Department of Information Services FY 16-17 Adopted Requirements: $15,662,635 FY 16-17 Requirements by Division FY 16-17 Requirements by Fund Michael Finch Chief Information Officer 541-682-4232 Administration 21.52% Business Application 12.66% Client System Services 12.03% Enterprise Application 12.66% Geographic Info Systems 6.33% Network & System Services 24.68% Project Management Office 6.33% Security & Audit 3.80% Technology Replacement 12.66% Information Services Fund 87.34% ________________________________________ LANE COUNTY _________________________________________________ 281 ______________________________________ FY 16-17 ADOPTED BUDGET
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Department of Information Services FY 16-17 Adopted Requirements: $15,662,635
FY 16-17 Requirements by Division
FY 16-17 Requirements by Fund
Michael Finch Chief Information Officer
541-682-4232
Administration 21.52%
Business Application
12.66%
Client System Services 12.03%
Enterprise Application
12.66%
Geographic Info Systems
6.33%
Network & System Services
24.68%
Project Management
Office 6.33%
Security & Audit 3.80%
Technology Replacement
12.66%
Information Services Fund
87.34%
________________________________________ LANE COUNTY
Department Purpose & Overview The mission of the Information Services (IS) Department is to provide solutions and services that create value for those we serve. This department is made up of eight divisions, as follows:
• The Administration Division • The Enterprise Applications • The Business Applications • The Geographic Information Systems (GIS) Division • The Project Management Office (PMO) Division • The Network & System Services (NSS) Division • The Client Systems Services (CSS) Division • The Security & Audit Division
Information Services
Administration
Business Applications Client System Services
Enterprise Applications
Geographic Info Systems
Network & System Services
Project Management Office
Security & Audit
________________________________________ LANE COUNTY
• Implementation of PeopleSoft Contract System eSignatures; • The Delta Oaks Community Health Clinic was completed by the CSS Desktop support staff and
the NSS Division’s capital projects team; • Implementation of Ben Admin was completed by Open Enrollment in October; • Implementation of The Learning Management System (LMS); • SharePoint AP Invoice Document Imaging migrated to SharePoint 2013; • Increased focus on Disaster Recovery (DR) and Continuity of Operations Plan (COOP); • Increased focus on IS Strategic Planning; • Added SharePoint Hosting as a service provided to LCOG; • Implemented Property Information Portal System (PATS) hosting; • Implementation of an upload feature for the Performance Budgeting data entry;
Additionally, Lane County IS’s role with regional and other external customers continues to expand. Anticipated Service & Budget Changes for FY 16-17 and Forward
• Lane Regional Interoperability Group (LRIG) increased direct resource from 0.5 FTE to 1.0 FTE; • Split Regional and Countywide monetary tracking in the NSS Division by adding a new
department ID; • Reclassifying higher level positions vacated by higher step employees to lower levels with new
hires to reduce costs; • Increased external revenue from the Eastern Oregon Counties for mapping and tax applications; • Added software maintenance renewals to the IS Budget from other department budgets. This will
expedite the renewals and will help organize and monitor the renewals; • Reducing PC Replacement rates; • Expanding use of Kaizen process improvement methods.
Department Strategic Plan Goals & Objectives County Strategic Area of Focus: Safe, Healthy County
County Key Objective: Maintain a safe infrastructure, including roads, bridges, parks, and buildings
Department Goal: The IS Department will provide modern remote & mobile access to services needed by employees from wherever they are performing their work.
Department Objective: Reduce or eliminate the need for workers to travel from worksites to interact with systems and data they need to complete their work.
Objective Time Frame: Achieve implementation of new remote access by end of FY16-17.
Performance Measure Target or Goal FY 14-15 Actual
FY 15-16 Actual
FY 16-17 Goal
Technology Partnerships 100.00% N/A 30% 100%
Comments:
Lane County will gain significant efficiency in ability to perform fieldwork more quickly and accurately while reducing environmental impact by driving less.
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Administration Project Management Office1.00 Accounting Clerk 2 2.00 Info Services Project Manager1.00 Dept Director (IS, HR, OPs) 2.00 IS Project Manager, Sr1.00 Management Analyst 1.00 Manager1.00 Manager 1.00 Sr Programmer & System Analyst1.00 Office Assistant 1 6.00 Division FTE Total1.00 Office Assistant, Sr6.00 Division FTE Total Security & Audit
1.00 Info Technology Specialist 2Business Application 1.00 Manager
9.00 Sr Programmer & System Analyst 1.00 Office Assistant 21.00 Manager 1.00 Sr. System Administrator
10.00 Division FTE Total 4.00 Division FTE Total
Client System Services 68.75 Department FTE Total4.00 Sr. System Administrator1.00 Info Technology Specialist 15.75 Info Technology Specialist 21.00 Manager1.00 Prof/Tech Supervisor
12.75 Division FTE Total
Enterprise Application6.00 Sr Programmer & System Analyst3.00 Database Administrator1.00 Manager
10.00 Division FTE Total
Geographic Info Systems1.00 Technical Specialist1.00 Cartographer/GIS Specialist2.00 Engineering Analyst1.00 Manager5.00 Division FTE Total
Network & System Services3.00 Info Technology Specialist 21.00 Manager4.00 Sr. Network Administrator5.00 Sr. System Administrator2.00 System/Network Architect
15.00 Division FTE Total
DEPARTMENT POSITION LISTING
________________________________________ LANE COUNTY
Division Purpose Statement The Administration Division supports Information Services Department staff and the operation of the Department. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The Administration Division performs tasks and completes processes associated with budget, billing, payroll, purchasing, inventory, infrastructure replacement program administration, facilities requests, and reporting. The Administration Division communicates and coordinates this information both internally with IS Department staff, and externally with County and Regional customers and vendors. Goals and Strategic Planning Long Term Goals:
• To continue to improve our processes and procedures to meet the increasing need for administrative support with a relatively small administrative staff.
• To continue to enhance our customer service knowledge and skills to support our department personnel as well as our customers.
Objectives for FY 16-17 • Work on implementation of the Infrastructure Replacement Fund (IRF) to have financial data for
FY 17-18 Budget Preparation in October 2016. • Develop an Administration Division Strategic Plan by the end of FY 16-17 • Continue the organization of development of Administrative processes and procedures.
Major Accomplishments & Achievements in FY 15-16
• Successfully filled a vacancy in the Administrative Services Manager position as well as a vacancy in the Management Analyst position.
• Developed the FY 15-16 Budget Analysis Workbook to assist in the explanation of our budget and provide year over year comparisons.
• Further refined the IS Direct Reconciliation process in conjunction with the IS Applications divisions by adding in the annual maintenance renewals IS Administers for our customers to ensure the accuracy of revenue brought in to cover said renewals.
• Participated in the process improvement initiatives in IS with Kaizen training and cooperation with the other IS Divisions.
Anticipated Service & Budget Changes for FY 16-17 and Forward
• A new billing process for Virtual Server Hosting and Infrastructure Replacement for Direct Department Servers has been implemented and the revenue is being tracked and earmarked for the future purchase of the replacement of the Virtual Server Hosting system.
• The Information Services Department may be faced with a renovation to our department, the monies needed for this effort are budgeted in the Administration Division and may affect future reserves in the Administration Division for department related needs.
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Division Purpose Statement The Business Applications Division supports the line of business system for Lane County and regional customers. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The Business Applications Division is responsible for supporting internal business applications and public facing web applications for Lane County departments. This division performs business analysis, research, application development, implementation, integration and support of new and existing applications. Additionally, this division supports the assessment & taxation systems for Lake, Gilliam, Crook, Wheeler and Wasco counties and a Youth Services system for Deschutes County. Goals & Strategic Planning Many of the Business Applications goals and objectives will be accomplished as managed projects and overlap with the Project Management Office. Long Term Goals:
• To provide services that bring success to our customers in meeting their goals and objects. • Ensure Lane County Department systems meet all relevant regulatory compliance guidelines. • Adopt mobile first as the standard for in-house development of applications
Objectives:
• Upgrade the County’s Pet Licensing system to address legacy technology and improve processing on online license renewals.
• Upgrade and enhance the Waste Management, Point of Sales system to address aging technology, compliance and traffic flow changes at transfer sites.
• Develop business intelligence analytics and reporting for HHS. • Develop a system to facilitate the HHS Quit Tobacco in Pregnancy program. • Deploy a new Visitor Tracking system for the Sheriff’s Adult Corrections center. • Rewrite Assessment & Taxation’s Appraisal Work Log system. • Migration to new systems for Developmental Disabilities and Methadone Treatment to improve
the administration and care of their customers. Major Accomplishments & Achievements in FY 15-16
• Oregon Counties o Implemented a public Property Account and Taxation portal for Crook, Gilliam and Lake
Counties. This service can be expanded to other counties. • County Wide
o Upgraded the County’s document imaging system to current technology. o Completed server and database upgrades for A&T, HHS and PW
• Assessment and Taxation: o Major enhancements to online services for public view including, tax receipts and
valuation. • Health and Human Services:
o Migration of Behavioral Health data to the HHS electronic health record system. • Sheriff’s Office:
o Assumed support of expanded Sheriff’s Corrections center video management system. o Developed a new, mobile device friendly public inmate search which was recognized for
the ingenuity and public service it provided. o Moved the Sheriff’s internally supported systems to the law enforcement regulatory
compliant environment. • Public Works:
o Implemented upgrades to the Fleet Replacement Fund system to improve accountability and reporting.
________________________________________ LANE COUNTY
o Implemented new Business Intelligence reporting for Fleet Services saving Public Works time in reconciling accounts.
o Began major revisions to the Waste Management, Point Of Sales system, to be implemented in FY 17-18
Anticipated Service & Budget Changes for FY 16-17 and Forward Business Applications anticipates expanding its external Assessment & Taxation support to include Yamhill county beginning in FY 16-17. Current & Future Service Challenges Prior reductions of programming staff for Public Works support continues to impact the services provided by Business Applications as well as by other divisions in IS. Efforts in rebuilding the institutional and support knowledge for Public Works is an ongoing effort.
________________________________________ LANE COUNTY
Division Purpose Statement The Client System Services Division supports Lane County and Regional customers enabling them to leverage technology for improved productivity and efficiencies resulting in better service to Lane County Citizens. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The Client System Services Division provides user and desktop support services, including the maintenance and management of County and Regional Help Desks, as well as assisting customers with procurement, setup and technical support of desktop computers, peripherals, mobile devices, print services, application support and related technology. Goals & Strategic Planning • A key goal for CSS is to prepare Lane County for the adoption of the Windows 10 operating system
for the enterprise during FY1718. One of our objectives is to research new hardware options utilizing Intel’s 2017 processor, Kaby Lake and to develop purchase recommendations for workstations and laptops by March 2017. Currently all workstations and laptops are being purchased with Intel’s 2016 Skylake processor. Effective sometime after November 2016, manufacturers must discontinue shipping systems pre-loaded with Windows 7 and Lane County will only be able to purchase hardware that runs Windows 10 with the Kaby Lake processor. Another objective around Windows 10 in the enterprise is to develop best practices for patching Windows 10, securing workstations, controlling access and managing the desktop through Group Policy and Active Directory prior to deploying Windows 10 throughout the enterprise.
• Expand our primary print server and install print management software that collects data on the printing practices at Lane County by the end of the calendar year. Analyze the data collected over several months and use the results to develop recommendations that reduce the cost of printing throughout the enterprise by the end of the fiscal year.
• Work is underway to increase our service level to include Tier 1 Services (password resets, network print queues, software installs) for the City of Springfield through the Lane County Help Desk.
Major Accomplishments & Achievements in FY 15-16 • Researched, evaluated and assessed the many flavors of the new Windows 10 operating system to
determine the best ways to secure and manage the operating system within our network and with our applications. Developed an image of the Windows 10 operating system that can successfully be installed on workstations and laptops used in Information Services thereby ensuring that IS staff have access to the latest technology and trends.
• Rolled out Mobile Device Management (MDM) to County-owned phones, allowing LCIS to unlock or wipe a County phone when requested by providing state of the art security for Lane County data.
• Provided hardware purchases and technical support for the installation and configuration of 49 computers, 82 monitors and 28 printers and scanners for the new Delta Oaks Clinic and aligning with our customer’s business needs.
• Upgraded the LANDesk application which is the primary productivity tool used by CSS staff to image and manage all workstations, laptops and mobile devices for County employees.
Anticipated Service & Budget Changes for FY 16-17 and Forward • With the consolidation of the division supervisor and manager roles into one position, CSS was able
to reclassify the supervisor position into an Information Technology Specialist 1 position, improving customer access to technical assistance and resources.
________________________________________ LANE COUNTY
Division Purpose Statement The purpose of the Enterprise Applications Division is to provide the programming, analysis, system administration, data management and other technical services that support Lane County’s county-wide and direct technology based operations.
Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The Enterprise Applications Division supports and maintains dozens of applications and over 100 databases. These include mission critical systems such as Human Resources, Finance, Payroll, Contracts, Intranet, LaneCounty.org, Budgeting and more. Enterprise Applications staff consists of Programmer/Analysts and Database Administrators that possess the technical skillsets needed to support these systems. Activities and tasks include application development, troubleshooting, system administration, vendor management, business process analysis and improvement, disaster recovery and planning, system upgrade planning and implementation, regulatory compliance, and systems integration. Goals & Strategic Planning Some of the Enterprise Applications goals and objectives for FY 16-17 will be accomplished in conjunction with the Project Management Office or other departments and thus may overlap with those division goals and objectives.
Goals: • Upgrade PeopleSoft to latest version and maintain up-to-date versions. Expected completion of
mid-2018, on-going after that. IS Goal alignment: Trends • Increase adoption of SharePoint 2013 to aid in automation of business processes. This is an on-
going goal that aligns with the IS Goal of Innovation.
Objectives: • PeopleSoft externalization – allow secure internet access to Self Service items • PeopleSoft mobilization – implement 3rd party tool for use on mobile devices • PeopleSoft Tools upgrade to 8.54 • Improvements and increased automation to Payroll processing • Migrate SharePoint 2007 external sites to 3rd party vendor
Major Accomplishments & Achievements in FY 15-16
• Migrated the majority of SQL Server 2008 databases to SQL Server 2012 • Implemented Electronic Data Interfaces (EDI) for 3 of the 4 benefit providers • Upgraded Incident Monitor, our internal ticketing system • Deployed electronic signatures in the PeopleSoft Contracts system • Completed migration of AP Invoices and Contracts document imaging to SharePoint 2013
Anticipated Service & Budget Changes for FY 16-17 and Forward
• A vacant Senior Database Administrator position was reclassified down to a junior-level DBA. This will result in at least $11,000 savings in Annual Position Cost.
• A vacant Senior Programmer/Systems Analyst position was reclassified down to a Programmer/Analyst 2. This will result in at least $11,000 savings in Annual Position Cost.
________________________________________ LANE COUNTY
Information Services: Geographic Information Systems
Geographic Info Systems
GIS Services
Division Purpose Statement The Geographic Information Systems (GIS) Division provides a full spectrum of GIS services to County departments, citizens, and external agencies aimed at improving efficiency, reducing redundancy, and simply making it easier to find pertinent information. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Information Services: Geographic Information Systems
Division Purpose & Overview The GIS Division is responsible for hundreds of data layers, nearly 30 mapping applications, 10 field applications, and 5 dedicated GIS servers. In addition to data development/maintenance and application development, the GIS Division also generates custom map products, performs complex spatial analyses, handles data sales to external entities, provides GIS training, and develops custom routines to integrate GIS data with other County IT systems. Furthermore, the Lane County GIS staff maintains tax lot data for four eastern Oregon counties and is converting tax lot data to GIS for a fifth county. Lane County GIS also provides GIS services to the City of Cottage Grove and the City of Creswell. Goals & Strategic Planning Long Term Goals: • Work with the regional GIS partners to develop a sustainable funding model and make data more
readily available to citizens through the Cooperative Project Agreement (CPA). • Identify opportunities for process improvement to aid customers in improving efficiency, reducing
redundancy, and saving money. • Improve awareness and understanding of GIS capabilities to continue expansion of services and
customer base.
Objectives: • Lead and participate in discussions regarding sustainable funding and data availability for the CPA
continuously throughout FY 16-17. • Lead the effort to analyze Lane County and CPA GIS infrastructure to look for opportunities for
further sharing of hardware and data consolidation by December 31, 2016. • Present at a minimum of two conferences on GIS related topics and services by October 31, 2016. Major Accomplishments & Achievements in FY 15-16 • Received recognition by the Board of County Commissioners for efficiencies gained by the Weather
Event Response Coordination System. • Migrated all mapping applications to a mobile friendly and browser agnostic platform. All external
applications are in production while some internal applications are awaiting final approval from internal customers.
• Developed and implemented three new field applications for Road Maintenance: Plants, Culverts and Chipseal, and Bridge Inspections.
• Implemented the GIS portion of the Property Assessment & Taxation System (PATS) for Crook County, Gilliam County, and Lake County.
• Developed two new applications for the County’s new website that will go live in FY 16-17. The first application is the location of all County services while the second application displays the location and history of Lane County covered bridges.
• Developed a new mapping application for Environmental Health that is being tested and expected to be moved to production in FY 16-17.
Anticipated Service & Budget Changes for FY 16-17 and Forward • Lane County GIS continues to provide additional services to existing internal and external customers
and is in discussions with two other counties who are considering support from Lane County GIS. ________________________________________ LANE COUNTY
Division Purpose Statement The purpose of Network & Systems Services is to support Lane County and its Regional partner’s business strategy through the implementation, management, and repair of their technological infrastructure. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview Regional shared services at Lane County began in 1966 when Eugene and other agencies contracted with Lane County for shared mainframe and other infrastructure services. The Network & System Services (NSS) Division exists to continue our regional tradition of capitalizing on economies of scale for low cost, high quality technology services across the region. Today Network & System Services provides a growing variety of technology services to Lane County and the Region including Core Network Infrastructure, Email, Server Hosting, the latest Virtualization Technology and much more. Additionally, NSS will: • Know who our customers are, internal and external, and what they want - through clear identification
of our division services • Maintain a level of quality which preserves trust with Network & Systems Services customers • Ensure compliance with relevant statutory and safety requirements • Endeavor, at all times, to maximize customer satisfaction through the services provided by Network
& Systems Services • Make continuous improvement a part of every day and every job - with the use of team participation
and defined measurements • Understand the requirements of our jobs and the systems that we support - through training and
education Goals & Strategic Planning Long Term Goals: • Generate increased revenue from Regional Services by the end of FY 16-17. • Fully deploy improved Remote Access by the end of FY 16-17. • Enhance disaster recovery capabilities by the end of FY 16-17. • Prepare Infrastructure upgrade strategy to ensure the continuing technical needs of the county are
successfully met. • The IS Strategic Plan is focused on three main aspects; Solutions, Service and Value. To keep in line
with this plan, the NSS Division will continue to elicit customers’ service priorities and improve service delivery through continuous improvement efforts and tracking of key performance metrics.
Objectives: • Co-location of the data center services for disaster recovery and business continuity is one of the
objectives in FY 16-17 in NSS. • Expand marketing of services to other government agencies that can access the Public Agency
Network (PAN) fiber, and thus use the Lane County datacenter. • The Public Agency Network (PAN) fiber upgrade project completed by the end of 2017 • Network & Systems Services sent Customer Surveys to all our regional partners requesting feedback
on how well we are performing as a service provider. We have received feedback from several Partner Agencies and will be meeting with them to gather more details of their business needs. This is an ongoing process improvement.
Major Accomplishments & Achievements in FY 15-16 Goal: Provide state of the art security for all Lane county services and systems
• MS-ISAC – Multi-State intrusion detection • Upgraded and standardized Lane County camera systems and added cameras at YS • Implemented process of patching servers in DMZ and firmware updates of servers in all
environments. • Revised datacenter fire suppression and business continuity and disaster recovery documentation • Drafted and implemented data center physical security policy
________________________________________ LANE COUNTY
• Implemented reverse proxy for MS Outlook web mail • Implemented Single Sign-On • Implemented multi-factor authentication
Goal: Provide cost effective high availability services
• Established virtual servers as the infrastructure default unless warranted by exception • Upgraded production VmWare hosts and retired end of life servers • Migrated intranet content from SharePoint 2007 to SharePoint 2013 • Database migrations/updates for Deeds, Records, and Marriage applications
Goal: Provide resources to customer projects prioritized to cost-effectively align with their needs and the county strategic plan.
• Lane County Sheriff’s Office VOIP upgrade • Telemed implementation • Marathon Clinic deployment • A&T Remodel • Public Parks wifi • PAN cutover for Riverstone, Glenwood
Anticipated Service & Budget Changes for FY 16-17 and Forward • Adding white listing and single sign-on as services for Lane County and Regional partners. • Infrastructure upgrade and planned replacement fund will impact budget beyond FY 16-17.
________________________________________ LANE COUNTY
Division Purpose Statement The Project Management Office (PMO) provides business analysis and project management services to Lane County and Regional customers in support of technical projects. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The PMO was created in a strategic effort to transform the IS Department into a project-focused organization. The Division is currently staffed with one manager and four project managers. The project managers (PM’s) apply the knowledge, skills, tools, and techniques of formal project management to the successful completion of technical projects. The PMO uses a project management methodology based on the Project Management Institute and Agile Processes, which provides services in a highly flexible and Interactive manner. Goals and Strategic Planning Long term goals for the division include:
• To be a key stakeholder for the County Kaizen effort • Continue to be change agents for Lane County • To provide more management oversight for the PMO for marketing and strategic planning.
The PMO’s objectives are the successful delivery of projects that meet our customers’ business needs and goals. Our team of skilled project managers provides continual process improvement that most often entails a technological component via the delivery of successful projects. The following are some of the key projects anticipated for FY16 -17:
• Exchange 2013 Upgrade • Internet Website Replacement • Windows Server 2003 End of Life • HHS-Developmental Disabilities New Case Management System (Caseworthy) • HHS-Behavioral Health New Case Management System (NextGen) • New PeopleSoft Benefits Administration module • Scale upgrades at the Florence and Glenwood Waste Management Collection sites • PeopleSoft 9.2 Application Upgrade • Vital Statistics Data Retrieval and Storage • Alert Sense • A&T Appraiser Worklog
Major Accomplishments & Achievements in FY 15-16 The following projects were completed during FY 15-16:
• The CGI Performance Budgeting (PB) application software was upgraded. This enabled the County Budget office to execute their business processes for budget creation and operations via an upgraded application suite for the next budget cycle.
• Countywide Employee Recognition Program. The Employee Recognition Program is a county wide project underway to deliver the tools and approval process for recognizing valuable improvements delivered by county staff members and teams.
• Countywide Multimedia System is a project to deliver a centrally managed, scalable solution for management of multimedia to digital screens throughout various departments countywide.
• Implementation of credit cards at key Waste Management Collection sites. This project was to implement systems so that the Lane County Waste Management Division (LCWMD) can accept credit cards at their various transfer sites throughout Lane County.
• All IS Employees attended a Kaizen / Lean Introductory class. This was put on by Emerald Valley High Performance Enterprise Consortium (EVHPEC). The PMO Office is leading this initiative and has done a kaizen event and another is being planned.
________________________________________ LANE COUNTY
Anticipated Service & Budget Changes for FY 16-17 and Forward There are not any service changes for FY 16-17 for the Project Management Office. In FY 15-16 there were three Senior Project Managers and one Journeyman Project Manager in the division. The total budget for the fiscal year was $1,009,447. Fiscal year FY 16-17 the resources changed to two Senior Project Managers and two Journeyman Project Managers. This lowered the budget to $977,440 which is saving the division $32,000.
________________________________________ LANE COUNTY
Division Purpose Statement To implement and provide security measures and processes that support Lane County and Regional customers in complying with security regulations and best practice guidelines. Division Locator Information Services
Administration Business Applications Client System Services Enterprise Applications Geographic Information Systems Network & System Services Project Management Office Security & Audit
________________________________________ LANE COUNTY
Division Purpose & Overview The Security & Audit division addresses security issues facing Lane County, Regional customers and all our citizens. The division provides physical access control management services to the County facilities, core security administration for Lane County network and application access, compliance and regulatory program support to multiple departments, and it also handles critical legal holds, records requests and other security related investigation requests. Goals & Strategic Planning Known initiatives planned for completion in FY 16-17 include:
• Develop and implement an IT risk assessment methodology • Formalizing roles, responsibilities and processes that support the employees and citizen of Lane
County. • Address Regulatory Compliance requirements for various areas are managed and adhered to in a
fluid manner; development of security policies specifically for HIPAA and CJIS • Develop an implementation strategy for a “Least Privilege” system for the use by the employees
of Lane County. • Develop, engage, and maintain strong partnerships through frequent outreach to staff, and
partners in order to promote information security education and awareness • Develop and deliver an information security education and awareness program to all of our staff
and partners • Develop a standards process so that clear, accurate, actionable guidance can be developed from
policy and regulatory requirements Major Accomplishments & Achievements in FY 15-16 Milestones:
• Hired a new Security & Audit Manager to lead the Security Division in IS. The manager’s focus is to develop policies and processes to better protect the County and its Regional partners.
Achievements: • Fully implemented MS-ISAC alerting for County, City of Eugene, LCOG and Springfield and
expanded alerting to City of Eugene • Implemented new process for granting access to CJIS data for IS staff using “Least Privilege”
model; improved audit posture with this advancement. • Assisted in Exchange 2013 upgrade project; increasing efficiency and • Centralized Physical Access Control functions to Security & Audit • Staff member participating on Diversity Committee and Safety Committee to continue to support
a diverse and safe work environment. Anticipated Service & Budget Changes for FY 16-17 and Forward This department will continue to provide security services for the employees of Lane County, its Regional partners and its citizens. Under current conditions we do not anticipate a budgeting shortfall /challenge during the next fiscal year. If because of additional security requirements major software/hardware purchases are required to protect the critical data budget adjustments will be made. ________________________________________ LANE COUNTY