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Turning Data into Insights #FUTUREM Chris Penn @cspenn VP, Marketing SHIFT Communications
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FutureM 2014 - Turning Data into Insights

Jul 02, 2015

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FutureM

FutureM 2014

Turning Data into Insights

Speaker: Chris Penn (@cspenn)
Vice President, Marketing, SHIFT Communications

Join veteran marketer Christopher S. Penn on a journey through your marketing data. From raw data itself, through different models and methods of analysis, to insights that tell you what to do next, you’ll learn strategic and tactical skills to understand the story that your data is trying to tell you – and what the next part of the story should be. See how techniques borrowed from the stock market apply to your web analytics; learn how reverse engineering your sales funnel can guide your social media strategy; and prepare for the future of data-driven marketing.
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Transcript
Page 1: FutureM 2014 - Turning Data into Insights

Turning Data into Insights

# F U T U R E M

Chris Penn @cspennVP, Marketing

SHIFT Communications

Page 2: FutureM 2014 - Turning Data into Insights

From Data to Insight

# F U T U R E M

CHRISTOPHER S. PENN, SHIFT COMMUNICATIONS

@cspenn

Page 3: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Dynamic Mosquito

on Flickr

Page 4: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source: Domo

Page 5: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

http://www.dilbert.com/

Page 6: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Teaching from

experience shares

poorly and scales

even less well.

Page 7: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Page 8: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

The Marketing

DAIS

Page 9: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Format: Compatible

Good Data

Page 10: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

3C’s of Good Data:

Clean, compatible,

and chosen well.

Page 11: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Data

Analysis

Insight

Strategy

Tactics

Execution

Metrics

Page 12: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Data

Analysis

Insight

Strategy

Page 13: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 14: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 15: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

What?

Page 16: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Why?

Page 17: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 18: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspennWhat

Next?

Page 19: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 20: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Tim Saxton

Page 21: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Alex Medvick

Page 22: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Jared Corin

Page 23: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Analysis in Action

Page 24: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

3 basic tools of analysis:

visualization, derivatives, and

moving averages.

Page 25: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 26: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 27: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn( New – Old )

Old

Page 28: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn(1.317 billion - 1.276 billion)

1.276 billion

Page 29: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

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#FUTUREM

@shiftcomm

@cspenn

Page 31: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 32: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 33: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 34: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 35: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 36: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Creating Insights

Page 37: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Theory

Hypothesis

Observation

Confirmation

Page 38: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 39: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 40: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Always be ready to answer, “What

are you going to do about it?” to

any analysis you present.

Page 41: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

A Strategy is Born

Page 42: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspennPattern

Hypothesis

Theory

Observation

Page 43: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Insensibly one begins

to twist facts to suit

theories, instead of

theories to suit facts.

It is a capital

mistake to

theorize before one has data.

Page 44: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 45: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 46: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Page 47: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Conclusion

Page 48: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

If you don’t understand the past and

make changes in present, the future is

out of your control.

Page 49: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

You know my methods.

Apply them.

Page 50: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

For slides and the lecture notes:

http://www.shiftcomm.com/futurem

Page 51: FutureM 2014 - Turning Data into Insights

#FUTUREM

@shiftcomm

@cspenn

Source:

Will Scullin

on Flickr

Stay in touch!

www.shiftcomm.com

@shiftcomm

617-779-1800