Future Decoded 2015 - Data Culture Panel - Nov 10th 2015

Data Culture Panel

Jon WoodwardBusiness Lead for Data PlatformMicrosoft UK

@JLWoodward

#DataCulture

Industry transformation accelerating

75 Years to 100M users 2.4 years

New Data World Order

Gartner predicts that by 2017, 20% of all market leaders will lose their number one position to a company founded after the year 2000 because of a lack of data business advantage

The Opportunity

The Panel

Gary Richardson, Head of Engineering, KPMG

Duncan MacMillan, IT Director, Berendsen

Andrew Brooks, Customer Experience Analytics, TfL

Manuel Vellutini, Co-CEO, Tagetik

Raising Data Culture

Gary RichardsonUK Head of Data EngineeringKPMG in the UK

@garydata

The Challenge

The Opportunities

IoT, Big Data and the Cloud

Duncan MacMillanIT Director, Berendsen

The Problem

The Solution

Why did it work

Growing a Data Culture

Andrew BrooksCustomer Experience AnalyticsTransport for London

TFL is learning to meet rising expectations of customers and citizens though better exploitation of data

Our Raison D'être

“Keep London working and growing, and make life better for citizens”

How to:

Plan ahead to meet the challenges of a growing population

Unlock economic development and growth

Meet the rising expectations of our customers and users:

25 million London

Underground

journeys a week

8.6 million people

rising to 10 million

people by 2030

46 million bus

journeys a week

Andrew Brooks – Compliance Manager, Customer Experience Analytics, Transport for London

The “Act on Fact” Framework – Making it stick!Growing a Data Culture (aka an Evidence Based Decision Making Culture)

Andrew Brooks – Compliance Manager, Customer Experience Analytics, Transport for London

That’s simple

enough even

for even me!

Andrew’s tips for driving cultural change – let’s discuss...

Understand the ‘Learning Journey’ Plot where you think every stakeholder is (and keep it

private!)

Seek out those that get it! Initially don’t waste time with those that don’t!

Create x-functional SME groups Break down the silos by building communities of interest (they

will ‘pull’)

Facilitate ‘show and tell’ Encourage X-functional learning/help/co-

operation/sharing/working, (a powerful tool)

Exploit internal collaboration/ social

platforms

A game changer if you are not too early – Career limiter if you

are (a minefield you must cross!)

Develop ‘top down’ PoV’s (and encourage

your SME’s to follow), AND deliver change

bottom-up

Being right, is not enough right now, but its good for people to

know where the ideas really came from .

Bank wins – communicate widely, (but note next bullet!)

Learn ‘Old world / New World’ rules* and

how to exploit

Basically, there is no ‘paint by numbers’ plan for Data Culture –

Every culture is at a different level of readiness to learn and

adapt..!

*See Dr Eddie Obeng for moreAndrew Brooks – Compliance Manager, Customer Experience Analytics, Transport for London

Data Culture Conundrum

Manuel VellutiniCo-CEOTagetik

ACCOUNTING & FINANCIAL CLOSE

FINANCIAL AND OPERATIONAL

PLANNING

REGULATORY & DISCLOSURE

REPORTING

TREASURY

CFO

Big Data = Complexity for CFOs

Volume & Sources

Converting Data to Information

Governed Decision-making

DATA CULTURE CONUNDRUM

Control. Comply. Collaborate.

Take control of financial management systems and processes

Establish a «single source of the truth»

Empower collaborative decisions with trusted

information

ADDRESSING THEDATA CULTURE CONUNDRUM

Solving Data Culture Conundrum for the CFO

Big Data = Complexity

Question

How do you start to drive a Data Culture in your Organisation ?

Question

What has been the key aspect to get right, when driving a Data Culture?

Question

What is next for your drive for a Data Culture?

The Panel

Gary Richardson, Head of Engineering, KPMG

Duncan MacMillan, IT Director, Berendsen

Andrew Brooks, Customer Experience Analytics, TfL

Manuel Vellutini, Co-CEO, Tagetik