©2015 Future Workplace www.futureworkplace.com ©2016 Future Workplace Jeanne Meister Founding Partner Future Workplace @jcmeister The Consumerization Of HR January 27, 2016
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Jeanne MeisterFounding Partner Future Workplace@jcmeister
The Consumerization Of HR
January 27, 2016
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ABOUT FUTURE WORKPLACE
2020 Workplace Network•Network of Fortune 500 firms who meet to discuss, debate and share “next” practices for future of work•2016 On site Meetings: Cisco, Fidelity -- all hosted by the CHRO•Future Workplace Jams: Corporate MOOCs, Wearables in the Workplace, Rethinking New Hire Onboarding, Preparing Millennials For Leadership
Executive Programs• The Agile Leader of Tomorrow• HR Hackathons
Public Future of Learning & Working Executive Series • Hosted by Microsoft, February 29-March 2, 2016
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5 Years + 300 deployments
Our service adds a digital motivation layer to enterprise applications so companies can motivate repeatable, revenue producing behaviors while inspiring loyalty, collaboration, innovation and performance.
What we do
ABOUT BADGEVILLE
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The Consumerization of HR
4 Hackathon Concept for HR
12
3
The Workplace As An Experience
Gamification of HR
MOOCs+SPOCS Grow Inside Companies
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Consumerization of HR: The Big Issue Facing CHROs • Consumerization of
HR • Employees require
same experiences at work they have in personal lives: • Collaborative• Flexible • Transparent• Appification Recruiting
Communications
Learning
Knowledge sharing
Innovation
Expert identification
8%
17%
13%
14%
21%
37%
26%
42%
46%
56%
51%
43%
66%
42%
41%
31%
28%
21%
Use of Social Tools
Not at all Exploring/piloting Regular/consistent useSource: IBM Institute for Business Value
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The Workplace as an Experience
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Today We Are Obsessed with Employee Engagement
Majority of US Employees Not Engaged … … Despite Gains in 2014
Engaged Not Engaged Actively Disengaged0%
20%
40%
60%
30%
52%
19%
32%
51%
18%
U.S. Employee Engagement, 2013 vs. 2014
2013 2014Source: Gallup
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Millennials Are Least Engaged
Generational Cohort
Millennials Generation X Baby Boomers Traditionalists0%
10%
20%
30%
40%
50%
28% 30% 31%
38%
29%32% 33%
42%
U.S. Employee Engagement, by Generation
2013 2014Source: Gallup
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Success in the Age of the Employee Requires Building an Employee Obsession
Operating Model
Tomorrow We Will Be Focused On Employee Experience
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What Are Companies Doing To Build Extraordinary
Employee Experiences?
Curate the Workplace as an Experience
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Creating Workplace as an Experien
ce
Physical• Food/ Workspace
Environments
Emotional• Global
Citizenship & Purposeful Work
Intellectual• Engages Talent
in Myriad Ways
Virtual• Collaborative
Technologies
Aspirational• Transparency/
Pulse on Employer Brand
The Workplace as an Experience:
Expanded Focus of HR
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The Workplace As An Experience
What Parts Of The Workplace As An Experience Can You Implement In Your Organization?
A) Pay More Attention To WorkSpaceB) Align Career Development With Global CitizenshipC) Develop A Glassdoor.com StrategyD) Other
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Gamification Of HR
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The Shift In Gamification Applications
“Employee focused gamification applications now exceed external consumer focused applications”
- Brian Burke, Vice PresidentAnalyst For Gamification
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Where Is Your Company Using Gamification?
A) RecruitmentB) Employee Training & DevelopmentC) New Hire On BoardingD) Performance ManagementE) Other
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From Gamification to Digital Motivation
Transaction
TasksEvents
BehaviorsMetadataEligibility
Progression
EngagementMissions
Guided ExperienceExpertise TracksUser Level Data
APIs
Social Enterprise
Social AchievementsAudience
DevelopmentAdvocacy
Application Connectors
Social Network APIs
Reputation Platform
ImpactGroup
AchievementsNetwork Effect
Universal Experience
Reputation Builder
Gamification Digital Motivation
Task
Syst
emEn
terp
rise
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17
Booz Allen Hamilton
Participant completion of core requirements within milestone goals
Weekly return rate to the Tech Tank Yammer & Stadium Site
70% 40%
Digital Motivation includes• Incentives• Community Management• Change Management• Gamification• Personas and Design Thinking
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MOOC’s & SPOC’s Inside Companies
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Growth in MOOCs 500+ universities, 4200 + courses,
35 million students
22 of the top 25 US universities in US News World Report rankings are now offering
courses online for free. Source: Class CentralBy The Numbers: MOOCs in 2015
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Corporate MOOC Case StudiesMcKinsey Academy• McKinsey Academy has developed a robust semi-synchronous MOOC-type platform
to enable it to offer rich, interactive online professional development courses for business professionals
• 11 Courses | Open edX (custom dev on Open edX platform) | Completion rate mid-90%sComcast University
• Part of Comcast Leadership programs• 3 days classroom instruction; 6 wks self-paced collaborative learning; 85% cost
reduction
Microsoft Learning• Microsoft Learning partnered with Intrepid Learning and INSEAD business school to
offer a corporate MOOC for 1000 of its sellers around the world.• 2 Courses | Intrepid Learning (specialized vendor) | 85% completion rate
AT&T University• AT&T University piloted a corporate MOOC on Business Writing with 1200
participants and achieved results comparable to the in-person version of the class, with a positive ROI.
• Business Writing Course | Home-grown (will migrate later) | 80% completion rateLinkedIn• LinkedIn’s LearnIn initiative developed a MOOC-type course that combined semi-
synchronous content and facilitated group meetings for a rich learning experience.• Conscious Business Course | Home-grown (will decide build vs. buy later)
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How Is Your Company Leveraging MOOC’s?
A) Enhance Current Internal Learning ProgramsB) For Customer EducationC) Develop Corporate MOOC Type Offering (SPOC)D) To Recruit New EmployeesE) Not Currently Using MOOC’s Or SPOC’s
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Hackathon Concept for HR4
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What is a Hackathon?
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Hackathon For HR Vision: Involve Millennials in a non-
technical Hackathon to propose solutions to increase employee
engagement
Step 1: Research
• Identify an HR challenge related to increasing employee engagement
Step 2: Hypothesize
• Provide parameters to solve your problem
Step 3: Solve
• Create a solution from to well-developed strategy to an app or tool
Step 4: Present
• Develop a Three Minute Pitch sharing feasibility+ impact of your solution
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Impact of Using Hackathon Concept for HR
Taking time to ask for for Millennial input has positive
effect on their overall engagement.
Provides creative thinking on HR
topics from Non HR point of view.
Using Hackathon is like applying design
thinking to HR: provides fresh
thinking to current practices.
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Badgeville Demonstration of HR Consumerization
Workplace as an Experience
Motivate MOOCs
Motivate Innovation
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In Summary • Consumerization OF HR: Creates A Social, Mobile & Consumer Experience For Employees Inside A Company
•Where To Get Started For –You–Your HR Team–Your Organization
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Special Offer
Use code Badgeville2016 for special pricing on 2-day early bird
tickets!
Expires January 29th
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Thank
You!Jeanne Meister
@jcmeister [email protected]
Q&A