FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS OF SAFETY FOR MANA… · FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS ... Contractor safety performance 15. Incident management

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FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS

- Safety managers

- Safety supervisors

- Security officers

- Safety officers

- Hygiene and safety at work comity members

- Exposes

- Demonstrations

- Study of real cases as lived by participants or conceived by trainers and discussed in workshops

- Workshops 03 days At your convenience At your convenience

SEMINAR

THEME

TARGET

POPULATION

TRAINING

METHODOLOGY

DURATION

PLACE

DATE

E-mail: [email protected] Website: www.nickcerygroup.com

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COURSE OUTLINE SPECIFIC OBJECTIVES: At the end of this module, the participant should be able to:

- Define key concepts.

- Systematically understand the “HOW” and “WHY” of safety programmes, safety policies, and safety rules.

COURSE CONTENTS:

This course is divided into 17 modules according to identified concerns. They include:

1. Understanding the fundamental of safety 2. Human factors 3. Short service workers 4. Pre-Job safety planning 5. Workforce motivation 6. Workforce safety competence 7. Managing personnel performance issues 8. Off the job safety 9. Proactive reporting and leading indicators 10. Safety walk-throughs 11. Safety meetings 12. Facility risk management 13. Managing interfaces 14. Contractor safety performance 15. Incident management 16. Incident investigation, analysis and sharing 17. Safety performance improvement

INTRODUCTION:

• Orientation and start up

• Objectives

� To develop a strong leadership � To develop and foster the desired safety culture across company � To strive to continuous improve safety performance

• Course content

• Course modules

• Why the training is important

• Roles as participants

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MODULE 1: UNDERSTANDING THE FUNDAMENTALS OF SAFETY Specific Objectives: At the end of the module, participants must be able to:

� Explain the fundamentals of safety � Explain the interaction of systems, facilities and people � Describe the company’s perspective on safety

Content:

• Assigning responsibility for safety

• History at a glance

• Human factor – interaction circles

• Effectiveness of safety systems

• Safety credo

• Operations integrity – key expectations

• Safety filters

• Incident triangle

• Attributes of people

• Managers/Supervisor roles

MODULE 2: HUMAN FACTORS Specific Objectives:

At the end of the module, participants must be able to:

� Define human factors, human errors, and list examples of human error in operations

� List available human factor tools and their application � Motivate the workforce to identify and reduce exposures

� Identify human factor issues in operations

Content:

• OIMS

• Drivers for human factors

• Graph of safety performance improvement

• Human error

• Human factors

• The human factor spectrum

• Why people make errors

• System characteristics associated with human error

• Direct incidents for not addressing human errors

• Suggestions for reducing human error

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MODULE 3: SHORT SERVICE WORKERS Specific Objectives: At the end of the module, participants must be able to:

� Explain the definition of short service worker � Reduce the risks associated with SSWs � Explain how risk and exposure changes with the experience of the worker � List the reasons why people get injured � List the components of a successful SSW program

Content:

• Operations Integrity

• Who is a SSW

• Risk and exposure

• Components of a successful SSW program

• Risk and the SSW

• Tools available to manage SSWs

• Supervisors/Managers roles

MODULE 4: PRE – JOB SAFETY PLANNING Specific Objectives: At the end of the module, participants must be able to:

� Manage work place hazards through the use of pre-job planning to reduce risks � Use pre-job planning to increase the workforce’s understanding of risk and

appropriate risk mitigation � Use appropriate pre-job planning tools

Content:

• Operations integrity

• What are hazards

• Types of hazards

• Process for pre-job planning

• Mental process overview

• Job safety analysis process overview

• Basic steps to performing a JSA

• Procedure overview

• Advantages versus disadvantages

• Supervisors/Managers roles

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MODULE 5: WORKFORCE MOTIVATION Specific Objectives: At the end of the module, participants must be able to:

� Describe characteristics of individuals with poor motivation � Explain reasons why you should provide visible leadership in proactive

programs � List reasons why you should provide constructive feedback � Describe actions to reward good safety performance

Content:

• Operations integrity

• Common motivation pattern

• Recognizing motivated versus de-motivated personnel

• The ABCs of workforce motivation

• Examples of activators

• Examples of behaviours

• Examples of consequences

• Motivational tools

• Primary causes of de-motivation

• What is stress

• Key stress factors in the work environment

• Actions to address stress factors

• Supervisors/Managers roles

MOTIVATION 6: WORKFORCE SAFETY COMPETENCE Specific Objectives: At the end of the module, participants must be able to:

� Define competence � Explain the different states of the workforce competence progression model � Describe the different methods of maintaining competence � Describe the factors that affect workforce safety competence � List the steps to the six step training model � Describe the responsibility of the supervisor/Manager

Behaviors

Consequences

Act

ivat

ors

Behaviors

Consequences

Act

ivat

ors

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Content:

• Operation integrity

• Knowledge, skill and desire

• Definition : competence; competent person

• Competency progression model

• Restoring competence

• Factors that affect workforce safety competence

• Long term / short term memory

• Information retention

• Six step training model

• Supervisors/Managers roles

MODULE 7: MANAGING PERSONNEL PERFORMANCE ISSUES Specific Objectives: At the end of the module, participants must be able to:

� Identify personnel safety performance issues � Describe each of the three key cause categories � Explain the role of corrective feedback � Describe ways to provide corrective feedback � Coach/Mentor individuals to improve safety performance � Establish safety performance targets � Take the necessary steps to manage safety performance issues

Content:

• Operations integrity

• Understanding the issue

• Categories of performance issues

• Example of common error causes

• Example of common erosion causes

• Erosion of workplace standards

• Example of common violation causes

• Role of corrective feedback

• Considerations for providing corrective feedback

• Supervisor/Manager roles

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MODULE 8: OFF THE JOB SAFETY Specific Objectives: At the end of the module, participants must be able to:

� Explain the reasons for concern for Off The Job safety � Explain how Off The Job incidents impact the work site � Describe methods for managing Off The Job safety � Develop and implement plans to address Off The Job safety

Content:

• Operations integrity

• Off The Job safety programs

• Why we need an OTJ program

• Human considerations

• What the statistics show

• Common Off The Job injury causes

• Effective methods for influencing Off The Job safety performance

• Safety meeting examples

• Supervisor/Manager roles

MODULE 9: PROACTIVE REPORTING AND LEADING INDICATORS Specific Objectives: At the end of the module, participants must be able to:

� Use proactive reporting to prevent losses � Explain the role of proactive reporting as it relates to the incident triangle � Foster an environment that encourages participation in proactive reporting � Use proactive reporting as a leading safety indicator

Content:

• OIMS

• Proactive reporting versus reactive reporting

• Examples of leading versus lagging indicators

• Proactive vs. reactive indicators

• Reporting / Indicator types relative to safety triangle

• Five key questions for developing a leading indicator

• Types of key proactive reports

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• Behaviour observations

• Exercise

• Measurement model

• Benefits of proactive reporting

• Barriers to proactive reporting

• Keys to successful proactive reporting

• Supervisor/Manager roles

MODULE 10: SAFETY WALK-THROUGHS Specific Objectives: At the end of the module, participants must be able to:

� Explain the benefits of facility safety walk-throughs � Describe the added considerations for a Supervisor/Manager new to the site � Explain the role of the Supervisor/Manager in a facility safety walk-through � Conduct a facility safety walk-through

Content:

• Operations integrity

• Benefits of facility safety walk-throughs

• Walk-through vs. assessment

• Considerations for new Supervisors/Managers

• Types of walk-throughs

• Apply common workplace standards

• Supervisor/Manager roles

MODULE 11: SAFETY MEETINGS Specific Objectives: At the end of the module, participants must be able to:

� Explain the purpose of a safety meeting � Plan a safety meeting � List the five types of safety meetings � Describe the purpose of each type of meeting � Describe the Supervisor/Manager’s role in a safety meeting

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Content:

• Operations integrity

• Safety meetings and knowledge

• Safety meetings and skills

• Safety meetings and desire

• Types of safety meetings

• Tailgate meetings

• Daily or shift safety meetings

• Pre-job safety meetings

• General safety meetings

• Stand down or special meetings

• Supervisor/Manager roles

MODULE 12: FACILITY RISK MANAGEMENT Specific Objectives: At the end of the module, participants must be able to:

� Describe the risk management process and components � Describe the various types of risk assessment activities � List the responsibilities of the Supervisors/Managers for risk assessments

Content:

• Operations integrity (element two)

• Definitions

• Risk management process

• Risk assessment process

• Hazard identification

• Consequence analysis

• Causal and probability analysis

• Risk determination

• Risk assessment

• Risk matrix

• Health and safety qualitative risk ranking matrix

• Risk reducing alternatives

• Rank alternatives

• Making the decision

• Risk assessment and management as integrated into the operation

• Risk management training programs

• Supervisor/Manager roles

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MODULE 13: MANAGING INTERFACES Specific Objectives:

At the end of the module, participants must be able to:

� Explain what an interface is � Describe the four methods of managing interfaces � Describe the tools for managing these interfaces � Create an environment conducive to good communication and effective

interfaces

Content:

• Operations integrity

• 3 way interface

• Few interfaces / Complex interfaces

• Methods for managing interfaces

• Verbal interfaces

• Written interfaces

• Physical interfaces

• Structural interfaces

• The benefits of verifying interfaces

• Supervisor/Manager roles

MODULE 14: CONTRACTOR SAFETY PERFORMANCE Specific Objectives:

At the end of the module, participants must be able to:

� Explain to contractor what is expected of them � List the types of performance evaluations � Explain the performance evaluation process � List the responsibilities of the Supervisor/Manager for contractor safety

performance

Content:

• Operations integrity (element 8)

• Hours worked

• Employee vs. contractor injury

• Keys to contractor safety success

• Contractor evaluation

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• Expectations of Supervisors/Managers for managing contractors

• Additional contract specifications

• Safety during contractor work execution

• Auditing performance during contractor work execution

• Providing feedback to contractor management

• Incident management and follow-up

• Understanding the sub-contract

• Contractor responsibilities

• Supervisor/Manager roles

MODULE 15: INCIDENT MANAGEMENT Specific Objectives:

At the end of the module, participants must be able to:

� Describe how to appropriately manage incidents � Describe common pitfalls in managing incidents � Explain corporate rehabilitation philosophy � Explain incident classification and reporting requirements

Content:

• Operations integrity (element 8)

• Injury/Illness definition

• Injury/Illness classifications

• Injury/Illness examples

• Overview of incident management process

• Management incident process

• Why accompany individual for care

• Incident investigation report

• Rehabilitating the injured worker

• Common pitfalls in managing incidents

• Improper medical assessment

• Unclear work limitations

• Timeliness of care

• Improper care

• Managing contractor incidents

• Resources available to support incident management process

• Supervisor/Manager roles

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MODULE 16: INCIDENT INVESTIGATION, ANALYSIS AND SHARING Specific Objectives:

At the end of the module, participants must be able to:

� Describe the basic steps in an incident investigation � Recognize and distinguish the quality of the investigation � Describe the process for sharing of incident / near miss learnings � Understand what the term ROOT CAUSE means � Describe and communicate requirements for investigation of contractor

incidents

Content:

• Operations integrity

• Overview of incident management process

• Rationale for preventing incidents

• Importance of incident investigation

• Learning from the incident

• Investigation process

• Types of incidents to be investigated

• Definitions : causal factor ; root cause

• Examples of basic cause categories

• Incident causes

• Traits of a good root cause analysis system

• Root cause analysis process

• Why tree example

• Why tree conclusions

• Common root cause analysis traps

• Importance of sharing incident learnings

• Ideas for sharing your incidents

• Process for assessing incident information that has been shared

• Incident information assessment

• Common problems with sharing processes

• Analyzing trends

• Supervisor/Manager roles

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MODULE 17: SAFETY PERFORMANCE IMPROVEMENT Specific Objectives:

At the end of the module, participants must be able to:

� Explain the continuous improvement cycle � Describe a 7 step continuous improvement process � Understand the importance of data collection and analysis � Apply CI process to continuously improve safety program results � Understand the importance of appropriately managing safety issues

Content:

• Quality control learnings

• Results measured ; usefulness

• Effectiveness of safety systems

• Safety and business opportunities

• Process overview

• Reason improvement is required

• Quantify and determine problem area

• Ways to quantify data

• Analysis to determine why

• Way to analyse causes

• Identify solution and implement

• Monitor results

• Ways to monitor results

• Establish procedures to audit performance of system

• Future plans

• Supervisor/Manager roles