 687 7 7 100.0% 90 12.3 680 99.0% 680 100.0% 687 100.0%
Garage Sale - CCS 668 0 0 N/A 7 1.0 668 100.0% 648 97.0% 648 97.0%
24 Hour Parking/Parking Violations - DPD 649 0 0 N/A 10 5.0 649 100.0% 644 99.2% 644 99.2%
Illegal Land Use (Residential/Business) - CCS 623 18 6 33.3% 60 22.0 605 97.1% 535 88.4% 541 86.8%
Animal - Loose - CCS 623 0 0 N/A 40 23.5 623 100.0% 559 89.7% 559 89.7%
Graffiti Private Property - Residential/Commercial 608 3 1 33.3% 90 7.7 605 99.5% 599 99.0% 600 98.7%
Substandard Structure - CCS 525 137 136 99.3% 365 46.2 388 73.9% 388 100.0% 524 99.8%
Animal - Sick/Injured - CCS 501 0 0 N/A 3 0.3 501 100.0% 493 98.4% 493 98.4%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:46:52 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 13
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
South Central (7)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 8,731
Litter - CCS 3,950
Animal - Loose Aggressive - CCS
3,317
Dead Animal Pick Up - SAN 3,180
Garbage Roll Cart - SAN 2,520
Smoke Detector Request - DFD 2,134
Animal - Loose - CCS 1,856
Animal - Confined - CCS 1,512
Illegal Dumping - CCS 1,450
Recycling ROLL CART NEW - SAN
1,280
7.1% 6.2%5.1%
4.8%4.3%
29.2%13.2%
11.1%
10.6%
8.4%
Service
High Weeds - CCSLitter - CCSAnimal - Loose Aggressive - CCSDead Animal Pick Up - SANGarbage Roll Cart - SANSmoke Detector Request - DFDAnimal - Loose - CCSAnimal - Confined - CCSIllegal Dumping - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
51,701 51,337 47,644 92.8% 364 292 80.2% 92.7%
01,0002,0003,0004,0005,0006,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:52:19 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 14
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
South Central (7)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 8,731 0 0 N/A 38 18.2 8,731 100.0% 7,933 90.9% 7,933 90.9%
Litter - CCS 3,950 1 0 0.0% 38 19.6 3,949 100.0% 3,498 88.6% 3,498 88.6%
Animal - Loose Aggressive - CCS 3,317 0 0 N/A 3 1.3 3,317 100.0% 2,970 89.5% 2,970 89.5%
Dead Animal Pick Up - SAN 3,180 0 0 N/A 1 0.4 3,180 100.0% 3,177 99.9% 3,177 99.9%
Garbage Roll Cart - SAN 2,520 0 0 N/A 10 2.5 2,520 100.0% 2,517 99.9% 2,517 99.9%
Smoke Detector Request - DFD 2,134 0 0 N/A 30 5.1 2,134 100.0% 2,104 98.6% 2,104 98.6%
Animal - Loose - CCS 1,856 0 0 N/A 40 26.0 1,856 100.0% 1,582 85.2% 1,582 85.2%
Animal - Confined - CCS 1,512 0 0 N/A 3 1.7 1,512 100.0% 1,290 85.3% 1,290 85.3%
Illegal Dumping - CCS 1,450 0 0 N/A 38 10.9 1,450 100.0% 1,359 93.7% 1,359 93.7%
Recycling ROLL CART NEW - SAN 1,280 0 0 N/A 10 2.4 1,280 100.0% 1,279 99.9% 1,279 99.9%
Bulky Trash Violations - CCS 1,271 0 0 N/A 14 11.3 1,271 100.0% 896 70.5% 896 70.5%
Animal - Sick/Injured - CCS 1,234 0 0 N/A 3 0.4 1,234 100.0% 1,215 98.5% 1,215 98.5%
Obstruction Alley/Sidewalk/Street - CCS 1,158 11 3 27.3% 60 29.8 1,147 99.1% 1,091 95.1% 1,094 94.5%
Garbage - Missed - SAN 1,049 0 0 N/A 3 1.2 1,049 100.0% 1,036 98.8% 1,036 98.8%
Parking - Unapproved Surface - CCS 783 0 0 N/A 10 4.0 783 100.0% 700 89.4% 700 89.4%
Junk Motor Vehicle - CCS 777 53 52 98.1% 126 47.7 724 93.2% 671 92.7% 723 93.1%
Substandard Structure - CCS 771 213 207 97.2% 365 54.0 558 72.4% 557 99.8% 764 99.1%
Open and Vacant Structure - CCS 699 0 0 N/A 30 13.7 699 100.0% 638 91.3% 638 91.3%
Animal - Cruelty - CCS 583 0 0 N/A 30 2.2 583 100.0% 582 99.8% 582 99.8%
24 Hour Parking/Parking Violations - DPD 537 0 0 N/A 10 4.6 537 100.0% 532 99.1% 532 99.1%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:52:20 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 15
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Southeast (3)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 9,464
Litter - CCS 6,380
Animal - Loose Aggressive - CCS
4,048
Substandard Structure - CCS 3,954
Dead Animal Pick Up - SAN 3,497
Garbage Roll Cart - SAN 3,304
Signs - Public Right of Way - CCS
2,586
Animal - Loose - CCS 2,248
Animal - Confined - CCS 2,139
Recycling ROLL CART NEW - SAN
1,865
6.5%5.7%
5.4%4.7%
24.0%16.2%
10.3%
10.0%
8.9%8.4%
Service
High Weeds - CCSLitter - CCSAnimal - Loose Aggressive - CCSSubstandard Structure - CCSDead Animal Pick Up - SANGarbage Roll Cart - SANSigns - Public Right of Way - CCSAnimal - Loose - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
69,300 68,458 63,645 93.0% 842 745 88.5% 92.9%
02,0004,0006,0008,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:41:14 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 16
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Southeast (3)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 9,464 2 0 0.0% 38 15.3 9,462 100.0% 8,586 90.7% 8,586 90.7%
Litter - CCS 6,380 5 0 0.0% 38 16.9 6,375 99.9% 5,693 89.3% 5,693 89.2%
Animal - Loose Aggressive - CCS 4,048 0 0 N/A 3 0.9 4,048 100.0% 3,853 95.2% 3,853 95.2%
Substandard Structure - CCS 3,954 661 633 95.8% 365 42.9 3,293 83.3% 3,289 99.9% 3,922 99.2%
Dead Animal Pick Up - SAN 3,497 0 0 N/A 1 0.3 3,497 100.0% 3,491 99.8% 3,491 99.8%
Garbage Roll Cart - SAN 3,304 0 0 N/A 10 2.5 3,304 100.0% 3,292 99.6% 3,292 99.6%
Signs - Public Right of Way - CCS 2,586 0 0 N/A 7 1.3 2,586 100.0% 2,508 97.0% 2,508 97.0%
Animal - Loose - CCS 2,248 0 0 N/A 40 25.1 2,248 100.0% 1,934 86.0% 1,934 86.0%
Animal - Confined - CCS 2,139 0 0 N/A 3 1.2 2,139 100.0% 1,963 91.8% 1,963 91.8%
Recycling ROLL CART NEW - SAN 1,865 0 0 N/A 10 2.2 1,865 100.0% 1,864 99.9% 1,864 99.9%
Animal - Sick/Injured - CCS 1,469 0 0 N/A 3 0.5 1,469 100.0% 1,441 98.1% 1,441 98.1%
Bulky Trash Violations - CCS 1,271 0 0 N/A 14 7.1 1,271 100.0% 1,073 84.4% 1,073 84.4%
Parking - Unapproved Surface - CCS 1,220 0 0 N/A 10 3.9 1,220 100.0% 1,089 89.3% 1,089 89.3%
Garbage - Missed - SAN 1,203 0 0 N/A 3 0.8 1,203 100.0% 1,191 99.0% 1,191 99.0%
Smoke Detector Request - DFD 1,176 0 0 N/A 30 5.1 1,176 100.0% 1,155 98.2% 1,155 98.2%
Junk Motor Vehicle - CCS 1,158 45 42 93.3% 126 42.7 1,113 96.1% 1,045 93.9% 1,087 93.9%
Illegal Outside Storage - CCS 1,105 0 0 N/A 38 24.0 1,105 100.0% 900 81.4% 900 81.4%
Obstruction Alley/Sidewalk/Street - CCS 1,024 3 1 33.3% 60 25.4 1,021 99.7% 942 92.3% 943 92.1%
Open and Vacant Structure - CCS 826 0 0 N/A 30 12.0 826 100.0% 719 87.0% 719 87.0%
No Building Permit - CCS 731 24 5 20.8% 60 31.4 707 96.7% 559 79.1% 564 77.2%
24 Hour Parking/Parking Violations - DPD 731 0 0 N/A 10 5.2 731 100.0% 713 97.5% 713 97.5%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:41:14 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 17
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Southwest (4)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 5,710
Dead Animal Pick Up - SAN 3,531
Litter - CCS 3,395
Garbage Roll Cart - SAN 3,136
Animal - Loose Aggressive - CCS 3,076
Obstruction Alley/Sidewalk/Street - CCS
2,542
Signs - Public Right of Way - CCS 2,464
Graffiti Private Property - Residential/Commercial
1,995
Animal - Loose - CCS 1,953
Recycling ROLL CART NEW - SAN 1,693
8.4%6.8%
6.6%5.7%
19.4%
12.0%11.5%
10.6%
10.4%
8.6%
Service
High Weeds - CCSDead Animal Pick Up - SANLitter - CCSGarbage Roll Cart - SANAnimal - Loose Aggressive - CCSObstruction Alley/Sidewalk/Street - CCSSigns - Public Right of Way - CCSGraffiti Private Property - Residential/CommercialAnimal - Loose - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
61,546 61,034 56,489 92.6% 512 418 81.6% 92.5%
01,0002,0003,0004,0005,0006,0007,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:42:16 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 18
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
Southwest (4)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 5,710 3 0 0.0% 38 20.9 5,707 99.9% 4,805 84.2% 4,805 84.2%
Dead Animal Pick Up - SAN 3,531 0 0 N/A 1 0.3 3,531 100.0% 3,527 99.9% 3,527 99.9%
Litter - CCS 3,395 1 0 0.0% 38 24.5 3,394 100.0% 2,686 79.1% 2,686 79.1%
Garbage Roll Cart - SAN 3,136 0 0 N/A 10 2.5 3,136 100.0% 3,127 99.7% 3,127 99.7%
Animal - Loose Aggressive - CCS 3,076 0 0 N/A 3 1.2 3,076 100.0% 2,815 91.5% 2,815 91.5%
Obstruction Alley/Sidewalk/Street - CCS 2,542 8 1 12.5% 60 29.0 2,534 99.7% 2,329 91.9% 2,330 91.7%
Signs - Public Right of Way - CCS 2,464 0 0 N/A 7 1.1 2,464 100.0% 2,352 95.5% 2,352 95.5%
Graffiti Private Property - Residential/Commercial 1,995 12 7 58.3% 90 10.1 1,983 99.4% 1,942 97.9% 1,949 97.7%
Animal - Loose - CCS 1,953 0 0 N/A 40 25.3 1,953 100.0% 1,708 87.5% 1,708 87.5%
Recycling ROLL CART NEW - SAN 1,693 0 0 N/A 10 2.1 1,693 100.0% 1,691 99.9% 1,691 99.9%
Illegal Dumping - CCS 1,611 0 0 N/A 38 3.6 1,611 100.0% 1,570 97.5% 1,570 97.5%
Bulky Trash Violations - CCS 1,508 0 0 N/A 14 3.3 1,508 100.0% 1,438 95.4% 1,438 95.4%
Substandard Structure - CCS 1,458 323 320 99.1% 365 72.0 1,135 77.8% 1,132 99.7% 1,452 99.6%
Animal - Confined - CCS 1,372 0 0 N/A 3 1.4 1,372 100.0% 1,248 91.0% 1,248 91.0%
Illegal Outside Storage - CCS 1,291 0 0 N/A 38 26.0 1,291 100.0% 1,037 80.3% 1,037 80.3%
Smoke Detector Request - DFD 1,258 0 0 N/A 30 4.7 1,258 100.0% 1,233 98.0% 1,233 98.0%
Animal - Sick/Injured - CCS 1,128 0 0 N/A 3 0.4 1,128 100.0% 1,113 98.7% 1,113 98.7%
24 Hour Parking/Parking Violations - DPD 1,024 0 0 N/A 10 3.8 1,024 100.0% 1,024 100.0% 1,024 100.0%
Junk Motor Vehicle - CCS 884 33 31 93.9% 126 40.5 851 96.3% 812 95.4% 843 95.4%
Signs - Other - CCS 825 0 0 N/A 21 5.0 825 100.0% 764 92.6% 764 92.6%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:42:16 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 19
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
UnknownTop 10 Services
SR Type Service Request Count
High Weeds - CCS 467
Signs - Public Right of Way - CCS 271
Litter - CCS 205
Garbage Roll Cart - SAN 105
Recycling ROLL CART NEW - SAN 71
Animal - Loose - CCS 65
Obstruction Alley/Sidewalk/Street - CCS
60
Dead Animal Pick Up - SAN 55
311 Call Center Complaint 51
24 Hour Parking/Parking Violations - DPD
39
Parking - Unapproved Surface - CCS
39
5.0%4.6%4.2%
3.9%3.6%2.7%2.7%
32.7%
19.0%
14.4%
7.4%
Service
High Weeds - CCSSigns - Public Right of Way - CCSLitter - CCSGarbage Roll Cart - SANRecycling ROLL CART NEW - SANAnimal - Loose - CCSObstruction Alley/Sidewalk/Street - CCSDead Animal Pick Up - SAN311 Call Center Complaint24 Hour Parking/Parking Violations - DPDParking - Unapproved Surface - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,312 2,147 1,838 85.6% 165 16 9.7% 80.2%
04080
120160200240280
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:52:51 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 20
CITY OF DALLAS, TX Report date – September 14, 2012
Service Level Performance Report by City Service Area
UnknownTop Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 467 67 0 0.0% 38 28.8 400 85.7% 307 76.8% 307 65.7%
Signs - Public Right of Way - CCS 271 3 0 0.0% 7 2.7 268 98.9% 253 94.4% 253 93.4%
Litter - CCS 205 27 0 0.0% 38 32.9 178 86.8% 118 66.3% 118 57.6%
Garbage Roll Cart - SAN 105 0 0 N/A 10 2.6 105 100.0% 105 100.0% 105 100.0%
Recycling ROLL CART NEW - SAN 71 0 0 N/A 10 2.3 71 100.0% 71 100.0% 71 100.0%
Animal - Loose - CCS 65 0 0 N/A 40 27.7 65 100.0% 52 80.0% 52 80.0%
Obstruction Alley/Sidewalk/Street - CCS 60 9 0 0.0% 60 38.1 51 85.0% 45 88.2% 45 75.0%
Dead Animal Pick Up - SAN 55 0 0 N/A 1 0.1 55 100.0% 55 100.0% 55 100.0%
311 Call Center Complaint 51 0 0 N/A 10 3.4 51 100.0% 49 96.1% 49 96.1%
Parking - Unapproved Surface - CCS 39 0 0 N/A 10 5.8 39 100.0% 31 79.5% 31 79.5%
24 Hour Parking/Parking Violations - DPD 39 0 0 N/A 10 6.8 39 100.0% 35 89.7% 35 89.7%
Restaurant/Food Complaint - CCS 32 1 0 0.0% 45 15.3 31 96.9% 29 93.5% 29 90.6%
Signs - Public Right of Way Apts - CCS 31 0 0 N/A 7 0.0 31 100.0% 31 100.0% 31 100.0%
Substandard Structure - CCS 26 12 12 100.0% 365 84.2 14 53.8% 14 100.0% 26 100.0%
Garbage - Missed - SAN 26 0 0 N/A 3 1.0 26 100.0% 24 92.3% 24 92.3%
Chronic Traffic Violations - DPD 24 0 0 N/A 14 8.1 24 100.0% 24 100.0% 24 100.0%
Recycling - Roll Cart - SAN 24 0 0 N/A 10 2.7 24 100.0% 24 100.0% 24 100.0%
Brush/Bulk Items - Missed - SAN 23 0 0 N/A 10 2.0 23 100.0% 23 100.0% 23 100.0%
Pot hole Repair Routine - STS 22 0 0 N/A 7 3.1 22 100.0% 20 90.9% 20 90.9%
LBJ Signs / Markings / Street Lights 21 0 0 N/A 0 0.1 21 100.0% 20 95.2% 20 95.2%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:52:51 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 21
CITY OF DALLAS, TX Report date – September 14, 2012
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